Ships a consumer interface, in Greece

Law 4412/2016, Arts. 54(1), 282(1) and 379(1), with Art. 17 of Law 4782/2021 · Read the law's page

• If you sell works, supplies or services that a contracting authority procures for use by natural persons, whether the general public or the authority's staff, the technical specifications of the contract take into account accessibility criteria for persons with disabilities or design for all users (Art. 54(1) of Law 4412/2016; implements Directive 2014/24/EU, Art. 42(1)); the text names no technical standard.
• Where a legislative act of the Union has adopted mandatory accessibility requirements, the technical specifications define the accessibility criteria by reference to them (Art. 54(1)); for the products and services in Art. 3 of Law 4994/2022, those are the requirements of its Annex I (Art. 25(1) of that Law).
• If you sell to a contracting entity under Book II of the Law, the technical specifications take into account the same criteria, except in duly justified cases (Art. 282(1); implements Directive 2014/25/EU, Art. 60(1)).

Law 4488/2017, Art. 67(2) · Read the law's page

• If you provide media or communication services, including on the internet, use new technologies such as talking web pages, subtitling, audio description and sign language interpretation so that persons with disabilities can access them (Art. 67(2) of Law 4488/2017); the provision names no technical standard and has been in force since 13 September 2017 (Art. 123).

Law 4727/2020, Arts. 206, 210(1)-(3) and 211(1), with Arts. 137 and 138 · Read the law's page

• If you provide a publicly available electronic communications service in Greece, other than a transmission service used for machine-to-machine services, give the consumer the contract information of Article 210(1) before the consumer is bound, and on request provide it in a format accessible to end-users with disabilities, in accordance with the Union law harmonising accessibility requirements for products and services (Law 4727/2020, Art. 210(1); Directive (EU) 2018/1972, Art. 102(1)).
• If you provide internet access services or publicly available interpersonal communications services, include among the contract information you give before the consumer is bound the details of products and services designed for end-users with disabilities and how updates of those details can be obtained (Law 4727/2020, Art. 210(1) with Annex VIII, Part B, section I, point 5).
• State in the summary contract you give consumers free of charge the extent to which your products and services are designed for end-users with disabilities (Art. 210(3), point (ε); Directive (EU) 2018/1972, Art. 102(3)(e)).
• Give the same information to end-users that are very small or small enterprises or not-for-profit organisations, unless they have expressly agreed to waive all or part of it (Art. 210(2)).
• If you provide internet access services or publicly available interpersonal communications services subject to terms and conditions, publish the information of Annex IX to the Law, including at point 2.6 the details of products and services, among them functions, practices, policies and procedures and changes in the operation of the service, specially designed for end-users with disabilities in accordance with the Union law harmonising accessibility requirements for products and services, in a form that is clear, comprehensible, machine-readable and accessible to end-users with disabilities, keep it updated regularly, and send it to the EETT before publication when the EETT asks; the EETT decides which of the Annex IX information the providers publish and which it publishes itself (Art. 211(1) and Annex IX; Directive (EU) 2018/1972, Art. 103(1)).
• If you are a very small enterprise that provides number-independent interpersonal communications services and no other electronic communications service, Articles 206 to 224 of the Law, other than Articles 207 and 208, do not apply to you, but you must tell end-users of that exemption before you conclude a contract (Law 4727/2020, Art. 206).

Law 4779/2021, Arts. 2(1), 10 and 36(1) and (3), with Art. 26(5) of Law 4994/2022 · Read the law's page

• If you are a media service provider (a television broadcaster or an on-demand audiovisual media service provider that has editorial responsibility for the content), increase continuously and progressively the accessibility of your services to persons with disabilities, in particular through subtitling of programmes, sign language, audio description and spoken subtitling (Art. 10(1); implements Directive 2010/13/EU, Art. 7); the Law has been in force since 20 February 2021.
• Submit to the ESR and to the Media Supervision Directorate of the General Secretariat for Communication and Information, within the first two months of each year, a report on the application of the measures of Art. 10(1) (Art. 10(2)).
• Develop plans for the gradual increase of the accessibility of your services to persons with disabilities and notify them to the ESR and to the Media Supervision Directorate (Art. 10(3)).
• Give emergency information, including public information and announcements in cases of natural disasters, in a manner accessible and understandable to persons with disabilities (Art. 10(5)).

EETT Decision 991/4 (FEK B 2265/2021), Annex B, paras. 3.2(ιε), 3.3(θ)(i)12 and (ii), 3.8(γ) and 4, with Art. 11 · Read the law's page

• If you provide internet access services or publicly available interpersonal communications services, publish on a dedicated page of your website clear, comprehensible, machine-readable information, accessible to end-users with disabilities, on the measures you take to ensure equivalence of access for end-users with disabilities (Decision 991/4, Annex B, para. 3.2, point (ιε)).
• State in the first two pages of every contract and of the summary contract the features of your main products and services for end-users with disabilities, including where available at least real-time text, total conversation, relay services, accessible emergency communications, special equipment, special tariffs and accessible information; this item has applied since six months after the Regulation's publication (Annex B, para. 3.3, point (θ)(i), item 12; Art. 15(1), point (α)).
• State on the third page of every contract and in the summary contract the web page with detailed information on your products and services designed for end-users with disabilities (Annex B, para. 3.3, point (θ)(ii)).
• If you provide public payphones (phones permanently installed in public places and accessible around the clock), contribute so that 75% of them are accessible to people who use wheelchairs (Annex B, para. 3.8, points (α) and (γ)).
• If you contract with end-users under an adhesion contract for internet access services or publicly available interpersonal communications services, publish at least in Greek accurate and updated information on your prices, tariffs and terms of access and use, in a form accessible to end-users with disabilities, including the details of products and services designed for end-users with disabilities and a description of the measures that secure equivalence of access for them (Annex B, para. 4, point (α), items (xii) and (xiv); Law 4727/2020, Art. 211).
• If you are a very small enterprise that provides number-independent interpersonal communications services and no other electronic communications service, the obligations of points (γ), (δ), (ζ), (η), (θ), (ια), (ιβ), (ιγ), (ιδ) and (ιε) of paragraph 3.2, and of paragraphs 3.3 and 4, do not apply to you, but you must give end-users the information the framework requires before you contract and tell them you do not bear those obligations (Annex B, paras. 3.2, 3.3 and 4).

EETT Decision 1095/6 (FEK B 7705/2023), Arts. 3-5, under Art. 219(1) of Law 4727/2020 · Read the law's page

• If you provide a publicly available electronic communications service in Greece, publish on a dedicated, accessible web page, in addition to what the General Authorisations Regulation requires, at least the special terminal devices for end-users with disabilities in your offer, the conditions or minimum requirements that users with disabilities must meet to benefit from your products and services, and the contract terms set in the interest of end-users with disabilities (Decision 1095/6, Art. 3(1)).
• Keep that information for as long as the service operates, and on request provide all of it in written, oral or electronic form in a way accessible to persons with disabilities (Art. 3(2)).
• Make your websites and mobile applications meet the accessibility requirements of the General Authorisations Regulation, applying the four basic principles of perceivability, usability, comprehensibility and robustness (Art. 4(4)); content that conforms to the harmonised standards whose references the European Commission has published, or failing those to the technical specifications or to EN 301 549 V3.2.1, is treated as conforming (Art. 4(1) to (3)), and once references to a later version of that standard or a replacing standard are published, the later one applies (Art. 4(5)).
• Supply and update without delay, once a material change occurs and in any case every year, a detailed, comprehensive and clear accessibility statement on the conformity of your websites and mobile applications (Art. 4(6)).
• When you serve and inform end-users with disabilities, apply supporting systems that give them equivalent access to customer services that use automated audio options, inform the public at all points of sale, stores and websites about the special or reduced tariffs, support services and equipment available, with the instructions to install the software or equipment, and where necessary give alternative ways to reach that information on your websites, such as videos in Greek Sign Language with subtitles and audio description (Art. 5(1)).
• In your stores and other in-person service points, place suitable terminal equipment, such as a tablet, with software for access to a supporting service such as the IRIS application of the National Foundation of the Deaf, or a similar application (Art. 5(2)).
• If you are a very small enterprise that provides number-independent interpersonal communications services and no other electronic communications service, Article 219 of the Law, under which this Decision is made, does not apply to you, but you must tell end-users of that exemption before you conclude a contract (Law 4727/2020, Art. 206).

Law 4994/2022, Arts. 25(1), 26(7) and 28(2) · Read the law's page

• If you sell a product or service within Art. 3 of Law 4994/2022 to a contracting authority or entity, the technical specifications refer to the accessibility requirements of Annex I as the mandatory accessibility requirements (Art. 25(1); implements Directive (EU) 2019/882, Art. 24(1)); this applies only to award procedures that the contracting authority started after 28 June 2025 (Art. 28(2)).

Law 4994/2022, Arts. 3(2), (4) and (5), 4(23), 5(2) to (4), 6, 13, 14, 15, 24, 25(2) and (3), 26(4) to (6) and 28(1) and (3) · Read the law's page

• If you offer a service to consumers that the Act covers (an electronic communications service other than a machine-to-machine transmission service, a service giving access to audiovisual media services, a consumer banking service, an e-book service and its dedicated software, an e-commerce service, or the listed elements of air, bus, rail and waterborne passenger transport), make it meet the accessibility requirements of Sections III and IV of Annex I (Art. 5(2); implements Directive (EU) 2019/882, Art. 4(3)); Part B of the Act has applied since 28 June 2025 (Art. 46(2)).
• A microenterprise that provides services is exempt from the requirements of Art. 5(2) and from any obligation relating to compliance with them (Art. 5(4)); a microenterprise is an enterprise with fewer than ten (10) employees and either an annual turnover not above EUR 2,000,000 or a total annual balance sheet not above EUR 2,000,000 (Art. 4(23)).
• Design and provide the service in accordance with the accessibility requirements (Art. 13(1)).
• Draw up the information that Annex V requires and say how the service meets the applicable accessibility requirements, make it available to the public in written and oral form, including in a manner accessible to persons with disabilities, and keep it for as long as the service is in operation (Art. 13(2)(a)).
• Have procedures in place so that the provision of the service stays in conformity with the applicable accessibility requirements, and take due account of changes in the characteristics of the service, in the applicable requirements and in the harmonised standards or technical specifications on which conformity is declared (Art. 13(3)).
• If the service does not conform, take the corrective measures needed to bring it into conformity and inform the competent market surveillance authority at once, with details of the non-conformity and the measures taken (Art. 13(4)); on a reasoned request, give the authority all the information needed to show conformity and cooperate with it (Art. 13(5)).
• The requirements apply only to the extent that compliance does not require a significant change that fundamentally alters the basic nature of the service and does not impose a disproportionate burden on you; make and document an assessment against the criteria of Annex VI, keep the results for five years from the last provision of the service, give the authority a copy on request, and inform the authority responsible for checking the compliance of services when you invoke it (Art. 14(1) to (3) and (7)).
• Renew the disproportionate-burden assessment, for at least five years and for each category or type of service, when the service you offer changes or when the authorities that supervise the compliance of services request it (Art. 14(5)); you cannot invoke the disproportionate burden if you receive funding from sources other than your own resources that is provided to improve accessibility (Art. 14(6)).
• A service that conforms to harmonised standards or technical specifications whose references are published in the Official Journal of the European Union, or to parts of them, is presumed to meet the accessibility requirements to the extent those standards or specifications cover them (Art. 15).
• A service that meets the requirements on accessible information and information on accessibility in Regulations (EC) 261/2004, (EC) 1107/2006, (EC) 1371/2007, (EU) 1177/2010 and (EU) 181/2011 and the related acts issued under Presidential Decree 104/2010 is deemed to meet the corresponding requirements of the Act; meet in full the additional requirements the Act sets beyond them (Art. 6).
• A service whose characteristics, elements or functions comply with the accessibility requirements of Annex I, in accordance with Section VI of that Annex, is presumed to meet the accessibility obligations of other Union acts, other than this Act, for those characteristics, elements or functions, unless those acts provide otherwise (Art. 25(2) and (3)).
• Make the built environment that your clients use comply with the accessibility requirements of the urban planning legislation and of the legislation on accessibility in the land zone of ports (Art. 5(3)).
• Do not apply an unfavourable discriminatory pricing policy, or any selective financial burden, against consumers whose access improves or is maximised as a result of your compliance with the Act (Art. 24).
• Until 28 June 2030 you may keep providing services with products you lawfully used for similar services before that date; service contracts concluded before 28 June 2025 may continue without alteration until they expire, for at most five years from that date (Art. 28(1)); self-service terminals you lawfully used before 28 June 2025 may stay in use for similar services until the end of their economically useful life, for at most twenty years from the start of their use (Art. 28(3)).
• The Act does not cover pre-recorded time-based media or office file formats published up to 28 June 2025, online maps and mapping services that provide the necessary navigation information in an accessible digital way, third-party content that you neither fund, develop nor control, or archived website and app content that is not updated or published after 28 June 2025 (Art. 3(4)).

Law 4994/2022, Arts. 4(28), 23 and 24 · Read the law's page

• If you are a bank or financial institution, or another undertaking providing consumer banking services (credit agreements, investment services, payment services, services linked to payment accounts, electronic money), adapt your procedures and documents for those services so that they fully meet the accessibility requirements of Sections III and IV of Annex I and the functional performance criteria of Section VIII of that Annex, which Art. 23 names although Annex I sets those criteria in its Section VII (Art. 23; Art. 4(28)); Part B of the Act has applied since 28 June 2025 (Art. 46(2)).
• Do not apply an unfavourable discriminatory pricing policy, or any selective financial burden, against consumers whose access improves or is maximised as a result of compliance by undertakings and banking and financial institutions with the Act (Art. 24).
• A microenterprise that provides services is exempt from the requirements of Art. 5(2) and from any obligation relating to compliance with them (Art. 5(4)); a microenterprise is an enterprise with fewer than ten (10) employees and either an annual turnover not above EUR 2,000,000 or a total annual balance sheet not above EUR 2,000,000 (Art. 4(23)).

Law 5218/2025, Art. 68, inserting Art. 25A into Law 4994/2022 · Read the law's page

• Refrain from conduct that breaches the requirements of the Act, as economic operator handling products or as service provider; an association of persons under Art. 61 of the Civil Code that has a legitimate interest in representing persons with disabilities, or a public body entrusted with defending their collective interests or with ensuring compliance with the Act, can ask a court to stop that conduct and to secure the requirements by interim measures in a collective action (Art. 25A(1) of Law 4994/2022, inserted by Art. 68 of Law 5218/2025).