GreeceEETT Decision 991/4, General Authorisations Regulation, Annex B, paragraphs 3.2(ιε), 3.3(θ), 3.8(γ) and 4: accessible information, contract features and public payphones for end-users with disabilities
In force since .
An accessibility requirements rule binding public and private bodies.
What it requires
- If you provide internet access services or publicly available interpersonal communications services, publish on a dedicated page of your website clear, comprehensible, machine-readable information, accessible to end-users with disabilities, on the measures you take to ensure equivalence of access for end-users with disabilities (Decision 991/4, Annex B, para. 3.2, point (ιε)).
- State in the first two pages of every contract and of the summary contract the features of your main products and services for end-users with disabilities, including where available at least real-time text, total conversation, relay services, accessible emergency communications, special equipment, special tariffs and accessible information; this item has applied since six months after the Regulation's publication (Annex B, para. 3.3, point (θ)(i), item 12; Art. 15(1), point (α)).
- State on the third page of every contract and in the summary contract the web page with detailed information on your products and services designed for end-users with disabilities (Annex B, para. 3.3, point (θ)(ii)).
- If you provide public payphones (phones permanently installed in public places and accessible around the clock), contribute so that 75% of them are accessible to people who use wheelchairs (Annex B, para. 3.8, points (α) and (γ)).
- If you contract with end-users under an adhesion contract for internet access services or publicly available interpersonal communications services, publish at least in Greek accurate and updated information on your prices, tariffs and terms of access and use, in a form accessible to end-users with disabilities, including the details of products and services designed for end-users with disabilities and a description of the measures that secure equivalence of access for them (Annex B, para. 4, point (α), items (xii) and (xiv); Law 4727/2020, Art. 211).
- If you are a very small enterprise that provides number-independent interpersonal communications services and no other electronic communications service, the obligations of points (γ), (δ), (ζ), (η), (θ), (ια), (ιβ), (ιγ), (ιδ) and (ιε) of paragraph 3.2, and of paragraphs 3.3 and 4, do not apply to you, but you must give end-users the information the framework requires before you contract and tell them you do not bear those obligations (Annex B, paras. 3.2, 3.3 and 4).
These lines are LexLint's reading of the law's text.
If you get it wrong
Penalty structure
Article 138(3) of Law 4727/2020 lets the EETT impose one or more of a recommendation, a fine of up to EUR 3,000,000 collected under the Public Revenue Collection Code (which may include periodic penalties with retroactive effect and may be paid in instalments), and an order to stop or delay a service or group of services whose continuation would seriously distort competition while compliance with access obligations imposed after a market analysis is pending. Article 138(5) lets the EETT, in cases of serious or repeated breaches where those measures have no effect, prevent an undertaking from providing networks or services or suspend or revoke its rights of use, and lets sanctions cover the period of each infringement even if it has since been corrected. Article 138(6) lets the EETT, in exceptional cases of an immediate and serious threat, take interim measures by an immediately enforceable decision with an administrative fine of up to EUR 150,000 for each day of non-compliance, for at most three months extendable by three. Article 138(7) reduces a fine to two thirds if it is paid within thirty days of notification. The Law states no separate ceiling for a legal person.
- Rule
- Fixed only
- As of
- Currency
- EUR
- Fixed cap
- 3,000,000
Who enforces it
Enforcement body
Hellenic Telecommunications and Post Commission (EETT), which may apply Articles 137 and 138 of Law 4727/2020 to a violation of a term of the Regulation (Art. 11(2))
What it reaches
Instrument type
a regulation made under an act
Applicability criteria
- As of
- Combinator
- Any of
- Criteria
- a provider of internet access services or publicly available interpersonal communications services that is not a very small enterprise (πολύ μικρή επιχείρηση) providing only number-independent interpersonal communications services: paragraphs 3.2, 3.3 and 4 of Annex B disapply the listed obligations to very small enterprises that provide number-independent interpersonal communications services, unless they also provide other electronic communications services
What this law does
Annex B, paragraph 3.2, point (ιε), of EETT Decision 991/4 (the General Authorisations Regulation) requires providers of internet access services and of publicly available interpersonal communications services to publish comprehensible, comparable, reliable, user-friendly and up-to-date information on the measures taken to ensure equivalence of access for end-users with disabilities.
Point (ιε) requires that information to be published on a dedicated web page of the provider in a form that is clear, comprehensible, machine-readable and accessible to end-users with disabilities, in accordance with the Union law harmonising accessibility requirements for products and services.
Article 104(1) of Directive (EU) 2018/1972 lets national regulatory authorities require providers to publish information on the measures taken to ensure equivalence in access for end-users with disabilities. Article 212(1) of Law 4727/2020 lets the EETT, by a decision taken after public consultation, require providers to publish information on the measures taken to ensure equivalence of access for end-users with disabilities.
Paragraph 3.3, point (θ)(i), requires the first two pages of every contract and of the summary contract to state, clearly and visibly, the items it lists. Item 12 of that list covers the features for end-users with disabilities, with information on the main products and services for them, including where available at least real-time text, total conversation, relay services, accessible emergency communications, special equipment, special tariffs and accessible information.
Article 15(1), point (α), puts item 12 of point (θ)(i) of paragraph 3.3 into force six months after the Regulation's publication in the Government Gazette. Point (θ)(ii) of paragraph 3.3 requires the third page of every contract and the summary contract to state at least the items it lists, among them the web page with detailed information on products and services designed for end-users with disabilities.
Paragraph 3.8 defines public payphones as the phones permanently installed in public places and accessible to the public around the clock, and point (γ) requires the provider to contribute to making a share of them accessible to people who use wheelchairs.
Paragraph 4, which carries Article 211 of Law 4727/2020 into the Regulation, requires providers of internet access services or publicly available interpersonal communications services that contract with end-users under an adhesion contract to publish, at least in Greek, accurate and updated information on their prices, tariffs and terms of access and use in a form that is clear, comprehensible, machine-readable and accessible to end-users with disabilities.
Point (α) of paragraph 4 lists among the published information the details of products and services specially designed for end-users with disabilities, the information on access to emergency services and caller location, and a description of the measures that secure equivalence of access for end-users with disabilities.
Article 11(2) of the Regulation lets the EETT apply Articles 137 and 138 of Law 4727/2020 where a person providing networks or services under a general authorisation violates a term of the Regulation. Article 138(5) of Law 4727/2020 lets the EETT, in cases of serious or repeated breaches where the measures of paragraph 3 have no effect, prevent an undertaking from providing electronic communications networks or services or suspend or revoke its rights of use.
When LexLint raises it
When your app profile says your app provides telecom services or ships a consumer interface.
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