GreeceEETT Decision 1095/6, Regulation on equivalent access and choice for end-users with disabilities, Articles 3 to 5, made under Article 219(1) of Law 4727/2020 (Directive (EU) 2018/1972, Article 111)
EETT Decision 1095/6 (FEK B 7705/2023), Arts. 3-5, under Art. 219(1) of Law 4727/2020
In force since .
An accessibility requirements rule binding public and private bodies.
- Conformance standard
- EN 301 549
What it requires
- If you provide a publicly available electronic communications service in Greece, publish on a dedicated, accessible web page, in addition to what the General Authorisations Regulation requires, at least the special terminal devices for end-users with disabilities in your offer, the conditions or minimum requirements that users with disabilities must meet to benefit from your products and services, and the contract terms set in the interest of end-users with disabilities (Decision 1095/6, Art. 3(1)).
- Keep that information for as long as the service operates, and on request provide all of it in written, oral or electronic form in a way accessible to persons with disabilities (Art. 3(2)).
- Make your websites and mobile applications meet the accessibility requirements of the General Authorisations Regulation, applying the four basic principles of perceivability, usability, comprehensibility and robustness (Art. 4(4)); content that conforms to the harmonised standards whose references the European Commission has published, or failing those to the technical specifications or to EN 301 549 V3.2.1, is treated as conforming (Art. 4(1) to (3)), and once references to a later version of that standard or a replacing standard are published, the later one applies (Art. 4(5)).
- Supply and update without delay, once a material change occurs and in any case every year, a detailed, comprehensive and clear accessibility statement on the conformity of your websites and mobile applications (Art. 4(6)).
- When you serve and inform end-users with disabilities, apply supporting systems that give them equivalent access to customer services that use automated audio options, inform the public at all points of sale, stores and websites about the special or reduced tariffs, support services and equipment available, with the instructions to install the software or equipment, and where necessary give alternative ways to reach that information on your websites, such as videos in Greek Sign Language with subtitles and audio description (Art. 5(1)).
- In your stores and other in-person service points, place suitable terminal equipment, such as a tablet, with software for access to a supporting service such as the IRIS application of the National Foundation of the Deaf, or a similar application (Art. 5(2)).
- If you are a very small enterprise that provides number-independent interpersonal communications services and no other electronic communications service, Article 219 of the Law, under which this Decision is made, does not apply to you, but you must tell end-users of that exemption before you conclude a contract (Law 4727/2020, Art. 206).
These lines are LexLint's reading of the law's text.
Who enforces it
Enforcement body
Hellenic Telecommunications and Post Commission (EETT), which monitors and supervises compliance with the provisions of Part B of Law 4727/2020 (Art. 138(1))
What it reaches
Instrument type
a regulation made under an act
Applicability criteria
- As of
- Combinator
- Any of
- Criteria
- a provider that is not a very small enterprise (πολύ μικρή επιχείρηση) providing only number-independent interpersonal communications services: Article 206 of Law 4727/2020 disapplies Articles 206 to 224, except Articles 207 and 208, to very small enterprises that provide number-independent interpersonal communications services unless they also provide other electronic communications services; the Law gives no figure for a very small enterprise
What this law does
Article 219(1) of Law 4727/2020 provides that a decision of the EETT lays down the requirements that providers of publicly available electronic communications services must meet so that end-users with disabilities have access to those services, including the related contractual information that Article 210 requires to be provided, equivalent to that enjoyed by most end-users, and can choose between the undertakings and services available to most end-users.
Article 111(1) of Directive (EU) 2018/1972 requires Member States to ensure that the competent authorities specify those requirements. Article 219(2) requires the measures of the EETT to rest, as far as possible, on the relevant standards or specifications laid down under Article 147.
EETT Decision 1095/6 is the regulation that sets the requirements on providers of publicly available electronic communications services to secure equivalent access and choice for end-users with disabilities, and it names Article 219(1) of the Law among its bases.
Article 3(1) of the Decision requires providers, on the dedicated web page on which they publish accessible information, to publish at least the special terminal devices for end-users with disabilities in their offer, the conditions or minimum requirements that users with disabilities must meet to benefit, and the contract terms set in the interest of end-users with disabilities.
Article 3(2) requires providers to keep that information for as long as the service operates and to supply it on request in written, oral or electronic form in a way that is accessible to persons with disabilities.
Article 4(1) treats content of websites and mobile applications that conforms to the harmonised standards, or parts of them, whose references the European Commission has published in the Official Journal as conforming to the accessibility requirements of the General Authorisations Regulation.
Article 4(2) treats content of mobile applications that conforms to the technical specifications set by the European Commission, or parts of them, as conforming to the accessibility requirements of the General Authorisations Regulation that those specifications cover, where no references to the harmonised standards have been published.
Article 4(3) treats content of websites that meets the requirements of European standard EN 301 549 V3.2.1 as conforming, where no references to the harmonised standards have been published. Article 4(4) requires websites and mobile applications to respond to the four basic principles of accessibility, which are perceivability, usability, comprehensibility and robustness.
Article 4(5) applies the latest version of EN 301 549, or the standard that replaces it, once references to a later version or to a replacing European standard have been published in the Official Journal. Article 4(6) requires providers to supply and update without delay, once a material change occurs and in any case every year, a detailed, comprehensive and clear accessibility statement on the conformity of their websites and mobile applications.
Article 5(1) requires providers, when serving and informing end-users with disabilities, to apply supporting systems for equivalent access to automated audio customer services, to inform the public at all points of sale and websites about the programmes, tariffs, support services and equipment available, and where necessary to give alternative ways of access to that information, such as videos in Greek Sign Language with subtitles and audio description.
Article 5(2) requires providers to place in their stores and other in-person service points suitable terminal equipment, such as a tablet, with software for access to a supporting service such as the IRIS application of the National Foundation of the Deaf or a similar application. Article 6 starts the force of the Regulation twelve months after its publication.
Article 206 of Law 4727/2020 provides that, except for Articles 207 and 208, Articles 206 to 224, Article 219 among them, do not apply to very small enterprises that provide number-independent interpersonal communications services, unless they also provide other electronic communications services. Article 138(1) of Law 4727/2020 charges the EETT with monitoring and supervising compliance with the provisions of Part B of the Law.
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