Ships a consumer interface, in Slovenia

Zakon o izenačevanju možnosti invalidov (ZIMI), Uradni list RS, št. 94/10, 50/14, 32/17, 95/24 in 112/25, 8. in 36. člen · Read the law's page

• If you offer goods or services to the public, do not refuse to offer them to a person with a disability and do not offer them on different and worse terms than to others (Art. 8(1)-(2)).
• Take the measures that remove barriers to access, chiefly for accessibility of information, communication and other services and help in emergencies, taking account of every aspect of accessibility for persons with disabilities, and where necessary provide appropriate support such as readers and sign language interpreters, Braille labels and information in an easily readable and understandable form (Art. 8(3)).
• The Act names no technical standard; the duty is a ban on discrimination on grounds of disability in access to goods and services available to the public, enforced by fines decided by the market inspectorate (Art. 8, 36).
• A measure is not required where it imposes a disproportionate burden on you, judged by your size and resources, your nature, the estimated costs, the possible benefits of better access for persons with disabilities and historic, cultural, artistic and architectural values (Art. 8(4)).

Zakon o javnem naročanju (ZJN-3), Uradni list RS, št. 91/15, 14/18, 121/21, 10/22, 74/22 – odl. US, 100/22 – ZNUZSZS, 28/23, 88/23 – ZOPNN-F in 83/25 – ZOUL, 68. člen (3. odstavek) in 78. člen (1. odstavek) · Read the law's page

• If you sell goods, services or works to a contracting authority under the ZJN-3 and what you sell will be used by natural persons (the public or the authority's staff), expect the technical specifications of the tender to take into account accessibility criteria for persons with disabilities or design for all users, except in duly justified exceptional cases (Art. 68(3)).
• Where mandatory accessibility requirements are set by a directly applicable EU legal act, expect the technical specifications to refer to that act (Art. 68(3)); the accessibility conditions of the ZDPSI for the products and services within its Art. 3 are mandatory accessibility requirements that the authority takes into account in the technical specifications (ZDPSI Art. 3(5), in force since 25 February 2026).
• If the authority asks you for a certificate of an independent body that you meet quality assurance standards, including accessibility for persons with disabilities, it refers to quality assurance systems based on the relevant series of European standards certified by accredited bodies and accepts equivalent certificates issued in other Member States (Art. 78(1)).

Zakon o varstvu pred diskriminacijo (ZVarD), Uradni list RS, št. 33/16 in 21/18 – ZNOrg, 1., 2., 4., 6., 39., 44. in 45. člen · Read the law's page

• The Act names no technical standard; it is a general ban on discrimination on grounds of personal circumstances, disability among them, that covers access to goods and services available to the public, enforced through the inspectorates, claims in court and fines (Art. 1(1), 2(1), 4, 39, 45).
• If you offer goods or services to the public, do not expose a person to discrimination on grounds of disability, which includes treating the person less favorably than another in a similar situation (direct discrimination) and applying a seemingly neutral provision, criterion or practice that puts the person at a disadvantage unless it rests on a legitimate aim and the means are appropriate and strictly necessary (Art. 4, 6).
• A person who considers that you discriminated against them may sue for an end to the discrimination, compensation of EUR 500 to EUR 5,000 or publication of the judgment in the media (Art. 39).
• Exposing a person to discrimination in the areas of Art. 2 is an offence that a legal person, sole trader or self-employed individual answers for with a fine of EUR 3,000 to EUR 20,000 (Art. 45(1)).

ZAvMS, 14.a in 45. člen (dostopnost za invalide), Zakon o avdiovizualnih medijskih storitvah, Uradni list RS, št. 87/11, 84/15 in 204/21 · Read the law's page

• If you provide an audiovisual media service (television or on demand), improve the accessibility of your services for persons with disabilities step by step and continuously through proportionate measures such as sign language interpretation, subtitling for the deaf and hard of hearing, spoken subtitles and audio description (Art. 14.a(1)); the Act sets no fixed quota of hours.
• For each three-year period, prepare a plan for improving accessibility for persons with disabilities and send it to the agency (AKOS) (Art. 14.a(2)); by the end of April after the period, report to the agency on the measures carried out (Art. 14.a(3)).
• Give public messages, notices and emergency information in natural disasters that you broadcast in a technique, form or language adapted to persons with disabilities (Art. 14.a(6)).

Uredba o ukrepih za končne uporabnike invalide, Uradni list RS, št. 38/14 in 130/22 – ZEKom-2, 1. do 9. in 11. člen · Read the law's page

• If AKOS has designated you as a universal service provider, treat as a priority the request of an end user with a disability for connection at a fixed location, give that end user a 50 percent discount on the connection, and deal with and clear faults on that end user's access line as a priority and free of charge (Decree, Art. 3).
• Make your general terms for publicly available telephone services at a fixed location, and the price list, available in audio and video form or in an electronic form that allows conversion into a form the end user with a disability can perceive (Decree, Art. 4(1)).
• Give a subscriber with a disability a 50 percent discount on the monthly subscription, and let a blind or partially sighted subscriber learn the amount of the bill by voice messages or in a convertible electronic form (Decree, Art. 4(2) and (3)).
• Let an end user with a disability buy at acquisition value, or rent at a price based on it, terminal equipment adapted to that end user's needs with the features Article 5(1) lists, among them screen reading and connection to a hearing aid (Decree, Art. 5).
• Make the universal directory available on a special number by voice, free of charge and with help in connecting calls, to blind or partially sighted end users, and as written text to deaf or hard of hearing end users (Decree, Arts. 6 and 7).
• Make at least 20 percent of public payphones or other public voice telephony access points in each trunk-code area accessible by wheelchair, mark key 5 for touch with the keys in the order of SIST ISO/IEC 9995-4, and publish a yearly updated list of their locations in audio or convertible electronic form at your points of sale and on websites designed in line with international web accessibility recommendations (Decree, Art. 8).
• Let a deaf or hard of hearing end user with a disability make emergency calls in sign languages and other forms of non-spoken language and, in any case, at least by sending written text (Decree, Art. 9).
• Carry out the measures for end users with disabilities regularly, without disruption and permanently (AKOS General Act on the quality of universal service, Art. 6).
• The Decree applies under Article 321(2) of the ZEKom-2 until regulations made on the basis of the ZEKom-2 are issued, and its discounts reach only end users with disabilities who lack the means to meet minimum living needs (Decree, Art. 11).

ZEKom-2, 197. člen (dostopnost objavljenih informacij), Zakon o elektronskih komunikacijah, Uradni list RS, št. 130/22, 18/23 in 40/25 · Read the law's page

• Give the information that AKOS's general act under Article 197(3) requires you to provide yourself, including the details of products and services designed specifically for end users with disabilities, in a way and form that gives an end user with a disability access to it, including machine reading (Art. 197(2), point 2(d), (3) and (4)).

ZEKom-2, 200. člen, tretji in osmi odstavek (komunikacije v sili za uporabnike invalide), Zakon o elektronskih komunikacijah, Uradni list RS, št. 130/22, 18/23 in 40/25 · Read the law's page

• If you provide publicly available number-based interpersonal communications services, let users with disabilities make emergency communication in spoken and sign languages and other forms of non-spoken language, in the manner and to the extent that is technically possible, and be ready to prove any claimed technical impossibility (Art. 200(3)).
• Inform your users of the existence and use of the emergency numbers and of the ways in which their accessibility is ensured, on your website and in a visible place in the directory, and provide those notices in a form that is accessible to end users with different forms of disability (Art. 200(8)).
• When your subscribers enter the network of another Member State, inform them by SMS of the existence and use of the single European emergency number 112 and of its accessibility features (Art. 200(8)).

Splošni akt o določitvi informacij o kakovosti javnih komunikacijskih storitev, Uradni list RS, št. 32/23, izdan na podlagi 199. člena Zakona o elektronskih komunikacijah · Read the law's page

• If you provide access to public communications networks, internet access services or publicly available interpersonal communications services and control at least some network elements, directly or through a service level agreement, publish in one place, and update at least once a year, information on the measures that ensure equivalence in access for end users with disabilities (General Act, Art. 2).
• If you provide publicly available interpersonal communications services, publish at least the voice bandwidth, the properties of real-time text (a visually distinguishable display, a programmatically determinable direction, interoperability and responsiveness) and the properties of video transmission (resolution, frame rate and synchronisation) (General Act, Art. 4(1)).
• Publish whether you enable the measures listed in Annex 2 to the General Act (General Act, Art. 4(2)).
• Present the published data also in a way that is accessible to end users with disabilities, older people and persons with special needs, in line with ETSI EN 301 549 version 3.1.1 (General Act, Art. 5(2)).
• Make the published data easy to access, visible and understandable and found from your mobile application as well, with a link on the home page of your website (General Act, Art. 5(3)).
• Publish the data every year by 10 January for the whole of the previous year (General Act, Art. 5(4)).

ZDPSI, 10., 30. (1.) in 36. člen (dostop do avdiovizualnih storitev), Zakon o dostopnosti do proizvodov in storitev za invalide, Uradni list RS, št. 14/23 in 14/26 · Read the law's page

• If you provide a service that gives access to audiovisual media services (including an electronic programme guide) and you are not a microenterprise, supply electronic programme guides that are perceivable, usable, understandable and robust and that give information on the availability of accessibility elements (Art. 10(1)).
• Deliver the accessibility components of the audiovisual media services, such as subtitles, audio description, spoken subtitles and sign language interpretation, in full, in adequate quality, in sync with sound and video, and with user control of display and use (Art. 10(1)).
• Give electronic programme guides the elements of Rules Art. 3: a mark for programme content that uses an accessibility technique, display that can be enlarged, and a switch between default and high-contrast display; and meet the quality rules of the Rules for subtitles (Arts. 4 to 8), audio description (Arts. 9 to 11), spoken subtitles (Art. 12) and sign language interpretation (Arts. 13 and 14), which apply from 28 June 2025 and not to services aired or equipped with access services before that day (Rules Arts. 15 and 16).

ZDPSI, 11., 30. (7.) in 37. člen (e-knjige), Zakon o dostopnosti do proizvodov in storitev za invalide, Uradni list RS, št. 14/23 in 14/26 · Read the law's page

• If you provide e-books or the dedicated software to read them (including as a publisher or distributor) and you are not a microenterprise, keep the text and audio of an e-book synchronised where it has both, do not obstruct the working of assistive technology, give access to the content, search and layout (including dynamic layout), allow alternative presentations of the content that work with assistive technologies, make e-books findable through metadata on accessibility elements, and ensure that digital rights management does not block accessibility elements (Art. 11(1)).
• Before placing an e-book on the market, carry out a self-evaluation of these requirements, keep it in your own documentation and produce it in an inspection (Art. 11(2)).
• Also meet the general accessibility conditions and provider duties of Arts. 8 and 21 (see the services row).

ZDPSI, 12., 30. (2. do 5.) in 38. člen (potniški prevoz), Zakon o dostopnosti do proizvodov in storitev za invalide, Uradni list RS, št. 14/23 in 14/26 · Read the law's page

• If you provide an air, bus or waterborne passenger transport service, or (since 25 February 2026) a rail passenger transport service, and you are not a microenterprise, make the websites, mobile-device services including mobile applications, e-ticketing, travel information (including real-time information, on interactive screens only) and interactive self-service terminals used for the service meet the general conditions of Art. 8; urban and intercity transport is limited to the interactive self-service terminals (Art. 3(2) point 3, 3(3), 12(4)).
• Air: before accepting a booking from a person with a disability check whether a justified safety reason prevents carriage; enable carriage comparable to that of other persons with free assistance at airports and on board, from a designated arrival point to the aircraft and from the aircraft to a designated departure point; give all passenger information in alternative forms understandable to persons with disabilities, in the same languages as for other passengers (Art. 12(1)).
• Bus: ensure carriage comparable to that of other passengers and non-discrimination and assistance rules; do not refuse a person because of disability or reduced mobility unless there are justified safety, vehicle-design or infrastructure reasons; guarantee assistance at stations and on vehicles; provide access to the service free of charge; station operators take the needs of persons with disabilities into account in new stations and major refurbishments and set contact points where persons can announce their arrival and need for assistance; when buying buses take account of the needs of persons with disabilities in equipping new and refurbished vehicles; strive to improve existing infrastructure where needed so that carriers can give access and assistance (Art. 12(2)).
• Rail (since 25 February 2026): ensure carriage comparable to that of other passengers with non-discrimination and assistance rules; guarantee assistance at stations and on vehicles; station operators take the needs of persons with disabilities into account in new stations and major refurbishments and set contact points; strive to improve existing infrastructure where needed so that carriers can give access and assistance (Art. 12(3)).

ZDPSI, 13., 30. (6.) in 39. člen (bančne storitve), Zakon o dostopnosti do proizvodov in storitev za invalide, Uradni list RS, št. 14/23 in 14/26 · Read the law's page

• If you provide consumer banking services (consumer credit agreements, investment and ancillary services, payment services, payment-account services or electronic money) to consumers and you are not a microenterprise, provide identification methods, electronic signatures, security elements and payment services that are perceivable, usable, understandable and robust (Art. 13).
• Provide information in a form that is understandable and no more complex than level B2 of the Common European Framework of Reference for Languages (Art. 13).
• Also meet the general accessibility conditions and provider duties of Arts. 8 and 21 (see the services row).

ZDPSI, 25.a do 33. in 41. člen (nadzor), Zakon o dostopnosti do proizvodov in storitev za invalide, Uradni list RS, št. 14/23 in 14/26 · Read the law's page

• If a non-conforming product you made available or placed on the market is the subject of supervision, meet the costs of the supervision procedure; if you withdraw or recall the product voluntarily before the procedure ends, meet the costs of the inspection up to the withdrawal or recall (Art. 33(2)-(3)).
• Within the reasonable period the Market Inspectorate sets, take the corrective action it requires or withdraw or recall the product; if you do not, withdraw the product from the market within the additional period it sets (Art. 27(2)-(3)).
• On the request of the Market Inspectorate, correct a formal non-conformity of the product, such as a missing or wrongly affixed CE marking, a missing or incorrect EU declaration of conformity, missing or incomplete technical documentation, or missing or wrong name, trade name, trademark and contact details (Art. 29).
• Give the supervisory authority the information, compliance documents and technical documentation it requires, allow tests and free sampling of products, and comply with its orders to remedy non-conformities, to restrict or prohibit placing on the market, supply or use, and to withdraw or recall (Art. 32(1)-(2)).

ZDPSI, 3. (2. in 3.), 4., 6., 8., 21. in 43. člen (storitve), Zakon o dostopnosti do proizvodov in storitev za invalide, Uradni list RS, št. 14/23 in 14/26 · Read the law's page

• If you provide an electronic communications service (other than machine-to-machine transmission), a service that gives access to audiovisual media services, an air, bus or waterborne passenger transport service or (since 25 February 2026) a rail passenger transport service, a consumer banking service, e-books and dedicated software, or an e-commerce service, and you are not a microenterprise, make the service meet the general accessibility conditions of Art. 8 (Art. 3(2), 4(2), 6): accessible products used in the service; information on how the service works and on the accessibility of any products it uses, in more than one sensory channel, in understandable and perceivable form, in text formats that allow alternative formats, in a suitable font, size and contrast, with non-text content given an alternative; accessible websites, related web applications and mobile applications that are perceivable, usable, understandable and robust; support services that give accessibility information through accessible means; and, for passenger transport, information on the accessibility of vehicles, infrastructure and the built environment and on smart ticketing and real-time travel information.
• State in your general terms or an equivalent document how the service meets the accessibility requirements: the accessibility conditions that apply, a general description of the service in accessible forms, the explanations needed to understand how it works, and how it meets the requirements; and provide the information that shows that providing and monitoring the service keeps it conforming (Art. 8(2) and (4), in force since 25 February 2026).
• Design and provide the service in line with the accessibility conditions (Art. 21(1)); prepare information on how the service meets the conditions of Arts. 9 to 13, make it public in written and oral form and in a form persons with disabilities can understand, and keep it up to date while the service is provided (Art. 21(2)).
• Adopt procedures that keep the service conforming as its features, the accessibility conditions or the harmonised standards change (Art. 21(3)); on non-conformity take corrective action and at once inform the national authorities of the States where the service is provided (Art. 21(4)); give the supervisory authority the information it asks for and cooperate (Art. 21(5)).
• For urban and intercity transport services only the interactive self-service terminals are covered (Art. 3(3)).
• Until 28 June 2030 you may keep providing services with products you lawfully used for similar services, and service contracts concluded before the Act entered into force may run until they expire but no later than 28 June 2030 (Art. 43(1)-(2)); since 25 February 2026, self-service terminals lawfully used before 28 June 2025 may stay in use until the end of their economic life and at most 20 years after first use (ZDPSI-A Art. 17(1)).
• A service that conforms to harmonised standards whose references are published in the Official Journal of the European Union is presumed to meet the accessibility conditions to the extent the standards cover them; where no references are published, conformity with the technical specifications of an EU implementing act gives the presumption (Art. 23).

ZDPSI, 6. (2.), 14., 22. do 25. člen (nesorazmerno breme in domneva skladnosti), Zakon o dostopnosti do proizvodov in storitev za invalide, Uradni list RS, št. 14/23 in 14/26 · Read the law's page

• If you rely on the fundamental alteration or disproportionate burden limit, carry out and document an assessment using the criteria of Art. 22(8) and the Rules on the criteria for the assessment of a disproportionate burden (net costs against total costs, costs and benefits against the benefit to persons with disabilities, net costs against net revenue), keep it for five years after the product was last made available or the service last provided, and give it to the market surveillance or service compliance authority on request (Art. 22(2)-(3), (8)).
• A service provider that relies on the disproportionate burden limit renews its assessment for each type of service at least every five years, when the service changes, or when the compliance authority requires it (Art. 22(5)); you cannot rely on the limit if you receive public or private funds, other than your own, that may be used to improve accessibility (Art. 22(6)).
• When you rely on Art. 22(1) for a product or service, notify the market surveillance authority or service compliance authority and the Member States where the product is placed on the market or the service provided; unlike Art. 14(8) of the Directive, Art. 22(7) and (9) state no exception for microenterprises (Art. 22(7), (9)).
• Since 25 February 2026, instead of a specific technical condition you may use the functional performance criteria of the Rules (Uradni list RS 16/2026, in force since 28 February 2026) where the criterion gives equivalent or better accessibility (Art. 6(2); Rules, Art. 2).
• A microenterprise dealing with products need not keep or produce the assessment, but if it chose to meet the requirements of Art. 22(1) it submits the facts relevant to the assessment to the market surveillance authority (Art. 22(4)); the Act does not say that this is only on request, as Art. 14(4) of the Directive does.
• Conformity with harmonised standards whose references are published in the Official Journal of the European Union, or with the technical specifications of an EU implementing act where none are published, gives a presumption of conformity to the extent the standards or specifications cover the accessibility conditions (Art. 23).

ZDPSI, 9., 30. (1. in 9.), 35. in 43. (3.) člen (elektronske komunikacije), Zakon o dostopnosti do proizvodov in storitev za invalide, Uradni list RS, št. 14/23 in 14/26 · Read the law's page

• If you provide an electronic communications service (other than machine-to-machine transmission), including emergency communication, provide voice communication and real-time text (Art. 9(1), as amended by the ZDPSI-A in force since 25 February 2026); where video is available beside voice, provide total conversation (Art. 9(1)).
• Make emergency communication by voice and text (including real-time text) synchronised and, where video is available, synchronised as total conversation, and pass it to the most appropriate emergency communication centre (Art. 9(1)).
• Also meet the general accessibility conditions and the provider duties of Arts. 8 and 21 (see the services row), unless you are a microenterprise (Art. 4(2)).

ZDPSI, 9.a, 30. (8.) in 40. člen (e-trgovina), Zakon o dostopnosti do proizvodov in storitev za invalide, Uradni list RS, št. 14/23 in 14/26 · Read the law's page

• If you offer an e-commerce service to consumers (a website or mobile app through which a consumer concludes a consumer contract at a distance) and you are not a microenterprise, make it meet the general accessibility conditions and provider duties of Arts. 8 and 21, including accessible websites and mobile applications (see the services row).
• Provide information on the accessibility of the products and services on sale, where the responsible economic operator supplies it; provide identification, security and payment functionality that is perceivable, usable, understandable, robust and accessible, and identification methods, electronic signatures and payment services that are perceivable, usable, understandable and robust (Art. 9.a, in force since 25 February 2026).