SloveniaAct on the Accessibility of Products and Services for Persons with Disabilities (ZDPSI), passenger transport services by air, bus, rail and water (Articles 3(2) point 3, 12, 30(2)-(5) and 38)
ZDPSI 12., 30. (2. do 5.) in 38. člen (potniški prevoz), Zakon o dostopnosti do proizvodov in storitev za invalide, Uradni list RS, št. 14/23 in 14/26
In force since .
An accessibility requirements rule binding public and private bodies.
What it requires
- If you provide an air, bus or waterborne passenger transport service, or (since ) a rail passenger transport service, and you are not a microenterprise, make the websites, mobile-device services including mobile applications, e-ticketing, travel information (including real-time information, on interactive screens only) and interactive self-service terminals used for the service meet the general conditions of Art. 8; urban and intercity transport is limited to the interactive self-service terminals (Art. 3(2) point 3, 3(3), 12(4)).
- Air: before accepting a booking from a person with a disability check whether a justified safety reason prevents carriage; enable carriage comparable to that of other persons with free assistance at airports and on board, from a designated arrival point to the aircraft and from the aircraft to a designated departure point; give all passenger information in alternative forms understandable to persons with disabilities, in the same languages as for other passengers (Art. 12(1)).
- Bus: ensure carriage comparable to that of other passengers and non-discrimination and assistance rules; do not refuse a person because of disability or reduced mobility unless there are justified safety, vehicle-design or infrastructure reasons; guarantee assistance at stations and on vehicles; provide access to the service free of charge; station operators take the needs of persons with disabilities into account in new stations and major refurbishments and set contact points where persons can announce their arrival and need for assistance; when buying buses take account of the needs of persons with disabilities in equipping new and refurbished vehicles; strive to improve existing infrastructure where needed so that carriers can give access and assistance (Art. 12(2)).
- Rail (since ): ensure carriage comparable to that of other passengers with non-discrimination and assistance rules; guarantee assistance at stations and on vehicles; station operators take the needs of persons with disabilities into account in new stations and major refurbishments and set contact points; strive to improve existing infrastructure where needed so that carriers can give access and assistance (Art. 12(3)).
These lines are LexLint's reading of the law's text.
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Penalty structure
Article 38 sanctions breaches of Article 12 under three Government ordinances. Air (Article 38(1), Ordinance, Uradni list RS 106/10): an air carrier, its agent or tour operator that is a legal person EUR 2,000 to EUR 30,000, a medium-sized or large company EUR 4,000 to EUR 60,000, a sole trader or self-employed individual EUR 1,200 to EUR 15,000, the responsible person EUR 800 to EUR 5,000 (Article 4), with parallel tiers for an airport managing body (Article 8); the PISRS register record gives April 2025 as the end of that Ordinance’s validity. Bus (Article 38(2), Ordinance, Uradni list RS 15/13): a carrier EUR 500 to EUR 5,000 and its responsible person EUR 250 to EUR 1,000 (Article 7), a station operator EUR 500 to EUR 4,000 (Article 9). Rail (Article 38(3), Ordinance, Uradni list RS 67/11, stated against Regulation (EC) No 1371/2007): a carrier EUR 1,000 to EUR 40,000 and its responsible person EUR 250 to EUR 2,500 (Article 6), a ticket vendor, station operator or tour operator EUR 500 to EUR 30,000 (Articles 7 to 9). Waterborne transport has no sanction named in Article 38; the Ordinance under which Article 30(2) assigns its supervision (Uradni list RS 49/13) fines a carrier, travel agent, tour operator or terminal operator EUR 2,000 to EUR 30,000, a medium-sized company EUR 5,000 to EUR 50,000, a large company EUR 10,000 to EUR 80,000 (Article 6). Each ordinance fines breaches of the EU passenger-rights regulation it implements.
- Rule
- Fixed only
- As of
- Minimum
- 500
- Currency
- EUR
- Fixed cap
- 60,000
Who enforces it
Enforcement body
By mode (Art. 30(2)-(5)): the Maritime Administration and TIRS for waterborne transport; the Civil Aviation Agency for air transport; the Infrastructure Inspectorate for bus transport; the inspectorates for roads and railways, road traffic and public passenger transport for rail.
What it reaches
Instrument type
an act of a legislature
Applicability criteria
- As of
- Combinator
- All of
- Criteria
- an air, bus, rail or waterborne passenger transport service within Article 3(2) point 3 of the Act (in urban and intercity transport only the interactive self-service terminals)
- a provider that is not a microenterprise; the Act defines a microenterprise as an enterprise with fewer than ten employees and an annual turnover not above EUR 2 million, or an annual balance sheet total not above EUR 2 million (Article 4(2) and Article 5, point 17)
What this law does
Article 12(1) requires an air passenger transport provider, before accepting the booking of a person with a disability, to check whether a justified safety reason prevents carriage, and to enable carriage comparable to that of other persons with free assistance at airports and on board.
Article 12(1) also requires assistance from a designated arrival point at the airport to the aircraft and from the aircraft to a designated departure point, and all passenger information in alternative forms understandable to persons with disabilities. As published in 2023, Article 4(3) left out of the Act rail transport and public rail infrastructure governed by Commission Regulation (EU) No 1300/2014.
Article 2 of the ZDPSI-A replaced Article 4(3) and Article 1 of the ZDPSI-A added rail passenger transport to Article 3(2) point 3, both with effect from .
Article 12(2) requires a bus passenger transport provider to ensure carriage comparable to that of other passengers, not to refuse a person because of disability or reduced mobility unless there are justified safety, vehicle-design or infrastructure reasons, to guarantee assistance at stations and on vehicles, and to provide access to the service free of charge.
Article 12(2) also requires the bus provider, when buying buses, to take account of the needs of persons with disabilities in equipping new and refurbished vehicles, and to strive to improve existing infrastructure so that carriers can give persons with disabilities access and assistance.
Since Article 12(3) requires a rail passenger transport provider to ensure carriage comparable to that of other passengers, with non-discrimination and assistance rules, and the right to assistance at stations and on vehicles. Article 12(4) adds for urban and intercity transport services only the accessibility of self-service terminals under Article 7. Article 30(2) assigns supervision of waterborne passenger transport to the Maritime Administration and the Market Inspectorate.
Article 30(3) assigns supervision of air passenger transport to the Civil Aviation Agency. Article 30(4) assigns supervision of bus transport to the Infrastructure Inspectorate of the Republic of Slovenia. Article 30(5), inserted by the ZDPSI-A, assigns supervision of rail passenger services to the inspectorates for roads and railways, road traffic and public passenger transport.
Article 38(1) provides that breaches of the air transport conditions are sanctioned under the Ordinance implementing the Regulation on the rights of disabled persons and persons with reduced mobility in air transport. Article 38(2) provides that breaches of the bus transport conditions are sanctioned under the Ordinance implementing the Regulation on bus and coach passenger rights.
Article 38(3), inserted by the ZDPSI-A, provides that breaches of the rail transport conditions are sanctioned under the Ordinance implementing the Regulation on rail passengers' rights and obligations.
Article 4(1) of the Ordinance implementing the Regulation on the rights of disabled persons and persons with reduced mobility in air transport (Uradni list RS 106/10) fines an air carrier, its agent or a tour operator that is a legal person EUR 2,000 to EUR 30,000 for breaches of Articles 3, 4 and 6 of Regulation (EC) No 1107/2006.
Article 4(2) of that Ordinance fines a legal person that counts as a medium-sized or large company according to the company law EUR 4,000 to EUR 60,000, Article 4(3) fines a sole trader or self-employed individual EUR 1,200 to EUR 15,000, and Article 4(4) fines the responsible person EUR 800 to EUR 5,000. The PISRS register record of that Ordinance lists the Aviation Act ZLet-1 (Uradni list RS 85/24) among the acts that affect it and gives April 2025 as the end of its validity.
Article 7(1) of the Ordinance implementing the Regulation on bus and coach passenger rights (Uradni list RS 15/13) fines a bus carrier that is a legal person, sole trader or self-employed individual EUR 500 to EUR 5,000, among other things for refusing a booking, ticket or boarding because of disability or reduced mobility, charging a person with a disability extra for a booking or ticket, or not compensating for wheelchairs and other mobility equipment, and Article 7(2) fines its responsible person EUR 250 to EUR 1,000.
Article 6(1) of the Ordinance implementing the Regulation on rail passengers’ rights and obligations (Uradni list RS 67/11) fines a rail carrier that is a legal person EUR 1,000 to EUR 40,000, among other things for not meeting its obligations to persons with disabilities and persons with reduced mobility under Articles 19 to 25 of Regulation (EC) No 1371/2007, and Article 6(2) fines its responsible person EUR 250 to EUR 2,500.
Article 1 of that rail Ordinance states that it sets the competent authorities and penalties for implementing Regulation (EC) No 1371/2007, while Article 5 point 37.a of the ZDPSI defines rail passenger services by reference to Regulation (EU) 2021/782.
Article 6(1) of the Ordinance implementing Regulation (EU) No 1177/2010 on the rights of passengers travelling by sea and inland waterway (Uradni list RS 49/13), under which Article 30(2) assigns supervision of waterborne transport, fines a carrier, travel agent, tour operator or terminal operator that is a legal person EUR 2,000 to EUR 30,000, among other things for refusing a booking, ticket or boarding because of disability or reduced mobility or not providing free assistance.
Article 6(2) to (5) of that Ordinance fine a medium-sized company EUR 5,000 to EUR 50,000, a large company EUR 10,000 to EUR 80,000, a sole trader or self-employed individual EUR 1,500 to EUR 15,000 and the responsible person EUR 1,000 to EUR 5,000.
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