Ships a consumer interface, in the Netherlands

Wet gelijke behandeling op grond van handicap of chronische ziekte (Wgbh/cz), art. 1, 2, 3, 5b, 10 en 11, art. 5b ingevoegd bij Wet van 14 april 2016 (Stb. 2016, 215) · Read the law's page

• The Act names no technical accessibility standard; its duties are the ban on discrimination, the duty to make effective adjustments and the burden of proof (Wgbh/cz Arts. 2, 5b and 10).
• If you offer goods or services in the Netherlands in the exercise of a profession or business, do not discriminate on the ground of disability or chronic illness in offering them, in giving access to them, or in concluding, performing or ending contracts about them (Art. 5b(1)).
• Make effective adjustments as needed for a person with a disability or chronic illness, unless they would impose a disproportionate burden on you (Art. 2(1)).
• Indirect discrimination, meaning an apparently neutral provision, criterion or practice that particularly affects persons with a disability or chronic illness, is allowed only where a legitimate aim objectively justifies it by appropriate and necessary means (Arts. 1(c) and 3(2)).
• If a person who claims to be disadvantaged states facts in court that suggest discrimination, or that you failed to make effective adjustments, you must prove that you did not breach the Act (Art. 10(1) and (2)).
• A contract term that conflicts with the Act is void (Art. 11).
• Treat your website and app as within the ban: the government has said that the ban on discrimination in offering services also covers online services, citing opinion 2020-106 of the College voor de Rechten van de Mens (Aanhangsel Handelingen II 2023/24, nr. 2120).

Aanbestedingswet 2012 (Stb. 2012, 542; BWBR0032203), art. 2.1-2.3, 2.75 lid 4 en 5, 2.96, 2.115 lid 2, 3.61 en 3.70, zoals gewijzigd bij Stb. 2016, 241 · Read the law's page

• If you sell works, supplies or services to a Dutch contracting authority in a procurement that reaches the EU threshold, and the result is meant for use by natural persons, the authority's technical specifications take account of the criteria on accessibility for persons with a disability or on design for all users, save in duly justified cases; the Act names no standard (Aanbestedingswet 2012 Art. 2.75(4)).
• Where binding EU legal acts set accessibility criteria, the technical specifications refer to them (Art. 2.75(5)).
• Where the authority demands a certificate from an independent body that you meet quality standards, including standards on accessibility for persons with a disability, it refers to quality-assurance schemes based on the European standard series (Art. 2.96(1)).
• Your tender may be scored on accessibility and on design for all users where the authority sets them as further criteria for the best price-quality ratio (Art. 2.115(2)(c) and (d)).
• If you sell to a special-sector company, the rules on technical specifications and on quality-standard certificates apply to that contract in the same way (Arts. 3.61(1) and 3.70(2)).

Besluit van 12 september 2024, Stb. 2024, 262 (Implementatiebesluit toegankelijkheidsvoorschriften elektronische communicatiediensten), op grond van art. 7a.2 en 7a.4 Telecommunicatiewet · Read the law's page

• If you provide an electronic communications service in the Netherlands and rely on the exception in Article 7a.2(4) of the Telecommunicatiewet, assess whether compliance with the accessibility requirements in Annex I, Sections III and IV(a), to Directive (EU) 2019/882 would lead to a fundamental alteration or impose a disproportionate burden (Implementatiebesluit Art. 2(1)).
• If you rely on the disproportionate-burden exception in Article 7a.2(4)(b), repeat the assessment at least once every five years, and again when the service changes or the Authority for Consumers and Markets asks for it (Art. 2(2)).
• Document the assessment, keep every relevant result for five years after the service was provided on the market, and give the Authority a copy on request (Art. 2(3)).
• Give the Authority information about your reliance on Article 7a.2(4) of the Telecommunicatiewet (Art. 2(4)).

Besluit van 17 mei 2024, Stb. 2024, 136 (Implementatiebesluit toegankelijkheidsvoorschriften diensten die toegang verlenen tot audiovisuele mediadiensten), op grond van art. 5c Wet gelijke behandeling op grond van handicap of chronische ziekte · Read the law's page

• If you provide a service that gives consumers in the Netherlands access to audiovisual media services (finding, choosing, receiving information about and viewing them, including electronic program guides), design and provide it in accordance with the accessibility requirements in Annex I, Section III and Section IV(b), to Directive (EU) 2019/882 (Implementatiebesluit Arts. 3(1) and 4(1)).
• Draw up the information Annex V requires, keep it while the service operates, and apply procedures that keep the service in conformity (Art. 4(2) and (3)).
• If a service does not conform, take corrective measures at once and notify the Commissariaat voor de Media at once, describing the non-conformity and every measure taken (Art. 4(4)).
• If you are a microenterprise (fewer than ten employees and an annual turnover or annual balance sheet total of at most EUR 2 million, Art. 1), the duties in Article 3(1) do not apply to you (Art. 3(2)).
• Give the Commissariaat voor de Media, on its reasoned request, all the information and documentation needed to show that the service conforms, and cooperate with measures taken to secure conformity (Art. 4(5)).
• Assess whether meeting the accessibility requirements would fundamentally alter the service or impose a disproportionate burden, against the criteria in Annex VI to Directive (EU) 2019/882; document the assessment, keep the results for five years after the service was last provided on the market and give the Commissariaat a copy on request (Art. 5(2) and (3)).
• If you rely on a disproportionate burden, renew the assessment when the service changes, when the Commissariaat asks and in any event after five years, and give the Commissariaat information about your reliance on the limit for a specific service (Art. 5(4) and (6)).
• Service contracts concluded before 28 June 2025 may run unchanged until they expire, and at the latest until five years after that date; you may keep providing your services until 27 June 2030 using products you lawfully used before 28 June 2030 to provide similar services (Implementatiewet toegankelijkheidsvoorschriften producten en diensten, Art. VIII(1) and (2)).

Besluit van 17 mei 2024, Stb. 2024, 144 (Implementatiebesluit toegankelijkheid e-boekdiensten), op grond van art. 5c Wet gelijke behandeling op grond van handicap of chronische ziekte · Read the law's page

• If you provide an e-book service to consumers in the Netherlands (digital files with an electronic version of a book, and the software needed to open and read them), design and provide it in accordance with the accessibility requirements in Annex I, Section III and Section IV(f), to Directive (EU) 2019/882 (Implementatiebesluit toegankelijkheid e-boekdiensten Arts. 3(1) and 4(1)).
• Draw up the information Annex V requires, keep it while the service operates, and apply procedures that keep the service in conformity (Art. 4(2) and (3)).
• If a service does not conform, take corrective measures at once and notify the Commissariaat voor de Media at once, describing the non-conformity and every measure taken (Art. 4(4)).
• If you are a microenterprise (fewer than ten employees and an annual turnover or annual balance sheet total of at most EUR 2 million, Art. 1) offering e-book services, the duties in Article 3(1) and every obligation relating to compliance with those requirements do not apply to you (Art. 3(2)).
• Give the Commissariaat voor de Media, on its reasoned request, all the information and documentation needed to show that the service conforms, and cooperate with measures taken to secure conformity (Art. 4(5)).
• Assess whether meeting the accessibility requirements would fundamentally alter the service or impose a disproportionate burden, against the criteria in Annex VI to Directive (EU) 2019/882; document the assessment, keep the results for five years after the service was last provided on the market and give the Commissariaat a copy on request (Art. 5(2) and (3)).
• If you rely on a disproportionate burden, renew the assessment when the service changes, when the Commissariaat asks and in any event after five years, and give the Commissariaat information about your reliance on the limit for a specific service (Art. 5(4) and (6)).
• Service contracts concluded before 28 June 2025 may run unchanged until they expire, and at the latest until five years after that date; you may keep providing your services until 27 June 2030 using products you lawfully used before 28 June 2030 to provide similar services (Implementatiewet toegankelijkheidsvoorschriften producten en diensten, Art. VIII(1) and (2)).

Besluit van 21 mei 2024, Stb. 2024, 139 (Implementatiebesluit toegankelijkheidsvoorschriften personenvervoer per vliegtuig en over water), op grond van art. 2a en 5c Wet gelijke behandeling op grond van handicap of chronische ziekte · Read the law's page

• If you provide air passenger transport services departing from, transiting through or arriving at a Dutch airport, or waterborne passenger services departing from a Dutch port, arriving at a Dutch port and run by a Union carrier, or cruises embarking in the Netherlands (other than the small, short-distance, excursion and historic ships Article 1 excludes), or make interactive self-service terminals for them available to passengers on Dutch territory (other than terminals built into aircraft or ships), design and provide your websites, mobile-device-based services, electronic tickets and ticketing services, transport information and terminals in accordance with the accessibility requirements in Annex I, Section III and Section IV(c), to Directive (EU) 2019/882 (Implementatiebesluit Arts. 2(1), 3(1) and 5(a)).
• Draw up the information Annex V requires, keep it while the service operates, and apply procedures that keep the service in conformity (Art. 5(b) to (f)).
• If a service does not conform, take corrective measures at once and notify the Minister of Infrastructure and Water Management at once, describing the non-conformity and every measure taken (Art. 5(g) and (h)).
• If you are a microenterprise (fewer than ten employees and an annual turnover or annual balance sheet total of at most EUR 2 million, Art. 1), the requirements in Article 3(1) do not apply to you (Art. 3(2)).
• Assess whether meeting the accessibility requirements would fundamentally alter the service or impose a disproportionate burden, against the criteria in Annex VI to the Directive; document the assessment and keep the results for five years after the service was last provided on the market (Art. 6(2) and (3)).
• If you rely on a disproportionate burden, renew the assessment for each category or kind of service when the service changes, when the Minister of Infrastructure and Water Management asks and in any event every five years; unless you are a microenterprise, give the Minister information about your reliance on the limit for a specific service (Art. 6(4) and (6)).
• The decree does not apply to pre-recorded time-based media and office file formats published before 28 June 2025, to online maps and mapping services where essential information is given in an accessible digital way for navigational maps, to third-party content you neither fund, develop nor control, or to archive content not updated after 28 June 2025 (Art. 2(2)).
• Services that meet the information requirements of Regulations (EC) No 261/2004, (EC) No 1107/2006 and (EU) No 1177/2010 are presumed to meet the corresponding requirements of the decree, unless Article 3(1) adds requirements (Art. 4).
• Service contracts concluded before 28 June 2025 may run unchanged until they expire, and at the latest until five years after that date; you may keep providing your services until 27 June 2030 using products you lawfully used before 28 June 2030 to provide similar services (Implementatiewet toegankelijkheidsvoorschriften producten en diensten, Art. VIII(1) and (2)). Self-service terminals lawfully used to provide services before 28 June 2025 may stay in use until the end of their economic life, and for no more than 20 years after they entered use (Art. VIII(3)).

Besluit van 3 juni 2024, Stb. 2024, 179 (wijziging van het Besluit toegankelijkheid van het openbaar vervoer, hoofdstuk 4a, art. 10a-10h), op grond van art. 8, tweede lid, en art. 5c Wet gelijke behandeling op grond van handicap of chronische ziekte · Read the law's page

• If you provide bus passenger transport services within Article 2(1) and (2) of Regulation (EU) No 181/2011, or rail passenger services within Article 2(1) of Regulation (EC) No 1371/2007, in the Netherlands, design and provide your websites, mobile-device-based services, electronic tickets and ticketing services, transport information and interactive self-service terminals (other than terminals built into vehicles or rolling stock) in accordance with the accessibility requirements in Annex I, Sections III and IV, to Directive (EU) 2019/882 (Besluit toegankelijkheid van het openbaar vervoer Arts. 10b(1), 10c(1) and 10e(1)).
• If you provide urban, suburban or regional transport services, your interactive self-service terminals must meet the requirements in Annex I, Section IV (Arts. 10b(2) and 10c(2)).
• Draw up the information Annex V requires, keep it while the service operates, and apply procedures that keep the service in conformity (Art. 10e(2) and (3)).
• If a service does not conform, take corrective measures at once and notify the Minister of Infrastructure and Water Management at once, describing the non-conformity and every measure taken (Art. 10e(4)).
• If you are a microenterprise (fewer than ten employees and an annual turnover or annual balance sheet total of at most EUR 2 million, Art. 1), the requirements in Article 10c(1) and every obligation relating to compliance with them do not apply to you; the exemption does not reach the terminal requirements of Article 10c(2) for urban, suburban and regional services (Art. 10c(3)).
• Assess whether meeting the accessibility requirements would fundamentally alter the service or impose a disproportionate burden, against the criteria in Annex VI to the Directive; document the assessment, keep the results for five years after the service was last provided on the Dutch market or offered to consumers in the Netherlands, and give the Minister of Infrastructure and Water Management a copy on request (Art. 10f(2) and (3)).
• If you rely on a disproportionate burden, renew the assessment for each category or kind of service when the service changes, when the Minister asks and in any event every five years; unless you are a microenterprise, give the Minister information about your reliance on the limit for a specific service (Art. 10f(4) and (6)).
• The Chapter does not apply to pre-recorded time-based media and office file formats published before 28 June 2025, to online maps and mapping services where essential information is given in an accessible digital way for navigational maps, to third-party content you neither fund, develop nor control, or to archive content not updated after 28 June 2025 (Art. 10b(3)).
• Service contracts concluded before 28 June 2025 may run unchanged until they expire, and at the latest until five years after that date; you may keep providing your services until 27 June 2030 using products you lawfully used before 28 June 2030 to provide similar services (Implementatiewet toegankelijkheidsvoorschriften producten en diensten, Art. VIII(1) and (2)). Self-service terminals lawfully used to provide services before 28 June 2025 may stay in use until the end of their economic life, and for no more than 20 years after they entered use (Art. VIII(3)).
• Services that meet the rules on accessible information and information on accessibility of Regulations (EC) No 1371/2007 and (EU) No 181/2011, and of the acts adopted under Directive 2008/57/EC, thereby meet the corresponding requirements of Directive (EU) 2019/882 (Art. 10d).

Burgerlijk Wetboek Boek 6, art. 230fa-230fd, ingevoegd bij Implementatiewet toegankelijkheidsvoorschriften producten en diensten (Stb. 2024, 87), art. IV, met Overgangswet nieuw Burgerlijk Wetboek art. 190aa en Wet handhaving consumentenbescherming art. 8.15 en 8a.1 · Read the law's page

• If you offer e-commerce services to consumers in the Netherlands (services provided at a distance through a website or mobile app, at a consumer's request, to conclude a contract), design and provide them in accordance with the accessibility requirements in Annex I, Sections III and IV(g), and Annex V to Directive (EU) 2019/882 (Burgerlijk Wetboek Book 6, Art. 230fb(1); Wet handhaving consumentenbescherming, Art. 8.15).
• Draw up the information Annex V requires and explain how your service meets the accessibility requirements, keep it for as long as the service operates, and apply procedures that keep the service in conformity (Art. 230fb(2)).
• Take corrective measures at once where your e-commerce service does not conform to the accessibility requirements (Art. 230fb(2)(f)).
• If you have fewer than 10 employees and an annual turnover or balance sheet total of at most EUR 2 million, Article 230fb does not apply to you (Art. 230fc(1)).
• If you rely on the limit for a fundamental alteration or a disproportionate burden, carry out an assessment, against the criteria in Annex VI to the Directive for a disproportionate burden, and give information about it to the Authority for Consumers and Markets or the Netherlands Authority for the Financial Markets; if you rely on a disproportionate burden, repeat the assessment at least once every five years and again when the service changes or the authority asks, document it, keep the results for five years and give the authority a copy on request (Wet handhaving consumentenbescherming, Art. 8a.1).
• Make the information about how the service meets the accessibility requirements available to the public in writing and orally, in a way that is also accessible to persons with a disability (Art. 230fb(2)(b)).
• Take appropriate account of changes in the service, in the applicable accessibility requirements and in the harmonized standards or technical specifications on which you declare that the service conforms (Art. 230fb(2)(e)).
• If your e-commerce service does not meet the accessibility requirements, notify the Authority for Consumers and Markets, or the Netherlands Authority for the Financial Markets for a financial service, at once, stating the nature of the non-conformity and describing every corrective measure taken (Wet handhaving consumentenbescherming, Art. 8a.0, inserted by Staatsblad 2026, 153).
• You may keep providing your services until 27 June 2030 using the e-commerce services you lawfully used before 28 June 2030 to provide similar services (Overgangswet nieuw Burgerlijk Wetboek, Art. 190aa(2)); service contracts concluded by e-commerce services before 28 June 2025 may run unchanged until they expire, and at the latest until five years after that date (Art. 190aa(3)).
• Section 2ab does not apply to e-commerce services performed before 28 June 2025, the day it entered into force (Overgangswet nieuw Burgerlijk Wetboek, Art. 190aa(1)).

Telecommunicatiewet hoofdstuk 7A, art. 7a.1-7a.5, ingevoegd bij Implementatiewet toegankelijkheidsvoorschriften producten en diensten (Stb. 2024, 87), art. III · Read the law's page

• If you provide an electronic communications service in the Netherlands, other than a transmission service used for machine-to-machine services, provide it only if it meets the accessibility requirements in Annex I, Sections III and IV(a), to Directive (EU) 2019/882 (Telecommunicatiewet Art. 7a.2(1)).
• Comply with Article 13 of Directive (EU) 2019/882: prepare the information Annex V requires and make it available to the public in written and oral form, including in a way accessible to persons with disabilities, keep it while the service operates, keep procedures that hold the service in conformity, take corrective measures and inform the Authority for Consumers and Markets at once of a non-conformity, and give the Authority the information it asks for (Telecommunicatiewet Art. 7a.4(1)).
• If you run an enterprise with fewer than ten employees and an annual turnover or balance sheet total of at most EUR 2,000,000, the prohibitions in Article 7a.2(1) and (2) do not apply to you (Art. 7a.2(3)).
• The competent authority under Articles 13(4) and (5) of the Directive is the Authority for Consumers and Markets (Art. 7a.3(1)).
• Service contracts concluded before 28 June 2025 may run unchanged until they expire, and at the latest until five years after that date; you may keep providing your services until 27 June 2030 using products you lawfully used before 28 June 2030 to provide similar services (Implementatiewet toegankelijkheidsvoorschriften producten en diensten, Art. VIII(1) and (2)).
• Articles 7a.2(1) and (2) do not apply to the extent that compliance would require a significant change in the service resulting in a fundamental alteration of its basic nature, or would impose a disproportionate burden on a provider that receives no outside funding, public or private, for improving accessibility (Art. 7a.2(4)); the implementing decree sets the assessment you must then carry out.

Warenwetbesluit toegankelijkheidsvoorschriften 2024 (besluit van 3 mei 2024), op grond van Warenwet hoofdstuk 2, art. 34-35e (Stb. 2024, 87, art. I), gewijzigd bij Stb. 2025, 388 · Read the law's page

• If you manufacture, import or distribute consumer computer equipment and its operating systems, consumer terminal equipment used for electronic communications services, terminal equipment for access to audiovisual media services, payment terminals, cash machines, ticketing machines and check-in machines used to provide services the Directive covers, interactive self-service information terminals used to provide such services (other than terminals installed as integrated parts of vehicles, aircraft, ships or rolling stock) or e-readers, do not place on the market in the Netherlands a product that does not meet the decree's requirements (Warenwetbesluit toegankelijkheidsvoorschriften 2024 Arts. 2 and 3).
• As a manufacturer, design, manufacture and place products on the market in compliance with Article 7 of Directive (EU) 2019/882 and Sections I and II of Annex I; design self-service terminals to Section I of Annex I (Art. 4(1) and (2)).
• The decree does not apply to products placed on the market on or before 28 June 2025 (Art. 2(2)).
• If you rely on the limit for a fundamental alteration or a disproportionate burden, assess it against Annex VI to the Directive, document the assessment, keep it for five years after the product was last offered on the market and give the supervisors a copy on request (Art. 8(2) and (3)).
• If you import these products, comply with Article 9 of Directive (EU) 2019/882 when placing them on the market; where Article 11 of the Directive treats you as a manufacturer, comply with Articles 3 and 4 of the decree; the language Article 9(4) and (5) of the Directive prescribes is Dutch, and for Article 9(9) it is Dutch or English (Art. 6(1) to (3), paragraph 3 added by Staatsblad 2025, 388 from 26 November 2025).
• If you distribute these products, comply with Article 10 of the Directive; where Article 11 of the Directive treats you as a manufacturer, comply with Articles 3 and 4 of the decree (Art. 7(1) and (3)).
• If you appoint an authorized representative, do so in writing in accordance with Article 8 of the Directive and see that Article 8 is complied with (Art. 5(1) and (2)).
• As a manufacturer, draw up the EU declaration of conformity in line with Article 16 of the Directive and affix the CE marking in line with Articles 17 and 18 of the Directive (Art. 4(3)); the language Article 7(6) and (7) of the Directive prescribes is Dutch, and for Articles 7(9) and 16(2) it is Dutch or English (Art. 4(4)).
• If you are a microenterprise dealing in products, you need not document the assessment of a fundamental alteration or disproportionate burden, but must give the Warenwet supervisors on request the facts relevant to it; other operators that rely on the limit for a specific product give the supervisors information about it (Art. 8(4) and (6)).

Wet op het financieel toezicht art. 4:22.0a, ingevoegd bij Implementatiewet toegankelijkheidsvoorschriften producten en diensten (Stb. 2024, 87), art. VI, met Besluit Gedragstoezicht financiële ondernemingen Wft art. 32ac (Stb. 2024, 204) · Read the law's page

• If you are a provider of credit, a bank, an investment firm, a payment service provider or an electronic money institution that supplies banking services to consumers, ensure those services meet the accessibility requirements in Annex I, Sections III and IV(e), to Directive (EU) 2019/882 (Wet op het financieel toezicht Art. 4:22.0a(1)).
• Have procedures that ensure your banking services meet those requirements (Besluit Gedragstoezicht financiële ondernemingen Art. 32ac(1)).
• If a banking service does not conform, take measures at once to bring it into line and notify the Netherlands Authority for the Financial Markets at once, stating the nature of the non-conformity and every measure taken (Art. 32ac(2)).
• If you have fewer than ten employees and an annual turnover or balance sheet total of at most EUR 2 million, Article 4:22.0a(1) does not apply to you (Art. 4:22.0a(3)).
• If you rely on the limit for a significant change in the nature of the banking service or a disproportionate burden, comply with the obligations in Article 14(3) to (6) and (8) of Directive (EU) 2019/882 (Wet op het financieel toezicht Art. 4:22.0a(5)).
• Include in your general terms and conditions, or an equivalent document, information showing that the banking service meets the accessibility requirements and that conformity is secured by internal procedures and their supervision, following Annex V to the Directive; make that information available to the public in writing and orally in a way that is accessible to persons with a disability, and keep it for as long as the service is offered (Besluit Gedragstoezicht financiële ondernemingen Wft, Art. 49.0c(1) to (3)).
• From 25 June 2026, Article 4:22.0a does not apply to the website and app content Article 2(4) of the Directive lists: pre-recorded time-based media and office file formats published before 28 June 2025, online maps where essential information is given accessibly for maps meant for navigation, third-party content you neither fund, develop nor control, and archives not updated or edited after 28 June 2025 (Wet op het financieel toezicht Art. 4:22.0a(6), inserted by Staatsblad 2026, 153).
• Service contracts concluded before 28 June 2025 may run unchanged until they expire, and at the latest until five years after that date; you may keep providing your services until 27 June 2030 using products you lawfully used before 28 June 2030 to provide similar services (Implementatiewet toegankelijkheidsvoorschriften producten en diensten, Art. VIII(1) and (2)). Self-service terminals lawfully used to provide services before 28 June 2025 may stay in use until the end of their economic life, and for no more than 20 years after they entered use (Art. VIII(3)).

Wgbh/cz art. 5c en 5d, ingevoegd bij Stb. 2024, 87, art. II · Read the law's page

• If a general administrative order designates you as a service provider, design and provide your services in accordance with the rules set by or under that order, in implementation of Directive (EU) 2019/882 (Wgbh/cz Art. 5c(1)).