Provides telecom services, in Sweden

Lag (2022:482) om elektronisk kommunikation, 7 kap. 6 och 37 §§ · Read the law's page

• If you provide a publicly available electronic communications service, take account of the needs that end users with disabilities have to get access to electronic communications services, including the related contract information, to the same extent as most end users (Lag (2022:482), 7 kap. 37 § första stycket 1; Directive (EU) 2018/1972, Art. 111(1)(a)).
• As such a provider, take account of the needs that end users with disabilities have to benefit from a range of undertakings and services equivalent to the range available to most end users (Lag (2022:482), 7 kap. 37 § första stycket 2; Directive (EU) 2018/1972, Art. 111(1)(b)).
• If the regulatory authority orders you, as a provider of an internet access service or a publicly available interpersonal communications service, to do so, publish comprehensive, comparable, reliable, user-friendly and up-to-date information on the quality of the service, to the extent you control the network, and on the measures taken to ensure equivalent access for end users with disabilities (Lag (2022:482), 7 kap. 6 § första stycket; Directive (EU) 2018/1972, Art. 104(1)).
• The first paragraph of section 37 does not apply to a microenterprise that provides only number-independent interpersonal communications services, an enterprise that employs fewer than 10 persons and whose turnover or balance sheet total does not exceed EUR 2 million (1 kap. 7 §); that provider must inform the end user of this before a contract is made (7 kap. 37 § andra stycket).
• Section 7 of chapter 7 exempts a microenterprise that provides only number-independent interpersonal communications services from sections 1 to 6 of that chapter, section 6 included, and it must inform the end user of this before a contract is made.

Lag (2022:482) om elektronisk kommunikation, 9 kap. 1 and 7 §§ · Read the law's page

• Erase or de-identify traffic data on users who are natural persons, and on subscribers, once the data is no longer needed to transmit an electronic message, unless it is kept for a use that 9 kap. 2, 15, 19 or 21 § allows (Lag 2022:482, 9 kap. 1 §). The duty binds a provider of a public electronic communications network or a publicly available electronic communications service.
• Process location data other than traffic data on natural-person users or subscribers only after it has been de-identified or the user or subscriber has consented, and only to the extent and for the time that a service needing the data requires (Lag 2022:482, 9 kap. 7 §).

PTSFS 2022:6, Post- och telestyrelsens föreskrifter om den information som ska lämnas innan ett avtal ingås · Read the law's page

• Before you make a contract with a consumer for a publicly available electronic communications service, give the information the Act and the regulations require and a concise, easily readable contract summary free of charge, or, if giving the summary first is not technically possible, give it as soon as possible afterwards and apply terms under which the contract binds only once the consumer has received the summary and confirmed the wish to enter the contract, and state in the summary the extent to which your products or services are designed for end users with disabilities (Lag (2022:482), 7 kap. 1 §; PTSFS 2022:6, the part on the contract summary, point 5; Directive (EU) 2018/1972, Art. 102(3)(e)).
• Use the template of Commission Implementing Regulation (EU) 2019/2243 for the contract summary and put in its section on features for end users with disabilities the information on your main products and services for end users with disabilities (PTSFS 2022:6, the part on the contract summary; Implementing Regulation (EU) 2019/2243, Art. 1 and Annex, Part B; Directive (EU) 2018/1972, Art. 102(3)).
• If you provide an internet access service or a publicly available interpersonal communications service, give, before a contract is made, information on products and services adapted for end users with disabilities and on how updates of that information can be obtained (PTSFS 2022:6, the part on products and services adapted to end users with disabilities; Directive (EU) 2018/1972, Annex VIII point 5).
• On request, give the information required before a contract is made in a format that is accessible to end users with disabilities, in accordance with Directive (EU) 2019/882 (PTSFS 2022:6, the part on how the information is to be given; Directive (EU) 2018/1972, Art. 102(1)).
• The regulations also apply to contracts with end users that are microenterprises, other small enterprises or non-profit organisations unless the end user has expressly agreed to waive them, and do not apply to machine-to-machine transmission services or to a microenterprise that provides only number-independent interpersonal communications services, an enterprise that employs fewer than 10 persons and whose turnover or balance sheet total does not exceed EUR 2 million (PTSFS 2022:6, the part on scope; Lag (2022:482), 1 kap. 7 §).
• If you sell an internet access service or a publicly available number-based interpersonal communications service to a consumer in a bundle with other services or terminal equipment, the duty to provide the contract summary covers every element of the bundle (Lag (2022:482), 7 kap. 26 §).

PTSFS 2022:7, Post- och telestyrelsens föreskrifter om offentliggörande av information · Read the law's page

• If you provide an internet access service or a publicly available interpersonal communications service, publish your contact details and a description of your services, including information on the parts of your products and services designed especially for end users with disabilities, covering as a minimum functions, methods, guidelines and procedures and changes in the operation of the service, in accordance with Directive (EU) 2019/882 (PTSFS 2022:7, s. 4; Directive (EU) 2018/1972, Annex IX point 2.6).
• Publish all the information the regulations require (contact details and service descriptions, prices, standard contract terms, access to emergency communications and dispute resolution, ss. 4 to 9) in a format that is machine-readable, easy to reach and accessible to end users with disabilities in accordance with Directive (EU) 2019/882 (PTSFS 2022:7, s. 10; Directive (EU) 2018/1972, Art. 103(1)).
• The regulations do not apply to a microenterprise that provides only number-independent interpersonal communications services, an enterprise that employs fewer than 10 persons and whose turnover or balance sheet total does not exceed EUR 2 million (PTSFS 2022:7, s. 2; Lag (2022:482), 1 kap. 7 §).
• If you sell an internet access service or a publicly available number-based interpersonal communications service to a consumer in a bundle with other services or terminal equipment, the publication duty covers every element of the bundle (Lag (2022:482), 7 kap. 26 §).

PTSFS 2024:6, Post- och telestyrelsens föreskrifter om vissa tjänsters tillgänglighet · Read the law's page

• Prepare the information on how your service meets the accessibility requirements with a general description of the service in accessible formats, the explanations needed to understand how it works, and a description of how the requirements are met; you may apply harmonized standards and technical specifications whose references are published in the Official Journal of the European Union (PTSFS 2024:6, s. 3).
• Provide information showing that your service delivery process and its control ensure conformity, and include the accessibility information in the general terms of the service or an equivalent document (PTSFS 2024:6, ss. 4 and 5).
• If you provide an electronic communications service, provide real-time text in addition to voice, and total conversation where you provide video in addition to voice (PTSFS 2024:6, s. 6).
• If you provide a banking service, provide identification methods, electronic signatures, security functions and payment services that are perceivable, operable, understandable and robust, and keep the information about the service at no more than CEFR level B2 (PTSFS 2024:6, s. 7).
• If you provide an e-commerce service, provide information on the accessibility of the products and services sold when the responsible economic operators supply it, and make identification, security and payment functions and methods perceivable, operable, understandable and robust (PTSFS 2024:6, s. 8).

PTSFS 2024:7, Post- och telestyrelsens föreskrifter om kriterier för bedömning av oproportionerligt stor börda · Read the law's page

• When you assess whether an accessibility requirement imposes a disproportionate burden, count the one-off organizational costs of additional accessibility staff, training and competence, a new process for including accessibility in development or service provision, guidance material, and reading the accessibility legislation (PTSFS 2024:7, s. 3).
• Also count the costs of ongoing manufacture and development: designing accessibility features, the manufacturing process, testing for accessibility, and documentation (PTSFS 2024:7, s. 4).

Tillgänglighetsförordningen (2023:676), 4-7 a §§ och bilagorna 1-3 · Read the law's page

• If you place a product covered by the Act on the market, make it meet Annex 1: easily accessible information on its function and accessibility features on or with the product, information that can be perceived by more than one sense, a user interface and functions that persons with disabilities can access, perceive, operate, understand and control, accessible support services, and accessible packaging and instructions (Ordinance, s. 4 and Annex 1; Directive (EU) 2019/882, Annex I, Section I and II).
• If you provide a service covered by the Act, make it meet Annex 2: the products used in the service meet Annex 1, information about how the service works is accessible, websites and mobile services are perceivable, operable, understandable and robust, and support services give accessibility information (Ordinance, s. 6 and Annex 2; Directive (EU) 2019/882, Annex I, Section III).
• From 1 May 2026, where Annexes 1 and 2 do not cover a function in the design of a product or the provision of a service, use the functional performance criteria in Annex 3, which you may also use as an alternative to a specific technical requirement if the result is equivalent or better accessibility (Ordinance, s. 7 a and Annex 3; Directive (EU) 2019/882, Annex I, Section VII).

Tillgänglighetslagen (2023:254), tillsyn och sanktioner, 28-41 §§ · Read the law's page

• Remedy a deficiency in a product or service within the time the market surveillance authority or supervisory authority sets when it calls on you to do so, and comply with the orders it makes if you do not (Act, ss. 32 and 34; Directive (EU) 2019/882, Arts. 19 and 23).
• If you deal with products, give the market surveillance authority on demand documents, specifications, data or information, access to premises, land and means of transport, and product samples it may obtain, inspect and dismantle (Act, s. 29; Regulation (EU) 2019/1020, Art. 14(4)(a), (b), (e) and (j)).
• Pay a sanction fee decided under section 37 within thirty days of the decision becoming final or within the longer time the decision states; the fee is paid to Kammarkollegiet (Act, s. 40; Ordinance, s. 33).
• If you are an economic operator and the authority orders you, under sections 32 to 34, to remedy a deficiency, expect the order to carry a vite that the administrative court can impose on the authority's application if you do not comply (Act, s. 35; Vite Act (1985:206), ss. 3 and 6).

Tillgänglighetslagen (2023:254), tjänster, 2 §, 4-6 §§, 9 §, 10 § första stycket, 24-27 §§ och övergångsbestämmelserna · Read the law's page

• If you offer to consumers an electronic communications service (other than machine-to-machine transmission), access to audiovisual media services, consumer banking services, e-books or an e-commerce service, or the website, app, e-tickets, ticket sales, travel information or interactive self-service terminals of a bus, ship, air or rail passenger transport service (for urban, suburban and regional transport, only the self-service terminals), provide it only if it meets the accessibility requirements in Annex 2 to Förordning (2023:676) and the supplementary rules of the authority concerned (Act, ss. 4 and 6; Ordinance, ss. 6 and 7; Directive (EU) 2019/882, Art. 4(1) and (3)).
• Keep the service in conformity with the accessibility requirements continuously, and if it does not conform take the action needed to bring it into conformity and notify at once the supervisory authorities of every Member State where the service is provided, with details of the non-conformity and the action taken (Act, s. 24; Directive (EU) 2019/882, Art. 13(3) and (4)).
• Prepare information on how the service meets the applicable accessibility requirements, including a description of the service's design and operation where needed to assess conformity and, where you invoke section 7, which requirements the exemption covers; make it available to the public in written and oral form, including in a form accessible to persons with disabilities, keep it as long as the service is provided, and include it in the general terms of the service or an equivalent document (Act, s. 25; Ordinance, s. 24; PTSFS 2024:6, ss. 3 to 5; Directive (EU) 2019/882, Art. 13(2)).
• On request from a supervisory authority, give it all the information needed to assess conformity and cooperate on the action to be taken (Act, s. 26; Directive (EU) 2019/882, Art. 13(5)).
• If you are responsible for the content of an e-book you must see that the accessibility requirements are met even if you are not a service provider (Act, s. 27).
• If you are a microenterprise (fewer than ten employees and an annual turnover or annual balance sheet total of no more than EUR 2 million), you are exempt from the service accessibility requirements; if you are not, they apply to you in full (Act, ss. 2 and 10; Directive (EU) 2019/882, Art. 4(5)).
• Content on websites and apps that is pre-recorded time-based media or a document file format published before 28 June 2025, or archive content not updated or edited after that day, is outside the Act (transitional provision 2).
• You may keep using products you lawfully used for similar services before 28 June 2025 until 27 June 2030, and finish service contracts concluded before that day when they expire, no later than 27 June 2030; self-service terminals lawfully in use before that day may stay in use for 20 years after they were taken into use (transitional provisions 3 to 5; Directive (EU) 2019/882, Art. 32).

Tillgänglighetslagen (2023:254), undantag, 7 §, 8 §, 10 § och 33 § · Read the law's page

• If you rely on a fundamental alteration of the product or service or on a disproportionate burden to set an accessibility requirement aside, document and keep your assessment with the reasons, and notify the market surveillance authority or supervisory authority that you invoke the exemption (Act, ss. 7 and 8; Directive (EU) 2019/882, Art. 14(2) and (3)).
• Base a disproportionate-burden assessment on the net costs of compliance in relation to your total costs and net turnover, and on the estimated costs and benefits in relation to the estimated benefit for persons with disabilities, applying the cost items of PTSFS 2024:7 (Ordinance, s. 8).
• If you provide a service and rely on a disproportionate burden, renew the assessment within five years of the last one, and sooner when the service is altered or a supervisory authority asks (Ordinance, s. 10; Directive (EU) 2019/882, Art. 14(5)).
• Keep the documentation of the assessment for at least five years from the last time a product was made available or a service provided, and give a copy to the authority on request (Act, s. 8; Ordinance, s. 11).
• You cannot rely on a disproportionate burden if you received external funds to make the product or service more accessible and an exemption reasonably should not apply (Act, s. 7, second paragraph; Directive (EU) 2019/882, Art. 14(6)).
• If the authority finds shortcomings in your assessment, remedy them within the time it sets, or make a new assessment within the time it orders (Act, s. 33).
• A manufacturer that relies on the exemption states in the EU declaration of conformity which requirements it covers; an importer ensures the manufacturer has completed the assessment, declaration and marking steps, and a distributor checks the CE marking and information text before the product is made available (Act, ss. 12, 15 and 16).
• If you are a microenterprise that deals with products and invoke an exemption, you need not document the assessment or notify the authority, but must give the market surveillance authority the facts relevant to the assessment if it asks (Act, s. 10; Directive (EU) 2019/882, Art. 14(4)).

Radio- och tv-lag (2010:696), 9 kap. 1 § · Read the law's page

• If you own or otherwise control a wire network that transmits TV broadcasts and searchable teletext to the public, and a significant number of the connected households use it as their main means of receiving TV, carry the must-carry TV programme services together with their associated services for subtitling, interpretation, spoken text or similar technology that make the programmes accessible to persons with disabilities, receivable satisfactorily and without cost for the reception itself (Radio- och tv-lag (2010:696), 9 kap. 1 §; Directive (EU) 2018/1972, Art. 114(1)).
• The duty covers no more than four programme services with different content broadcast at the same time by a public service licence holder, applies only where the conditions for retransmission under the Copyright Act (1960:729) are met, and the Mediemyndigheten may grant an exemption in an individual case for special reasons (Radio- och tv-lag (2010:696), 9 kap. 1, 2 och 7 §§).

Cybersäkerhetsförordning (2025:1507), 4-8 §§ och 18 § · Read the law's page

• If you are an operator within a sector that the Cybersäkerhetslag (2025:1506) covers, send your registration notification under chapter 2, section 2 of the Act to the single point of contact (section 5 of the ordinance).
• Report incidents under chapter 2, sections 5 to 8 of the Act to the CSIRT unit (section 6 of the ordinance).