SwedenPost- och telestyrelsens föreskrifter om den information som ska lämnas innan ett avtal ingås (Post and Telecom Authority regulations on the information to be given before a contract is made), information on products and services for end users with disabilities and accessible format
In force since .
An accessibility requirements rule binding public and private bodies.
What it requires
- Before you make a contract with a consumer for a publicly available electronic communications service, give the information the Act and the regulations require and a concise, easily readable contract summary free of charge, or, if giving the summary first is not technically possible, give it as soon as possible afterwards and apply terms under which the contract binds only once the consumer has received the summary and confirmed the wish to enter the contract, and state in the summary the extent to which your products or services are designed for end users with disabilities (Lag (2022:482), 7 kap. 1 §; PTSFS 2022:6, the part on the contract summary, point 5; Directive (EU) 2018/1972, Art. 102(3)(e)).
- Use the template of Commission Implementing Regulation (EU) 2019/2243 for the contract summary and put in its section on features for end users with disabilities the information on your main products and services for end users with disabilities (PTSFS 2022:6, the part on the contract summary; Implementing Regulation (EU) 2019/2243, Art. 1 and Annex, Part B; Directive (EU) 2018/1972, Art. 102(3)).
- If you provide an internet access service or a publicly available interpersonal communications service, give, before a contract is made, information on products and services adapted for end users with disabilities and on how updates of that information can be obtained (PTSFS 2022:6, the part on products and services adapted to end users with disabilities; Directive (EU) 2018/1972, Annex VIII point 5).
- On request, give the information required before a contract is made in a format that is accessible to end users with disabilities, in accordance with Directive (EU) 2019/882 (PTSFS 2022:6, the part on how the information is to be given; Directive (EU) 2018/1972, Art. 102(1)).
- The regulations also apply to contracts with end users that are microenterprises, other small enterprises or non-profit organisations unless the end user has expressly agreed to waive them, and do not apply to machine-to-machine transmission services or to a microenterprise that provides only number-independent interpersonal communications services, an enterprise that employs fewer than 10 persons and whose turnover or balance sheet total does not exceed EUR 2 million (PTSFS 2022:6, the part on scope; Lag (2022:482), 1 kap. 7 §).
- If you sell an internet access service or a publicly available number-based interpersonal communications service to a consumer in a bundle with other services or terminal equipment, the duty to provide the contract summary covers every element of the bundle (Lag (2022:482), 7 kap. 26 §).
These lines are LexLint's reading of the law's text.
If you get it wrong
Penalty structure
Section 1 of chapter 12 of the Act requires the supervisory authority to decide a sanction fee (sanktionsavgift) on a person who does not provide the contract summary under chapter 7 section 1 of the Act, the regulations made under it or the Commission's implementing acts under Article 102(3) of Directive (EU) 2018/1972. Section 2 sets the fee at not less than SEK 5,000 and not more than SEK 10,000,000, with special regard to the harm or risk of harm, any earlier violation and the costs avoided, and lets the authority waive it wholly or partly where the violation is minor or excusable. The same range applies to a natural or a legal person and the Act sets no turnover-based ceiling. No fee is decided where the violation underlies an application to impose a conditional fine (vite) (section 3), and a fee may be decided only if the person was given the chance to respond within two years of the violation (section 4). Lag (2025:1511) amended section 1 from , and the older provisions apply to violations before that day; that amendment concerned the points on network and service security, and point 1 on the contract summary reads the same before and after it. The other duties in the regulations, including the accessible format on request and the information on adapted products and services, are enforced by the supervisory orders of chapter 11, which may carry a conditional fine (vite).
- Rule
- Fixed only
- As of
- Minimum
- 5,000
- Currency
- SEK
- Fixed cap
- 10,000,000
Who enforces it
Enforcement body
The Swedish Post and Telecom Authority (Post- och telestyrelsen, PTS), the regulatory authority and the supervisory authority under the Act
What it reaches
Instrument type
a regulation made under an act
Applicability criteria
The regulations extend to end users that are microenterprises, other small enterprises or non-profit organisations unless the end user has expressly agreed to waive them. Chapter 1 section 7 of the Act defines a microenterprise by Title I of the Annex to Commission Recommendation 2003/361/EC and joins the turnover and balance sheet limits with "or".
- As of
- Combinator
- All of
- Criteria
- the service is not a transmission service used to provide machine-to-machine services
- the provider is not a microenterprise that provides only number-independent interpersonal communications services, a microenterprise being an enterprise that employs fewer than 10 persons and whose turnover or balance sheet total does not exceed EUR 2 million
What this law does
PTSFS 2022:6 is made under chapter 7 section 2 point 1 of the Ordinance (2022:511). The regulations give detailed rules on the information that chapter 7 section 1 of the Act requires before a contract is made with a consumer, and on the contract summary.
Chapter 7 section 1 of the Act requires a provider of a publicly available electronic communications service to give a consumer information about the contract and a concise, easily readable contract summary free of charge before the contract is made.
Where the summary cannot technically be given before the contract is made, it must be given as soon as possible afterwards, and the provider must apply terms under which the contract binds only once the consumer has received the summary and confirmed the wish to enter the contract.
When a provider of an internet access service or a publicly available number-based interpersonal communications service provides it to a consumer together with other services or terminal equipment as a bundle, chapter 7 section 26 of the Act extends the duty to provide a contract summary to all elements of the bundle.
The regulations also apply to contracts made with end users that are microenterprises, other small enterprises or non-profit organisations, unless the end user has expressly agreed to waive them. The regulations do not apply to machine-to-machine transmission services or to a microenterprise that provides only number-independent interpersonal communications services.
Under the heading on products and services adapted to end users with disabilities, a provider of an internet access service or a publicly available interpersonal communications service must give information, before a contract is made, on products and services adapted for end users with disabilities and on how updates of that information can be obtained.
The provider must on request give the information in a format that is accessible to end users with disabilities, in accordance with Directive (EU) 2019/882. The contract summary must state the extent to which the products or services are designed for end users with disabilities, among its other items. The regulations point to the template in Commission Implementing Regulation (EU) 2019/2243 as the template to be used for the contract summary.
Article 1 of that Implementing Regulation requires providers of publicly available electronic communications services, other than transmission services used for machine-to-machine services, to use the template in Part A of its Annex, following the instructions in Part B, when providing the contract summary. Part B requires the template's section on features for end-users with disabilities to include information on the main products and services for end-users with disabilities.
A footnote to the regulations refers to Directive (EU) 2018/1972, the European Electronic Communications Code. Article 102(1) of that Directive requires that the contract information be provided, upon request, in an accessible format for end-users with disabilities. Annex VIII to the Directive lists details on products and services designed for end-users with disabilities among the information to be provided before a contract is made.
Article 102(3) of the Directive lists the extent to which the products and services are designed for end-users with disabilities among the main elements of the contract summary. The sanction fee in chapter 12 section 1 of the Act is imposed on a person who does not provide the contract summary under chapter 7 section 1, the regulations made under it or the Commission's implementing acts under Article 102(3) of Directive (EU) 2018/1972.
Chapter 12 section 2 sets the sanction fee at not less than SEK 5,000 and not more than SEK 10,000,000, with special regard to the harm or risk of harm, any earlier violation and the costs the operator avoided. Lag (2025:1511) amended chapter 12 section 1 of the Act. Lag (2025:1511) entered into force on , and the older provisions continue to apply to violations that occurred before that day.
That amendment repealed the network and service security provisions of chapter 8 sections 1 to 4, which had implemented Articles 40 and 41 of Directive (EU) 2018/1972, after the NIS 2 Directive replaced those Articles. Point 1 of chapter 12 section 1, on the contract summary, reads the same in the wording that applied before . The Post and Telecom Authority is the regulatory authority and the supervisory authority under the Act.
Chapter 11 section 1 of the Act extends the supervisory authority's supervision to acts adopted under Article 102(3) of Directive (EU) 2018/1972. A supervisory order of the kind chapter 11 section 6 provides may be combined with a conditional fine (vite). The regulations were decided on . The regulations entered into force on .
When LexLint raises it
When your app profile says your app ships a consumer interface or provides telecom services.
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