Provides telecom services, in Bulgaria

DV br. 41/2007, chl. 278 al. 6 ot Zakon za elektronnite saobshtenia (Закон за електронните съобщения) · Read the law's page

• If you place consumer radio receivers, including car radios, or consumer digital television equipment on the market, or provide digital television services, cooperate with the others bound by Article 278(1) and (5) in providing interoperable television services for users with disabilities (Art. 278(6)).

Zakon za elektronnite saobshtenia (Закон за електронните съобщения), чл. 261в-261д · Read the law's page

• If you provide public electronic communications services, notify the KZLD within three days of establishing a personal data breach (Electronic Communications Act Article 261в, paragraph 1).
• Promptly notify the affected user or other person where the breach may adversely affect their personal data or privacy, unless you have shown the KZLD that appropriate technological protection measures were applied to the data concerned (Article 261в, paragraphs 2 and 3).
• In the notice, describe at least the nature of the breach, give contact points and recommend mitigating measures, and add the consequences and the remedial measures you proposed or took in the notice to the KZLD (Article 261в, paragraphs 5 and 6).
• Keep a register of personal data breaches that records the facts, their consequences and the action taken (Article 261д).

DV br. 31/2025, chl. 2 al. 2 i 3, chl. 46 do 53, § 4 i prilozhenie 2 razdeli III, IV i VI i prilozhenie 5 ot Zakon za iziskvaniyata za dostapnost na produkti i uslugi (Закон за изискванията за достъпност на продукти и услуги) · Read the law's page

• If you offer a service listed in Article 2(2) (electronic communications services other than machine-to-machine transmission; services giving access to audiovisual media services; the websites, mobile services and applications, electronic tickets, travel information and interactive self-service terminals of air, bus, rail and waterborne passenger transport; consumer banking services; e-books and dedicated software; e-commerce services), provide it in line with the accessibility requirements of Annex 2, sections III and IV and the functional performance criteria of section VI (Arts. 2(2) and 46(1); implements Directive (EU) 2019/882, Art. 2(2) and Art. 4(1) and (3)).
• For urban, suburban and regional transport services, meet only section IV of Annex 2, which for them concerns the accessibility of the self-service terminals used to provide the services (Art. 46(2); Annex 2, section IV, urban, suburban and regional transport services).
• Make accessible the products you use to provide the service, give information on how the service works and, where products are used, on their accessibility features and compatibility with assistive devices, through more than one sensory channel and in text formats usable to create alternative assistive formats, with a non-text alternative, and make websites, related online applications and mobile applications perceivable, operable, understandable and robust; where you offer support services, give accessibility information in accessible modes of communication (Annex 2, section III).
• For electronic communications services, including emergency calls, provide real-time text beside voice, a total conversation with video beside voice, and make emergency calls using voice and text synchronised, and video where provided, and sent to the most appropriate emergency call centre (Annex 2, section IV, electronic communications services).
• For services giving access to audiovisual media services, provide electronic programme guides that are perceivable, operable, understandable and robust and show the available accessibility, and pass on the access services (subtitles for deaf and hard-of-hearing people, audio description, spoken subtitles and Bulgarian sign language translation) in full, with adequate quality, synchronised with sound and video and under user control (Annex 2, section IV, services giving access to audiovisual media services).
• For air, bus, rail and waterborne passenger transport services, give information on the accessibility of vehicles, infrastructure and the built environment and on assistance to people with disabilities, and information for smart ticketing, real-time travel information and additional service information (Annex 2, section IV, passenger transport services).
• For consumer banking services, provide identification methods, electronic signatures, security and payment services that are perceivable, operable, understandable and robust, and keep information understandable without exceeding level B2 of the Common European Framework of Reference for Languages (Annex 2, section IV, consumer banking services).
• For e-books and dedicated software, provide synchronised text and audio where the e-book has audio, do not let the digital files obstruct assistive technologies, give access to content, navigation and layout, allow alternative content delivery and interoperability with assistive technologies, make e-books findable through accessibility metadata, and do not let digital rights management block accessibility features (Annex 2, section IV, e-books and dedicated software).
• For e-commerce services, give information on the accessibility of the products and services on sale where you provide it, make identification, security and payment functionality supplied as part of the service accessible, and provide identification methods, electronic signatures and payment services that are perceivable, operable, understandable and robust (Annex 2, section IV, e-commerce services).
• Prepare the information required by Annex 5 explaining how the service meets the applicable requirements, include it in the general terms or an equivalent document with a general description of the service in accessible formats, make it available to the public in written and oral form including in ways accessible to people with disabilities, and keep it for as long as the service is provided (Art. 50(2) and (3); Annex 5; implements Directive (EU) 2019/882, Art. 13(2)).
• Apply procedures that keep the service in conformity throughout its provision, taking account of changes in how it is provided, in the applicable requirements and in the harmonised standards or technical specifications relied on (Art. 51).
• If the service does not conform, take the corrective measures needed and inform at once the competent authority under Article 54(1) and the competent authorities of the Member States where the service is provided, with details of the non-conformity and the measures taken (Art. 52; implements Directive (EU) 2019/882, Art. 13(4)).
• On a reasoned request, give the competent authority all information needed to show conformity, on paper or electronically, in Bulgarian, within the time it sets, and cooperate on action to bring the service into conformity (Art. 53; Directive (EU) 2019/882, Art. 13(5)).
• A service that meets the accessible-information requirements of the air, rail, maritime and bus passenger rights regulations or of the Railway Transport Act provisions on rail interoperability is treated as meeting the corresponding requirements of Article 46, and any additional requirement of the Act applies in full (Art. 49).
• The accessibility requirements of Article 46(1) and (2), and every obligation connected with meeting them, do not apply to a microenterprise that offers services (a microenterprise employs fewer than 10 persons and has an annual turnover or annual balance sheet total not above EUR 2,000,000 or the equivalent in leva, paragraph 1(1) point 15 of the additional provisions), and the Act does not apply to pre-recorded time-based media and office file formats published before 28 June 2025, online maps and mapping services meant for navigation where essential information is provided in an accessible digital manner, content of third parties that you did not fund, develop or control, or archive content not updated or edited after 28 June 2025 (Arts. 2(3) and 46(3); implements Directive (EU) 2019/882, Art. 2(4) and Art. 4(5)).
• You may keep using until 28 June 2030 products you lawfully used for similar services before that date, let service contracts concluded before 28 June 2025 run unchanged until they expire and for no more than five years after that date, and keep self-service terminals lawfully in use before 28 June 2025 in service until the end of their economically useful life and for no more than 20 years after they entered use (paragraph 4(1) to (3) of the final provisions; Directive (EU) 2019/882, Art. 32).
• Until 28 June 2027 the emergency-call obligations of Annex 2, section IV, letter (a) for electronic communications services may also be met through a relay service provider, including applications built into the operating system of terminal devices or other applications of the economic operator or of a third party (paragraph 4(4) of the final provisions; a national rule, which recital 45 of Directive (EU) 2019/882 allows for: a third-party relay service provider as an alternative for answering emergency communications).

DV br. 31/2025, chl. 3 i prilozhenie 1 ot Zakon za iziskvaniyata za dostapnost na produkti i uslugi (Закон за изискванията за достъпност на продукти и услуги) · Read the law's page

• If you rely on the exception, assess whether compliance with the accessibility requirements would require a significant change that fundamentally alters the nature of the product or service, or impose a disproportionate burden, using the criteria of Annex 1 (net compliance costs against total operating and capital costs and against net turnover, one-off organisational costs and ongoing production and development costs, and expected costs and benefits against the benefit to people with disabilities given the number and frequency of use) and any delegated acts of the European Commission (Art. 3(1) and (2); Annex 1; implements Directive (EU) 2019/882, Art. 14(1) and (2)).
• Document the assessment and keep all relevant results for five years from the last making available of the product or the last provision of the service, and give a copy to the market surveillance authority or the authority checking compliance of services on request (Art. 3(3); Directive (EU) 2019/882, Art. 14(3)).
• If you are a service provider relying on the disproportionate-burden exception, renew the assessment for each category or type of service when the service changes, when the authority asks, and in any event at least every five years (Art. 3(5); Directive (EU) 2019/882, Art. 14(5)).
• Unless you are a microenterprise, send information that you rely on the exception for a specific product or service to the market surveillance authority or the authority checking services of the Member State where the product is placed on the market or the service is provided (Art. 3(6); Directive (EU) 2019/882, Art. 14(8)).
• A microenterprise that deals with products and relies on the exception is exempt from documenting the assessment but must give the market surveillance authority the facts relevant to the assessment on request (Art. 3(4)).
• You may not rely on the disproportionate-burden exception where you receive funding, public or private and other than your own resources, provided to improve the accessibility of the product or service (Art. 3(7); Directive (EU) 2019/882, Art. 14(6)).
• Where the exception is applied, state in the EU declaration of conformity which accessibility requirements are the subject of the exception (Art. 8(2)).

DV br. 31/2025, chl. 54 do 58, 86 do 89 i 91 ot Zakon za iziskvaniyata za dostapnost na produkti i uslugi (Закон за изискванията за достъпност на продукти и услуги) · Read the law's page

• If an authority named in Article 54(1) inspects your service, give it free access to the premises and other sites used to provide the services, provide the Annex 5 information and, where you rely on Article 3, the assessment, hand over on request original accounting, commercial and other books and documents, and assist it in its duties (Art. 55(1) and (2)).
• Where the authority finds that a service does not meet the Act, take the corrective action it requires within the period it sets, and bring the service into conformity when it orders so (Arts. 57(1) and 58(3)).
• Cooperate with the authority's assessment of whether the service meets all the requirements of the Act (Art. 58(2); Directive (EU) 2019/882, Art. 23(1)).
• On a reasoned request, give the information needed to show conformity in Bulgarian within the time the authority sets (Art. 53(1)).

DV br. 31/2025, chl. 67 do 72 ot Zakon za iziskvaniyata za dostapnost na produkti i uslugi (Закон за изискванията за достъпност на продукти и услуги) · Read the law's page

• If an organisation of or for people with disabilities, or the Agency for Persons with Disabilities, sues over an act or commercial practice that breaches the Act, the court may order you to stop or refrain from it (Arts. 67 and 68 point 2; implements Directive (EU) 2019/882, Art. 29(2)).
• If the court finds a breach, it may order you, as manufacturer, importer, distributor or service provider, to publish the judgment or part of it at your own expense in an appropriate way, or to make a public corrective statement to remove the effect of the breach, and to order other appropriate measures to stop the breach (Art. 68 points 1 and 3).
• Expect an organisation of or for people with disabilities to be able to claim damages for harm to the collective interests of people with disabilities, which may be spent only on protecting those interests, and to sue on behalf of two or more identifiable consumers who suffered individual damage from you and gave it written authority (Arts. 69 and 70).
• These actions are not available in procedures for awarding public contracts under the Public Procurement Act (Art. 72; Directive (EU) 2019/882, Art. 29(3)).

DV br. 41/2007, chl. 187 ot Zakon za elektronnite saobshtenia (Закон за електронните съобщения), i chl. 7 ot Naredba No 4 ot 21 mart 2023 g. · Read the law's page

• If you provide voice communications services and internet access services at a fixed location and the Communications Regulation Commission imposes special measures on you, make available and accessible related terminal equipment, specific equipment and specific services that improve equal access for people with disabilities, including where necessary total conversation services or relay services (Art. 187(1); implements Directive (EU) 2018/1972, Art. 85(4)).
• Give users with disabilities contracts and itemised bills in a form suitable for them (Art. 187(2)).
• Give users with disabilities the possibility to monitor and control their spending independently by means similar to those used by other users (Art. 187(3)).
• Meet any additional quality standards and performance parameters the Commission sets in justified cases for the services you provide to users with disabilities (Art. 187(6)).
• If the Communications Regulation Commission has imposed an obligation on you under Article 187(1), provide people with disabilities fixed-location voice communications services and adequate broadband internet access similar to those used by other users by taking the special measures of Article 7(1) of Ordinance No 4 of 21 March 2023: free advice on terminal equipment for people with hearing, visual and speech impairments, free activation of outgoing call barring, facilities for blind and visually impaired users and other people with disabilities, free itemised bills in a suitable form on request, universal service prices and packages set under the methodology of Article 195 of the Act, and the possibility to monitor and control spending independently (Art. 7(1) points 1 to 6 of the Ordinance; Art. 187(5) of the Act).
• On the request of users with hearing or speech impairments, make available and accessible suitable terminal equipment or a specialised software application for text or other non-voice communication that gives them access to the single European emergency number 112 (Art. 7(1) point 7 of the Ordinance).

DV br. 41/2007, chl. 226 al. 1 t. 4, al. 3 i 4, chl. 228a, chl. 231a i chl. 242v ot Zakon za elektronnite saobshtenia (Закон за електронните съобщения) · Read the law's page

• If you provide publicly available electronic communications services other than machine-to-machine transmission services, give a consumer, before the consumer is bound by a contract or an offer to contract, the information relevant to the requested service, including detailed information on the products and services designed for users with disabilities and how to receive updates to it (Art. 226(1) point 4; implements Directive (EU) 2018/1972, Art. 102(1) and Annex VIII, Part B, point I(5)).
• On request, give that information in a format accessible to users with disabilities, in accordance with the legislation and the law of the European Union harmonising accessibility requirements for products and services (Art. 226(3); implements Directive (EU) 2018/1972, Art. 102(1)).
• Give the same information and the contract summary to end-users that are microenterprises, small enterprises or non-profit legal entities, unless they have expressly waived all or part of it (Art. 226(4); implements Directive (EU) 2018/1972, Art. 102(2)).
• Before the contract is concluded, including a distance contract, give a consumer free of charge a contract summary completed on the template of Commission Implementing Regulation (EU) 2019/2243, whose section on features for end-users with disabilities must include information on your main products and services for end-users with disabilities; where objective technical reasons prevent it, give the summary within 7 days after the contract is concluded, and the contract takes effect when the consumer confirms agreement after receiving it (Art. 228а(1) to (3); Implementing Regulation (EU) 2019/2243, Annex, Part B; implements Directive (EU) 2018/1972, Art. 102(3)(e)).
• If you provide public interpersonal communications services or internet access services, publish up-to-date information on your website, prominently in your commercial premises and, where necessary, in another suitable way, including details of the products and services, with their functions, practices, policies and procedures and changes in the operation of a service, specially designed for users with disabilities (Art. 231а(1) point 3 letter ж; implements Directive (EU) 2018/1972, Art. 103(1) and Annex IX, point 2.6).
• Publish that information in a clear, comprehensive and easily accessible machine-readable form and in a format accessible to users with disabilities, meet any additional requirement the Communications Regulation Commission sets on the form of publication, and give the Commission the information before publication if it asks (Art. 231а(2) to (4); implements Directive (EU) 2018/1972, Art. 103(1)).
• Microenterprises that provide interpersonal communications services without numbers are exempt from the requirements of this chapter other than Article 225, unless they also provide other electronic communications services, and tell end-users of the exception before the individual contract is concluded (Art. 242в(1) and (2)); a microenterprise is an enterprise within Article 3(3) of the Small and Medium-sized Enterprises Act, with average staff under 10 persons and an annual turnover or asset value not above EUR 2,000,000, except in the cases of Article 63(3) (paragraph 1 point 31е of the additional provisions).

DV br. 41/2007, chl. 235a i chl. 237b ot Zakon za elektronnite saobshtenia (Закон за електронните съобщения) · Read the law's page

• If you provide publicly available electronic communications services, meet the requirements the Communications Regulation Commission determines so that users with disabilities have access to the services and the related contractual information, including emergency calls and the services of social value provided through number 116000 and the other harmonised services of social value, equivalent to the access of the majority of end-users, and have the choice of undertakings and services available to the majority of end-users (Art. 237б points 1 and 2; implements Directive (EU) 2018/1972, Art. 111(1)).
• Give users with disabilities who are citizens of another Member State of the European Union and reside in Bulgaria access to the emergency services on a par with other end-users, where feasible without prior registration, in line with the requirements the Commission determines (Art. 237б point 3; implements Directive (EU) 2018/1972, Art. 109(5)).
• If the Commission obliges you as a provider of internet access services or public interpersonal communications services, publish comprehensive, comparable, reliable, easily accessible and up-to-date information on the quality of your services, to the extent that you control at least some elements of the network, and on the measures you have taken to ensure equal access for users with disabilities, and give the Commission that information before publication if it asks (Art. 235а(1), (3) and (4); implements Directive (EU) 2018/1972, Art. 104(1)).
• Microenterprises that provide interpersonal communications services without numbers are exempt from the requirements of this chapter other than Article 225, unless they also provide other electronic communications services, and tell end-users of the exception before the individual contract is concluded (Art. 242в(1) and (2)); a microenterprise is an enterprise within Article 3(3) of the Small and Medium-sized Enterprises Act, with average staff under 10 persons and an annual turnover or asset value not above EUR 2,000,000, except in the cases of Article 63(3) (paragraph 1 point 31е of the additional provisions).

DV br. 41/2007, chl. 242a al. 2 ot Zakon za elektronnite saobshtenia (Закон за електронните съобщения) · Read the law's page

• If you carry out electronic communications as an undertaking, inform end-users duly of the existence and use of the single European emergency number 112 and of its accessibility features, including through initiatives aimed at persons travelling between Member States of the European Union and at users with disabilities (Art. 242а(2), first sentence; implements Directive (EU) 2018/1972, Art. 109(7)).
• Give that information in accessible formats covering different types of disability (Art. 242а(2), second sentence; implements Directive (EU) 2018/1972, Art. 109(7)).
• Microenterprises that provide interpersonal communications services without numbers are exempt from the requirements of this chapter other than Article 225, unless they also provide other electronic communications services, and tell end-users of the exception before the individual contract is concluded (Art. 242в(1) and (2)); a microenterprise is an enterprise within Article 3(3) of the Small and Medium-sized Enterprises Act, with average staff under 10 persons and an annual turnover or asset value not above EUR 2,000,000, except in the cases of Article 63(3) (paragraph 1 point 31е of the additional provisions).

Pravila za opredelyane na usloviyata i reda za predostavyane na informatsiya za mestopolozhenieto na potrebitelite i danni za krayniya polzvatel ot predpriyatiyata, predostavyashti mezhdulichnostni saobshtitelni uslugi s nomera pri speshni povikvaniya, chl. 2 al. 1 do 3 (DV br. 12/2022, izm. DV br. 34/2024) · Read the law's page

• If you provide public interpersonal communications services with numbers that let end-users originate calls to numbers of the national numbering plan, give your end-users, including users with disabilities, free access to the number 112 and to the short national numbers 150, 160 and 166 for emergency calls, also to end-users barred from making outgoing calls (Art. 2(1) and (2) of the Rules).
• Give users with disabilities access to emergency call services equivalent to the access of the majority of end-users (Art. 2(3) point 1 of the Rules; implements Directive (EU) 2018/1972, Art. 109(5)).
• Give users with disabilities who are citizens of another Member State of the European Union and reside in Bulgaria access to emergency call services on a par with other end-users, where feasible without prior registration (Art. 2(3) point 2 of the Rules; implements Directive (EU) 2018/1972, Art. 109(5)).

Pravila za reda za osiguryavane na dostap do elektronni saobshtitelni uslugi chrez mrezhite za nazemno tsifrovo radiorazprastvane i za osiguryavane na elektronni saobshtitelni uslugi, prednaznacheni za litsa sas sluhovi i zritelni uvrezhdaniya chrez tezi mrezhi, chl. 12 do 15 · Read the law's page

• If you carry out electronic communications through a digital terrestrial broadcasting network under an authorisation to use radio spectrum, give persons with hearing impairments appropriate access to your electronic communications services by providing specialised subtitles and sign language in the television programmes you broadcast (Art. 12 of the Rules).
• Give persons with visual impairments appropriate access by providing audio description and audio subtitles when you broadcast television programmes (Art. 13 of the Rules).
• Guarantee persons with hearing and visual impairments free access, in an appropriate way, to the events of major public importance within Article 32(3) of the Radio and Television Act on the list the Council for Electronic Media adopts (Art. 14 of the Rules).
• Meet any specific obligation on specialised subtitles, sign language, audio description or audio subtitles that your broadcasting licence from the Council for Electronic Media or your radio spectrum authorisation from the Communications Regulation Commission imposes (Art. 15 of the Rules).