Ships a consumer interface, in the United States

42 U.S.C. 12181 to 12189; 28 CFR 36.201 and 36.303 · Read the law's page

• No federal rule names a technical standard for a business's website or app under Title III; the Department of Justice's guidance, which states that it has no legally binding effect, leaves the method to the business and points to the Web Content Accessibility Guidelines and the Section 508 Standards as helpful guidance.
• If you own, lease or operate a place of public accommodation, do not deny a person with a disability the full and equal enjoyment of its goods, services, facilities, privileges, advantages, or accommodations (42 U.S.C. 12182(a)).
• Take the steps necessary to ensure that no person with a disability is excluded, denied services, segregated or treated differently because auxiliary aids and services are absent, unless the steps would fundamentally alter the goods or services or be an undue burden (42 U.S.C. 12182(b)(2)(A)(iii); 28 CFR 36.303(a)).
• Furnish appropriate auxiliary aids and services, which the rule lists to include accessible electronic and information technology, screen reader software and captioning, where necessary to ensure effective communication; you choose the aid, provided it results in effective communication, and it must be provided in accessible formats, in a timely manner, and in a way that protects the privacy and independence of the individual (28 CFR 36.303(b) and (c)(1)).
• If a particular auxiliary aid or service would be an undue burden or a fundamental alteration, provide an alternative one, if one exists, that ensures to the maximum extent possible that individuals with disabilities receive what you offer (28 CFR 36.303(h)).
• If you use an automated-attendant system, including voicemail and messaging, or an interactive voice response system to receive and direct incoming calls, make it provide effective real-time communication with people using auxiliary aids and services, including TTYs and all forms of FCC-approved relay, including Internet-based relay, and answer relay calls as you answer other calls (28 CFR 36.303(d)(1) and (4)).
• If you run a movie theater that provides captioning and audio description for digital movies, make the notices of showings and times on your website and mobile apps say which movies or showings have them (28 CFR 36.303(g)(8)).
• Title III does not apply to private clubs or establishments exempted from coverage under title II of the Civil Rights Act of 1964, or to religious organizations or entities controlled by religious organizations, including places of worship (42 U.S.C. 12187).

47 CFR 79.4 · Read the law's page

• If you make video programming available directly to end users over Internet protocol, as on a website, app or streaming service, provide closed captions for all nonexempt full-length programming that was published or exhibited on television in the United States with captions, and caption programming already in your library within 15 days after it is shown on television with captions (47 CFR 79.4(b)(1)).
• Caption the video clips of captioned television programming that you post on your website or application; clips of live programming within 12 hours and clips of near-live programming within eight hours after the end of the television exhibition (47 CFR 79.4(b)(2)).
• Enable the rendering or pass through of all required captions to the end user at the quality the owner provided, and if you provide applications, plug-ins or devices to deliver video programming, meet 47 CFR 79.103(c) and (d) (47 CFR 79.4(c)(2)(i)).
• Agree with each video programming owner on a mechanism that tells you on an ongoing basis whether programming must be captioned, and make a good faith effort to identify it; you may rely on an owner's certification that captioning is not required if it explains why and you can produce it to the Commission (47 CFR 79.4(c)(2)(ii)).
• Make contact information for written captioning complaints available to end users, including the name of the person responsible for Internet protocol captioning, and update it within 10 business days of any change (47 CFR 79.4(c)(2)(iii)); answer a captioning complaint in writing within 30 days (47 CFR 79.4(e)(3) and (4)).
• If you own video programming that you license for Internet protocol distribution, send program files with captions of at least the quality of the television captions, and agree with each distributor on how you will tell it which programming must be captioned (47 CFR 79.4(c)(1)).

14 CFR 399.80(s) · Read the law's page

• If you are a ticket agent that sells air transportation online and you are not a small business under the Small Business Administration's size standards in 13 CFR 121.201, disclose and offer your web-based discount fares to a prospective passenger who contacts you through another channel, such as by telephone or at your place of business, and says a disability keeps them from using your website (14 CFR 399.80(s)).

14 CFR 382.43(c) to (e) · Read the law's page

• If you are a U.S. or foreign air carrier that operates at least one aircraft having a designed seating capacity of more than 60 passengers and you own or control a primary website that markets passenger air transportation, or a tour or tour component that must be bought with air transportation, to the general public in the United States, make the public-facing pages of that site conform to WCAG 2.0 Level AA (14 CFR 382.43(c)(1)); the dates were December 12, 2015 for the core booking, check-in, itinerary, flight status, frequent flyer, schedule and contact pages, and December 12, 2016 for the rest.
• Test the site in consultation with individuals with disabilities or members of disability organizations, who must be able to give feedback on usability for individuals with visual, auditory, tactile and cognitive disabilities (14 CFR 382.43(c)(2)).
• Use a Level AA conforming alternate version of a page only when conforming the page itself would be an undue burden or fundamentally alter its information or functionality (14 CFR 382.43(c)(3)).
• Assist a prospective passenger who says a disability keeps them from using the site and who contacts you another way, by disclosing web-based discount fares they qualify for and providing web-based amenities, such as waiving a fee for booking by telephone unless it applies to other customers buying the same fare online (14 CFR 382.43(c)(4)).
• Provide on the site a mechanism for requesting disability accommodation services for future flights (from December 12, 2015; 14 CFR 382.43(d)), and a disclaimer when a user follows a link to an external site or third-party software that may not follow the same accessibility policies (from December 12, 2016; 14 CFR 382.43(e)).

14 CFR 382.57 · Read the law's page

• If you are a carrier and own, lease or control automated airport kiosks at a United States airport with 10,000 or more enplanements per year, make every kiosk you install on or after December 12, 2016 meet the design specifications of 14 CFR 382.57(c) until at least 25 percent of the kiosks in each location meet them (14 CFR 382.57(a)(1)).
• Make at least 25 percent of the kiosks you own, lease or control in each location at a United States airport meet those design specifications; the date was December 12, 2022 (14 CFR 382.57(a)(2)).
• Where kiosks in a location perform more than one function, make the accessible kiosks perform all the same functions, give a passenger with a disability who asks priority access to an available accessible kiosk, and keep each accessible kiosk visually and tactilely identifiable as accessible and in proper working condition (14 CFR 382.57(a)(3) to (5)); the same rules apply to shared-use kiosks you jointly own, lease or control, for which you are jointly and severally liable with the airport operator and other participating carriers (14 CFR 382.57(b)).
• Give each covered kiosk an option for speech output delivered through a mechanism readily available to all users, captions for multimedia content that carries speech necessary to understand it, and Braille instructions for starting the speech mode, and make it operable without attaching assistive technology, with tactilely discernible controls and without relying on biometrics as the only means of identification (14 CFR 382.57(c)).
• Provide equivalent service on request to a passenger with a disability who cannot readily use your kiosks, such as directing a passenger who is blind to an accessible kiosk or assisting the passenger in using an inaccessible one (14 CFR 382.57(d)).

45 CFR 92.204 · Read the law's page

• No technical standard is named in this section; it asks that health programs and activities provided through information and communication technology be accessible to individuals with disabilities (45 CFR 92.204(a)).
• If you are a covered entity, ensure that your health programs and activities provided through information and communication technology are accessible to individuals with disabilities, unless doing so would result in undue financial and administrative burdens or a fundamental alteration; where it would, take any other action that ensures individuals with disabilities receive the benefits or services to the maximum extent possible (45 CFR 92.204(a)).
• If you are a recipient of Federal financial assistance, ensure that your health programs and activities provided through websites and mobile applications comply with the requirements of section 504 of the Rehabilitation Act, as interpreted consistent with title II of the ADA (45 CFR 92.204(b)).

45 CFR 84.83 · Read the law's page

• The section names no technical standard for kiosks; it bars disability discrimination in a program or activity provided through kiosks (45 CFR 84.83).
• If you receive Federal financial assistance from the Department of Health and Human Services and offer a program or activity through self-service kiosks, such as for check-in or for providing information, do not exclude a qualified individual with a disability from it, deny them its benefits, or otherwise discriminate against them on the basis of disability (45 CFR 84.83).

48 CFR 39.201 to 39.205; 36 CFR part 1194 · Read the law's page

• If you sell information and communication technology (ICT) supplies or services to a federal agency, the acquisition must meet the applicable ICT accessibility standards at 36 CFR 1194.1 unless an exception or exemption applies (48 CFR 39.203(a)).
• Under an indefinite-quantity contract, identify which of the supplies and services you indicate as compliant and show where full details of compliance can be found, such as your website location (48 CFR 39.203(b)).
• Under the Revised 508 Standards, electronic content you supply must conform to the Level A and Level AA success criteria of WCAG 2.0, and so must the user interface components and the content of platforms and applications in software you supply; a non-Web document or non-Web software is exempt from four named criteria (36 CFR part 1194, appendix A, E205.4 and E207.2).
• For commercial products and commercial services, the agency applies the ICT accessibility standards that can be met with what is available in the commercial marketplace and that best address its needs (48 CFR 39.203(d)).for a public body
• ICT you acquire incidental to a contract, for your own in-house use to perform it, is excepted from these requirements, as are ICT operated as part of a national security system and operable parts and status indicators in spaces used only by service personnel (48 CFR 39.204(a)).
• The agency may grant an exemption for undue burden, fundamental alteration, or the nonavailability of conforming commercial products and services, and then provides access by an alternative means (48 CFR 39.205).
• A component of ICT procured, maintained, or used on or before January 18, 2018 that complies with the earlier section 508 standard need not meet the current standards unless it is altered after that date (48 CFR 39.203(e) and (f)).

45 CFR 84.84 to 84.89 · Read the law's page

• The WCAG 2.1 requirements of this rule do not yet bind: they apply from May 11, 2027 to a recipient with fifteen or more employees and from May 10, 2028 to a recipient with fewer than fifteen (45 CFR 84.84(b), as amended by 91 FR 25496); until then your other obligations under section 504 still reach programs you offer through web content and mobile apps.
• If you receive Federal financial assistance from the Department of Health and Human Services, ensure that the web content and mobile apps you provide or make available, directly or through contractual, licensing, or other arrangements, are readily accessible to and usable by individuals with disabilities (45 CFR 84.84(a)).
• From May 11, 2027, if you have fifteen or more employees, make that web content and those mobile apps conform to Level A and Level AA of WCAG 2.1; the date was May 11, 2026 before the 2026 interim final rule (45 CFR 84.84(b)(1)).
• From May 10, 2028, if you have fewer than fifteen employees, make that web content and those mobile apps conform to Level A and Level AA of WCAG 2.1; the date was May 10, 2027 before the 2026 interim final rule (45 CFR 84.84(b)(2)).
• You need not conform where you can demonstrate that compliance would fundamentally alter the nature of a program or activity or impose undue financial and administrative burdens; the decision must be made by the head of the recipient or a designee after considering all available resources and accompanied by a written statement of reasons, and you must then take any other action that ensures individuals with disabilities receive the benefits or services to the maximum extent possible (45 CFR 84.88).
• Archived web content, preexisting conventional electronic documents not currently used to apply for or take part in your programs, content posted by a third party that is not posting by arrangement with you, individualized password-protected or otherwise secured documents about a specific person, their property or account, and social media posts made before your compliance date are excepted (45 CFR 84.85).
• Use a conforming alternate version of web content only where it is not possible to make the content directly accessible due to technical or legal limitations (45 CFR 84.86); other designs or methods are allowed where they give substantially equivalent or greater accessibility and usability (45 CFR 84.87).
• Noncompliance with WCAG 2.1 is treated as compliance only where you can show its impact on access is so minimal that people with disabilities can still get the same information, engage in the same interactions, conduct the same transactions and otherwise take part with substantially equivalent timeliness, privacy, independence, and ease of use (45 CFR 84.89).