Ships a consumer interface, in Slovakia

Zákon č. 365/2004 Z. z. o rovnakom zaobchádzaní v niektorých oblastiach a o ochrane pred diskrimináciou (antidiskriminačný zákon), §§ 2, 2a, 3, 5, 9, 9a a 11 · Read the law's page

• The Act names no technical accessibility standard; the duty is a ban on discrimination, including on the ground of disability, in the provision of goods and services to the public, enforced by a civil claim in court (ss. 5(1), 9(2)).
• If you are a legal person or an entrepreneur who provides goods or services to the public, including housing, do not discriminate against a person on the ground of disability in providing them, so far as the rights are set by special laws (ss. 2(1), 3(1), 5(1) and 5(2)(d)).
• Do not treat a person with a disability less favourably than you treat, have treated or could treat another person in a comparable situation, and do not apply an apparently neutral rule, decision, instruction or practice that disadvantages or could disadvantage the person, unless it is objectively justified by a legitimate interest and is appropriate and necessary (s. 2a(2) and (3)).
• The ban also protects a person who had a disability before and a person who could be presumed from external signs to have a disability (s. 2a(11)(d)).
• Different treatment on the ground of age or disability when you provide insurance services is not discrimination where it follows from a different level of risk that statistical or similar data can verify and the conditions of your insurance services are proportionate to that risk (s. 8(6)).
• Expect a court claim: a person who considers that you did not observe equal treatment can ask the court to order you to stop, to remedy the unlawful state of affairs or to give adequate satisfaction, and, where that is not sufficient, to award money for non-pecuniary harm in an amount the court sets by the seriousness of the harm (s. 9(2) and (3)).
• Once the claimant tells the court facts from which a breach can reasonably be inferred, you must prove that you did not breach equal treatment (s. 11(2)).

§ 82 ods. 4 a 5 zákona č. 452/2021 Z. z. o elektronických komunikáciách · Read the law's page

• If you provide a publicly available service within the Electronic Communications Act, give end-users with disabilities access to services equivalent to those that most end-users use, including the information in your contracts under section 84 (s. 82(4); Directive (EU) 2018/1972, Art. 111(1)(a)).
• The details of equivalent access and of the choice of undertakings and services available to most end-users are left to a regulation of the Office under section 82(5); Decree 345/2025, made under that provision, sets the accessibility requirements for the services of section 83a (s. 82(5); Directive (EU) 2018/1972, Art. 111(1)(b)).

§ 83 ods. 1 písm. b) bod 6 a ods. 2, § 84 ods. 3 a 7, § 85 ods. 1 písm. b) a príloha č. 3 časť B písm. f) zákona č. 452/2021 Z. z. o elektronických komunikáciách · Read the law's page

• If you provide internet access or publicly available interpersonal communications services on contractual terms, publish and keep up to date the details of the products and services, with their functions, practices, policies, procedures and adaptations, that are designed for end-users with disabilities, in line with the special regulation that harmonizes accessibility requirements (s. 83(1)(b) point 6; Directive (EU) 2018/1972, Art. 103(1) and Annex IX point 2.6).
• Publish that information in an understandable, easily accessible and machine-readable form and in a format accessible to all end-users, including end-users with disabilities, in your business premises and, where you have a website, on it through a direct link from its title page (s. 83(2); Directive (EU) 2018/1972, Art. 103(1)).
• Give the consumer the pre-contract information of section 84(3) and Annex 3, including for internet access and interpersonal communications services the details of the products and services intended for end-users with disabilities and how to obtain current information on them, give it also to a prospective customer that is a microenterprise, small enterprise or not-for-profit organization unless it has expressly agreed to go without it, and give it in a format accessible to end-users with disabilities on the request of the consumer or end-user (ss. 84(3), 84(4) and 84(7), Annex 3 Part B point (f); Directive (EU) 2018/1972, Art. 102(1) and (2) and Annex VIII).
• If you provide internet access or publicly available interpersonal communications services, publish up-to-date information for end-users on the measures taken to ensure equal access of end-users with disabilities to the services, in line with the regulation the Office issues under section 85(5) (s. 85(1)(b) and (5)(c); Directive (EU) 2018/1972, Art. 104(1)).

§ 30 ods. 1 písm. c) a ods. 4 a § 37 ods. 2 písm. d) zákona č. 264/2022 Z. z. o mediálnych službách a o zmene a doplnení niektorých zákonov (zákon o mediálnych službách) · Read the law's page

• If you are a retransmission operator, retransmit the multimodal access (subtitles for persons with hearing impairment, Slovak sign language interpretation, audio description) where it forms part of the broadcasting of a television programme service (s. 30(1)(c) and 14(6)).
• If the equipment you supply to an end user cannot carry the multimodal access for technical reasons, supply that end user, on written request and within 30 days, equipment that allows reception including multimodal access, on the same terms as the original equipment (s. 30(4)).
• If you provide a terrestrial multiplex, do not restrict a broadcaster without reason in providing supplementary broadcasting services, and let it provide multimodal access to its programme service (s. 37(2)(d)).
• The duty does not reach retransmission without economic activity under section 29(2), such as within one building not used commercially or to no more than 100 subscribers, and the regulator cannot lift it (s. 30(3) and (5)).

§ 60 ods. 1 a 2 zákona č. 264/2022 Z. z. o mediálnych službách a o zmene a doplnení niektorých zákonov (zákon o mediálnych službách) · Read the law's page

• If you provide an on-demand audiovisual media service, draw up an action plan for three years aimed at lasting and gradual multimodal access to the service for persons with disabilities (s. 60(1); Directive 2010/13/EU, Art. 7).
• Publish the plan on the website of your service if it has one, submit it to the regulator by 31 December of the year before the three-year period, and submit an account of the plan by 31 March of the year after the period (s. 60(2), applying s. 57(2) and (3)).
• Make sure that important and urgent announcements of state bodies in an urgent public interest, or civil protection information, that you make available through your on-demand service are accompanied by interpretation into Slovak sign language together with subtitles for persons with hearing impairment or simultaneous transcription of the spoken word (s. 28(3)(c); Directive 2010/13/EU, Art. 7(4)).
• Keep special statistics that include the shares of programmes with multimodal access and deliver the statistics for a calendar month to the regulator within 15 days of its request (s. 28(4)(b) and (5)).

§§ 53 až 57 a 240 zákona č. 264/2022 Z. z. o mediálnych službách a o zmene a doplnení niektorých zákonov (zákon o mediálnych službách) · Read the law's page

• If you are an authorised broadcaster (oprávnený vysielateľ), provide multimodal access to your television programme services so that, across all of them, at least 25 percent of all programmes broadcast carry subtitles for persons with hearing impairment or are interpreted into, or presented in, Slovak sign language, and at least 10 percent carry audio description for blind persons (s. 55(3); Directive 2010/13/EU, Art. 7).
• Until the full minima apply, meet the phased level: 13 percent and 5 percent for 2023, then raise the share each year from 1 January 2024 to 31 December 2026 under your approved action plan; the section 55(3) minima apply at the latest from 1 January 2027 (s. 240(3) to (5)).
• Measure each share as broadcast time of programmes with that type of access over all broadcast time per calendar quarter, leaving out programmes between 02:00 and 05:00, sports programmes, music programmes and programmes that are mainly music, and for the audio description share also journalism programmes based on guest discussion (s. 55(4) and (5)).
• Give subtitles that meet the Ministry of Culture regulation on subtitles for persons with hearing impairment (s. 53(1)(d) and (2); Decree 318/2023).
• If you give multimodal access to one part of a series or serial, give it to every part you broadcast (s. 55(6)).
• Mark clearly every programme with subtitles, audio description or sign language, tell the regulator how you mark them, apply the mark in the broadcast, in your programme offer and in the programme listings you give to third parties, and mark no other programmes this way (s. 55(7) and (8)).
• Within 15 days of the regulator's request, give it the share, number and running time of programmes with each type of access and a list of them with their broadcast dates (s. 56).
• Draw up an action plan for three years aimed at lasting and gradual multimodal access to your television programme service, publish it on the website of your service if it has one, submit it to the regulator by 31 December of the year before the period, and submit an account of it by 31 March of the year after the period (s. 57).
• Give state bodies free of charge, in an urgent public interest, the broadcasting time needed for important and urgent announcements or civil protection information, and broadcast them with interpretation into Slovak sign language together with subtitles for persons with hearing impairment or simultaneous transcription of the spoken word (s. 20(4)(d); Directive 2010/13/EU, Art. 7(4)).
• Keep continuous recordings of your broadcasting, including broadcasting with multimodal access, for 45 days and give them to the regulator within 15 days of its request (s. 20(4)(e)).
• As a television broadcaster, keep special statistics that include the shares of programmes with multimodal access and deliver them to the regulator within 15 days after each calendar quarter, or within 15 days of its request if you are an authorised broadcaster that does not broadcast terrestrially (s. 20(5)(b) and (c)).
• Local broadcasting and broadcasting abroad are outside these duties (s. 55(9)).

Vyhláška Ministerstva kultúry Slovenskej republiky č. 318/2023 Z. z. o titulkoch pre osoby so sluchovým postihnutím · Read the law's page

• If you broadcast television programmes or provide on-demand audiovisual media services with subtitles for persons with hearing impairment, centre the subtitles at the bottom of the screen with at most 42 characters per line including spaces and punctuation, show them statically in at most two lines on a dark background in white, yellow, light blue, light green or pink in contrast to the background, and show them long enough to be read; do not centre them at the bottom where that would cover information essential to understanding the programme and your technology can place them elsewhere (s. 1).
• Show subtitles at the same time as the character's speech, a reasonable time before it or after it where needed for reading (s. 2).
• Distinguish the speech of several characters by colour, keep a stable main character's colour throughout, mark a change of speaker with a dash, identify an off-screen speaker in capital letters followed by a colon, mark an unfinished sentence with three dots, and mark speech impairment, accent, emphasis, emotion and inner monologue as the Decree sets (s. 3).
• Show speech in a foreign language that is left untranslated in that language, with the language named in capital letters, as the Decree sets (s. 4).
• Give a verbatim transcript of speech, shortened or adapted only where needed to keep time to read and to stay synchronised and keeping all essential information; show colloquial speech, dialect, slang and vulgarisms in the same way (s. 5).
• Announce in capital letters sounds and noises that affect the plot and are not apparent from the picture, repeating the duration of a long sound every 30 seconds, and announce the absence of an expected sound (s. 6).
• For live programmes, subtitles may be produced by simultaneous transcription, automatic or through a respeaker, and several of the display rules do not apply (s. 7).
• For on-demand audiovisual media services and for broadcasts provided through a website or application, the white-colour rule of section 8(1) and the colour-distinction rule of section 3(1) do not apply (s. 8(2)).

Nariadenie vlády Slovenskej republiky č. 283/2023 Z. z., ktorým sa ustanovujú požiadavky na prístupnosť služieb pre osoby so zdravotným postihnutím, kritériá funkčnosti a kritériá na posúdenie neprimeranej záťaže · Read the law's page

• If you provide a service within section 2(1) of Act 351/2022, make the products you use to provide it accessible under the product accessibility requirements (Annex 1, point (a); Directive (EU) 2019/882, Annex I, Section III, point 1).
• Give information on how the service works and, where products are used in it, on their link to the service, their accessibility features and their interoperability with assistive devices, through more than one sensory channel, in an understandable and perceivable way, in text formats that can be turned into alternative formats, in a suitable font size and type with enough contrast and adjustable spacing, with an alternative presentation of non-text content, and in electronic form where that is needed to provide the service in a perceivable, operable, understandable and robust way (Annex 1, point (b)).
• Make the websites and mobile applications through which you provide the service, including related online applications and mobile services, comply with the standards for accessibility and functionality of websites and applications that Act 95/2019 refers to (section 24(1)(b)), so that they are perceivable, operable, understandable and robust; Decree 78/2020 sets that standard by reference to the Slovak technical standard STN EN 301 549 and, in particular, the rules of levels A and AA of WCAG 2.1 (Annex 1, point (c) and footnote 1; Directive (EU) 2019/882, Annex I, Section III, point 2).
• If you run support services such as a helpdesk, telephone information centre, technical support, relay services or training, give through them information on the accessibility of the service and its compatibility with assistive technologies, by accessible means of communication (Annex 1, point (d)).
• If you provide air, bus, rail or water passenger transport services, give information on the accessibility of the vehicle, the surrounding infrastructure and built environment and the assistance for persons with disabilities, and information on electronic ticketing, real-time travel and additional services such as station staffing, lifts out of order and services temporarily unavailable (Annex 2, part A).
• If you provide urban, suburban or regional transport services, make the self-service terminals you use accessible under the product accessibility requirements (Annex 2, part B).
• If you provide financial services, provide identification methods, electronic signatures, security and payment services that are perceivable, operable, understandable and robust, and give information that is understandable at no more than level B2 (intermediate) of the Council of Europe's Common European Framework of Reference for Languages (Annex 2, part C).
• If you provide e-books, provide synchronised text and sound where an e-book has both, keep the digital files from hindering assistive technologies, give access to content, navigation and flexible presentation, allow alternative presentation and interoperability with assistive technologies, make the e-book findable through metadata on accessibility features, and do not let digital rights management measures block accessibility features (Annex 2, part D).
• If you provide information society services, give information on the accessibility of the products and services sold where the responsible economic operator provides it, and make the identification, security and payment functions that are part of the service in place of a product, and the identification methods, electronic signatures and payment services, perceivable, operable, understandable and robust (Annex 2, part E).
• Where the requirements do not cover a function of the service, meet the functional criteria: use without vision, with limited vision, without perception of colour, without hearing, with limited hearing, without vocal capability, with limited manipulation or strength, with limited reach, with limited cognition, and privacy (Annex 3).
• Judge disproportionate burden on the ratio of net costs of compliance to the total costs of providing the service, the estimated costs and benefits to you against the benefit to persons with disabilities given how many times and how often the service is provided, and the ratio of net costs to your net turnover; count one-off organisational costs (extra expert staff, training, a new process, guidance, learning the rules) and ongoing production and development costs (design of accessibility features, production processes, testing, documentation) (Annex 4; Directive (EU) 2019/882, Art. 14 and Annex VI).
• You may keep providing a service until 28 June 2030 with a product that does not meet the product accessibility requirements if you used that product to provide the service before 28 June 2025 in line with the rules governing its use (s. 5; Directive (EU) 2019/882, Art. 32(1)).

§ 83a zákona č. 452/2021 Z. z. o elektronických komunikáciách v znení zákona č. 351/2022 Z. z. · Read the law's page

• If you provide a publicly available service within the Electronic Communications Act (internet access, interpersonal communications or signal-transmission services), provide it in line with the accessibility requirements the Office sets by regulation, and keep it in line for as long as you provide it, including when the requirements, the harmonized standards or technical specifications you rely on, or the nature of the service change (s. 83a(1) and (2)(a); Directive (EU) 2019/882, Art. 13(1) and (3)).
• Give information on the conformity of the service with the accessibility requirements in written and oral form, also in a way accessible to persons with disabilities, throughout the offer and provision of the service, and keep that information for as long as you provide the service (s. 83a(2)(b) and (c); Directive (EU) 2019/882, Art. 13(2)).
• Tell the Office without delay that the service has stopped meeting the accessibility requirements, and on its reasoned request give it in the state language all information and documents needed to show conformity (s. 83a(2)(d) and (e); Directive (EU) 2019/882, Art. 13(4) and (5)).
• If you rely on the disproportionate-burden defense, analyze whether its conditions are met, keep the analysis and its documents for five years from the last provision of the service, give them to the Office on request in the period it sets, and repeat the analysis once every five years, when the service changes or when the Office asks (s. 83a(7) and (8); Directive (EU) 2019/882, Art. 14(3) and (5)).
• A service provided in line with the harmonized standards published in the Official Journal of the European Union, or with the technical specifications, or the parts of them that set accessibility requirements, is taken to meet the requirements (s. 83a(3) and (4); Directive (EU) 2019/882, Art. 15).
• You need not meet the requirements to the extent that doing so would fundamentally alter the basic nature of the service or impose a disproportionate burden under the criteria of Decree 345/2025, and you cannot rely on the burden if you use funds from public sources, or from private sources other than your own, given to improve the accessibility of services for persons with disabilities (s. 83a(5) and (6); Directive (EU) 2019/882, Art. 14(1) and (6)).
• A microenterprise, which section 3(c) defines as a businessperson who employs fewer than ten persons in an employment or similar relationship and whose annual turnover or annual balance sheet total is at most one million euro, and a machine-to-machine communication service, are outside section 83a (s. 83a(9); Directive (EU) 2019/882, Art. 4(5)).

§§ 2 až 8, 10 a 12 zákona č. 351/2022 Z. z. o prístupnosti výrobkov a služieb pre osoby so zdravotným postihnutím a o zmene a doplnení niektorých zákonov · Read the law's page

• If you offer to consumers a service listed in section 2(1) of the Act (passenger transport by air, bus, rail or water as to websites, mobile services and applications, electronic tickets and ticketing services, travel information including real-time information and self-service terminals located in Slovakia; financial services; e-books and dedicated software; information society services), make the service meet the accessibility requirements that Government Regulation 283/2023 sets (ss. 2(1) and 4(1); Directive (EU) 2019/882, Arts. 2(2) and 4(1) and (3)).
• Design and provide the service so that those requirements are met, and keep procedures in place so that the service stays in conformity when the service or the requirements change (s. 6(1)(a) and (c); Directive (EU) 2019/882, Art. 13(1) and (3)).
• State in your general terms of service, or a similar document, a general description of the service in accessible formats, the explanations needed to understand how it works and a description of how it meets the requirements; give this information in written and oral form, also in a way accessible to persons with disabilities, for as long as you provide the service (s. 6(1)(b) and (2); Directive (EU) 2019/882, Art. 13(2)).
• If the service does not meet the requirements, tell the supervisory authority, and the authority of any other Member State where you provide the service, without delay why not and what corrective measures you take, and take the necessary corrective measure within one year of that notice (s. 6(1)(d) and (e); Directive (EU) 2019/882, Art. 13(4)).
• On a reasoned request, give the supervisory authority the documentation and all information needed to show that the service conforms, in the state language, and cooperate on each corrective measure (s. 6(1)(f); Directive (EU) 2019/882, Art. 13(5)).
• Where the requirements do not cover a function of the service, make that function accessible under the functional criteria in Annex 3 of Government Regulation 283/2023 so that persons with disabilities can use it as far as possible; you may use the functional criteria instead of a specific technical requirement where the requirements allow it and the result is equal or better accessibility (s. 5(1) and (2)).
• Assess whether that defence applies, keep the result for five years from the day you last provided the service, give the supervisory authority a copy on request, and renew the assessment when the service changes, when the authority asks and at least every five years (s. 7(2) and (3); Directive (EU) 2019/882, Art. 14(2), (3) and (5)).
• You cannot rely on the disproportionate-burden defence if you took funds from sources other than your own for the purpose of improving the accessibility of the service (s. 7(4); Directive (EU) 2019/882, Art. 14(6)).
• If you apply the requirements only to the extent the defence allows, notify that in writing to the supervisory authority and to the authority of the Member State where you provide the service (s. 7(5); Directive (EU) 2019/882, Art. 14(8)).
• A service that conforms to harmonised standards or parts of them whose references are published in the Official Journal of the European Union, or to technical specifications or parts of them, is taken to meet the requirements to the extent those standards or specifications cover them (s. 4(2) and (3); Directive (EU) 2019/882, Art. 15).
• For air, bus, rail and water passenger transport services, the requirements are taken as met to the extent they correspond to the accessible-information requirements that the passenger rights regulations set (s. 4(4)).
• You need not meet the requirements to the extent that doing so would need a significant change that alters the basic nature of the service or would impose a disproportionate burden on you under the criteria in Annex 4 of Government Regulation 283/2023 (s. 7(1); Directive (EU) 2019/882, Art. 14(1)).
• The Act does not apply to services provided by a microenterprise, defined by reference to Commission Recommendation 2003/361/EC: fewer than 10 persons employed and an annual turnover and/or annual balance sheet total of no more than EUR 2 million, counting partner and linked enterprises; an enterprise 25 percent or more of whose capital or voting rights is controlled by public bodies does not count as one (s. 2(3) and footnote 4; Recommendation 2003/361/EC, Annex, Arts. 2(3), 3 and 3(4); Directive (EU) 2019/882, Art. 4(5)).
• The Act does not apply, for urban, suburban and regional transport, to the websites, mobile services and applications, electronic tickets and travel information of section 2(1)(a), points 1 to 4 (the self-service terminals of those services stay covered), to the content of online maps whose key navigation information is provided in an accessible digital manner, or to content that neither you nor an entity under your control created or financed (s. 2(2)).
• A service provided under a contract concluded by 28 June 2025 need not meet the requirements until that contract ends, at the latest until 28 June 2030 (s. 12(1); Directive (EU) 2019/882, Art. 32(1)).
• Pre-recorded time-based media and office file formats published on websites and in mobile applications before 28 June 2025, and websites and mobile applications that count as archives and hold only content not updated or edited after that day, are outside the requirements (s. 12(2)).
• The accessibility requirements for electronic communications services, for services giving access to audiovisual media services and for emergency communications to 112 are set by special regulations and not by this Act (s. 2(5)).
• The service accessibility duties reach information society services in the sense of section 2(a) of Act 22/2004 (a service provided at a distance over an electronic communications network, usually for remuneration, at the recipient's request) when provided to consumers (s. 2(1)(d) and footnote 3).

§§ 60a, 60b, 145a a 242a zákona č. 264/2022 Z. z. o mediálnych službách a o zmene a doplnení niektorých zákonov (zákon o mediálnych službách) · Read the law's page

• If you provide a multimodal access service (a service giving access, over electronic communications networks, to a content service so that a programme service or on-demand audiovisual media service can be identified, selected, read about and watched, including electronic programme guides, websites, online applications, set-top-box applications, downloadable applications, mobile services and applications with their media players, and hybrid television services), provide an electronic programme guide that is perceivable, operable, understandable and robust and gives information on its availability and accessibility for deaf and blind persons (ss. 60a and 60b(1)(a); Directive (EU) 2019/882, Art. 2(2)(b)).
• Provide the multimodal access (subtitles, audio description, interpretation into Slovak sign language) in full, in adequate quality for an accurate display well synchronised with sound and picture, and let the user control its display and use (s. 60b(1)(b)).
• Prepare information on how the service meets those duties, with a general description in accessible formats, the explanations needed to understand how it works and a description of how it meets the requirements; make it public in written and audio form, accessible also to persons with disabilities, and keep it for as long as you provide the service (s. 60b(2) and (3)).
• The rights and duties of a service provider under Act 351/2022 also apply to you (s. 60b(4)).
• The duties do not apply to a provider that is a microenterprise (s. 60b(5), citing s. 2(3) of Act 351/2022; Directive (EU) 2019/882, Art. 4(5)).
• You may keep providing the service until 28 June 2030 with products you used before 28 June 2025, and contracts concluded before 28 June 2025 may continue unchanged until they expire, but not beyond 28 June 2030 (s. 242a; Directive (EU) 2019/882, Art. 32(1)).

§ 1 ods. 5 a 6, § 3 ods. 5, § 4, § 5 ods. 2 a § 6 ods. 1 vyhlášky Úradu pre reguláciu elektronických komunikácií a poštových služieb č. 65/2025 Z. z., ktorou sa ustanovujú podrobnosti o kvalitatívnych ukazovateľoch služieb · Read the law's page

• If you provide publicly available interpersonal communications services to end-users with disabilities through specially adapted information and communication technology, measure and publish the quality indicators of the Decree: audio bandwidth for voice calls, distinguishable display for real-time text, programmatically adjustable sending and receiving direction for real-time text, cooperation between the device and other devices, responsiveness for real-time text, and resolution, frame rate and voice and image synchronization for real-time video, by the method in Annex 3, which takes each indicator's requirement and test from a chapter of EN 301 549 V3.2.1 (Decree 65/2025 s. 1(5) and (6) and Annex 3; Directive (EU) 2018/1972, Art. 104(1)).
• Publish the information on the quality indicators relevant for end-users with disabilities on your website through one link from the title page, in line with section 14 of Decree 78/2020 on standards for information technologies of public administration and in the form most suitable for the needs of users with different kinds of disability (Decree 65/2025 s. 4(1) and (2); Directive (EU) 2018/1972, Art. 104(1)).
• Publish the information on the quality indicators of Annexes 1 and 2 for all end-users in line with section 14 of Decree 78/2020, through one link from the title page of your website (Decree 65/2025 s. 3(5); Directive (EU) 2018/1972, Art. 104(1)).
• Publish the information on the external factors that affect service quality for all end-users, including end-users with disabilities, through one link from the title page, and where you have several websites link each of them to the title page of the website that carries the information (Decree 65/2025 ss. 5(2) and 6(1)).

Vyhláška Úradu pre reguláciu elektronických komunikácií a poštových služieb č. 345/2025 Z. z., ktorou sa ustanovujú podrobnosti o požiadavkách na prístupnosť služieb pre osoby so zdravotným postihnutím a kritériá na posúdenie neprimeranej záťaže · Read the law's page

• If you provide a publicly available electronic communications service within section 83a, make the terminal equipment that enables persons with disabilities to use the service available, from 1 January 2026 (Decree 345/2025 s. 2(a); Directive (EU) 2019/882, Annex I, Section III(a)).
• Give information on how the service works and, where products are used to provide it, on their link to the service, their accessibility features and their interoperability with assistive devices: through more than one sensory channel, in an understandable way, in ways users can perceive, in text formats that can be turned into alternative assistive formats, in a font of adequate size and shape with sufficient contrast and adjustable spacing, with an alternative presentation of any non-text content, and in electronic form where it is needed to provide the service (Decree 345/2025 s. 2(b); Directive (EU) 2019/882, Annex I, Section III(b)).
• Make the websites and mobile applications through which the service is provided, with the related online applications and services, follow the standards for the accessibility and functionality of websites and applications that footnote 1 to section 2(c) of the Decree takes from section 24(1)(b) and section 31(l) of Act 95/2019, so that they are perceivable, operable, understandable and robust (Decree 345/2025 s. 2(c); Directive (EU) 2019/882, Annex I, Section III(c)).
• Where you offer support services (help desk, telephone information centers, technical support, conversion services, training), have them give information on the accessibility of the service and its compatibility with assistive technologies by accessible modes of communication (Decree 345/2025 s. 2(d); Directive (EU) 2019/882, Annex I, Section III(d)).
• Offer text display in real time alongside voice communication, from 1 April 2026 (Decree 345/2025 s. 3(a) and s. 5; Directive (EU) 2019/882, Annex I, Section IV(a)(i)).
• Where you offer video in addition to voice communication, offer total conversation, so that emergency communication by voice and text, including real-time text, is synchronized with the video (Decree 345/2025 s. 3(b); Directive (EU) 2019/882, Annex I, Section IV(a)(ii) and (iii)).
• When you rely on the disproportionate-burden defense of section 83a(5), assess it against the ratio of the net cost of compliance to your total costs for the service, the estimated costs and benefits for you against the benefit for persons with disabilities, and the ratio of the net cost to your net turnover (Decree 345/2025 s. 4; Directive (EU) 2019/882, Annex VI).

Nariadenie vlády Slovenskej republiky č. 89/2026 Z. z., ktorým sa ustanovujú technické požiadavky na prístupnosť výrobkov · Read the law's page

• If you place on the market or put into service a product within section 1(2) of the Regulation (a general-purpose computer hardware system for consumers or its operating system; a payment terminal, ATM, ticketing machine, check-in machine or interactive self-service information terminal intended for services under the special regulations, other than one installed as an integral part of a vehicle, aircraft, ship or rail vehicle; consumer terminal equipment with interactive computing capability used for electronic communications services or for access to audiovisual media services; an e-reader), make it meet the accessibility requirements of Annex 1, Section I, and for computers and operating systems, terminal equipment and e-readers also Section II (ss. 1(2) and 3(1) to (3); Directive (EU) 2019/882, Arts. 2(1) and 4(1) and (2)).
• As manufacturer, before placing the product on the market or putting it into service, draw up the technical documentation under Annex 3, have the conformity assessed by the internal production control procedure, issue the EU declaration of conformity and affix the CE marking (ss. 5(1) and 11 to 13; Directive (EU) 2019/882, Arts. 7, 16 and 17).
• As manufacturer, also meet the duties of section 5(1)(a) to (e), (g) and (i) to (o) of Act 56/2018: design and make the product to the essential requirements, keep procedures that preserve conformity of series production, investigate complaints and keep a register of complaints, of non-conforming products and of recalls, mark the product with a type, batch or other identifier and with your name and address, supply instructions and safety information in the state language, take corrective action or withdraw or recall a non-conforming product, tell the authorities of a risk, and give the authority information and documentation in the state language on a reasoned request (Regulation, s. 5(1) and footnote 16).
• Keep the EU declaration of conformity and the technical documentation for at least five years from placing the product on the market or putting it into service and make them available to the authority on request; keep a register of complaints and of non-conforming products; keep for five years the identity of the operators that supplied you and that you supplied (s. 5(2); Directive (EU) 2019/882, Arts. 7 and 12).
• As authorised representative of the manufacturer, keep the declaration of conformity and the technical documentation for five years and make them available to the authority on request, keep for five years the identity of the operators that supplied you and that you supplied, and on a reasoned request give the authority the information and documentation needed to show conformity and cooperate on any action to eliminate a risk (s. 6 and footnote 20; Act 56/2018, s. 6(2)(b) and (c); Directive (EU) 2019/882, Art. 8).
• As importer, do not place a designated product on the market or put it into service if the manufacturer has not had its conformity assessed or if you believe it does not conform until conformity is achieved; inform the manufacturer, the authority and the authority of any other Member State where it is made available; keep a copy of the declaration of conformity for five years and give the authority the technical documentation on request; keep a register of complaints and of non-conforming products; keep trader identity data for five years; put your business name or trademark and your address on the product, ensure instructions and safety information in the state language, keep storage and transport from affecting conformity, take corrective action and withdraw or recall a non-conforming product, and inform of a risk (s. 7 and footnote 23; Act 56/2018, s. 7(1) and (2)(a) to (c), (f), (g) and (i); Directive (EU) 2019/882, Art. 9).
• As distributor, do not make a designated product available if the manufacturer has not affixed the CE marking or if you believe it does not conform until conformity is achieved, nor if it lacks the declaration of conformity, the identification, the manufacturer's or importer's name and address, the instructions or the accompanying documentation; inform the manufacturer or importer and the authorities; keep a copy of the declaration of conformity for five years and give the authority the technical documentation on request; keep a register of complaints and of non-conforming products; keep trader identity data for five years; keep storage and transport from affecting conformity and take corrective action, withdrawal or recall where needed (s. 8 and footnote 25; Act 56/2018, s. 8(1) and (2)(a) to (d); Directive (EU) 2019/882, Art. 10).
• If you place a product on the market under your own name or trademark or modify it in a way that may affect conformity, you carry the manufacturer's duties (s. 9; Directive (EU) 2019/882, Art. 11).
• As manufacturer, authorised representative, importer or distributor relying on that defence, assess it and keep the result and its documentation for five years from the last making available of the product on the market or putting it into service, give the authority a copy on request, state in the EU declaration of conformity which requirements it was applied to, and notify the authority in writing; the defence is unavailable if you took funds from sources other than your own for improving the accessibility of the product (ss. 12(3), 14(2), (4) and (5); Directive (EU) 2019/882, Art. 14(2), (3), (6) and (8)).
• A feature, element or function that meets Annex 1, Section III counts as meeting the accessibility requirements of other binding EU acts unless those acts provide otherwise (s. 3(4)); where the requirements do not cover a function, meet the functional performance criteria of Annex 1, Section IV (Annex 1, Section IV).
• A product, or a feature, element or function of it, that meets a harmonised technical standard or a technical specification, or part of one, is presumed to meet the accessibility requirements that the standard or specification covers (s. 10; Directive (EU) 2019/882, Art. 15).
• You need not meet the requirements to the extent that doing so would need a significant change that alters the basic nature of the product or would impose a disproportionate burden on you under the criteria in Annex 4 (s. 14(1); Directive (EU) 2019/882, Art. 14(1)).
• A microenterprise relying on that defence need not document the assessment or notify the authority, but it must give the authority on request the information needed to assess the conditions (s. 14(3) and (5); Directive (EU) 2019/882, Art. 14(4) and (8)).
• A service provider may keep using, for similar services, a self-service terminal that does not meet the requirements and that it used before 28 June 2025, until the end of the terminal's life but no longer than 20 years from the start of its use (s. 16; Directive (EU) 2019/882, Art. 32(2)).
• Requirements on the technical documentation must not impose a disproportionate burden on microenterprises and small and medium-sized enterprises (s. 12(2)).

§ 42 ods. 1 písm. a) a § 44 ods. 4 zákona č. 343/2015 Z. z. o verejnom obstarávaní a o zmene a doplnení niektorých zákonov · Read the law's page

• If you sell goods, services or works to a contracting authority or contracting entity, expect the technical requirements in the tender documents to take account of the accessibility requirements for products and services under Act 351/2022, Government Regulation 89/2026 and Government Regulation 283/2023, and of solutions suitable for all users, except in duly justified cases (s. 42(1)(a); Directive 2014/24/EU, Art. 42(1)).
• Where an EU act lays down mandatory accessibility requirements for products and services, expect the technical requirements to refer to that act, so that a tender for a product or service within Directive (EU) 2019/882 is held to the accessibility requirements of that Directive's Annex I (s. 42(1)(a); Directive (EU) 2019/882, Art. 24(1)).
• Expect the contracting authority or contracting entity to be able to weigh accessibility among the quality criteria when it awards on the best price-quality ratio (s. 44(4)).
• If the contracting authority or contracting entity asks for a certificate of a quality management system, including accessibility for persons with disabilities, expect it to refer to quality management systems certified by an accredited person and to accept equivalent certificates from other Member States (s. 35; Directive 2014/24/EU, Art. 62(1)).
• For a concession, expect the characteristics of the works or services to be able to include solutions suitable for all users, including accessibility for persons with disabilities (s. 102(7)).
• In the simplified procedure for commonly available goods and services the contracting authority may apply sections 42 and 44 (s. 109(9)).

§§ 58 a 59 zákona č. 264/2022 Z. z. o mediálnych službách a o zmene a doplnení niektorých zákonov (zákon o mediálnych službách) · Read the law's page

• This duty does not apply before 1 January 2027. From that day, if you provide an on-demand audiovisual media service, reserve across all your catalogues at least 25 percent of the programmes offered for programmes with subtitles for persons with hearing impairment or with Slovak sign language, and at least 10 percent for programmes with audio description for blind persons, measured per calendar month (s. 58(1) and (2); Directive 2010/13/EU, Art. 7).
• Do not count in the total programmes added to a catalogue before 1 August 2022 that have no multimodal access, sports programmes and music programmes, and for the audio description share also journalism programmes based on guest discussion (s. 58(3) and (4)).
• Mark clearly every programme with subtitles, audio description or sign language, tell the regulator how you mark them and apply the mark in the catalogue (s. 58(5) and (6)).
• Within 15 days of the regulator's request, give it data on the share and number of programmes with each type of access and a list of them with the period they were offered (s. 59).