SlovakiaDecree 345/2025 of the Regulatory Authority for Electronic Communications and Postal Services, accessibility requirements and disproportionate-burden criteria for electronic communications services
Vyhláška Úradu pre reguláciu elektronických komunikácií a poštových služieb č. 345/2025 Z. z. ktorou sa ustanovujú podrobnosti o požiadavkách na prístupnosť služieb pre osoby so zdravotným postihnutím a kritériá na posúdenie neprimeranej záťaže
In force since .
An accessibility requirements rule binding public and private bodies.
What it requires
- If you provide a publicly available electronic communications service within section 83a, make the terminal equipment that enables persons with disabilities to use the service available, from (Decree 345/2025 s. 2(a); Directive (EU) 2019/882, Annex I, Section III(a)).
- Give information on how the service works and, where products are used to provide it, on their link to the service, their accessibility features and their interoperability with assistive devices: through more than one sensory channel, in an understandable way, in ways users can perceive, in text formats that can be turned into alternative assistive formats, in a font of adequate size and shape with sufficient contrast and adjustable spacing, with an alternative presentation of any non-text content, and in electronic form where it is needed to provide the service (Decree 345/2025 s. 2(b); Directive (EU) 2019/882, Annex I, Section III(b)).
- Make the websites and mobile applications through which the service is provided, with the related online applications and services, follow the standards for the accessibility and functionality of websites and applications that footnote 1 to section 2(c) of the Decree takes from section 24(1)(b) and section 31(l) of Act 95/2019, so that they are perceivable, operable, understandable and robust (Decree 345/2025 s. 2(c); Directive (EU) 2019/882, Annex I, Section III(c)).
- Where you offer support services (help desk, telephone information centers, technical support, conversion services, training), have them give information on the accessibility of the service and its compatibility with assistive technologies by accessible modes of communication (Decree 345/2025 s. 2(d); Directive (EU) 2019/882, Annex I, Section III(d)).
- Offer text display in real time alongside voice communication, from (Decree 345/2025 s. 3(a) and s. 5; Directive (EU) 2019/882, Annex I, Section IV(a)(i)).
- Where you offer video in addition to voice communication, offer total conversation, so that emergency communication by voice and text, including real-time text, is synchronized with the video (Decree 345/2025 s. 3(b); Directive (EU) 2019/882, Annex I, Section IV(a)(ii) and (iii)).
- When you rely on the disproportionate-burden defense of section 83a(5), assess it against the ratio of the net cost of compliance to your total costs for the service, the estimated costs and benefits for you against the benefit for persons with disabilities, and the ratio of the net cost to your net turnover (Decree 345/2025 s. 4; Directive (EU) 2019/882, Annex VI).
These lines are LexLint's reading of the law's text.
If you get it wrong
Penalty structure
Section 124(1) to (3) of Act 452/2021 list neither section 83a nor this Decree, so no fine of section 124 reaches a breach of it. The Office supervises compliance (section 122(4)(a)), may impose a binding measure to remove the deficiencies found (section 122(8)(a)) and orders their removal within a period it sets (section 122(17)(d)); the provider must remove them within that period and notify the Office in writing (section 122(14)(d)). A person that obstructs supervision by not meeting its duties under section 122(14) may be fined up to EUR 2,000, also repeatedly (section 122(18)). The Administrative Procedure Code does not apply to that supervision, except for section 122(13) and (18) (section 125(1)(h)).
- Rule
- Fixed only
- As of
- Currency
- EUR
- Fixed cap
- 2,000
Who enforces it
Enforcement body
The Regulatory Authority for Electronic Communications and Postal Services (Úrad pre reguláciu elektronických komunikácií a poštových služieb, the Office), which supervises compliance with the Act and with the regulations issued under it (section 122(4)(a) of Act 452/2021).
What it reaches
Instrument type
a regulation made under an act
Applicability criteria
- As of
- Combinator
- All of
- Criteria
- a provider of a publicly available electronic communications service within section 83a of Act 452/2021 (section 1 of the Decree)
- not a microenterprise and not a machine-to-machine communication service, which section 83a(9) of Act 452/2021 exempts
What this law does
Decree 345/2025 of the Office is made on the basis of section 82(5) of the Electronic Communications Act as amended by Act 351/2022. Section 1 of the Decree sets the details of the accessibility requirements for a publicly available electronic communications service within section 83a of the Act. Section 2(a) requires the availability of terminal equipment capable of enabling persons with disabilities to use the service.
Section 2(b) requires information on how the service works and, where products are used to provide it, on their link to the service, their accessibility features and their interoperability with assistive devices, in seven listed ways. Section 2(c) requires the websites and mobile applications through which the service is provided to follow the standards for the accessibility and functionality of websites and applications, so that they are perceivable, operable, understandable and robust.
Section 2(d) requires support services, which it lists as help desk, telephone information centers, technical support, conversion services and training, to give information on the accessibility of the service and its compatibility with assistive technologies by accessible modes of communication. Section 3(a) requires the display of text in real time alongside voice communication.
Section 3(b) requires total conversation where video is available in addition to voice, so that emergency communication by voice and text, including real-time text, is synchronized with the video.
Section 4(1) sets as the criteria of a disproportionate burden the ratio of the net cost of compliance to the provider's total costs, the estimated costs and benefits for the provider against the benefit for persons with disabilities, and the ratio of the net cost of compliance to the provider's net turnover. Section 4(2) lists the one-off organizational costs and the ongoing production and development costs that count toward the net cost of compliance.
Section 5 of Decree 345/2025 sets as its commencement day, and for the real-time text requirement of its section 3(a). Section IV, point (a), of Annex I to Directive (EU) 2019/882 requires electronic communications services to provide real-time text in addition to voice communication and total conversation where video is provided in addition to voice.
Section 122(4)(a) of the Act has the Office supervise compliance with the generally binding legal regulations issued on the basis of the Act. Section 124(1) to (3) of the Act, which set the fines the Office imposes, list neither section 83a nor the Decree. Section 122(14)(d) of the Act obliges the supervised person to remove the deficiencies found within the period the Office sets and to notify the Office of their removal in writing.
Section 122(18) of the Act lets the Office impose a procedural fine of up to EUR 2,000, also repeatedly, on a person that obstructs supervision by not meeting its duties under section 122(14). Footnote 1 to section 2(c) refers to section 24(1)(b) and section 31(l) of Act 95/2019 on information technologies in public administration for the standards for the accessibility and functionality of websites and applications.
When LexLint raises it
When your app profile says your app ships a consumer interface, ships a mobile app or provides telecom services.
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