SlovakiaDecree 65/2025 of the Regulatory Authority for Electronic Communications and Postal Services, ss. 1(5), 1(6), 3(5), 4, 5(2) and 6(1), quality-of-service indicators and published information relevant for end-users with disabilities
§ 1 ods. 5 a 6 § 3 ods. 5, § 4, § 5 ods. 2 a § 6 ods. 1 vyhlášky Úradu pre reguláciu elektronických komunikácií a poštových služieb č. 65/2025 Z. z., ktorou sa ustanovujú podrobnosti o kvalitatívnych ukazovateľoch služieb
In force since .
An accessibility requirements rule binding public and private bodies.
- Conformance standard
- EN 301 549
What it requires
- If you provide publicly available interpersonal communications services to end-users with disabilities through specially adapted information and communication technology, measure and publish the quality indicators of the Decree: audio bandwidth for voice calls, distinguishable display for real-time text, programmatically adjustable sending and receiving direction for real-time text, cooperation between the device and other devices, responsiveness for real-time text, and resolution, frame rate and voice and image synchronization for real-time video, by the method in Annex 3, which takes each indicator's requirement and test from a chapter of EN 301 549 V3.2.1 (Decree 65/2025 s. 1(5) and (6) and Annex 3; Directive (EU) 2018/1972, Art. 104(1)).
- Publish the information on the quality indicators relevant for end-users with disabilities on your website through one link from the title page, in line with section 14 of Decree 78/2020 on standards for information technologies of public administration and in the form most suitable for the needs of users with different kinds of disability (Decree 65/2025 s. 4(1) and (2); Directive (EU) 2018/1972, Art. 104(1)).
- Publish the information on the quality indicators of Annexes 1 and 2 for all end-users in line with section 14 of Decree 78/2020, through one link from the title page of your website (Decree 65/2025 s. 3(5); Directive (EU) 2018/1972, Art. 104(1)).
- Publish the information on the external factors that affect service quality for all end-users, including end-users with disabilities, through one link from the title page, and where you have several websites link each of them to the title page of the website that carries the information (Decree 65/2025 ss. 5(2) and 6(1)).
These lines are LexLint's reading of the law's text.
If you get it wrong
Penalty structure
Section 124(3) sets the fine at EUR 200 up to 5 percent of turnover for the previous accounting period, which section 124(6) limits to EUR 300,000 where there was no turnover or the turnover cannot be calculated. Section 124(5) sets EUR 200 to EUR 20,000 for a person who is not a businessperson. A fine may be imposed within two years of the day the breach is found and within four years of the breach (section 124(13)). Where a serious or repeated breach is not removed despite a fine or a protective measure, the Office may prohibit the undertaking from providing networks or services for up to 24 months (section 124(14)). Turnover is the sum of all sales, revenues or income from the sale of goods or services without indirect taxes, plus any financial aid from public sources, and the previous accounting period is the one for which the last regular financial statements were drawn up (section 124(7) and (8)). In supervision the Office may also impose a procedural fine of up to EUR 2,000, also repeatedly, on a person that obstructs supervision by not meeting its duties under section 122(14), among them removing the deficiencies found within the period the Office sets (section 122(18)).
- Rule
- Turnover pct only
- As of
- Minimum
- 200
- Currency
- EUR
- Turnover percentage cap
- 5
Who enforces it
Enforcement body
The Regulatory Authority for Electronic Communications and Postal Services (Úrad pre reguláciu elektronických komunikácií a poštových služieb, the Office), which imposes the fine under section 124 of Act 452/2021 and supervises compliance under section 122.
What it reaches
Instrument type
a regulation made under an act
Obligation class
Disclosure
Applicability criteria
The Decree carries no microenterprise exemption. Section 85(1)(a) of Act 452/2021 limits the duty to publish quality indicators to the extent the undertaking controls elements of the network directly or by a service-level agreement.
- As of
- Combinator
- All of
- Criteria
- an undertaking that provides publicly available interpersonal communications services to end-users with disabilities through specially adapted information and communication technology (section 1(5) of the Decree)
What this law does
Decree 65/2025 of the Office is made on the basis of section 85(5) of the Electronic Communications Act.
Section 1(5) of the Decree sets eight quality indicators for publicly available interpersonal communications services for end-users with disabilities that are provided through specially adapted information and communication technology, among them audio bandwidth for voice calls, the distinguishable display and responsiveness of real-time text, the resolution and frame rate of real-time video, and the synchronization of voice and image.
Section 1(6) has those indicators measured and evaluated by the method in Annex 3 to the Decree. Annex 3 to the Decree names, for each of those indicators, a chapter of EN 301 549 V3.2.1 as its technical standard, with the requirement on the ICT and the method of measurement. Section 3(5) requires the information on the quality indicators of Annexes 1 and 2 to be published for all end-users in line with a special regulation, through one link from the title page of the undertaking's website.
Section 4(1) requires the information on the quality indicators relevant for end-users with disabilities to be published, in line with Annex 3, on the undertaking's website through one link from its title page. Section 4(2) requires that information to be published in line with a special regulation and made available in the form most suitable for the needs of users with different kinds of disability.
Section 5(2) requires the information on the external factors that affect service quality to be published for all end-users, including end-users with disabilities, through one link from the title page of the website. Section 6(1) requires an undertaking with several websites to make the information of sections 4 and 5(2) available by a link to its title page on each of them. Section 7 of the Decree sets as its commencement day.
Section 85(1)(a) of the Act limits the duty to publish information on quality indicators to the extent the undertaking controls elements of the network directly or by a service-level agreement. Footnote 3 to the Decree names section 14 of Decree 78/2020 of the Deputy Prime Minister's Office on standards for information technologies of public administration as the special regulation.
Footnotes 1 and 2 to the Decree refer to chapters 3.1 and 6.2 of EN 301 549, Accessibility requirements for ICT products and services. Section 124(3) of the Act lets the Office fine a breach of section 85, paragraph 1, between EUR 200 and a maximum of 5 percent of turnover for the previous accounting period.
When LexLint raises it
When your app profile says your app ships a consumer interface or provides telecom services.
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