Ships a consumer interface, in Sweden

Diskrimineringslag (2008:567), 1 kap. 4 och 5 §§, 2 kap. 12 och 12 c §§, 4 kap. 1 §, 5 kap. 1 § och 6 kap. 1-3 §§ · Read the law's page

• The Act names no technical accessibility standard and does not mention websites or apps: the duty is the ban on discrimination in chapter 2 section 12 together with the definition of lack of accessibility in chapter 1 section 4 point 3.
• If, outside private and family life, you provide goods or services to the public, do not discriminate against a person on the ground of disability (ch. 2 s. 12; ch. 1 ss. 4 and 5).
• Take the measures for accessibility that are reasonable in light of accessibility requirements in law and other statutes, the economic and practical conditions, the duration and extent of your relationship or contact with the individual, and other circumstances of importance; failing to take them is discrimination in the form of lack of accessibility (ch. 1 s. 4, point 3).
• The prohibition on lack of accessibility does not apply to housing or to private individuals, or where measures on property and structures would go beyond the accessibility and usability requirements set in the building permit or start notice under the Planning and Building Act (2010:900) (ch. 2 s. 12 c).
• If you break the prohibition, you must pay discrimination compensation for the violation, and it is paid to the person whose rights were violated (ch. 5 s. 1).
• If a person who considers themselves discriminated against shows circumstances that give reason to assume discrimination, you must show that discrimination has not occurred (ch. 6 s. 3).

Lag (2016:1145) om offentlig upphandling, 9 kap. 2 § · Read the law's page

• If you sell goods, services or works to a contracting authority and the procurement is for use by natural persons, expect the technical specifications to be set taking account of the needs of all users, including accessibility for persons with disabilities, unless there are special reasons for an exception (Public Procurement Act, ch. 9, s. 2, first paragraph; Directive 2014/24/EU, Art. 42(1)).
• Where an act of the European Union has adopted mandatory accessibility requirements, expect the technical specifications to refer to that act, which for the products and services within Directive (EU) 2019/882 means its Annex I requirements (Public Procurement Act, ch. 9, s. 2, second paragraph; Directive (EU) 2019/882, Art. 24(1)).

Lag (2016:1146) om upphandling inom försörjningssektorerna, 9 kap. 2 § · Read the law's page

• If you sell goods, services or works to a contracting entity in the utilities sectors the Utilities Procurement Act covers and the procurement is for use by natural persons, expect the technical specifications to be set taking account of the needs of all users, including accessibility for persons with disabilities, unless there are special reasons for an exception (Utilities Procurement Act, ch. 9, s. 2, first paragraph; Directive 2014/25/EU, Art. 60(1)).
• Where an act of the European Union has adopted mandatory accessibility requirements, expect the technical specifications to refer to that act, which for the products and services within Directive (EU) 2019/882 means its Annex I requirements (Utilities Procurement Act, ch. 9, s. 2, second paragraph; Directive (EU) 2019/882, Art. 24(1)).

Lag (2022:482) om elektronisk kommunikation, 7 kap. 6 och 37 §§ · Read the law's page

• If you provide a publicly available electronic communications service, take account of the needs that end users with disabilities have to get access to electronic communications services, including the related contract information, to the same extent as most end users (Lag (2022:482), 7 kap. 37 § första stycket 1; Directive (EU) 2018/1972, Art. 111(1)(a)).
• As such a provider, take account of the needs that end users with disabilities have to benefit from a range of undertakings and services equivalent to the range available to most end users (Lag (2022:482), 7 kap. 37 § första stycket 2; Directive (EU) 2018/1972, Art. 111(1)(b)).
• If the regulatory authority orders you, as a provider of an internet access service or a publicly available interpersonal communications service, to do so, publish comprehensive, comparable, reliable, user-friendly and up-to-date information on the quality of the service, to the extent you control the network, and on the measures taken to ensure equivalent access for end users with disabilities (Lag (2022:482), 7 kap. 6 § första stycket; Directive (EU) 2018/1972, Art. 104(1)).
• The first paragraph of section 37 does not apply to a microenterprise that provides only number-independent interpersonal communications services, an enterprise that employs fewer than 10 persons and whose turnover or balance sheet total does not exceed EUR 2 million (1 kap. 7 §); that provider must inform the end user of this before a contract is made (7 kap. 37 § andra stycket).
• Section 7 of chapter 7 exempts a microenterprise that provides only number-independent interpersonal communications services from sections 1 to 6 of that chapter, section 6 included, and it must inform the end user of this before a contract is made.

PTSFS 2022:6, Post- och telestyrelsens föreskrifter om den information som ska lämnas innan ett avtal ingås · Read the law's page

• Before you make a contract with a consumer for a publicly available electronic communications service, give the information the Act and the regulations require and a concise, easily readable contract summary free of charge, or, if giving the summary first is not technically possible, give it as soon as possible afterwards and apply terms under which the contract binds only once the consumer has received the summary and confirmed the wish to enter the contract, and state in the summary the extent to which your products or services are designed for end users with disabilities (Lag (2022:482), 7 kap. 1 §; PTSFS 2022:6, the part on the contract summary, point 5; Directive (EU) 2018/1972, Art. 102(3)(e)).
• Use the template of Commission Implementing Regulation (EU) 2019/2243 for the contract summary and put in its section on features for end users with disabilities the information on your main products and services for end users with disabilities (PTSFS 2022:6, the part on the contract summary; Implementing Regulation (EU) 2019/2243, Art. 1 and Annex, Part B; Directive (EU) 2018/1972, Art. 102(3)).
• If you provide an internet access service or a publicly available interpersonal communications service, give, before a contract is made, information on products and services adapted for end users with disabilities and on how updates of that information can be obtained (PTSFS 2022:6, the part on products and services adapted to end users with disabilities; Directive (EU) 2018/1972, Annex VIII point 5).
• On request, give the information required before a contract is made in a format that is accessible to end users with disabilities, in accordance with Directive (EU) 2019/882 (PTSFS 2022:6, the part on how the information is to be given; Directive (EU) 2018/1972, Art. 102(1)).
• The regulations also apply to contracts with end users that are microenterprises, other small enterprises or non-profit organisations unless the end user has expressly agreed to waive them, and do not apply to machine-to-machine transmission services or to a microenterprise that provides only number-independent interpersonal communications services, an enterprise that employs fewer than 10 persons and whose turnover or balance sheet total does not exceed EUR 2 million (PTSFS 2022:6, the part on scope; Lag (2022:482), 1 kap. 7 §).
• If you sell an internet access service or a publicly available number-based interpersonal communications service to a consumer in a bundle with other services or terminal equipment, the duty to provide the contract summary covers every element of the bundle (Lag (2022:482), 7 kap. 26 §).

PTSFS 2022:7, Post- och telestyrelsens föreskrifter om offentliggörande av information · Read the law's page

• If you provide an internet access service or a publicly available interpersonal communications service, publish your contact details and a description of your services, including information on the parts of your products and services designed especially for end users with disabilities, covering as a minimum functions, methods, guidelines and procedures and changes in the operation of the service, in accordance with Directive (EU) 2019/882 (PTSFS 2022:7, s. 4; Directive (EU) 2018/1972, Annex IX point 2.6).
• Publish all the information the regulations require (contact details and service descriptions, prices, standard contract terms, access to emergency communications and dispute resolution, ss. 4 to 9) in a format that is machine-readable, easy to reach and accessible to end users with disabilities in accordance with Directive (EU) 2019/882 (PTSFS 2022:7, s. 10; Directive (EU) 2018/1972, Art. 103(1)).
• The regulations do not apply to a microenterprise that provides only number-independent interpersonal communications services, an enterprise that employs fewer than 10 persons and whose turnover or balance sheet total does not exceed EUR 2 million (PTSFS 2022:7, s. 2; Lag (2022:482), 1 kap. 7 §).
• If you sell an internet access service or a publicly available number-based interpersonal communications service to a consumer in a bundle with other services or terminal equipment, the publication duty covers every element of the bundle (Lag (2022:482), 7 kap. 26 §).

KRFS 2025:1, Myndigheten för tillgängliga mediers föreskrifter om kompletterande tillgänglighetskrav för e-böcker · Read the law's page

• If you provide an e-book service, meet Annex 2 to Förordning (2023:676) and, for an e-book that contains audio as well as text, keep text and audio synchronized (KRFS 2025:1, s. 3, point 1; Directive (EU) 2019/882, Annex I, Section IV).
• Keep the e-book's digital files from preventing assistive technologies from working, give access to the content and navigation with structure, flexibility and choices in presentation, allow alternative rendering and interoperability with assistive technologies, and make the e-book discoverable through accessibility metadata (KRFS 2025:1, s. 3, points 2 to 5).
• Keep digital rights management from blocking the accessibility features (KRFS 2025:1, s. 3, point 6).
• The requirements apply to an e-book only where it is not protected by the Freedom of the Press Act or the Fundamental Law on Freedom of Expression; the constitutional amendments that would extend them to protected e-books are proposed to enter into force on 1 January 2027.

MEMYFS 2025:1, Mediemyndighetens föreskrifter om tillgänglighetskrav för tjänster som ger åtkomst till audiovisuella medietjänster · Read the law's page

• If you provide a service that gives access to audiovisual media services (identifying, selecting, receiving information about and using TV services and their accessibility features on websites, set-top boxes and apps), meet Annex 2 to Förordning (2023:676) and the added requirements of this regulation (MEMYFS 2025:1, s. 3).
• Provide electronic programme guides that are perceivable, operable, understandable and robust and give information about the accessibility options (MEMYFS 2025:1, s. 3, point 1; Directive (EU) 2019/882, Annex I, Section IV).
• Pass subtitles for the deaf and hard of hearing, audio description, spoken subtitles and sign language interpretation through in full, with adequate quality, in sync with sound and video, and let the user control their display and use (MEMYFS 2025:1, s. 3, point 2).

PTSFS 2024:6, Post- och telestyrelsens föreskrifter om vissa tjänsters tillgänglighet · Read the law's page

• Prepare the information on how your service meets the accessibility requirements with a general description of the service in accessible formats, the explanations needed to understand how it works, and a description of how the requirements are met; you may apply harmonized standards and technical specifications whose references are published in the Official Journal of the European Union (PTSFS 2024:6, s. 3).
• Provide information showing that your service delivery process and its control ensure conformity, and include the accessibility information in the general terms of the service or an equivalent document (PTSFS 2024:6, ss. 4 and 5).
• If you provide an electronic communications service, provide real-time text in addition to voice, and total conversation where you provide video in addition to voice (PTSFS 2024:6, s. 6).
• If you provide a banking service, provide identification methods, electronic signatures, security functions and payment services that are perceivable, operable, understandable and robust, and keep the information about the service at no more than CEFR level B2 (PTSFS 2024:6, s. 7).
• If you provide an e-commerce service, provide information on the accessibility of the products and services sold when the responsible economic operators supply it, and make identification, security and payment functions and methods perceivable, operable, understandable and robust (PTSFS 2024:6, s. 8).

PTSFS 2024:7, Post- och telestyrelsens föreskrifter om kriterier för bedömning av oproportionerligt stor börda · Read the law's page

• When you assess whether an accessibility requirement imposes a disproportionate burden, count the one-off organizational costs of additional accessibility staff, training and competence, a new process for including accessibility in development or service provision, guidance material, and reading the accessibility legislation (PTSFS 2024:7, s. 3).
• Also count the costs of ongoing manufacture and development: designing accessibility features, the manufacturing process, testing for accessibility, and documentation (PTSFS 2024:7, s. 4).

Tillgänglighetsförordningen (2023:676), 4-7 a §§ och bilagorna 1-3 · Read the law's page

• If you place a product covered by the Act on the market, make it meet Annex 1: easily accessible information on its function and accessibility features on or with the product, information that can be perceived by more than one sense, a user interface and functions that persons with disabilities can access, perceive, operate, understand and control, accessible support services, and accessible packaging and instructions (Ordinance, s. 4 and Annex 1; Directive (EU) 2019/882, Annex I, Section I and II).
• If you provide a service covered by the Act, make it meet Annex 2: the products used in the service meet Annex 1, information about how the service works is accessible, websites and mobile services are perceivable, operable, understandable and robust, and support services give accessibility information (Ordinance, s. 6 and Annex 2; Directive (EU) 2019/882, Annex I, Section III).
• From 1 May 2026, where Annexes 1 and 2 do not cover a function in the design of a product or the provision of a service, use the functional performance criteria in Annex 3, which you may also use as an alternative to a specific technical requirement if the result is equivalent or better accessibility (Ordinance, s. 7 a and Annex 3; Directive (EU) 2019/882, Annex I, Section VII).

Tillgänglighetslagen (2023:254), tillsyn och sanktioner, 28-41 §§ · Read the law's page

• Remedy a deficiency in a product or service within the time the market surveillance authority or supervisory authority sets when it calls on you to do so, and comply with the orders it makes if you do not (Act, ss. 32 and 34; Directive (EU) 2019/882, Arts. 19 and 23).
• If you deal with products, give the market surveillance authority on demand documents, specifications, data or information, access to premises, land and means of transport, and product samples it may obtain, inspect and dismantle (Act, s. 29; Regulation (EU) 2019/1020, Art. 14(4)(a), (b), (e) and (j)).
• Pay a sanction fee decided under section 37 within thirty days of the decision becoming final or within the longer time the decision states; the fee is paid to Kammarkollegiet (Act, s. 40; Ordinance, s. 33).
• If you are an economic operator and the authority orders you, under sections 32 to 34, to remedy a deficiency, expect the order to carry a vite that the administrative court can impose on the authority's application if you do not comply (Act, s. 35; Vite Act (1985:206), ss. 3 and 6).

Tillgänglighetslagen (2023:254), tjänster, 2 §, 4-6 §§, 9 §, 10 § första stycket, 24-27 §§ och övergångsbestämmelserna · Read the law's page

• If you offer to consumers an electronic communications service (other than machine-to-machine transmission), access to audiovisual media services, consumer banking services, e-books or an e-commerce service, or the website, app, e-tickets, ticket sales, travel information or interactive self-service terminals of a bus, ship, air or rail passenger transport service (for urban, suburban and regional transport, only the self-service terminals), provide it only if it meets the accessibility requirements in Annex 2 to Förordning (2023:676) and the supplementary rules of the authority concerned (Act, ss. 4 and 6; Ordinance, ss. 6 and 7; Directive (EU) 2019/882, Art. 4(1) and (3)).
• Keep the service in conformity with the accessibility requirements continuously, and if it does not conform take the action needed to bring it into conformity and notify at once the supervisory authorities of every Member State where the service is provided, with details of the non-conformity and the action taken (Act, s. 24; Directive (EU) 2019/882, Art. 13(3) and (4)).
• Prepare information on how the service meets the applicable accessibility requirements, including a description of the service's design and operation where needed to assess conformity and, where you invoke section 7, which requirements the exemption covers; make it available to the public in written and oral form, including in a form accessible to persons with disabilities, keep it as long as the service is provided, and include it in the general terms of the service or an equivalent document (Act, s. 25; Ordinance, s. 24; PTSFS 2024:6, ss. 3 to 5; Directive (EU) 2019/882, Art. 13(2)).
• On request from a supervisory authority, give it all the information needed to assess conformity and cooperate on the action to be taken (Act, s. 26; Directive (EU) 2019/882, Art. 13(5)).
• If you are responsible for the content of an e-book you must see that the accessibility requirements are met even if you are not a service provider (Act, s. 27).
• If you are a microenterprise (fewer than ten employees and an annual turnover or annual balance sheet total of no more than EUR 2 million), you are exempt from the service accessibility requirements; if you are not, they apply to you in full (Act, ss. 2 and 10; Directive (EU) 2019/882, Art. 4(5)).
• Content on websites and apps that is pre-recorded time-based media or a document file format published before 28 June 2025, or archive content not updated or edited after that day, is outside the Act (transitional provision 2).
• You may keep using products you lawfully used for similar services before 28 June 2025 until 27 June 2030, and finish service contracts concluded before that day when they expire, no later than 27 June 2030; self-service terminals lawfully in use before that day may stay in use for 20 years after they were taken into use (transitional provisions 3 to 5; Directive (EU) 2019/882, Art. 32).

Tillgänglighetslagen (2023:254), undantag, 7 §, 8 §, 10 § och 33 § · Read the law's page

• If you rely on a fundamental alteration of the product or service or on a disproportionate burden to set an accessibility requirement aside, document and keep your assessment with the reasons, and notify the market surveillance authority or supervisory authority that you invoke the exemption (Act, ss. 7 and 8; Directive (EU) 2019/882, Art. 14(2) and (3)).
• Base a disproportionate-burden assessment on the net costs of compliance in relation to your total costs and net turnover, and on the estimated costs and benefits in relation to the estimated benefit for persons with disabilities, applying the cost items of PTSFS 2024:7 (Ordinance, s. 8).
• If you provide a service and rely on a disproportionate burden, renew the assessment within five years of the last one, and sooner when the service is altered or a supervisory authority asks (Ordinance, s. 10; Directive (EU) 2019/882, Art. 14(5)).
• Keep the documentation of the assessment for at least five years from the last time a product was made available or a service provided, and give a copy to the authority on request (Act, s. 8; Ordinance, s. 11).
• You cannot rely on a disproportionate burden if you received external funds to make the product or service more accessible and an exemption reasonably should not apply (Act, s. 7, second paragraph; Directive (EU) 2019/882, Art. 14(6)).
• If the authority finds shortcomings in your assessment, remedy them within the time it sets, or make a new assessment within the time it orders (Act, s. 33).
• A manufacturer that relies on the exemption states in the EU declaration of conformity which requirements it covers; an importer ensures the manufacturer has completed the assessment, declaration and marking steps, and a distributor checks the CE marking and information text before the product is made available (Act, ss. 12, 15 and 16).
• If you are a microenterprise that deals with products and invoke an exemption, you need not document the assessment or notify the authority, but must give the market surveillance authority the facts relevant to the assessment if it asks (Act, s. 10; Directive (EU) 2019/882, Art. 14(4)).

Radio- och tv-lag (2010:696), 9 kap. 1 § · Read the law's page

• If you own or otherwise control a wire network that transmits TV broadcasts and searchable teletext to the public, and a significant number of the connected households use it as their main means of receiving TV, carry the must-carry TV programme services together with their associated services for subtitling, interpretation, spoken text or similar technology that make the programmes accessible to persons with disabilities, receivable satisfactorily and without cost for the reception itself (Radio- och tv-lag (2010:696), 9 kap. 1 §; Directive (EU) 2018/1972, Art. 114(1)).
• The duty covers no more than four programme services with different content broadcast at the same time by a public service licence holder, applies only where the conditions for retransmission under the Copyright Act (1960:729) are met, and the Mediemyndigheten may grant an exemption in an individual case for special reasons (Radio- och tv-lag (2010:696), 9 kap. 1, 2 och 7 §§).

Radio- och tv-lag (2010:696), 5 kap. 12 och 12 a §§, 16 kap. 6 a §, 17 kap. 5 a och 6 §§ · Read the law's page

• If you are a media service provider (you have editorial responsibility for the choice of content in a TV or radio broadcast, on-demand radio, on-demand TV or searchable teletext and decide how it is structured), design the service so that it is accessible to persons with disabilities through subtitling, interpretation, spoken text or similar technology, to the extent the Mediemyndigheten (or, for a public service company, the Government) decides (RTVL, ch. 5, s. 12).
• Prepare an action plan for increasing the accessibility of the service, and report to the Mediemyndigheten after each period how the service was made accessible, with the action plan (RTVL, ch. 5, s. 12 and ch. 16, s. 6 a).
• If a decision places special requirements on you, as the decisions to TV4 AB (26/02829) and Viaplay Group Sweden AB (26/02830) do from 1 September 2026, subtitle all pre-recorded Swedish programmes on every platform in every period, subtitle 68 percent (periods 1 and 2) or 71 percent (periods 3 and 4) of live Swedish broadcast time, make 10 percent of Swedish broadcast time accessible by sign language interpretation and 10 percent by audio description in every period, and make 20 percent (period 1) or 25 percent (periods 2 to 4) of non-live programmes with Swedish translation text accessible by spoken text (Mediemyndigheten decisions 26/02829 and 26/02830).
• If a decision places a promotion requirement on you, make at least some programmes in Swedish accessible by subtitling, sign language interpretation or audio description (or spoken text for programmes in other languages with Swedish translation text) in each period, and increase the number of accessible programmes each period (Mediemyndigheten decision 26/02831).
• If you broadcast messages of public importance, design them as soon as possible so that they are accessible to persons with disabilities (RTVL, ch. 5, s. 12 a).
• If your service has special requirements, you need not meet them to the extent the cost of making programmes accessible exceeds one percent of the service's net turnover in the previous calendar year (Mediemyndigheten rules on accessibility in media; decisions 26/02829 and 26/02830).