Ships a consumer interface, in Spain

Real Decreto 899/2009, de 22 de mayo, carta de derechos del usuario de los servicios de comunicaciones electrónicas, arts. 26.4, 28 y 29, y Real Decreto 424/2005, de 15 de abril, arts. 30.2, 32.4 y 33 · Read the law's page

• Make your customer service accessible to users with disabilities as Article 3 of Real Decreto 1494/2007 provides (Real Decreto 899/2009, Art. 26(4)).
• On request, give subscribers with a visual disability, in accessible conditions and formats, the contracts, bills and other information you supply to all subscribers (Real Decreto 899/2009, Art. 28(2)).
• If you are the operator designated for the universal service, guarantee that end users with disabilities have access to the fixed-location telephone service on terms comparable to those offered to other end users (Real Decreto 899/2009, Art. 28(1); Real Decreto 424/2005, Art. 33(1)).
• If you are the operator designated for the telephone service, guarantee a sufficient and technologically up-to-date offer of special terminals adapted to the different types of disability, such as text telephones, videophones or amplified telephones for persons with hearing disabilities, or solutions that let persons with visual disabilities reach the contents of terminal screens, and publicize that offer sufficiently (Real Decreto 899/2009, Art. 28(1); Real Decreto 424/2005, Art. 33(2)).
• If you are the operator designated for the telephone service, on request give your blind or visually disabled subscribers the bills and the advertising and information given to other fixed-telephony subscribers in Braille, large print or an accessible electronic format, and give users who are blind or severely visually impaired, and subscribers whose household includes such a person, a franchise of 10 free monthly calls to the directory enquiry service (Real Decreto 424/2005, Art. 33(2)).
• If you are the operator designated for the universal service, offer your subscribers the price plans for users who are blind or severely visually impaired and for users who are deaf or severely hearing-impaired, the latter applying to calls to or from a text telephone made through the text-telephone relay service (Real Decreto 899/2009, Art. 29(b) and (c)).
• If you are designated for the payphone service or the directory services under Real Decreto 424/2005, submit to the Ministry for approval plans to adapt payphones so that users with disabilities, in particular blind users, users in wheelchairs and users of short stature, can use them, and offer access to the telephone directories on the internet in a format accessible to users with disabilities (Real Decreto 899/2009, Art. 28(1); Real Decreto 424/2005, Arts. 30(2) and 32(4)); Article 37(1) of Ley 11/2022 no longer lists payphones or directories among the services of the universal service.

Real Decreto 1494/2007, de 12 de noviembre, reglamento sobre las condiciones básicas para el acceso de las personas con discapacidad a las tecnologías, productos y servicios relacionados con la sociedad de la información y medios de comunicación social, art. 3 · Read the law's page

• If you are a telecommunications operator, make the reasonable adjustments that let persons with disabilities use your customer service (Real Decreto 1494/2007, Art. 3(1)).
• If a subscriber with a visual disability asks, give them, in accessible conditions and formats, the contracts, invoices and other information you give all subscribers (Art. 3(2)); the paragraph's rule for information given through the internet points to the regulation's criteria for public administration pages, whose articles have been repealed.

Real Decreto Legislativo 1/2013, infracciones y sanciones: título III, arts. 78 a 85, 89, 92 y 94 a 102 · Read the law's page

• Comply with the accessibility requirements that apply to your goods, services, products and technologies, and adopt the reasonable adjustments a person with a disability needs (Real Decreto Legislativo 1/2013, Arts. 80 and 81(3)(b); Art. 95(3)(e) and (f)).
• Do not treat a person with a disability less favorably than another person in a comparable situation (Art. 81(3)(a)).
• Comply with a specific administrative requirement that the competent bodies make to apply the Act, and do not obstruct their inspection services or refuse information they lawfully request (Arts. 81(3)(c) and 95(2)(c) and (3)(d)).
• Do not pressure a person with a disability, or anyone else, who has brought or intends to bring a legal action, complaint or report (Art. 81(3)(d) and (h)); do not expose a person publicly on account of disability, including in digital environments, to provoke mockery (Art. 81(3)(e)).

Real Decreto Legislativo 1/2013, no discriminación y ajustes razonables: arts. 24, 29, 63 a 66, 74 a 77 y 86 · Read the law's page

• If you supply goods or services available to the public, in the public or the private sector, observe equal opportunities for persons with disabilities and avoid direct or indirect discrimination on grounds of disability (Real Decreto Legislativo 1/2013, Art. 29(1)).
• Make the reasonable adjustment a person with a disability needs in a particular case, unless it imposes a disproportionate or undue burden judged by its costs, the discriminatory effect of not adopting it, your structure and characteristics and the funding available; failing to make a reasonable adjustment is discrimination (Arts. 2(m), 63 and 66(2)).
• Meet the basic accessibility and non-discrimination conditions that regulation sets for information society technologies, products and services and for social communication media (Art. 24(1); additional provision 3(1)(a)), and for goods and services available to the public (Art. 29(4); additional provision 3(2)).
• Treat a person with a disability differently in access to goods and services only where a legitimate purpose justifies it and the means are appropriate, proportionate and necessary (Art. 29(3)); your freedom to choose the other party stays unaffected where the choice is not determined by disability (Art. 29(2)).
• Where a claimant shows well-founded indications of disability discrimination, be ready to supply an objective and reasonable justification of your conduct and of its proportionality, sufficiently proved (Art. 77(1)).

Ley 9/2017, de 8 de noviembre, de Contratos del Sector Público, art. 126.3 · Read the law's page

• If you sell goods, services or works that a contracting administration procures for use by natural persons, whether the public or its own staff, expect its technical specifications to take into account the United Nations Convention on the rights of persons with disabilities and the criteria of universal accessibility and universal design or design for all persons, except in duly justified cases (Ley 9/2017, Art. 126(3)); the paragraph names no technical standard.
• Where the specifications cannot be defined to take those criteria into account, the contracting body gives sufficient reasons for it (Art. 126(3)).
• Where a legal act of the European Union makes accessibility requirements mandatory, the specifications are defined by reference to them (Art. 126(3)); for the products and services within Title I of Ley 11/2023, the accessibility requirements of its Annex I are those mandatory requirements, under Article 126(3) of Ley 9/2017 and under Article 45.2(a) of Real Decreto-ley 3/2020 on procurement in certain sectors, for tenders whose call is published after Title I came into force (Ley 11/2023, Art. 25(1) and transitional provision, para. 3).

Real Decreto 1494/2007, de 12 de noviembre, servicios de confianza: art. 9 · Read the law's page

• Make the trust services you provide, and the products for end users that you use to provide them, accessible to elderly persons and persons with disabilities, unless no technological solution allows it (Art. 9).

Real Decreto-ley 3/2020, de 4 de febrero, contratación en los sectores del agua, la energía, los transportes y los servicios postales, Libro primero: art. 45.2 a) y disposición adicional cuarta · Read the law's page

• If you sell works, supplies or services to an entity that buys in the water, gas and heating, electricity, transport, ports and airports, postal or extraction sectors under Book One of Real Decreto-ley 3/2020, expect its technical specifications to be defined, as far as possible, taking into account the accessibility criteria for persons with disabilities or design for all users, except in duly justified cases (Real Decreto-ley 3/2020, Art. 45(2)(a)); the paragraph names no technical standard.
• Where a legal act of the European Union makes accessibility requirements mandatory, the technical specifications are defined by reference to them (Art. 45(2)(a)).
• In a procurement under Book One, the admissible means of communication, the design of the instrumental elements and the conduct of the procedure take universal accessibility and design for all into account, as defined in Real Decreto Legislativo 1/2013 (additional provision 4).

Ley 11/2022, art. 39 y disposiciones transitorias quinta y sexta, General de Telecomunicaciones · Read the law's page

• If you are an operator designated to provide the universal service, give consumers with disabilities access to the services included in the universal service at a level equivalent to that enjoyed by other consumers (Art. 39(1)).
• If you are the operator designated for the universal service, until regulation provides otherwise, apply the price plan for blind or severely visually impaired subscribers and the price plan for deaf or severely hearing-impaired users on the cases, requirements and conditions of paragraph 4 of the annex to the Agreement of 25 January 2007 (transitional provision 6).
• If the Government imposes them as universal service obligations, make available and affordable the related terminal equipment and the specific equipment and services that favor equivalent access, including text conversion services and total conversation services in text mode (Art. 39(2)).

Ley 11/2022, art. 74.3, General de Telecomunicaciones · Read the law's page

• If you provide a publicly available number-based interpersonal communications service that allows calls to a number in a national or international numbering plan, respect the right of end users with disabilities to access the emergency services through emergency communications on terms equivalent to those other end users enjoy (Arts. 64(2) and 74(3)).

Ley 11/2022, arts. 64.2, 65.1.f), 67, 68.1 y 69.2, General de Telecomunicaciones · Read the law's page

• If you supply public electronic communications networks or provide publicly available electronic communications services, respect the end-user rights of Chapter IV of Title III of Ley 11/2022 (Articles 64 to 78) (Art. 64(2)); the exception for microenterprises applies only to number-independent interpersonal communications services and only if you provide no other electronic communications service, and a microenterprise using it must tell end users before the contract is made (Art. 64(2)).
• Before a consumer is bound by a contract or any corresponding offer for a publicly available electronic communications service (other than transmission used for machine-to-machine services), give the pre-contract information, on request, in a format accessible to end users with disabilities, in accordance with the rules that harmonize the requirements for products and services (Art. 67(1)).
• Before the contract is concluded, give the specific information that Annex VIII of the European Electronic Communications Code requires; if you provide internet access services or publicly available interpersonal communications services, that information includes details on products and services designed for end users with disabilities and how updates on this information can be obtained (Art. 67(1); Directive (EU) 2018/1972, Annex VIII, Part B, point I(5)).
• In the concise contract summary, state to what extent the products and services are designed for end users with disabilities (Art. 67(2)(f)).
• Give the information required by Article 67 also to end users that are microenterprises, small enterprises or non-profit organizations, unless they have expressly agreed to waive all or part of it (Art. 67(5)).
• If you provide internet access services or publicly available interpersonal communications services subject to terms and conditions, publish the contract and service information that Annex IX of the European Electronic Communications Code requires in a clear, understandable, automated format that is easily accessible to end users with disabilities, and keep it up to date (Art. 68(1)).
• In that published information, include details of products and services, including any functions, practices, policies and procedures and alterations in the operation of the service, specifically designed for end users with disabilities (Art. 68(1); Directive (EU) 2018/1972, Annex IX, point 2.6).
• Respect end users' right to receive information on the measures adopted to guarantee equivalent access for end users with disabilities (Art. 65(1)(f)).
• If the Comisión Nacional de los Mercados y la Competencia requires it of internet access services or interpersonal communications services, publish up-to-date information on the measures taken to guarantee equivalent access for end users with disabilities (Art. 69(2)).

Ley 15/2022, de 12 de julio, integral para la igualdad de trato y la no discriminación, arts. 2, 3, 4, 6, 17 y 25 a 30 · Read the law's page

• The Act names no technical accessibility standard: make your website and your application tend to meet the accessibility requirements that secure equal, non-discriminatory access for users, in particular persons with disabilities and older persons (Ley 15/2022, Art. 17(3)).
• If you offer goods or services to the public in a commercial or professional activity, do not discriminate in access to them on grounds that include disability (Arts. 17(1) and 2(1)); the Act reaches the internet, social networks and mobile applications (Art. 3(1)(n)).
• Treat a denial of the reasonable adjustments a person with a disability needs as direct discrimination: make the necessary and suitable modifications and adaptations that a particular case requires, unless they impose a disproportionate or undue burden (Art. 6(1)(a)).
• Apply methods sufficient to detect discrimination, adopt preventive measures and put an end to discriminatory situations (Art. 25(1)); a provider that has not met these obligations also answers for the damage discrimination causes within its organization (Art. 27(2)).
• Repair the damage you cause by discrimination with compensation and, where possible, by restoring the victim to the situation before the incident; moral damage is presumed once discrimination is established (Art. 27(1)).
• Where a claimant shows well-founded indications of discrimination, be ready to supply an objective and reasonable justification, sufficiently proved, of your measures and their proportionality (Art. 30(1)).

Real Decreto 1544/2007, de 23 de noviembre, taxi y VTC: arts. 8.4 y 8 bis.6 · Read the law's page

• If you run a platform or act as an intermediary in the contracting of taxis, have an accessible means of communication through the web and a customer telephone number accessible through text (Real Decreto 1544/2007, Art. 8(4)); the paragraph names no technical standard.
• If you act as an intermediary in the contracting of hired vehicles with driver, have an accessible means of communication through the web and a customer telephone number accessible through text (Art. 8 bis(6)).

Ley 13/2022, de 7 de julio, General de Comunicación Audiovisual, accesibilidad: arts. 101 a 106 y disposición transitoria cuarta · Read the law's page

• If you provide an audiovisual communication service, improve its accessibility progressively and continuously, develop continuous-improvement accessibility plans and report them each year to the Comisión Nacional de los Mercados y la Competencia, and finance the adaptations your services need (Ley 13/2022, Art. 101(1)(a) to (c)).
• Meet the Spanish UNE quality standards for subtitling and audio description progressively, apply the quality criteria of the Centro de Normalización Lingüística de la Lengua de Signos Española to sign-language content, and keep electronic programme guides synchronized with what is broadcast and marked with the accessibility measures of each programme (Art. 101(1)(d), (e) and (h)).
• Make the web pages through which your services are reached, their content and your mobile applications gradually accessible (Art. 101(1)(g)).
• Broadcast emergency information, including announcements in natural disasters and public health crises, in a clear, understandable and accessible way (Art. 101(3)).
• If you provide a free-to-air linear television service, subtitle at least 80% of your programmes from the start of the service and in any case those broadcast in prime time, and broadcast at least five hours a week of sign-language programmes and five hours a week of audio-described programmes, mainly in prime time; a public service provider subtitles at least 90% and broadcasts at least fifteen hours a week of each (Art. 102(1) and (2)).
• If you provide a conditional access linear television service, subtitle at least 30% of your programmes and broadcast at least five hours a week of audio-described programmes, and add programmes in sign language gradually (Art. 103(1)).
• If you provide an on-demand television service, subtitle at least 30% of the programmes in your catalog and add programmes with audio description and sign language gradually (Art. 104(1)).
• Keep the accessibility measures that third-party programmes carry when the interoperable formats agreed in the self-regulation codes are used, and distribute aggregated services with their accessibility measures intact (Art. 105(1) and (2)).
• These obligations are not enforceable against a provider with a low turnover and a low audience; until regulations set the terms, annual revenues below EUR 2 million and an audience below 2% for linear television, or below 1% for on-demand television, count as low (Art. 101(4); fourth transitional provision).

Real Decreto 193/2023, de 21 de marzo, bienes y servicios privados concertados con las Administraciones, arts. 3, 5, 6, 11, 14 a 18, 21 y 28 · Read the law's page

• If you supply privately owned goods and services that the public administrations contract or supply, observe the basic accessibility and non-discrimination conditions for goods and services available to the public, make reasonable and proportionate adjustments, and give persons with disabilities access to your premises, procedures and services (Real Decreto 193/2023, Arts. 3, 5(2) and 6).
• Give users and customers with disabilities information on your goods and services in accessible formats suited to their needs, whatever the channel, and pay special attention to food information and information on dangerous products (Art. 14(1)).
• If you own a website or mobile application not funded from public money whose content concerns goods or services available to the public, build it to the accessibility criteria of Real Decreto 1112/2018 and, in particular, to the priority A and AA requirements of standard UNE 139803 (Art. 14(2)).
• If you are a company that provides services to the public in general of special economic importance (Art. 14(4), by Ley 56/2007, Art. 2(2): more than 100 workers or an annual volume of operations above EUR 6,010,121.04, in electronic communications, financial services, water, gas or electricity supply, travel agency services, passenger transport or retail), make your publicly open websites universally accessible, state the degree of accessibility of your goods, services, premises and procedures, and state whether you run any line of action or attention aimed at persons with disabilities (Art. 14(3)).
• Guarantee persons with disabilities accessible access to the information on the processing of their personal data and to the exercise of their data protection rights (Art. 14(5)).
• Give persons with disabilities, in accessible format, the information on their consumer rights, including the right to complain, and where applicable the commercial offer, the contract and the invoice, where you are obliged to give them; keep customer service and information services accessible; keep repair and maintenance services in accessible format for at least ten years from the end of manufacture of the good or for as long as the service lasts (Art. 16(1), (2) and (4)).
• If you make vending machines, build them to universal design or adapt machines already in use that are not at the end of their life (Art. 17(1)); if you run a shop of more than 150 square metres of usable exhibition and sales area that makes electronic or technological equipment available to customers, make it accessible where no real impossibility exists and the adaptation is a proportionate reasonable adjustment, including in itinerant sales where the nature of the activity allows it (Art. 17(4) and (5)).
• If you are a financial, banking or credit institution, insurer or insurance intermediary, make your cash machines and other service terminals meet the accessibility requirements of the law transposing Directive (EU) 2019/882, and make telephone and electronic customer service accessible under the applicable technical standard (Art. 18(2) and (3)).
• If you are a postal operator, guarantee accessibility and reasonable adjustments in collection, admission, distribution and delivery and in information, customer attention and complaints, in person or at a distance, including interactive self-service terminals and mobile applications (Art. 28).
• Make your specific customer services accessible, give customers with disabilities personal guidance and help where they ask and need it to use the service, and train the staff of those services in attending persons with disabilities and in using the support products available (Art. 11(2) and (3)).
• If you are an accredited consumer alternative dispute resolution entity, make your procedures, offices and information and attention services universally accessible (Art. 16(3)); if you run a private education center or non-formal education, make your training offer, materials and supports accessible to persons with disabilities (Art. 21(5)).
• Goods and services with a specific regulation that sufficiently guarantees non-discrimination and universal accessibility, as public, public-utility or general-interest services, are outside these conditions (Art. 4); the transport modes stay under Real Decreto 1544/2007 and the European passenger rights regulations (additional provision 5).

Ley 11/2023, de 8 de mayo, ampliaciones nacionales: arts. 2.2 g) a i), 3.2 y 15 y disposición adicional tercera · Read the law's page

• If you provide to consumers the website or a mobile application of an electricity, water or gas supply service, the website or a mobile application of a travel agency or tour operator, or a social network, meet the universal accessibility requirements of Sections III and IV of Annex I (Ley 11/2023, Arts. 2(2)(g) to (i) and 3(1)).
• Make your websites within Title I meet at least the intermediate level of the generally recognized web content accessibility criteria, taking standard UNE 139803 or its successor as the reference, without prejudice to the technical criteria of Real Decreto 1112/2018 (additional provision 3).
• Make the built environment that clients of the services use meet the accessibility requirements of Annex III, in accordance with the sectoral legislation in force (Art. 3(2)).
• Train your staff continuously on how to use accessible products and services, including supplying information, advice, advertising and attention to diversity (Art. 15).
• The service requirements and any obligation relating to compliance with them do not apply to a microenterprise, meaning an enterprise that employs fewer than 10 persons and whose annual turnover or annual balance sheet total does not exceed EUR 2 million (Arts. 3(3); Annex VII, point 16).

Ley 11/2023, de 8 de mayo, de trasposición de Directivas de la Unión Europea en materia de accesibilidad de determinados productos y servicios, título I (arts. 1 a 31) · Read the law's page

• If you provide to consumers a service listed in Article 2(2)(a) to (f) (electronic communications, access to audiovisual media services, elements of passenger transport services, consumer banking, e-books and their dedicated software, or e-commerce), meet the universal accessibility requirements of Sections III and IV of Annex I (Ley 11/2023, Arts. 2(2) and 3(1)); urban, suburban and regional transport services meet Section IV only.
• Provide the service with products that meet Section I of Annex I and, where relevant, Section II; give information on how the service works, and on its accessibility features and interoperability with assistive devices, through more than one sensory channel and in a form that is easy to understand and perceivable; make your websites, related online applications, mobile device services and mobile applications perceivable, operable, understandable and robust; and have any support services you run (help desks, call centers, technical support, relay and training services) give information on the service's accessibility and compatibility with assistive technologies in accessible modes of communication (Annex I, Section III(a) to (d)).
• For e-commerce services, give the accessibility information on the products and services for sale where the responsible economic operator provides it, make the identification, security and payment function perceivable, functional, understandable and robust where it is provided as part of the service, and offer identification methods, electronic signatures and payment services that are perceivable, functional, understandable and robust (Annex I, Section IV(g)).
• For consumer banking services, make identification methods, electronic signatures, security and payment services perceivable, functional, understandable and robust, and keep information at or below level B2 of the Common European Framework of Reference for Languages (Annex I, Section IV(e)).
• For electronic communications services, offer real-time text as well as voice and full conversation with video support, and make emergency communications that use voice and text, or video, synchronized and transmitted by you to the most appropriate public safety answering point (Annex I, Section IV(a)); for services giving access to audiovisual media services, offer accessible electronic program guides and transmit subtitles, audio description, spoken subtitles and sign language in full (Annex I, Section IV(b)).
• For e-books, keep text and audio synchronized, do not block assistive technology, give access to and navigation through the content with a dynamic layout, allow alternative renditions, make the e-book discoverable through accessibility metadata, and do not let digital rights management block accessibility features (Annex I, Section IV(f)); for air, bus, rail and waterborne passenger transport, give information on the accessibility of vehicles, infrastructure and assistance and on smart ticketing, real-time travel information and additional services (Annex I, Section IV(c)); for urban, suburban and regional transport, make the self-service terminals used to provide the service accessible (Annex I, Section IV(d)).
• Include in your general conditions, or an equivalent document, the information that evaluates how the service meets the accessibility requirements, make it available to the public in written and oral form and in a way accessible to persons with disabilities, and keep it up to date (Art. 13(2) and (4)).
• Keep procedures that keep the service conforming, provide information showing that the way you provide and monitor the service keeps it conforming, take corrective measures where it does not conform, tell the competent authorities of the Member States where you provide it, and give a competent authority on a reasoned request the information it needs and your cooperation (Art. 13(5) to (8)).
• Make the products you use in the service with which the consumer interacts meet the accessibility requirements, remain responsible when you subcontract part of the service, and train your staff on accessible products and services (Arts. 14 and 15).
• A passenger transport service that meets the accessible-information and accessibility-information requirements of the European passenger rights regulations and railway interoperability acts is treated as meeting the corresponding requirements of Title I, and any additional requirement of Title I applies in full (Art. 4).
• Assess, under the criteria in Annex V, whether compliance would substantially modify the basic nature of the service or impose a disproportionate burden; document the assessment keep it for five years after the last provision of the service and give the authority a copy on request; renew it for each category or type of service when the service changes, when an authority asks and at least every five years; and send information to the authorities of the Member State where you provide the service (Art. 16(2), (3), (5) and (7)). You cannot rely on the disproportionate burden exception for accessibility improvements you fund from sources other than your own resources (Art. 16(6)), and you must still make the service as accessible as possible (Art. 16(1)).
• The service requirements and any obligation relating to compliance with them do not apply to a microenterprise, meaning an enterprise that employs fewer than 10 persons and whose annual turnover or annual balance sheet total does not exceed EUR 2 million (Arts. 3(3); Annex VII, point 16).
• Until 28 June 2030, you may keep providing services with the products you lawfully used to provide similar services before that date, continue service contracts concluded before 28 June 2025 unchanged until they expire but for no longer than five years from that date, and keep using self-service terminals lawfully in use before 28 June 2025 until the end of their economic life, for no more than ten years after they were put into operation (transitional provision, paras. 1 and 2).

Ley 11/2023, de 8 de mayo, productos: arts. 2.1, 3.1 y 7 a 23 · Read the law's page

• If you manufacture a product listed in Article 2(1) (consumer general-purpose computer hardware and operating systems, payment terminals, cash machines, ticketing machines, check-in machines, interactive information terminals, queue-management terminals, consumer terminal equipment for electronic communications or audiovisual access, e-readers), design and make it meet Sections I and II of Annex I, or Section I only for a self-service terminal (Ley 11/2023, Arts. 2(1), 3(1) and 7(1)).
• Before placing the product on the market, draw up the technical documentation under Annex IV, apply the conformity assessment procedure, draw up the EU declaration of conformity and affix the CE marking, and keep the documentation and declaration for five years (Arts. 7(2) and (3), 18 and 20).
• Keep procedures that hold series production to conformity, mark the product with a type, batch or serial number, your name and a single contact address, and supply instructions and safety information in at least Castilian and the official language of the territory where it is marketed, in clear language (Art. 7(4) to (7)).
• If a product you placed on the market does not conform, take corrective measures at once or withdraw it, inform the competent supervisory authority and the authorities of the other Member States where you marketed it, keep a register of non-conforming products and complaints, and on a reasoned request give the authority the information and cooperation it asks for (Art. 7(8) and (9)).
• If you import a product, place only conforming products on the market, check that the manufacturer applied the conformity assessment, drew up the documentation and applied the CE marking, mark the product with your name and contact address, supply the instructions and safety information in at least Castilian and in easy-read form, keep a copy of the EU declaration of conformity for five years, and keep storage and transport conditions from compromising conformity (Art. 9).
• If you distribute a product, check before marketing it that it bears the CE marking and carries the documents and instructions, offered also in formats accessible to persons with disabilities where physically possible, do not market a product you think non-conforming, and inform the manufacturer or importer and the supervisory authorities (Art. 10).
• If you place a product on the market under your own name or trademark, or modify a product so that conformity may be affected, you carry the manufacturer's duties (Art. 11); on request, identify the operators that supplied you and that you supplied, for five years (Art. 12).
• If you rely on a significant change in the basic nature of the product or on a disproportionate burden, assess it under the criteria in Annex V, document the assessment, keep it for five years from the last marketing of the product, send information to the authorities of the Member State where the product is placed on the market, and list the excepted requirements in the EU declaration of conformity (Arts. 16(1) to (3) and (7) and 18(1)); you must still make the product as accessible as possible.
• A service provider may keep using self-service terminals that it lawfully used before 28 June 2025 until the end of their economic life, for no more than ten years after they were put into operation (transitional provision, para. 2).
• A microenterprise dealing with products, meaning an enterprise that employs fewer than 10 persons and whose annual turnover or annual balance sheet total does not exceed EUR 2 million, need not document its assessment but gives the authority the relevant information on request (Art. 16(4); Annex VII, point 16).

Real Decreto 193/2023, de 21 de marzo, resto de bienes y servicios privados, arts. 3, 5, 6, 11, 14 a 18, 21 y 28 · Read the law's page

• If you supply privately owned goods and services other than those the public administrations contract or supply, observe the basic accessibility and non-discrimination conditions for goods and services available to the public, make reasonable and proportionate adjustments, and give persons with disabilities access to your premises, procedures and services (Real Decreto 193/2023, Arts. 3, 5(2) and 6).
• Give users and customers with disabilities information on your goods and services in accessible formats suited to their needs, whatever the channel, and pay special attention to food information and information on dangerous products (Art. 14(1)).
• If you own a website or mobile application not funded from public money whose content concerns goods or services available to the public, build it to the accessibility criteria of Real Decreto 1112/2018 and, in particular, to the priority A and AA requirements of standard UNE 139803 (Art. 14(2)).
• If you are a company that provides services to the public in general of special economic importance (Art. 14(4), by Ley 56/2007, Art. 2(2): more than 100 workers or an annual volume of operations above EUR 6,010,121.04, in electronic communications, financial services, water, gas or electricity supply, travel agency services, passenger transport or retail), make your publicly open websites universally accessible, state the degree of accessibility of your goods, services, premises and procedures, and state whether you run any line of action or attention aimed at persons with disabilities (Art. 14(3)).
• Guarantee persons with disabilities accessible access to the information on the processing of their personal data and to the exercise of their data protection rights (Art. 14(5)).
• Give persons with disabilities, in accessible format, the information on their consumer rights, including the right to complain, and where applicable the commercial offer, the contract and the invoice, where you are obliged to give them; keep customer service and information services accessible; keep repair and maintenance services in accessible format for at least ten years from the end of manufacture of the good or for as long as the service lasts (Art. 16(1), (2) and (4)).
• If you make vending machines, build them to universal design or adapt machines already in use that are not at the end of their life (Art. 17(1)); if you run a shop of more than 150 square metres of usable exhibition and sales area that makes electronic or technological equipment available to customers, make it accessible where no real impossibility exists and the adaptation is a proportionate reasonable adjustment, including in itinerant sales where the nature of the activity allows it (Art. 17(4) and (5)).
• If you are a financial, banking or credit institution, insurer or insurance intermediary, make your cash machines and other service terminals meet the accessibility requirements of the law transposing Directive (EU) 2019/882, and make telephone and electronic customer service accessible under the applicable technical standard (Art. 18(2) and (3)).
• If you are a postal operator, guarantee accessibility and reasonable adjustments in collection, admission, distribution and delivery and in information, customer attention and complaints, in person or at a distance, including interactive self-service terminals and mobile applications (Art. 28).
• Make your specific customer services accessible, give customers with disabilities personal guidance and help where they ask and need it to use the service, and train the staff of those services in attending persons with disabilities and in using the support products available (Art. 11(2) and (3)).
• If you are an accredited consumer alternative dispute resolution entity, make your procedures, offices and information and attention services universally accessible (Art. 16(3)); if you run a private education center or non-formal education, make your training offer, materials and supports accessible to persons with disabilities (Art. 21(5)).
• Goods and services with a specific regulation that sufficiently guarantees non-discrimination and universal accessibility, as public, public-utility or general-interest services, are outside these conditions (Art. 4); the transport modes stay under Real Decreto 1544/2007 and the European passenger rights regulations (additional provision 5).