SpainReal Decreto 1544/2007, Articles 8(4) and 8 bis(6), accessible web and text-telephone channels of taxi platforms and intermediaries and of intermediaries for hired vehicles with driver
Real Decreto 1544/2007, de 23 de noviembre, taxi y VTC: arts. 8.4 y 8 bis.6
In force since .
An accessibility requirements rule binding public and private bodies.
What it requires
- If you run a platform or act as an intermediary in the contracting of taxis, have an accessible means of communication through the web and a customer telephone number accessible through text (Real Decreto 1544/2007, Art. 8(4)); the paragraph names no technical standard.
- If you act as an intermediary in the contracting of hired vehicles with driver, have an accessible means of communication through the web and a customer telephone number accessible through text (Art. 8 bis(6)).
These lines are LexLint's reading of the law's text.
If you get it wrong
Penalty structure
Fines run from a minimum of EUR 301 to a maximum of EUR 1,000,000 (Real Decreto Legislativo 1/2013, Article 83(1)). A minor infringement is fined up to EUR 30,000 and a serious infringement up to EUR 90,000 (Article 83(2) and (3)). For conduct within the competence of the central State administration, Article 96 sets minor infringements at EUR 301 to 6,000 (minimum degree), 6,001 to 18,000 (medium) and 18,001 to 30,000 (maximum), serious infringements at EUR 30,001 to 60,000, 60,001 to 78,000 and 78,001 to 90,000, and very serious infringements at EUR 90,001 to 300,000, 300,001 to 600,000 and 600,001 to 1,000,000. Beside the fine, a serious or very serious infringement brings a proposed ban of up to one or two years on applying for official aid in the sector, and a very serious one the proposed withdrawal or suspension of aid already granted (Article 85(1) and (2)); the authority may publish a final sanction for a serious or very serious infringement with the infringer's name (Article 92); and a final sanction for a serious infringement in equal opportunities and non-discrimination of persons with disabilities bars the person from contracting with public sector entities, with the scope and duration the resolution or a separate procedure sets (Ley 9/2017, Articles 71(1)(b) and 72(2)). Article 84(1) grades the sanction by criteria including the infringer's turnover or income, intent, negligence and recidivism, and for a very serious infringement that seriously endangers the health or liberty of persons with disabilities the competent body may order, as a precautionary measure, the temporary closure of the establishment or the suspension of the service (Article 102).
- Rule
- Fixed only
- As of
- Minimum
- 301
- Currency
- EUR
- Fixed cap
- 1,000,000
Who enforces it
Enforcement body
The autonomous community authorities under their own infringement regimes, and the central State administration where the conduct extends beyond one autonomous community, under the accessibility infringement legislation the fourth additional provision refers to (Real Decreto Legislativo 1/2013, Articles 78 and 94)
What it reaches
Instrument type
a regulation made under an act
Applicability criteria
- As of
- Combinator
- Any of
- Criteria
- a platform or intermediary in the contracting of taxis
- an intermediary in the contracting of hired vehicles with driver
What this law does
Real Decreto 1544/2007 sets the basic accessibility and non-discrimination conditions for access by persons with disabilities to the modes of transport. Article 8(4) requires platforms and intermediaries in the contracting of taxis to have an accessible means of communication through the web and a customer telephone number accessible through text.
Article 8 bis(6) requires intermediaries in the contracting of hired vehicles with driver to have the same accessible web channel and text-accessible telephone number. The second final provision of Real Decreto 193/2023 added both paragraphs, and Real Decreto 193/2023 entered into force the day after its publication. Neither paragraph names a technical standard.
The fourth additional provision makes a breach of the decree sanctionable under the legislation on infringements and sanctions in universal accessibility and non-discrimination. The sixth final provision of Real Decreto 193/2023 sets a later calendar for the basic conditions that decree establishes, and its text does not say whether that calendar reaches the paragraphs it added to Real Decreto 1544/2007.
When LexLint raises it
When your app profile says your app ships a consumer interface.
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