Ships a consumer interface, in Switzerland

Art. 3 lit. b und e, 7 Abs. 2, 8 Abs. 1, 11, 12 Abs. 3 und 22 Abs. 2 des Behindertengleichstellungsgesetzes (BehiG, SR 151.3) · Read the law's page

• Do not leave a service within Article 3 lit. e usable by persons with disabilities only under aggravating conditions or not at all, if you are a concessioned enterprise (BehiG Arts. 2(4), 3 lit. e and 8(1)).
• Offer your publicly accessible communication systems and ticketing in a form suited to persons with disabilities, if you are a public transport undertaking within Article 3 lit. b (ski lifts and aerial cableways with fewer than nine places per transport unit are excluded); the Act's ten-year adaptation period for this, which ran from its entry into force on 1 January 2004, has ended (BehiG Arts. 3 lit. b and 22(2)).
• Where a court or authority declines to order removal of a disadvantage because the benefit is out of proportion to the economic effort or the other interests in Article 11(1), offer the appropriate substitute solution it requires (BehiG Art. 12(3)).

Art. 6, 8 Abs. 3 und 11 Abs. 2 des Behindertengleichstellungsgesetzes (BehiG, SR 151.3) · Read the law's page

• The Act names no technical standard for a website or app, and the Ordinance defines discrimination as a particularly blatant form of different treatment: the duty is the ban in Article 6 on discriminating against a person on the ground of disability when offering a service to the public.
• If you offer services to the public, do not discriminate against persons with disabilities on the ground of their disability (BehiG Art. 6); for Articles 6 and 8(3) the Ordinance defines discriminating as treating persons with disabilities in a particularly blatant way differently and to their disadvantage, with the aim or effect of degrading or excluding them (BehiV Art. 2 let. d).

Verordnung über die Beseitigung von Benachteiligungen von Menschen mit Behinderungen (BehiV, SR 151.31), Art. 9 und 10 · Read the law's page

• If you operate under a federal concession, take the necessary structural and technical measures to make your services accessible to persons with disabilities (BehiV Art. 9(1)).
• Equip your machines so that persons with disabilities can use them, and make sure that persons who cannot operate technical aids independently because of their disability receive the necessary help (BehiV Art. 9(2) and (3)).
• Make your information, communication and transaction services over the internet accessible to persons with speech, hearing and visual impairments and to persons with motor impairments, setting up your internet offering according to the W3C guidelines on access to web pages and, subsidiarily, the national IT standards (BehiV Art. 10(1), read with Art. 10(2)(b) for federal concession holders).

Verordnung über die behindertengerechte Gestaltung des öffentlichen Verkehrs (VböV, SR 151.34), Art. 2, 3, 3a, 4, 7 und 8 · Read the law's page

• Make the facilities and vehicles that serve passengers and are directly and functionally connected with public transport safely findable, accessible and usable for persons with disabilities, if you are a concessioned public transport undertaking; the facilities, vehicles and services of public transport include information, communication, ticket-purchase and reservation systems and emergency call systems (VböV Arts. 2(2), 2(3)(e) and 4(1)).
• Design the facilities that passengers operate, door-opening and door-closing systems and stop-request systems so that they suit persons with disabilities; the operating elements should be standardised (VböV Art. 7(1)).
• Let persons with disabilities who can use public space autonomously claim your services autonomously, and where technical measures cannot ensure that, provide the necessary assistance through staff (VböV Art. 3(1) and (2)).
• Dispense where possible with an advance-registration requirement that applies only to persons with disabilities (VböV Art. 3(3)).
• Provide the information on the accessibility of your stops on the information platform the Federal Office of Transport commissions, and keep it under continuous review; for undertakings other than the infrastructure managers of interoperable lines the date was 31 December 2023 (VböV Art. 3a(3) and (4)).
• Where possible, show wheelchair-accessible services and stops appropriately in your network and timetable plans (VböV Art. 4(3)).

Verordnung des UVEK über die technischen Anforderungen an die behindertengerechte Gestaltung des öffentlichen Verkehrs (VAböV, SR 151.342), Art. 1 Abs. 1 und 3, Art. 5 Abs. 1-3, 6 und 8 sowie Art. 8 · Read the law's page

• If you are a concessioned public transport undertaking, make audible customer information easily understandable for hearing-impaired persons, and repeat it where necessary or make it repeatable on request (VAböV Art. 5(1)).
• Make your customer information and communication systems and your emergency call systems findable, recognisable and usable for hearing-impaired and visually impaired persons, meeting the standard SN EN 16584-2:2017 (VAböV Art. 5(2)).
• Make substitute solutions for customer information and communication and for emergency call systems usable in particular through commercially available small devices such as mobile phones (VAböV Art. 5(3)).
• Mount the monitors at the locations of a stop that matter for orientation, as a rule, with the top line of content at most 160 cm high (where several there show the same information, at least one of them), and make the information on general displays retrievable acoustically (VAböV Art. 5(6) and (8)).
• Make ticket machines and validators operable by persons with disabilities in principle, and offer appropriate substitute solutions to a group of persons whose kind of disability the machine does not serve (VAböV Art. 8(1)).
• Place the operating elements of ticket machines at most 130 cm high (the coin slot may be higher where a cashless payment device sits below that height) and the validator slot at most 110 cm high, and install at least one ticket machine or validator in the wheelchair area of a vehicle that has them (VAböV Art. 8(2) and (3)).
• Apply these requirements only to the extent that doing so does not conflict with the proportionality provisions of the Disability Equality Act (VAböV Art. 1(3)).