Duty LXD-7922
Is a securities firm, in Turkey
Regulation on the Accessibility of Banking Services, accessibility of bank services, ATMs, branches, internet and mobile banking and call centers for customers with disabilitiessince 6 lines
Bankacılık Hizmetlerinin Erişilebilirliğine Dair Yönetmelik (Bankacılık Düzenleme ve Denetleme Kurumu), m. 4, 7, 11, 12 ve 13 · Read the law's page
- If you are a bank, offer your services in a form suitable for customers with disabilities and bring the places where you serve customers, and your services, into line with the accessibility standards of the Turkish Standards Institute (Regulation on the Accessibility of Banking Services, Art. 4(2); Law No. 5378, Art. 3(g)).
- Make internet banking and mobile banking applications compatible with the accessibility standards, and make one-time passwords sent by text message compatible with screen-reader software (Art. 11).
- Make the contracts for your banking services accessible on your internet pages in audio information and sign-language-interpreted video formats (Art. 4(7)).
- Do not charge a customer with a disability an extra fee for the facilitating or informing services you offer under the Regulation (Art. 4(11)).
- If you offer a call center service, offer deaf and hard-of-hearing customers a secure online written channel or a video remote interpreter service (Art. 12(2)).
- Make all the ATMs you operate suitable for blind customers under Article 7 (Art. 7(9)).
Cybersecurity Law, Reporting and Cooperation Dutiessince 4 lines
Law No. 7545 (), Art. 7 · Read the law's page
- This binds any entity that uses information systems to provide services, collect data, or process data within the Cybersecurity Law's own broad scope, with no revenue or user threshold gating this particular duty; a separate, narrower certification and export-approval duty binds only cybersecurity product and service vendors and is not raised here.
- Report a detected vulnerability or cyber incident in the area of service provided to the Cybersecurity Directorate without delay; the Law's own text sets no numeric reporting clock.
- Provide the Cybersecurity Directorate promptly with any data, information, document, hardware, software, or other contribution it requests in connection with its duties.
- Where cybersecurity products, systems, or services are procured for use in a public institution or in critical infrastructure, source them only from a provider the Directorate has certified or authorized.