TurkeyRegulation on the Accessibility of Banking Services, accessibility of bank services, ATMs, branches, internet and mobile banking and call centers for customers with disabilities
In force since .
An accessibility requirements rule binding private bodies.
- Instrument type
- a regulation made under an act
As of .
What it requires
- If you are a bank, offer your services in a form suitable for customers with disabilities and bring the places where you serve customers, and your services, into line with the accessibility standards of the Turkish Standards Institute (Regulation on the Accessibility of Banking Services, Art. 4(2); Law No. 5378, Art. 3(g)).
- Make internet banking and mobile banking applications compatible with the accessibility standards, and make one-time passwords sent by text message compatible with screen-reader software (Art. 11).
- Make the contracts for your banking services accessible on your internet pages in audio information and sign-language-interpreted video formats (Art. 4(7)).
- Do not charge a customer with a disability an extra fee for the facilitating or informing services you offer under the Regulation (Art. 4(11)).
- If you offer a call center service, offer deaf and hard-of-hearing customers a secure online written channel or a video remote interpreter service (Art. 12(2)).
- Make all the ATMs you operate suitable for blind customers under Article 7 (Art. 7(9)).
These lines are LexLint's reading of the law's text, as of .
Who enforces it
Enforcement body
Bankacılık Düzenleme ve Denetleme Kurumu (Banking Regulation and Supervision Agency), whose President executes the Regulation under Article 14
What this law does
Article 1 sets the procedures and principles for making banking services suitable for access and use by customers with disabilities. Article 2 bases the Regulation on Articles 80 and 93(2) and (4) of Banking Law No. 5411 and on Article 7 of Law No. 5378. Article 4(2) requires a bank to offer its services in a form suitable for customers with disabilities and to bring the places where it offers service, and its services, into line with the accessibility standards.
Article 4(7) requires the contracts for banking services to be accessible on the bank's internet pages in audio information and sign-language-interpreted video formats. Article 4(11) bars a bank from charging a customer with a disability an extra fee for the facilitating or informing services it offers under the Regulation. Article 7(9) requires a bank to make all the ATMs it operates suitable for blind customers under the provisions of Article 7.
Article 11(1) requires internet banking and mobile banking applications to be compatible with the accessibility standards. Article 12(2) requires a bank that offers a call center service to offer deaf and hard-of-hearing customers a secure online written channel or a video remote interpreter service.
Temporary Article 1 required a bank to bring its existing services, activities and systems into line with the Regulation by , and requires services offered after the Regulation entered into force to comply. Article 13 enters the Regulation into force on .
When LexLint raises it
When your app profile says your app ships a consumer interface, ships a mobile app or provides financial services.