Is a lender, in Latvia

Ministru kabineta 2024. gada 27. februāra noteikumi Nr. 128 "Preču un pakalpojumu piekļūstamības prasības" · Read the law's page

• If you place goods covered by the Law on the market, design and make them so that persons with disabilities can use them as far as possible, with information available through more than one sensory channel and a user interface that can be perceived, used, understood and operated (Reg. 128, points 2 to 4).
• If you make self-service terminals, provide text-to-speech technology and allow personal headsets, and if you make e-readers, provide text-to-speech technology (points 4.15.1 and 4.15.2).
• If you make consumer terminal equipment for electronic communications services, support real-time text, total conversation and wireless connection to hearing technologies without interference with assistive devices (point 4.15.3).
• If you make consumer terminal equipment for access to audiovisual media services, give access to the accessibility components the media service provider offers (point 4.15.4).
• Provide accessible packaging (except for self-service terminals) and accessible installation, maintenance, storage and disposal instructions, and draw up the declaration of conformity on the model in the annex (points 6 to 8).
• If you provide a service, give information about it through more than one sensory channel, make its website and related online applications and mobile services, mobile apps included, perceivable, usable, understandable and clear, and make support services accessible (points 9 to 13).
• If you provide an electronic communications service, offer real-time text alongside voice and total conversation where video is offered, and synchronise emergency communications in voice and text (or voice, text and video as total conversation) and transmit them to the most appropriate emergency call centre (point 15).
• If you provide access to audiovisual media services, offer electronic programme guides that are perceivable, usable, understandable and clear and give accessibility information, and transmit the accessibility components (subtitles for deaf and hard-of-hearing persons, audio description, spoken subtitles and sign-language interpretation) in a quality fit for accurate display, synchronised with sound and video and with user control over their display (point 16).
• If you provide an air, bus, rail or waterborne passenger transport service other than an urban or regional one, give information on the accessibility of vehicles, infrastructure and the built environment and on assistance, and information on e-ticketing and real-time travel information; for urban and regional transport, make the self-service terminals meet the goods requirements (points 17 and 18).
• If you provide a consumer financial service, offer identification methods, electronic signatures, security and payment services that are perceivable, usable, understandable and clear, and write its information so a person without legal or financial expertise can understand it (point 19).
• If you provide e-books, synchronise text and audio, keep the files compatible with assistive technology, allow navigation and alternative renderings, give accessibility metadata, and make sure digital rights management does not block accessibility features (point 20).
• If you provide an e-commerce service, give the accessibility information on the goods and services sold that the responsible economic operator supplies, and make identification, security and payment functions perceivable, usable, understandable and clear (point 21).
• Where the specific technical requirements do not cover a function, make it accessible according to the functional performance criteria (points 26 and 27).

Preču un pakalpojumu piekļūstamības likums, 13. un 14. pants · Read the law's page

• You are bound by an accessibility requirement only to the extent that meeting it does not require a significant change that alters the basic nature of the product or service and does not impose a disproportionate burden under the criteria in Article 14 (Law, Art. 13(1); Directive (EU) 2019/882, Art. 14(1)).
• Assess whether compliance would cause such a change or burden, document the assessment in writing, and keep it for five years after the product was last offered or the service last provided (Art. 13(2) and (3)).
• If you offer goods, employ fewer than 10 persons and your annual turnover or annual balance sheet total does not exceed EUR 2,000,000, you need not document the assessment in writing, but you must give the Consumer Rights Protection Centre, on request, the facts relevant to the defence (Art. 13(4)).
• If you provide a service, renew the disproportionate burden assessment for each category or type of service at least every five years, or earlier if the service changes or the competent authority requires it, and give the authority a copy on request (Art. 13(3)).
• If you receive funding from other public or private sources for improving accessibility, you cannot rely on the disproportionate burden defence (Art. 13(5)).
• If you apply the defence, other than as a goods operator exempt from documentation, inform in writing the market surveillance authority or competent authority of the Member State where you place the goods or provide the service (Art. 13(6)).

Preču un pakalpojumu piekļūstamības likums, 18. līdz 23. pants · Read the law's page

• If your goods are found not to meet the accessibility requirements, remedy the non-conformity within the time the Consumer Rights Protection Centre sets, or face a restriction or ban on offering them and an order to withdraw them (Law, Arts. 18(5) and 20).
• Remedy a formal non-conformity the Consumer Rights Protection Centre orders, such as a missing or wrongly affixed CE marking, a missing or incorrect declaration of conformity or incomplete technical documentation, and cooperate in its evaluation of your goods (Arts. 19 and 20(1)).
• If you provide a service and your service is found not to meet the requirements, remedy the non-conformity within the time the competent authority sets, or comply with its decision ordering the necessary actions (Art. 23(2) and (3)).
• Give consumers and passengers a way to complain to you about the accessibility of the service, and expect an unresolved complaint to go to the competent authority for your sector (Art. 21).
• Expect an association with a legitimate interest to act before you and the authority in support of a complainant who approves (Art. 21(3)).
• If you provide consumer financial services, expect the Bank of Latvia, in place of the Consumer Rights Protection Centre, to supervise them from 1 January 2027 (Art. 22 as amended).
• If the competent authority adopts a decision ordering you to remedy a non-conformity, expect it to be enforced by a coercive fine of EUR 100 to 10,000 for a legal person (EUR 50 to 5,000 for a natural person), which can be imposed again every seven days until you comply (Administrative Procedure Law, Arts. 368 and 370).

Preču un pakalpojumu piekļūstamības likums, 3., 12. pants un pārejas noteikumi · Read the law's page

• If you provide an e-commerce service, consumer financial services (consumer credit, investment and ancillary services, payment services, payment-account services or electronic money), an electronic communications service, access to audiovisual media services, an e-book service, or the website, app, e-ticketing, travel information or interactive self-service terminals of an air, bus, rail or waterborne passenger transport service (for urban and regional transport, only the interactive self-service terminals), provide it in accordance with the accessibility requirements of Cabinet Regulation 128 (Law, Arts. 3(2) and 12(1); Directive (EU) 2019/882, Art. 13(1)).
• If you employ fewer than 10 persons and your annual turnover or annual balance sheet total does not exceed EUR 2,000,000, you are exempt from the service accessibility requirements; if you employ 10 or more persons, or your turnover and balance sheet total both exceed EUR 2,000,000, they apply to you (Art. 3(6); Directive (EU) 2019/882, Art. 4(5)).
• Service contracts concluded up to 27 June 2025 are outside the requirements until 27 June 2030; a contract that continues after that day must be brought into conformity. Self-service terminals in use before 27 June 2025 may stay in use to the end of their economically useful life, but for no more than 20 years (transitional points 2 to 4).
• A passenger transport service that meets the accessible-information requirements of the EU passenger rights regulations listed in Article 5 is treated as meeting the Law on those points (Art. 5).
• Put into your terms of use or an equivalent document a general description of the service in accessible formats, the explanations needed to understand how it works, and a confirmation that the way it is provided and monitored keeps it in conformity (Art. 12(2)).
• Make that information available to the public in accessible formats and keep it until you stop providing the service (Art. 12(4)).
• Keep the service in conformity throughout, taking account of changes in the process, the requirements, and the standards or technical specifications relied on (Art. 12(5)).
• If the service does not meet the requirements, take corrective measures and inform the competent authorities of the Member States where it is provided, with the details (Art. 12(6)).
• On a reasoned request, give the competent authority the information it needs to see that the service conforms, and cooperate with it (Art. 12(7)).
• Answer a written accessibility complaint from a consumer or passenger in writing within one month, extendable to two months for objective reasons with notice stating why; for an electronic communications service, answer within 15 days, or 30 days where an additional check is needed (Art. 21(1); Law on Regulators of Public Utilities, Art. 25(4)).
• Content of online maps where navigation information is given in an accessible digital format, and third-party content you did not fund, develop or control, is outside the Law, as are recordings and office file formats published up to 27 June 2025 and website or app content not updated or edited up to that day (Art. 3(4) and transitional point 1).

4. līdz 6. un 8. līdz 11. pants (DORA daļa), Finanšu tirgus digitālās darbības noturības un mākslīgā intelekta izmantošanas likums (2025. gada 11. septembris) · Read the law's page

• If you are a financial market participant listed in Article 4 of the Law (for example a credit institution, payment institution, electronic money institution, investment firm, insurance or reinsurance undertaking, trading venue or crypto-asset service provider), meet the digital operational resilience requirements of Regulation (EU) 2022/2554 (DORA); if you are one of the Article 5 entities, meet DORA's simplified framework.when it serves a financial business
• Inform Latvijas Banka of all material changes, including any circumstance that may adversely affect your further operation, and of changes in the information you gave it (Article 9).when it serves a financial business

Finanšu tirgus digitālās darbības noturības un mākslīgā intelekta izmantošanas likums, 7. pants, 8. panta piektā līdz septītā daļa, 10. panta trešā un ceturtā daļa, 11. panta otrā daļa · Read the law's page

• If you are a financial market participant named in Articles 4 and 5, or the savings and loan association named in Article 6(1), point 5, meet the requirements of Regulation (EU) 2024/1689 on the use of AI, which the Bank of Latvia supervises (Articles 7 and 8(5)).when it serves a financial business
• Do not use an AI practice that Article 5 of the Regulation prohibits (Article 11(2), point 1).when it serves a financial business
• Meet the obligations that Articles 16, 22, 23, 24 and 26 of the Regulation place on providers, authorised representatives, importers, distributors and deployers of high-risk AI systems (Article 11(2), points 2 to 6).when it serves a financial business
• Meet the transparency duties of providers and deployers in Article 50 of the Regulation (Article 11(2), point 10).when it serves a financial business
• Give the Bank of Latvia and notified bodies correct, complete and truthful information when they ask for it (Article 11(2), point 11).when it serves a financial business
• Stop the activity immediately when the Bank of Latvia requires it after finding a breach (Article 10(4), point 1).for a financial business