Provides telecom services, in Denmark

Bekendtgørelse om forsyningspligtydelser (BEK nr. 1194 af 23. august 2022), §§ 1-3, 14, stk. 2, 16, 17 og 24 · Read the law's page

• If you are designated as the universal service provider for the text telephone service, provide a web-based text telephone service to entitled recipients of disability services, that is deaf, deafened and deafblind persons and groups of speech- and hearing-impaired persons who can be compensated substantially for their disability through the service (§§ 2, item 2, and 3(1)).
• Supply the service to anyone who asks for it, unless that person has repeatedly and grossly misused it and there is a significant risk of further misuse; a refusal can be appealed to Digitaliseringsstyrelsen (Telecommunications Act § 16).
• Keep the relay centre attached to the text telephone service open around the clock (§ 3(2)).
• Provide the web-based text telephone service free of charge to the end-user, whichever provider of electronic communications networks or services the end-user subscribes to (§ 17).
• Charge for calls through the relay centre no more than your usual call rates for a usage-billed fixed-line (PSTN) or comparable subscription when an entitled user calls a fixed, mobile, international or special-service number, and no more than your usual price for calls to fixed numbers when a caller on your fixed-line or comparable subscription calls an entitled user (§ 16).
• Meet the conditions the authority sets for the service, which can require more functions and facilities than § 3 lists (§ 14(2)), and the quality requirements and the quality measurement, publication and reporting duties it sets (§ 15(1) and (4)).

Bekendtgørelse om oplysningskrav m.v. ved udbud af elektroniske kommunikationsnet og -tjenester (BEK nr. 523 af 28. april 2022), § 2, stk. 2, og bilag 1, pkt. 2.6 · Read the law's page

• If you provide electronic communications services or number-independent interpersonal communications services in Denmark, other than machine-to-machine services, publish the terms and prices of the services you offer in accordance with Annex 1 to the Order (§§ 1 and 2(1)).
• Publish that information in a clear, understandable and machine-readable way and in a format accessible to end-users with disabilities, and update it regularly (§ 2(2)).
• Include in what you publish details of the products and services, with any functions, practices, policies and procedures and changes in how the service operates, specifically designed for end-users with disabilities, in line with EU law harmonising accessibility requirements for products and services (Annex 1, item 2.6).
• A microenterprise that provides number-independent interpersonal communications services is outside the rules made under section 4 a of the Act, unless it also provides electronic communications services (Act § 4 a(2)).

Bekendtgørelse om adgang til beredskabstjenester via alarmkommunikation (BEK nr. 567 af 24. maj 2023), § 3, stk. 2, og § 10 · Read the law's page

• If you are the universal service provider of the text telephone service, make sure entitled users of the service can place free calls to the public alarm service (112) through the text telephone service’s emergency call service (§ 3(2)).

Bekendtgørelse om slutbrugerrettigheder på teleområdet (BEK nr. 566 af 24. maj 2023), §§ 3 og 4, stk. 1-4, og bilag 1, pkt. 17, og bilag 2, pkt. 15 · Read the law's page

• If you provide voice communication services in Denmark, make sure your end-users can call the universal service provider’s text telephone service and at least one call-based, nationwide directory enquiry service that holds all numbers in the Danish numbering plan assigned to end-users (§ 3).
• Before you conclude a contract with a consumer for a public electronic communications service or a number-independent interpersonal communications service, give the consumer the information in Annex 1 or 2 and in Articles 5 and 6 of Directive 2011/83/EU in a clear and understandable way (§ 4(1)).
• Clearly and prominently, and immediately before the consumer places the order, give the consumer a concise and easily readable contract summary in line with Implementing Regulation (EU) 2019/2243, which states the extent to which the products and services are designed for end-users with disabilities; where that is not possible before the contract for objective technical reasons, give it as soon as possible afterwards, and the contract takes effect when the consumer confirms consent (§ 4(2); Directive (EU) 2018/1972, Art. 102(3)(e)).
• Provide the information in § 4(1) in a format accessible to end-users with disabilities when asked (§ 4(3)).
• Also give the information in § 4(1) and (2) to end-users that are microenterprises, small enterprises or non-profit organisations, unless they have expressly agreed to waive all or part of those provisions (§ 4(4)).
• Include in the contract content details of the products and services designed for end-users with disabilities (Annex 1, item 17), and give the same details when you offer prepaid electronic communications services (Annex 2, item 15).
• A microenterprise, that is an enterprise that employs fewer than 10 persons and has an annual turnover or a total annual balance sheet not exceeding EUR 2 million, that provides number-independent interpersonal communications services is outside the Order unless it also provides electronic communications services (§§ 1(4) and 2, item 12).

Tilgængelighedsloven, tjenester (lov nr. 801 af 7. juni 2022), §§ 1, stk. 2, 2, 4, 6-9, 11-12, 34-37, 45-57 og 59 · Read the law's page

• If you provide a covered service to consumers in Denmark, make the service meet the accessibility requirements in parts 3 and 4 of Annex 1 to the Act (§§ 4 and 6(1)); urban, suburban and regional transport services need meet only part 4 (§ 6(2)).
• If you provide electronic communications services, provide real-time text in addition to voice, total conversation where you provide video in addition to voice, and emergency communications that are synchronised and sent to the most appropriate alarm centre (Annex 1, part 4, point a).
• Design and supply the service in line with the Act (§ 34); before supplying it, prepare the information required by Annex 4 and explain how the service meets the accessibility requirements, publish it in writing and orally, including in a way accessible to persons with disabilities, and keep it as long as the service is offered (§ 35).
• Keep procedures that ensure the supply of the service stays in conformity with the Act, taking account of changes to the characteristics of the service, to the applicable requirements and to the harmonised standards or technical specifications (§ 36).
• If the service does not conform, take the measures needed to bring it into conformity, immediately inform the relevant control authority in every Member State where the service is supplied of the non-conformity and the measures taken, and cooperate with the authority on request (§ 37).
• To rely on § 8(1), assess against the criteria in Annex 5 whether compliance would fundamentally alter the service or impose a disproportionate burden, document the assessment, keep it for at least 5 years after the service was last supplied and give the authority a copy on request (§ 9); renew the assessment for each category or type of service when the service is changed or the authority asks, and at least every 5 years (§ 11); send the information that you rely on § 8 to the relevant control authority (§ 12(1)); you cannot rely on the disproportionate burden if you do not use only your own funds to improve accessibility (§ 8(2)).
• Microenterprises that provide services are exempt from parts 3 and 4 of Annex 1 and from every obligation connected with them (§ 6(3)); a microenterprise is an enterprise that employs fewer than ten persons and has an annual turnover or a total annual balance sheet not exceeding EUR 2 million (§ 3, item 19).
• The Act does not apply to pre-recorded time-based media or document formats published before 28 June 2025, to online maps and mapping services where essential navigation information is given in an accessible digital manner, to third-party content you neither finance, develop nor control, or to archive content not updated or edited after 28 June 2025 (§ 2).
• A service that meets the accessible-information requirements of Regulations (EC) No 261/2004, (EC) No 1107/2006, (EU) No 1177/2010 and (EU) No 181/2011, Regulation (EC) No 1371/2007 and the acts adopted under Directives 2008/57/EC and (EU) 2016/797 is deemed to meet the corresponding requirements of the Act, and the Act’s additional requirements apply in full (§ 7).
• Give the control authority all information it considers necessary to establish whether the service conforms and, if you rely on § 8(1), what is needed to check the assessment (§ 46); give it access to your business premises and means of transport on proper identification and without a court order, and allow it to examine the service on site, photograph, film and take samples (§ 47).
• Allow the control authority to take any covered service, also under a hidden identity, and refund its purchase cost if it demands it; refund the cost of external technical examinations where it takes a decision against you following the examination (§ 48).
• Communicate in writing with the control authorities digitally, unless the relevant authority exempts you in special circumstances (§ 54(1) and (2)).
• Comply with an order to put a non-conforming service right within the time set and with a later order to stop offering the service (§ 49).
• You may keep supplying similar services with products lawfully used for services before 28 June 2025 until 28 June 2030 (§ 59(2)); service agreements concluded before 28 June 2025 may continue unchanged until they expire and at the latest until 28 June 2030 (§ 59(3)); payment terminals and self-service terminals lawfully used for services before 28 June 2025 may keep providing similar services until the end of their economic life and at most 20 years after they were put into use (§ 59(4)).

Lov nr. 435 af 6. maj 2025, §§ 3-7 og 31 · Read the law's page

• If you are an essential or important telecoms provider under Sections 3 and 4, meaning you make public electronic communications networks or publicly available electronic communications services available in Denmark for commercial purposes, this Act binds you; local authorities and regions providing such networks or services are outside it.
• Take appropriate and proportionate technical, operational and organisational measures to manage the risks to the security of the network and information systems you use and to prevent incidents or minimise their impact, covering at least risk-analysis and information-system security policies, incident handling, business continuity, supply-chain security, security in acquisition, development and maintenance including vulnerability handling and disclosure, effectiveness assessment, cyber hygiene and training, cryptography, personnel security, access control and asset management, and multi-factor authentication and secured communications (Section 5(1)).
• Where you do not meet a Section 5 requirement or a rule made under Section 5(3), take all necessary, appropriate and proportionate corrective measures without undue delay (Section 5(2)).
• Have your management body approve the measures and supervise their implementation, and have its members attend courses on managing information-security risks (Section 6).
• Register with the Agency, giving your name, address and contact details and the other EU member states where you provide services, within two weeks of falling under the Act, and report changes within two weeks (Section 7(1) to (3)).

Lov nr. 435 af 6. maj 2025, §§ 8, 9 og 11 · Read the law's page

• If you are an essential or important telecoms provider under Sections 3 and 4 of the Act, this Act binds you.
• Notify the Danish Agency for Societal Security and the CSIRT of every significant incident: an early warning without undue delay and within 24 hours of becoming aware of it, stating whether it is suspected to be caused by unlawful or malicious acts or could have a cross-border effect; an incident notification within 72 hours; an interim report when the authority asks; and a final report within one month of the incident notification, or, if the incident is still ongoing, a status report then and a final report within one month of the incident being handled (Sections 8(2) and 9(1)).
• Tell the recipients of your services, without undue delay and to the relevant extent, when a significant incident is likely to affect their service negatively, and tell recipients potentially affected by a significant cyber threat of any measures they can take in response (Section 11).