Ships a mobile app, in Slovakia

Zákon č. 294/1999 Z. z. o zodpovednosti za škodu spôsobenú vadným výrobkom · Read the law's page

• Treat standalone software as an open question under this Act: it applies to a hnuteľná vec (movable thing), and its text names electricity and gas as products but does not name software (Sec. 2(1)).
• If you make, extract or otherwise obtain a product, or present yourself as its producer by your name, trade mark or another distinguishing mark, you answer as its producer (Sec. 4(1)).
• If you import a product from abroad for sale, hire or another form of use in the course of your business, you answer as its producer (Sec. 4(2)).
• If you supply a product whose producer cannot be identified, name the producer or your own supplier to the injured person within one month of the claim, or you are treated as the producer; the same applies to an imported product whose importer cannot be identified (Sec. 4(3)).
• Make the product guarantee the safety of its use that can reasonably be expected, having regard to its presentation and the information you gave or should have given, its expected use and purpose, and the time you placed it into circulation (Sec. 3(1)).
• Be ready to prove a Sec. 5(1) defense: that you did not place the product into circulation, that it was probably not defective then or the defect arose later, that you did not make it for business purposes, that the defect results from compliance with a binding legal provision, or that the state of scientific and technical knowledge did not allow the defect to be discovered.
• If you made only a component, be ready to prove that the overall design of the product, the overall producer's requirements or the instructions for use caused the defect (Sec. 5(2)).
• Do not rely on a contract term to exclude or limit your liability in advance, because Sec. 8 bars it.
• Keep the claim periods in view: three years from when the injured person learned or could have learned of the damage and of your identity, and ten years from when you placed the product into circulation (Sec. 9).
• This Act keeps governing a product placed on the market or put into service up to 8 December 2026, because Act No. 242/2026 Z. z. repeals it from 9 December 2026 and applies only to later products (Secs. 17 and 19 of Act No. 242/2026 Z. z.).

Nariadenie vlády Slovenskej republiky č. 283/2023 Z. z., ktorým sa ustanovujú požiadavky na prístupnosť služieb pre osoby so zdravotným postihnutím, kritériá funkčnosti a kritériá na posúdenie neprimeranej záťaže · Read the law's page

• If you provide a service within section 2(1) of Act 351/2022, make the products you use to provide it accessible under the product accessibility requirements (Annex 1, point (a); Directive (EU) 2019/882, Annex I, Section III, point 1).
• Give information on how the service works and, where products are used in it, on their link to the service, their accessibility features and their interoperability with assistive devices, through more than one sensory channel, in an understandable and perceivable way, in text formats that can be turned into alternative formats, in a suitable font size and type with enough contrast and adjustable spacing, with an alternative presentation of non-text content, and in electronic form where that is needed to provide the service in a perceivable, operable, understandable and robust way (Annex 1, point (b)).
• Make the websites and mobile applications through which you provide the service, including related online applications and mobile services, comply with the standards for accessibility and functionality of websites and applications that Act 95/2019 refers to (section 24(1)(b)), so that they are perceivable, operable, understandable and robust; Decree 78/2020 sets that standard by reference to the Slovak technical standard STN EN 301 549 and, in particular, the rules of levels A and AA of WCAG 2.1 (Annex 1, point (c) and footnote 1; Directive (EU) 2019/882, Annex I, Section III, point 2).
• If you run support services such as a helpdesk, telephone information centre, technical support, relay services or training, give through them information on the accessibility of the service and its compatibility with assistive technologies, by accessible means of communication (Annex 1, point (d)).
• If you provide air, bus, rail or water passenger transport services, give information on the accessibility of the vehicle, the surrounding infrastructure and built environment and the assistance for persons with disabilities, and information on electronic ticketing, real-time travel and additional services such as station staffing, lifts out of order and services temporarily unavailable (Annex 2, part A).
• If you provide urban, suburban or regional transport services, make the self-service terminals you use accessible under the product accessibility requirements (Annex 2, part B).
• If you provide financial services, provide identification methods, electronic signatures, security and payment services that are perceivable, operable, understandable and robust, and give information that is understandable at no more than level B2 (intermediate) of the Council of Europe's Common European Framework of Reference for Languages (Annex 2, part C).
• If you provide e-books, provide synchronised text and sound where an e-book has both, keep the digital files from hindering assistive technologies, give access to content, navigation and flexible presentation, allow alternative presentation and interoperability with assistive technologies, make the e-book findable through metadata on accessibility features, and do not let digital rights management measures block accessibility features (Annex 2, part D).
• If you provide information society services, give information on the accessibility of the products and services sold where the responsible economic operator provides it, and make the identification, security and payment functions that are part of the service in place of a product, and the identification methods, electronic signatures and payment services, perceivable, operable, understandable and robust (Annex 2, part E).
• Where the requirements do not cover a function of the service, meet the functional criteria: use without vision, with limited vision, without perception of colour, without hearing, with limited hearing, without vocal capability, with limited manipulation or strength, with limited reach, with limited cognition, and privacy (Annex 3).
• Judge disproportionate burden on the ratio of net costs of compliance to the total costs of providing the service, the estimated costs and benefits to you against the benefit to persons with disabilities given how many times and how often the service is provided, and the ratio of net costs to your net turnover; count one-off organisational costs (extra expert staff, training, a new process, guidance, learning the rules) and ongoing production and development costs (design of accessibility features, production processes, testing, documentation) (Annex 4; Directive (EU) 2019/882, Art. 14 and Annex VI).
• You may keep providing a service until 28 June 2030 with a product that does not meet the product accessibility requirements if you used that product to provide the service before 28 June 2025 in line with the rules governing its use (s. 5; Directive (EU) 2019/882, Art. 32(1)).

§§ 2 až 8, 10 a 12 zákona č. 351/2022 Z. z. o prístupnosti výrobkov a služieb pre osoby so zdravotným postihnutím a o zmene a doplnení niektorých zákonov · Read the law's page

• If you offer to consumers a service listed in section 2(1) of the Act (passenger transport by air, bus, rail or water as to websites, mobile services and applications, electronic tickets and ticketing services, travel information including real-time information and self-service terminals located in Slovakia; financial services; e-books and dedicated software; information society services), make the service meet the accessibility requirements that Government Regulation 283/2023 sets (ss. 2(1) and 4(1); Directive (EU) 2019/882, Arts. 2(2) and 4(1) and (3)).
• Design and provide the service so that those requirements are met, and keep procedures in place so that the service stays in conformity when the service or the requirements change (s. 6(1)(a) and (c); Directive (EU) 2019/882, Art. 13(1) and (3)).
• State in your general terms of service, or a similar document, a general description of the service in accessible formats, the explanations needed to understand how it works and a description of how it meets the requirements; give this information in written and oral form, also in a way accessible to persons with disabilities, for as long as you provide the service (s. 6(1)(b) and (2); Directive (EU) 2019/882, Art. 13(2)).
• If the service does not meet the requirements, tell the supervisory authority, and the authority of any other Member State where you provide the service, without delay why not and what corrective measures you take, and take the necessary corrective measure within one year of that notice (s. 6(1)(d) and (e); Directive (EU) 2019/882, Art. 13(4)).
• On a reasoned request, give the supervisory authority the documentation and all information needed to show that the service conforms, in the state language, and cooperate on each corrective measure (s. 6(1)(f); Directive (EU) 2019/882, Art. 13(5)).
• Where the requirements do not cover a function of the service, make that function accessible under the functional criteria in Annex 3 of Government Regulation 283/2023 so that persons with disabilities can use it as far as possible; you may use the functional criteria instead of a specific technical requirement where the requirements allow it and the result is equal or better accessibility (s. 5(1) and (2)).
• Assess whether that defence applies, keep the result for five years from the day you last provided the service, give the supervisory authority a copy on request, and renew the assessment when the service changes, when the authority asks and at least every five years (s. 7(2) and (3); Directive (EU) 2019/882, Art. 14(2), (3) and (5)).
• You cannot rely on the disproportionate-burden defence if you took funds from sources other than your own for the purpose of improving the accessibility of the service (s. 7(4); Directive (EU) 2019/882, Art. 14(6)).
• If you apply the requirements only to the extent the defence allows, notify that in writing to the supervisory authority and to the authority of the Member State where you provide the service (s. 7(5); Directive (EU) 2019/882, Art. 14(8)).
• A service that conforms to harmonised standards or parts of them whose references are published in the Official Journal of the European Union, or to technical specifications or parts of them, is taken to meet the requirements to the extent those standards or specifications cover them (s. 4(2) and (3); Directive (EU) 2019/882, Art. 15).
• For air, bus, rail and water passenger transport services, the requirements are taken as met to the extent they correspond to the accessible-information requirements that the passenger rights regulations set (s. 4(4)).
• You need not meet the requirements to the extent that doing so would need a significant change that alters the basic nature of the service or would impose a disproportionate burden on you under the criteria in Annex 4 of Government Regulation 283/2023 (s. 7(1); Directive (EU) 2019/882, Art. 14(1)).
• The Act does not apply to services provided by a microenterprise, defined by reference to Commission Recommendation 2003/361/EC: fewer than 10 persons employed and an annual turnover and/or annual balance sheet total of no more than EUR 2 million, counting partner and linked enterprises; an enterprise 25 percent or more of whose capital or voting rights is controlled by public bodies does not count as one (s. 2(3) and footnote 4; Recommendation 2003/361/EC, Annex, Arts. 2(3), 3 and 3(4); Directive (EU) 2019/882, Art. 4(5)).
• The Act does not apply, for urban, suburban and regional transport, to the websites, mobile services and applications, electronic tickets and travel information of section 2(1)(a), points 1 to 4 (the self-service terminals of those services stay covered), to the content of online maps whose key navigation information is provided in an accessible digital manner, or to content that neither you nor an entity under your control created or financed (s. 2(2)).
• A service provided under a contract concluded by 28 June 2025 need not meet the requirements until that contract ends, at the latest until 28 June 2030 (s. 12(1); Directive (EU) 2019/882, Art. 32(1)).
• Pre-recorded time-based media and office file formats published on websites and in mobile applications before 28 June 2025, and websites and mobile applications that count as archives and hold only content not updated or edited after that day, are outside the requirements (s. 12(2)).
• The accessibility requirements for electronic communications services, for services giving access to audiovisual media services and for emergency communications to 112 are set by special regulations and not by this Act (s. 2(5)).
• The service accessibility duties reach information society services in the sense of section 2(a) of Act 22/2004 (a service provided at a distance over an electronic communications network, usually for remuneration, at the recipient's request) when provided to consumers (s. 2(1)(d) and footnote 3).

§§ 60a, 60b, 145a a 242a zákona č. 264/2022 Z. z. o mediálnych službách a o zmene a doplnení niektorých zákonov (zákon o mediálnych službách) · Read the law's page

• If you provide a multimodal access service (a service giving access, over electronic communications networks, to a content service so that a programme service or on-demand audiovisual media service can be identified, selected, read about and watched, including electronic programme guides, websites, online applications, set-top-box applications, downloadable applications, mobile services and applications with their media players, and hybrid television services), provide an electronic programme guide that is perceivable, operable, understandable and robust and gives information on its availability and accessibility for deaf and blind persons (ss. 60a and 60b(1)(a); Directive (EU) 2019/882, Art. 2(2)(b)).
• Provide the multimodal access (subtitles, audio description, interpretation into Slovak sign language) in full, in adequate quality for an accurate display well synchronised with sound and picture, and let the user control its display and use (s. 60b(1)(b)).
• Prepare information on how the service meets those duties, with a general description in accessible formats, the explanations needed to understand how it works and a description of how it meets the requirements; make it public in written and audio form, accessible also to persons with disabilities, and keep it for as long as you provide the service (s. 60b(2) and (3)).
• The rights and duties of a service provider under Act 351/2022 also apply to you (s. 60b(4)).
• The duties do not apply to a provider that is a microenterprise (s. 60b(5), citing s. 2(3) of Act 351/2022; Directive (EU) 2019/882, Art. 4(5)).
• You may keep providing the service until 28 June 2030 with products you used before 28 June 2025, and contracts concluded before 28 June 2025 may continue unchanged until they expire, but not beyond 28 June 2030 (s. 242a; Directive (EU) 2019/882, Art. 32(1)).

Vyhláška Úradu pre reguláciu elektronických komunikácií a poštových služieb č. 345/2025 Z. z., ktorou sa ustanovujú podrobnosti o požiadavkách na prístupnosť služieb pre osoby so zdravotným postihnutím a kritériá na posúdenie neprimeranej záťaže · Read the law's page

• If you provide a publicly available electronic communications service within section 83a, make the terminal equipment that enables persons with disabilities to use the service available, from 1 January 2026 (Decree 345/2025 s. 2(a); Directive (EU) 2019/882, Annex I, Section III(a)).
• Give information on how the service works and, where products are used to provide it, on their link to the service, their accessibility features and their interoperability with assistive devices: through more than one sensory channel, in an understandable way, in ways users can perceive, in text formats that can be turned into alternative assistive formats, in a font of adequate size and shape with sufficient contrast and adjustable spacing, with an alternative presentation of any non-text content, and in electronic form where it is needed to provide the service (Decree 345/2025 s. 2(b); Directive (EU) 2019/882, Annex I, Section III(b)).
• Make the websites and mobile applications through which the service is provided, with the related online applications and services, follow the standards for the accessibility and functionality of websites and applications that footnote 1 to section 2(c) of the Decree takes from section 24(1)(b) and section 31(l) of Act 95/2019, so that they are perceivable, operable, understandable and robust (Decree 345/2025 s. 2(c); Directive (EU) 2019/882, Annex I, Section III(c)).
• Where you offer support services (help desk, telephone information centers, technical support, conversion services, training), have them give information on the accessibility of the service and its compatibility with assistive technologies by accessible modes of communication (Decree 345/2025 s. 2(d); Directive (EU) 2019/882, Annex I, Section III(d)).
• Offer text display in real time alongside voice communication, from 1 April 2026 (Decree 345/2025 s. 3(a) and s. 5; Directive (EU) 2019/882, Annex I, Section IV(a)(i)).
• Where you offer video in addition to voice communication, offer total conversation, so that emergency communication by voice and text, including real-time text, is synchronized with the video (Decree 345/2025 s. 3(b); Directive (EU) 2019/882, Annex I, Section IV(a)(ii) and (iii)).
• When you rely on the disproportionate-burden defense of section 83a(5), assess it against the ratio of the net cost of compliance to your total costs for the service, the estimated costs and benefits for you against the benefit for persons with disabilities, and the ratio of the net cost to your net turnover (Decree 345/2025 s. 4; Directive (EU) 2019/882, Annex VI).

Zákon č. 242/2026 Z. z. o zodpovednosti za škodu spôsobenú vadným výrobkom · Read the law's page

• This Act is enacted but does not apply yet: it applies to damage caused by a product placed on the market or put into service from 9 December 2026, and Act No. 294/1999 Z. z. keeps governing earlier products (Secs. 17, 19 and 20).
• If you develop, make or produce a product, software included, have it designed or made, or present yourself as its manufacturer by your name, trade mark or other distinguishing sign, you answer as its manufacturer; free and open-source software developed or supplied outside a business activity is outside the Act (Secs. 1(2)(a), 2(a) and (f), 6(1)).
• Keep supplying the software updates and upgrades needed to keep the product safe while it is under your control: a defect caused by software, an update or upgrade, a missing necessary update, a related service or a substantial modification under your control is not excused on the ground that it arose after you placed the product on the market (Secs. 2(g), 7(1)(c) and 7(4)).
• Treat safety-relevant cybersecurity requirements and any recall or other corrective measure as part of what decides whether your product is defective (Sec. 5(2)(f) and (g)).
• Allow for what the product learns or acquires after it is placed on the market, because the effect of that ability is weighed in deciding whether it is defective (Sec. 5(2)(c)).
• Keep evidence you could produce if a court orders you to disclose it on a claimant's plausible claim: failing to disclose presumes the product defective (Secs. 14(1) and 15(2)(a)).
• Meet the binding product-safety requirements that protect against the harm: failing them presumes the product defective (Sec. 15(2)(b)).
• If you are a manufacturer outside the EU or the EEA, your importer, your authorized representative and, failing both, the logistics service provider answer in addition to you (Sec. 6(3)).
• If you distribute a product or run an online platform that lets consumers contract with traders, identify the liable person established in a Member State, or your own supplier, within one month of the injured person's request, or you answer for the damage (Sec. 6(4) and (5)).
• If you substantially modify a product outside the manufacturer's control and then make it available on the market or put it into service, you answer as a liable person (Sec. 6(6)).
• If you made only a component, be ready to prove that the design of the product it was incorporated into, or the product manufacturer's instructions, caused the defect (Secs. 6(2) and 7(2)).
• Do not rely on a contract term or a unilateral declaration to exclude or limit your liability to the injured person, because it is void (Sec. 8).
• Keep the claim periods in view: three years from when the injured person learned or could have learned of the damage, the defect and your identity, and ten years from when you placed the product on the market or put it into service, or 25 years for a delayed injury to health (Secs. 12 and 13).