Places automated calls, in Croatia

Čl. 12. Zakona o zaštiti potrošača · Read the law's page

• Do not place calls or send messages by telephone, for promotion or sale, to a consumer who has entered the register of consumers who do not want to receive such calls or messages (article 12, paragraph 1).
• The register is kept at the Croatian Regulatory Authority for Network Industries, and electronic communications operators make the entries and removals (article 12, paragraphs 2 and 3).

Čl. 46. i 48. Zakona o elektroničkim komunikacijama · Read the law's page

• Do not falsely represent yourself as the caller, or as the sender of SMS or MMS messages, in a public communications network (article 48, paragraph 1).
• An operator of public communications services that offers display of the calling number must let the caller block display of their number, simply and free of charge, for each call or for all calls (article 46, paragraph 1).
• It must also let the called end user block display of the calling number on incoming calls, and reject incoming calls where the caller has blocked display of the number (article 46, paragraphs 2 and 3).
• Once an end user makes it probable in a written submission that malicious or harassing calls, SMS or MMS messages were received, the operator must record and store the calling number, date and time, and pass the data on to the competent police administration (article 48, paragraphs 2 and 4).

Čl. 50. st. 1.-4. Zakona o elektroničkim komunikacijama · Read the law's page

• Use automatic calling and communication systems without human intervention, fax machines or electronic mail, including SMS and MMS messages, for direct promotion and sale only with the end user's prior consent (article 50, paragraph 1).
• You need no prior consent to market your own similar products or services by electronic mail to consumers whose addresses you obtained in connection with selling products or services, but you must give them a clear and unambiguous, free and simple chance to object when you collect the addresses and with every electronic message, unless they have already refused (article 50, paragraph 2).
• Do not send promotional or sales electronic mail, SMS or MMS messages that misrepresent or conceal the sender's identity or are contrary to the rules on electronic commerce, that lack a valid address or number to which the recipient can send a request to stop further communication free of charge, or that urge recipients to visit websites contrary to the rules on electronic commerce (article 50, paragraph 3).
• Paragraphs 1 and 2 do not apply to such communication addressed to legal persons (article 50, paragraph 4).

Zakon o izmjenama i dopunama Zakona o obveznim odnosima · Read the law's page

• These rules are enacted but do not apply yet: they do not apply to products placed on the market or put into service before 9 December 2026, and Articles 1073 to 1080 now in force keep governing those products (Arts. 21(2) and 22 of the amending Act).
• If you develop or make a product, software included, or present yourself as its manufacturer by your name, trade mark or other distinguishing feature, you answer for damage a defect in it causes (Arts. 1072.a points 1 and 11, 1073(1) and 1076(1)).
• Keep supplying the software updates and upgrades needed to keep the product safe while it is within your control: a defect caused by software, by an update or upgrade, or by a missing update needed to maintain safety is not excused because it arose after you placed the product on the market (Arts. 1072.a point 5 and 1078(2)).
• Treat safety-relevant cybersecurity requirements and any recall as part of what decides whether your product is defective (Art. 1075(2) points 6 and 7).
• Allow for what the product learns or acquires after it is placed on the market, because the effect of that ability is weighed in deciding whether it is defective (Art. 1075(2) point 3).
• Keep evidence you could produce if a court orders you to disclose it: failing to disclose presumes the product defective (Arts. 1074(2) point 1 and 1074.a(1)).
• If you are outside the EU, the importer, your authorized representative or, failing both, the fulfilment service provider answers for the product in your place (Art. 1076(1) point 3).
• If you distribute a product, or run an online platform that lets consumers contract with traders, name the liable operator established in the EU or your own supplier within one month of the injured person's request, or you answer for the damage (Art. 1076(4) and (5)).
• If you substantially modify a product outside the manufacturer's control and then make it available on the market or put it into service, you answer as its manufacturer (Art. 1076(3)).
• If you build a software component into a product, you have no recourse against the maker of a defective software component that was a micro or small enterprise, or where you waived recourse by contract (Art. 1077.a).
• Do not rely on a contract term to limit or exclude liability to the injured person in advance; such a term is void (Art. 1079).
• Free and open-source software developed or supplied outside a business activity is outside these rules (Art. 1073(5)).
• A claim is time-barred three years after the injured person learned, or should have learned, of the damage, the defect and the identity of the economic operator, and the right to compensation is extinguished ten years after the product was placed on the market or put into service, or 25 years for a latent bodily injury (Art. 1080).