CroatiaConsumer Protection Act (Zakon o zaštiti potrošača), Article 12, Do-Not-Call Register for Telephone Promotion and Sales
Čl. 12. Zakona o zaštiti potrošača
In force since .
A telephone contact rule binding public and private bodies.
- Obligation class
- Prohibition
What it requires
- Do not place calls or send messages by telephone, for promotion or sale, to a consumer who has entered the register of consumers who do not want to receive such calls or messages (article 12, paragraph 1).
- The register is kept at the Croatian Regulatory Authority for Network Industries, and electronic communications operators make the entries and removals (article 12, paragraphs 2 and 3).
These lines are LexLint's reading of the law's text.
If you get it wrong
Penalty structure
Article 149, paragraph 1 as replaced by NN 59/2026 fines a trader that is a legal person EUR 1,500 to EUR 50,000; paragraph 2 fines the responsible person in it EUR 1,500 to EUR 2,500, and paragraph 3 a trader that is a natural person EUR 750 to EUR 2,500.
- Rule
- Fixed only
- As of
- Minimum
- 1,500
- Currency
- EUR
- Fixed cap
- 50,000
What this law does
Article 12, paragraph 1 of the Consumer Protection Act forbids placing calls or sending messages by telephone, in the course of promotion or sale by telephone, to consumers who have entered themselves in the register of consumers who do not want to receive such calls or messages. Paragraph 2 provides that the register is kept at the Croatian Regulatory Authority for Network Industries (HAKOM).
Article 149, paragraph 1 as replaced in 2026 fines a trader that is a legal person EUR 1,500 to EUR 50,000 for calling or messaging a consumer who is in the register. Paragraph 2 fines the responsible person in it EUR 1,500 to EUR 2,500.
When LexLint raises it
When your app profile says your app places automated calls or sends automated texts.
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