Ships a consumer interface, in Turkey

Engelliler Hakkında Kanun (Kanun No. 5378), m. 2, m. 3(f)-(g) ve m. 7 (6518 sayılı Kanunla değişik) · Read the law's page

• Information services and information and communication technology are to be made accessible to disabled people, meaning that they can reach and use them safely and independently; Article 7 does not name the person who carries this duty (Law No. 5378, Art. 7, read with Art. 3(f)).
• Accessibility standards under the Law are the standards on accessibility that the Turkish Standards Institute publishes (Art. 3(g)).

Engelliler Hakkında Kanun (Kanun No. 5378), m. 3(a), (b) ve (j), m. 4(b) ve m. 4/A (6518 sayılı Kanunla eklenen) · Read the law's page

• The Law names no technical standard for a website or app: the duty is the ban on disability discrimination in Article 4/A, read with the definitions in Article 3.
• Do not discriminate on grounds of disability, whether directly or indirectly (Law No. 5378, Art. 4/A).
• Direct discrimination is any different treatment based on disability that prevents, limits or makes harder a disabled person's equal enjoyment of rights and freedoms compared with those in a comparable situation, and indirect discrimination is a seemingly neutral act, measure or practice that puts a disabled person at a disadvantage that cannot be objectively justified (Art. 3(a) and (b)).
• Article 4/A provides that the measures needed to make reasonable accommodations for disabled people are taken, without naming who takes them; a reasonable accommodation is the necessary and appropriate change or measure, not imposing a disproportionate or excessive burden, that a disabled person needs in a particular case (Art. 4/A and 3(j)).

Türkiye İnsan Hakları ve Eşitlik Kurumu Kanunu (Kanun No. 6701), m. 2, 3, 4, 5, 17, 18 ve 25 · Read the law's page

• The Law names no technical standard for a website or app: the duty is the ban on discrimination in Article 3, tested by the forms of discrimination in Article 4 and the services listed in Article 5(1).
• If you offer education, health, transport, communication, social security, accommodation, culture, tourism or similar services, as a public body, a natural person or a private-law legal entity, do not discriminate on grounds that include disability against a person who uses, has applied for or asks for information about the service (Law No. 6701, Art. 3(2) and 5(1)).
• Do not discriminate directly or indirectly, and do not fail to make a reasonable accommodation, meaning the necessary and appropriate change or measure, proportionate and within financial means, that a disabled person needs in a particular case to enjoy rights and freedoms on an equal footing (Art. 2(1)(ı) and 4(1)).
• If you are responsible for planning, providing or supervising those services, take the needs of different disability groups into account and ensure that reasonable accommodations are made (Art. 5(2)).
• If a person applies to the Institution, give your written opinion within fifteen days of being notified of the request (Art. 18(2)).
• A violation of the ban can bring an administrative fine of 1,000 to 15,000 Turkish lira (Art. 25(1)).

Bankacılık Hizmetlerinin Erişilebilirliğine Dair Yönetmelik (Bankacılık Düzenleme ve Denetleme Kurumu), m. 4, 7, 11, 12 ve 13 · Read the law's page

• If you are a bank, offer your services in a form suitable for customers with disabilities and bring the places where you serve customers, and your services, into line with the accessibility standards of the Turkish Standards Institute (Regulation on the Accessibility of Banking Services, Art. 4(2); Law No. 5378, Art. 3(g)).
• Make internet banking and mobile banking applications compatible with the accessibility standards, and make one-time passwords sent by text message compatible with screen-reader software (Art. 11).
• Make the contracts for your banking services accessible on your internet pages in audio information and sign-language-interpreted video formats (Art. 4(7)).
• Do not charge a customer with a disability an extra fee for the facilitating or informing services you offer under the Regulation (Art. 4(11)).
• If you offer a call center service, offer deaf and hard-of-hearing customers a secure online written channel or a video remote interpreter service (Art. 12(2)).
• Make all the ATMs you operate suitable for blind customers under Article 7 (Art. 7(9)).

Sağırların, İşitme ve Görme Engellilerin Yayın Hizmetlerine Erişiminin İyileştirilmesine İlişkin Usul ve Esaslar Hakkında Yönetmelik (Radyo ve Televizyon Üst Kurulu), Resmî Gazete 11/10/2019, sayı 30915, m. 2, 5, 6, 8, 9 ve 10 · Read the law's page

• If you are a national terrestrial private media service provider with a national terrestrial television licence or temporary broadcasting right, or the Turkish Radio and Television Corporation, broadcast accessible programmes, meaning programmes carrying detailed subtitles, sign language or audio description, for at least 10% of your monthly broadcast time within six months, 25% within two years (5% each in subtitles, sign language and audio description) and 40% within five years (10% each) (Regulation, Art. 5(1)).
• Broadcast at least two evening-band programmes a week, other than main news bulletins, as accessible programmes at first broadcast or within a week of it, and continue accessible series episodes as accessible programmes (Art. 5(3) and (6)).
• Announce the day and time of each accessible programme and its translation type at least one day ahead, state the translation type in its promotions, and send the Council your monthly statistics on accessible programmes within ten days of each month's end (Art. 5(5) and (8)).
• Broadcast one main news bulletin a day in sign language, and voice your weather and road status screens, market and currency screens, and score screens (Art. 6(1)).
• Show the sign-language interpreter, by green screen or blue screen, on at least one eighth of the screen and in waist-up view (Art. 8).
• Make sure a public service announcement you broadcast carries at least one of detailed subtitles, sign language and audio description (Art. 9(1)).
• Voice the symbols of the protective symbol system (Art. 10).

Sosyal Açıdan Desteklenmesi Gereken Kesimlere Yönelik Tedbirlere İlişkin Usul ve Esaslar (Bilgi Teknolojileri ve İletişim Kurulu, 21.06.2018 tarihli ve 2018/DK-THD/190 sayılı Karar), m. 10(1), 2026/DK-THD/138 sayılı Kurul Kararı ile değişik · Read the law's page

• The Procedures name the Accessibility Checklist Level A and WCAG 2.2 without stating a WCAG conformance level: the duty is to base design on them (Procedures, Art. 10(1) as amended by Board Decision 2026/DK-THD/138).
• If you are an electronic communications operator that the Procedures bind, base the design of your websites and mobile applications on the Accessibility Checklist Level A and on the Web Content Accessibility Guidelines (WCAG 2.2) (Art. 10(1)).
• Report each quarter on the accessibility of your internet pages, giving the link under which the services you offer to disabled people are gathered under a single heading and the page's current level of accessibility, and on your smart-device applications, if you have any (Art. 10 and 11, quarterly reporting table).