Ships a consumer interface, in the European Union

Regulation (EC) No 1107/2006, Arts. 3, 4 and 6 · Read the law's page

• If you are an air carrier, an air carrier's agent or a tour operator, do not refuse, on the grounds of disability or of reduced mobility, to accept a reservation for a flight departing from or arriving at an airport in a Member State, unless a refusal is needed to meet applicable safety requirements or the size of the aircraft or its doors makes embarkation or carriage physically impossible; if you refuse a reservation on either ground, make reasonable efforts to propose an acceptable alternative, inform the person immediately of the reasons and, on request, communicate them in writing within five working days of the request (Articles 3, 4(1) and 4(4)).
• If you are an air carrier or its agent, make publicly available, in accessible formats and in at least the same languages as the information you make available to other passengers, the safety rules you apply to the carriage of disabled persons and persons with reduced mobility and any restrictions on their carriage or on that of mobility equipment due to the size of aircraft; if you are a tour operator, make those rules and restrictions available for flights included in the package travel, package holidays and package tours you organize, sell or offer for sale (Article 4(3)).
• Take all measures necessary to receive, at all your points of sale in the Member States, including sale by telephone and via the Internet, notifications of the need for assistance made by disabled persons or persons with reduced mobility; pass a notification received at least 48 hours before the published departure time to the managing bodies of the airports of departure, arrival and transit and to the operating air carrier at least 36 hours before that time, and any other notification as soon as possible (Article 6(1) to (3)).

Regulation (EU) No 1177/2010, Arts. 7, 8, 9 and 12(1) · Read the law's page

• If you are a carrier, travel agent or tour operator for passenger services or cruises within the Regulation, do not refuse to accept a reservation, to issue or otherwise provide a ticket or to embark a person on the grounds of disability or of reduced mobility as such, and offer reservations and tickets to disabled persons and persons with reduced mobility at no additional cost under the same conditions as to all other passengers, unless a refusal is needed to meet applicable safety requirements or the design of the ship or port infrastructure makes carriage impossible, in which case make all reasonable efforts to propose an acceptable alternative (Articles 7 and 8(1) and (2)).
• If you are a carrier or terminal operator, make your access conditions for the transport of disabled persons and persons with reduced mobility publicly available physically or on the Internet, in accessible formats on request, and in the same languages as the information you generally make available to all passengers (Article 9(2)).
• Make all relevant information, including online reservation and information, concerning the conditions of carriage, journey information and access conditions available in appropriate and accessible formats for disabled persons and persons with reduced mobility (Article 9(4)).
• Take all measures necessary for the request for, and the reception of, notifications of the need for assistance at all your points of sale, including sale by telephone and over the Internet (Article 12(1)).

Regulation (EU) No 181/2011, Arts. 9, 10, 11, 14(3), 24 and 25(1) · Read the law's page

• If you are a carrier, travel agent or tour operator for bus or coach services within the Regulation, do not refuse to accept a reservation from, to issue or otherwise provide a ticket to, or to take on board, a person on the grounds of disability or of reduced mobility, and offer reservations and tickets to disabled persons and persons with reduced mobility at no additional cost, unless a refusal is needed to meet applicable safety or health and safety requirements or the design of the vehicle or infrastructure makes carriage physically impossible, in which case inform the person about any acceptable alternative service operated by the carrier (Articles 9 and 10(1) and (2)).
• If you are a carrier or terminal managing body for a regular service with a scheduled distance of 250 km or more, make your access conditions for the transport of disabled persons and persons with reduced mobility publicly available physically or on the Internet, in accessible formats on request, in the same languages as the information you generally make available to all passengers (Article 11(2), Article 2(1) and (2)).
• For a regular service with a scheduled distance of 250 km or more, take all measures necessary to facilitate the receipt of notifications of the need for assistance at all designated terminals and points of sale, including sale by telephone and via the Internet (Article 14(3), Article 2(1) and (2)).
• If you are a carrier or terminal managing body, give passengers adequate information throughout their travel, and information on their rights under the Regulation at terminals and, where applicable, on the Internet, in an accessible format on request where feasible (Articles 24 and 25(1)).

Directive 2014/24/EU, Art. 42(1) · Read the law's page

• If you sell works, supplies or services to a contracting authority in a Member State under a contract at or above the Directive's thresholds, and what you sell is intended for use by natural persons, whether the general public or the authority's staff, the technical specifications of the contract take into account accessibility criteria for persons with disabilities or design for all users, except in duly justified cases (Directive 2014/24/EU, Art. 42(1)); this reaches you through the procurement law of each Member State that transposes the Directive.
• Where a legal act of the Union adopts mandatory accessibility requirements, the technical specifications define those criteria by reference to it (Art. 42(1)); for the products and services in Article 2 of Directive (EU) 2019/882, those are the accessibility requirements of its Annex I (Article 24(1) of that Directive).
• Where the specifications refer to a standard or other technical specification, a tender cannot be rejected for not complying with it once you prove in the tender, by any appropriate means including those in Article 44, that your solution satisfies the requirements it defines in an equivalent manner (Art. 42(5)).

Directive 2014/25/EU, Art. 60(1) · Read the law's page

• If you sell works, supplies or services to a contracting entity in the water, energy, transport or postal services sectors of a Member State under a contract at or above the Directive's thresholds, and what you sell is intended for use by natural persons, whether the general public or the entity's staff, the technical specifications of the contract take into account accessibility criteria for persons with disabilities or design for all users, except in duly justified cases (Directive 2014/25/EU, Art. 60(1)); this reaches you through the procurement law of each Member State that transposes the Directive.
• Where a legal act of the Union adopts mandatory accessibility requirements, the technical specifications define those criteria by reference to it (Art. 60(1)); for the products and services in Article 2 of Directive (EU) 2019/882, those are the accessibility requirements of its Annex I (Article 24(1) of that Directive).
• Where the specifications refer to a standard or other technical specification, a tender cannot be rejected for not complying with it once you prove in the tender, by any appropriate means including those in Article 62, that your solution satisfies the requirements it defines in an equivalent manner (Art. 60(5)).

Directive 2010/13/EU, as amended by Directive (EU) 2018/1808, Article 7 · Read the law's page

• If you are a media service provider under the jurisdiction of a Member State, make your audiovisual media services continuously and progressively more accessible to persons with disabilities through the proportionate measures that Member State's law sets, and report on a regular basis to its national regulatory authority or body on their implementation (Article 7(1) and (2)); this reaches you through the law of the Member State that transposes the Directive.
• Provide emergency information, including public communications and announcements in natural disaster situations, that you make available to the public through your audiovisual media service in a manner which is accessible to persons with disabilities, as the Member State's law provides (Article 7(5)).
• Member States encourage media service providers to develop accessibility action plans for continuously and progressively making their services more accessible to persons with disabilities, and any such plan is communicated to the national regulatory authority or body (Article 7(3)).

Regulation (EU) 2021/782, Arts. 9(3), 21(2), 22 and 24 · Read the law's page

• If you are a railway undertaking, a ticket vendor or a tour operator offering rail transport contracts, provide the travel information of Article 9(1) and (2) in the most appropriate format, including by using appropriate communication technologies, paying particular attention to making it accessible in accordance with Directive (EU) 2019/882 and Regulations (EU) No 454/2011 and (EU) No 1300/2014 (Article 9(3)).
• Offer reservations and tickets to persons with disabilities and persons with reduced mobility at no additional cost, and do not refuse to accept a reservation from or issue a ticket to such a person, or require the person to be accompanied, unless that is strictly necessary to comply with the access rules of Article 21(1); where you do, inform the person in writing of your reasons, upon request, within five working days (Articles 21(2) and 22(2)).
• Upon request, give persons with disabilities and persons with reduced mobility information, including in accessible formats, on the accessibility of the station and associated facilities and of rail services, on the access conditions of rolling stock, and about facilities on board (Article 22(1)).
• Take all measures necessary for the reception of notifications of the need for assistance, accept them without additional costs whatever means of communication is used, and, as a ticket vendor unable to process them, indicate alternative points of purchase or alternative means to make the notification (Article 24, points (a) and (b)).

Directive (EU) 2019/882, Arts. 2(2) and 13, Annex I Sections III and IV · Read the law's page

• This duty reaches you through the law of each Member State that transposes the Directive, where you provide, or offer to provide, to consumers in the Union after 28 June 2025 an electronic communications service (other than a transmission service used for machine-to-machine services), a service providing access to audiovisual media services, the website, mobile application, electronic ticketing, travel-information or interactive self-service terminal elements of air, bus, rail or waterborne passenger transport services (for urban, suburban and regional transport services, only the interactive self-service terminals), a consumer banking service, e-books and dedicated software, or an e-commerce service (Article 2(2), Article 3(4)). A microenterprise providing services is exempt from the requirements of Article 4(3) and from any obligations relating to compliance with them (Article 4(5)); Article 3(23) defines a microenterprise as an enterprise which employs fewer than 10 persons and which has an annual turnover not exceeding EUR 2 million or an annual balance sheet total not exceeding EUR 2 million.
• Design and provide your service in accordance with the accessibility requirements of the Directive (Article 13(1)): unless it is an urban, suburban or regional transport service it must meet Section III of Annex I, and every service must meet the part of Section IV of Annex I that applies to it (Article 4(3)).
• Unless your service is an urban, suburban or regional transport service, make your websites, including the related online applications, and your mobile device-based services, including mobile applications, accessible in a consistent and adequate way by making them perceivable, operable, understandable and robust (Annex I, Section III, point (c)).
• Unless your service is an urban, suburban or regional transport service, make sure the products you use to provide it meet the accessibility requirements of Section I and, where applicable, Section II of Annex I (Annex I, Section III, point (a)).
• Unless your service is an urban, suburban or regional transport service, give information about how it works, and about the accessibility characteristics of any products used in it and their interoperability with assistive devices and facilities, through more than one sensory channel, in an understandable way and in ways users can perceive, in text formats that can be used to generate alternative assistive formats, in fonts of adequate size and suitable shape with sufficient contrast and adjustable spacing between letters, lines and paragraphs, with an alternative presentation of any non-textual content, and provide the electronic information needed to provide the service in a consistent and adequate way by making it perceivable, operable, understandable and robust (Annex I, Section III, point (b)).
• Unless your service is an urban, suburban or regional transport service, where you provide support services such as help desks, call centers, technical support, relay services and training services, have them give information on the accessibility of the service and its compatibility with assistive technologies, in accessible modes of communication (Annex I, Section III, point (d)).
• If you offer e-commerce services, provide the information concerning accessibility of the products and services being sold when the responsible economic operator provides it, make the functionality for identification, security and payment perceivable, operable, understandable and robust when it is delivered as part of a service instead of a product, and provide identification methods, electronic signatures and payment services that are perceivable, operable, understandable and robust (Annex I, Section IV, point (g)).
• If you provide consumer banking services, provide identification methods, electronic signatures, security and payment services that are perceivable, operable, understandable and robust, and ensure that the information is understandable without exceeding a level of complexity superior to level B2 (upper intermediate) of the Council of Europe's Common European Framework of Reference for Languages (Annex I, Section IV, point (e)).
• If you provide an electronic communications service, provide real time text in addition to voice communication, provide total conversation where video is provided in addition to voice, and ensure that emergency communications using voice and text, and video where provided, are synchronized and transmitted to the most appropriate public safety answering point (Annex I, Section IV, point (a)).
• If you provide services giving access to audiovisual media services, provide electronic program guides that are perceivable, operable, understandable and robust and give information about the availability of accessibility, and ensure that subtitles for the deaf and hard of hearing, audio description, spoken subtitles and sign language interpretation are fully transmitted with adequate quality, synchronized with sound and video, with user control of their display and use (Annex I, Section IV, point (b)).
• If you provide e-books or dedicated software, provide synchronized text and audio where an e-book contains audio in addition to text, keep e-book digital files from preventing assistive technology from operating properly, give access to the content, the navigation of the file content and layout including dynamic layout, with structure, flexibility and choice in the presentation of the content, allow alternative renditions interoperable with a variety of assistive technologies, make the e-books discoverable through metadata about their accessibility features, and do not let digital rights management measures block accessibility features (Annex I, Section IV, point (f)).
• If you provide air, bus, rail or waterborne passenger transport services, other than urban, suburban and regional transport services, provide information on the accessibility of vehicles, the surrounding infrastructure and the built environment and on assistance for persons with disabilities, and information about smart ticketing, real-time travel information and additional service information (Annex I, Section IV, point (c)). For urban, suburban and regional transport services, make the self-service terminals used in the service accessible under Section I of Annex I (Annex I, Section IV, point (d)).
• Include in your general terms and conditions, or an equivalent document, the information assessing how the service meets the accessibility requirements, with a general description of the service in accessible formats, the descriptions and explanations needed to understand its operation, and a description of how the relevant requirements of Annex I are met; make that information available to the public in written and oral format, including in a manner accessible to persons with disabilities, and keep it for as long as the service is in operation; and provide information demonstrating that the service delivery process and its monitoring ensure compliance (Article 13(2), Annex V, points 1 and 3).
• Have procedures in place so that the provision of your service remains in conformity, and take adequate account of changes in the characteristics of the service, in the applicable accessibility requirements and in the harmonized standards or technical specifications by reference to which the service is declared to meet them (Article 13(3)).
• If your service does not conform, take the corrective measures necessary to bring it into conformity and immediately inform the competent national authorities of the Member States in which the service is provided, giving details of the non-compliance and of the corrective measures taken (Article 13(4)). On a reasoned request from a competent authority, provide all the information necessary to demonstrate conformity and cooperate on any action taken to bring the service into compliance (Article 13(5)).
• You may rely on fundamental alteration or disproportionate burden only to the extent that compliance would require a significant change that results in the fundamental alteration of the basic nature of the service or would impose a disproportionate burden. Carry out an assessment of either ground, judging disproportionate burden against the criteria in Annex VI, document it, keep all relevant results for five years from the day the service was last provided, give a copy of the assessment to the authorities responsible for checking compliance of services on request, and send information that you rely on this ground to those authorities of the Member State where the service is provided (Article 14(1), (2), (3) and (8)). If you rely on disproportionate burden, renew that assessment for each category or type of service when the service is altered, when those authorities ask, and in any event at least every five years (Article 14(5)). You cannot rely on disproportionate burden where you receive funding, public or private, from other sources than your own resources that is provided for the purpose of improving accessibility (Article 14(6)).
• The Directive does not apply to the following content of websites and mobile applications: pre-recorded time-based media and office file formats published before 28 June 2025, online maps and mapping services if essential information is provided in an accessible digital manner for maps intended for navigational use, third-party content that is neither funded, developed by, or under the control of the economic operator concerned, and archives that only contain content not updated or edited after 28 June 2025 (Article 2(4)).
• Member States provide for a transitional period ending on 28 June 2030 during which you may continue to provide your service using products you lawfully used to provide similar services before that date, and service contracts agreed before 28 June 2025 may continue without alteration until they expire, but no longer than five years from that date; a Member State may also let you keep using self-service terminals you lawfully used to provide services before 28 June 2025 until the end of their economically useful life, but no longer than 20 years after their entry into use (Article 32(1) and (2)).
• If you provide air, bus, rail or waterborne passenger transport services, a service that complies with the requirements on accessible information and on information on accessibility of Regulations (EC) No 261/2004, (EC) No 1107/2006, (EC) No 1371/2007, (EU) No 1177/2010 and (EU) No 181/2011 is deemed to comply with the corresponding requirements of the Directive, and the Directive's additional requirements apply in full (Article 5).