Ships a consumer interface, in Manitoba

The Accessibility for Manitobans Act, S.M. 2013, c. 40 · Read the law's page

• If an accessibility standard made under the Act applies to you, comply with it within the time period the standard specifies (s. 20).
• Prepare and keep records in accordance with the regulations, and make them available for inspection and examination under the Act (s. 18).
• If you are in charge of premises or a place being inspected, or have custody or control of the relevant records or things, produce the records and things the inspector requires, give the assistance and additional information, including personal information, that the inspector reasonably requires, and on request give written answers to the inspector's questions (s. 24 (5)).
• Comply with an inspector's written order to remedy a contravention within the time period the order specifies; a request for the director's review must be received within 14 days after the order is served, or the order is final (ss. 27 and 28 (2)).
• If you fail to comply with an inspector's order within its time period, the director may require you to pay an administrative penalty, which is due within 30 days after the notice is served unless you appeal it to the Court of King's Bench within 30 days (ss. 29 (1), 30 (3) and 31 (1)).
• Do not knowingly make a false or misleading statement to the director or an inspector, or in a record or report given or required under the Act, and do not hinder, obstruct or interfere with, or attempt to hinder, obstruct or interfere with, the director or an inspector (s. 34 (1) (c) to (e)).
• If you are a director, officer, employee or agent of a corporation, do not authorize, permit or acquiesce in the corporation's commission of an offence under the Act (s. 34 (2)).

M.R. 171/2015, ss. 11 and 14 (documentation and training policy) · Read the law's page

• If you are subject to the Regulation by operation of clause 3 (c) and have 50 or more employees in Manitoba, document the measures, policies and practices you establish under section 4, provide a copy on request, and notify the public that the documentation is available on request (s. 11 (1) and (4)).
• Display the notice prominently on your premises and on your website, if you have one, or give it by other reasonable means (s. 11 (2)).
• If a person disabled by a barrier requests the documentation, give the person the documentation or its information in a manner that takes the barrier into account, within a reasonable time and at no cost (s. 11 (3)).
• If you have 50 or more employees in Manitoba, document your training policy, including a summary of the content of the training and when it is to be provided (s. 14).
• From November 1, 2018 to April 30, 2019 these documentation duties reached organizations within clause 3 (c) that had 20 or more employees in Manitoba; Manitoba Regulation 71/2019 raised the figure to 50 from May 1, 2019 (ss. 11 (4) and 14 (2)).

M.R. 171/2015, ss. 3 (c), 4-10 and 12-13 (accessible customer service) · Read the law's page

• If you are an organization subject to the Act that provides goods or services directly to the public or to another organization in Manitoba and has one or more employees in Manitoba, establish and implement measures, policies and practices respecting barrier-free access to the goods or services you provide (ss. 3 (c) and 4 (1)).
• In doing so, identify the barriers to accessible customer service in your goods or services, seek to remove those you are responsible for, impose a fee for accommodating a person disabled by a barrier only if you cannot reasonably accommodate the person otherwise, provide access by alternate means where a barrier cannot reasonably be removed, and seek to prevent new barriers (s. 4 (2)).
• Keep your actions consistent with the purposes and principles of the Act and with your obligation to make reasonable accommodations under The Human Rights Code (s. 4 (3)).
• Make reasonable efforts to communicate with a person who self-identifies as disabled by a barrier in a manner that takes the barrier into account (s. 5).
• Recognize in your policies that a person disabled by a barrier may use assistive devices, may be accompanied by a support person and may be accompanied by a service animal, and reasonably accommodate the use of those devices (ss. 6 to 8).
• If you provide goods or services at particular premises, let the person and the support person enter together and keep access to the support person, and give advance notice of any amount payable in respect of the support person (s. 7 (2) and (3)).
• Make sure any feature of your built environment meant to give barrier-free access is available for use, and if it is unavailable give notice of the reasons, an estimate of when it will be available and any alternate means of access, displayed prominently on the premises and on your website, if you have one, or given by other reasonable means (s. 9).
• Make reasonable efforts to provide a process for receiving and responding to feedback about the accessibility of your goods or services that suits persons disabled by barriers, and for documenting your resulting actions and making that documentation available on request (s. 10).
• Comply with the measures, policies and practices you establish (s. 12).
• Make sure training about accessible customer service is or has been provided to those who provide your goods or services directly to the public or to another organization in Manitoba, including employees, agents and volunteers, and to those who develop or implement your measures, policies and practices, covering the matters in section 13 (2), as soon as reasonably practicable after the duties are assigned and on an ongoing basis when your measures change (s. 13).
• Section 15 on accessibility of public events does not apply to an organization subject to the Regulation by operation of clause 3 (c) (s. 15 (3)).

M.R. 47/2022, ss. 3 (1), 4 (1)-(3), 5, 6 and 9 (accessible communication) · Read the law's page

• If you are an organization subject to the Act that has one or more employees in Manitoba, establish and implement measures, policies and practices respecting accessible communication (ss. 2 (c) and 3 (1)).
• Educational institutions, which include private vocational institutions and independent schools, and libraries have been bound by the Regulation since May 1, 2024, whatever their number of employees (ss. 1 and 2 (b)).
• Make sure accessible communication training is provided to those who communicate directly to the public or to another organization in Manitoba on your behalf, including employees, agents and volunteers, to your educators if you are an educational institution, to those who develop or maintain your web content, to those who purchase or procure information technology or communication tools, and to those who develop or implement your accessible communication measures, covering the matters in section 4 (2), as soon as reasonably practicable and on an ongoing basis when your measures change (s. 4 (1) to (3)).
• Take appropriate measures to inform the public and your employees that on request you will provide information through a communication support or accessible format (s. 5).
• On a request for information, including information related to emergency procedures or public safety, through a communication support or accessible format, consult the person to identify the support or format that would remove the barrier and provide the information through it in a timely manner (s. 6 (1) and (2)).
• Do not impose a cost or fee for providing information through a communication support or accessible format that is greater than the cost or fee imposed on a person who did not make a request (s. 6 (3)).
• You need not provide the information through a communication support or accessible format if it is not technically feasible, the required technology cannot readily be obtained, it would cause undue hardship, you do not have direct control over the information, or the information relates to product labels or other product information; section 6 does not apply to information in educational materials or library resources (s. 6 (4) and (5)).
• Make reasonable efforts to provide a process for receiving and responding to feedback about accessible communication that suits persons disabled by barriers, and for documenting your resulting actions and making that documentation available on request (s. 9).

M.R. 47/2022, ss. 3 (2) and 4 (4) (documented policies of large employers) · Read the law's page

• If you are a large employer (an employer with at least 50 employees, or, for a seasonal workplace, at least 50 employees doing work expected to continue for at least 90 days), document the measures, policies and practices you establish under the Regulation and make the documented policies publicly available (s. 3 (2)).
• If you are a large employer, create and document an accessible communication training policy, including a summary of the content of the training and when the training is provided (s. 4 (4)).
• Both duties also bind an educational institution, which includes a private vocational institution and an independent school, and a library, whatever their number of employees, and have done so since May 1, 2024 (ss. 2 (b), 3 (2) and 4 (4)).

M.R. 47/2022, ss. 7 and 8 (web content and web applications) · Read the law's page

• If you are an organization subject to the Act that has one or more employees in Manitoba, make your web content, meaning information published on your Internet website, meet or exceed the standards in WCAG 2.1 Level AA if it was published on or after May 1, 2025 (May 1, 2024 for an educational institution or a library) or if it is required to access your goods and services (ss. 1, 2 (c) and 7 (1)).
• Make a web application, meaning a software application that runs on a web server and is accessed by a user through a web browser, meet or exceed WCAG 2.1 Level AA if it is published, or receives an update that changes its functionality, user base or purpose, on or after May 1, 2025 (s. 8 (1) and (3)).
• The web content and web application duties do not apply where it is not technically feasible to publish in accordance with WCAG 2.1 Level AA, the required technology cannot readily be obtained, doing so would cause undue hardship, you do not have direct control over the content or application, or it relates to product labels or other product information (ss. 7 (2) and 8 (2)).
• The definition of web content reaches the Internet website of an organization within clause 2 (c), and reaches an intranet website only for the bodies in clauses 2 (a) and (b), which include educational institutions (among them private vocational institutions and independent schools) and libraries (s. 1).
• Section 8 reaches a software application that runs on a web server and is accessed through a web browser; a native mobile application, which is not accessed through a web browser, is outside it (s. 8 (3)).