Accessible Customer Service Standard Regulation, documentation of measures and of the training policy
M.R. 171/2015, ss. 11 and 14 (documentation and training policy)
In force since .
An accessibility requirements rule binding public and private bodies.
As of .
What it requires
- If you are subject to the Regulation by operation of clause 3 (c) and have 50 or more employees in Manitoba, document the measures, policies and practices you establish under section 4, provide a copy on request, and notify the public that the documentation is available on request (s. 11 (1) and (4)).
- Display the notice prominently on your premises and on your website, if you have one, or give it by other reasonable means (s. 11 (2)).
- If a person disabled by a barrier requests the documentation, give the person the documentation or its information in a manner that takes the barrier into account, within a reasonable time and at no cost (s. 11 (3)).
- If you have 50 or more employees in Manitoba, document your training policy, including a summary of the content of the training and when it is to be provided (s. 14).
- From to these documentation duties reached organizations within clause 3 (c) that had 20 or more employees in Manitoba; Manitoba Regulation 71/2019 raised the figure to 50 from (ss. 11 (4) and 14 (2)).
These lines are LexLint's reading of the law's text, as of .
If you get it wrong
Criminal exposureYes
Criminal exposure note
Failing to comply with an accessibility standard as required under section 20 is an offence under section 34 (1) (b), and a person guilty of an offence is liable on summary conviction to a fine of not more than $250,000 (s. 34 (3)). A director, officer, employee or agent of a corporation who authorized, permitted or acquiesced in the corporation's offence is also guilty of an offence (s. 34 (2)). A person who pays an administrative penalty may not be charged with an offence for that non-compliance unless it continues after the payment (s. 31 (4)).
Penalty structure
Section 34 (3) states one ceiling of $250,000 for a person guilty of an offence under the Act, on summary conviction, with no separate amount for a corporation and no amount per day. Section 29 (1) lets the director require payment of an administrative penalty "in the amount determined in accordance with the regulations", and neither the Act nor any of the five regulations made under it, as listed on , sets that amount.
- Rule
- Fixed only
- As of
- Currency
- CAD
- Fixed cap
- 250,000
Who enforces it
Enforcement body
An inspector whom the minister appoints under section 23 of The Accessibility for Manitobans Act, together with the director appointed under subsection 22 (1)
What it reaches
Instrument type
a regulation made under an act
Obligation class
Governance, Disclosure
Applicability criteria
- As of
- Combinator
- All of
- Criteria
- provides goods or services directly to the public or to another organization in Manitoba
- 50 or more employees in Manitoba
What this law does
Section 11 requires an organization to document the measures, policies and practices it establishes under section 4 and to provide a copy on request. It also requires the organization to provide notice that the documentation is available on request. An organization that is subject to the Regulation by operation of clause 3 (c) is subject to section 11 only if it meets the scale test in section 11 (4).
Section 14 requires an organization to document its training policy, including a summary of the content of the training and when training is to be provided. An organization that is subject to the Regulation by operation of clause 3 (c) is subject to section 14 only if it meets the scale test in section 14 (2). The Government of Manitoba states that the Regulation came into force for all organizations on .
Manitoba Regulation 71/2019 raised the employee threshold in sections 11 (4) and 14 (2). It came into force on , or on the day it was registered, whichever was later. It was registered on .
When LexLint raises it
When your app profile says your app ships a consumer interface.