Deploys a chatbot, in Spain
Each law's tag says when it binds: since in force proposed proposed from , in 7 weeks not yet in force
Código Penal, Interception of Telecommunications and Technical Listening or Recording to Discover Secrets or Violate Privacy (Article 197(1))since 3 lines
Ley Orgánica 10/1995, de 23 de noviembre, Código Penal, art. 197(1) · Read the law's page
- Do not, to discover another person's secrets or violate their privacy and without their consent, intercept their telecommunications or use technical devices for listening, transmission, recording or reproduction of sound or image, or of any other communication signal (Article 197(1)).
- Do not, for the same purpose and without their consent, seize another person's papers, letters, e-mail messages or any other documents or personal effects (Article 197(1)).
- Do not disseminate, reveal or cede to third parties the data or facts discovered, or the images captured, through such acts (Article 197(3)).
European Commission Guidelines and Code of Practice on Transparency of AI-Generated Content (Article 50 AI Act)since 0 lines
European Commission guidelines on Article 50 AI Act transparency obligations, published July 2026; Code of Practice on Transparency of AI-generated content
EU Artificial Intelligence Actsince 6 lines
Regulation (EU) 2024/1689 of the European Parliament and of the Council
- Tell people when they are interacting with an AI system.
- Label AI generated or deepfake content.
- Publish a summary of the training data used to develop a general purpose AI model.
- Comply with rightsholders' copyright opt outs when training a general purpose AI model.
- Do not use subliminal manipulation techniques.
- Do not operate a social scoring system.
Draft Organic Law for the Good Use and Governance of Artificial Intelligence (Proyecto de Ley Organica para el Buen Uso y la Gobernanza de la Inteligencia Artificial)proposed5 lines
Proyecto de Ley Organica, aprobado por el Consejo de Ministros el 26 de mayo de 2026; publicado por el Boletin Oficial de las Cortes Generales el 12 de junio de 2026, iniciando tramite parlamentario en el Congreso (preceded by Anteproyecto of )
- Label deepfake content as AI generated.
- Disclose to people when they are interacting with an AI system.
- Register public sector use of artificial intelligence.for a public body
- Provide transparency about public sector use of artificial intelligence.when it serves a public body
- Establish a channel for reporting concerns about AI use.
- This measure is in committee and binds nobody yet; what follows is what it would require if it is enacted in this form.
Ley 10/2025, Customer Service Rules for Automated Channels (Article 8 and Transitional Provision)from , in 7 weeks3 lines
Ley 10/2025, de 26 de diciembre, por la que se regulan los servicios de atención a la clientela, art. 8 y disposición transitoria única (BOE-A-2025-26698) · Read the law's page
- If you are a company providing water, gas or electricity, passenger transport, postal, electronic communications or financial services in Spain, do not use an answering machine or similar means as the exclusive customer service channel (article 8(1)).
- When your answering machine, conversational bot or similar means handles a customer's query, complaint, claim or incident report by telephone or electronic means, let the customer request personalised attention from the options of your main menu at any time from the start of the interaction (article 8(2)).
- Provide personalised attention through a natural-person operator who answers in real time and identifies themselves at the start of the conversation, as soon as possible, so that on average 95 percent of requests are attended within three minutes (article 8(2)).
- This law is in force from but gives companies twelve months from then to adapt their customer service, so these duties bind from (disposición transitoria única, point 1).