Is a securities firm, in Lithuania

Nr. XIV-1633, 2 str. 4, 6–8 d., 3, 6, 7, 13–15, 20–28, 30 str. ir 1 priedas, Gaminių ir paslaugų prieinamumo reikalavimų įstatymas (paslaugos) · Read the law's page

• If you provide to consumers an electronic communications service (other than machine-to-machine transmission), an audiovisual media access service, the website, mobile-device, e-ticket, real-time travel information, information screen or self-service terminal elements of a passenger air, bus, waterborne or rail transport service, a consumer banking service, an e-book service with its software, or an e-commerce service, design and provide it to meet the accessibility requirements of Annex 1 (Art. 2(4), 7(1), 13(1)); the Act has applied since 28 June 2025 (Art. 30(1)).
• A very small enterprise that provides services is exempt from the accessibility requirements and from the duties tied to complying with them (Art. 7(1)); under Art. 3(10) and Article 3(3) of the Law on the Development of Small and Medium-sized Business that is an enterprise with fewer than 10 employees whose annual revenue does not exceed EUR 2 million or whose balance-sheet assets do not exceed EUR 2 million, and Article 2(7) of that Law defines an enterprise as a legal person carrying on economic activity.
• For urban and suburban transport services the requirements apply only to interactive self-service terminals that are not built into vehicles, aircraft, ships or rolling stock (Art. 2(4), point 3).
• The service requirements for information screens apply only to interactive screens located in Lithuania, except screens built into vehicles, aircraft, ships or rolling stock (Art. 2(4), point 3).
• Provide information about how the service operates, its accessibility characteristics and its interoperability with assistive devices in more than one sensory channel and in an understandable way, in text formats from which alternative formats can be generated, in a suitable font size and type with sufficient contrast and spacing, with non-text content supplemented by a text alternative (Annex 1, point 10.2).
• Make the websites (including related online applications) and the mobile-device services you provide, including mobile apps, consistently and adequately accessible: perceivable, operable, understandable and robust (Annex 1, point 10.3).
• Make the products you use to provide the service accessible under points 2, 3 and 5 to 9 of Annex 1 (and point 4 where it applies), and where practicable give help desks, call centres, technical support, relay and training services accessible means of communication for information on the service's accessibility and its compatibility with assistive technologies (Annex 1, points 10.1, 10.4).
• For electronic communications services, provide real-time text alongside voice, total conversation where voice is combined with video, and emergency communications that are synchronised and relayed through the electronic communications providers to the Common Help Centre (Annex 1, point 11.1).
• For audiovisual media access services, provide electronic programme guides that are perceivable, operable, understandable and robust and carry information on accessibility options, and transmit accessibility components (subtitles for the deaf and hard of hearing, audio description, spoken subtitles, sign language interpretation) with adequate quality, synchronised with sound and video, with user control of their display and use (Annex 1, point 11.2).
• For passenger air, bus, rail and waterborne transport services, give information on the accessibility of vehicles, surrounding infrastructure and the built environment and on assistance for persons with disabilities, and on smart ticketing, real-time passenger information and additional service information such as broken lifts or services temporarily unavailable (Annex 1, point 11.3).
• For consumer banking services, provide identification methods, electronic signatures, security and payment services that are perceivable, operable, understandable and robust, and give information in language of no higher than level B2 (Annex 1, point 11.5).
• For e-books, keep text and audio synchronised where both exist, do not let digital files or digital rights management block assistive technology or accessibility features, make content, navigation and format accessible, and give accessibility features in the metadata (Annex 1, point 11.6).
• For e-commerce services, give information on the accessibility of the products and services sold where the responsible operator provides it, and make identification, security and payment functions provided as services, and the identification methods, electronic signatures and payment services, perceivable, operable, understandable and robust (Annex 1, point 11.7).
• Where the requirements in Chapters I to V of Annex 1 do not cover a function of the product or the service, make it accessible by meeting the related functional performance criteria of Chapter VI; those criteria may replace a specific technical requirement only where they give equivalent or greater accessibility (Annex 1, points 15 to 17).
• State in the general terms of service (or an equivalent document) how the service meets the applicable accessibility requirements, describing those requirements and, where relevant, the design and operation of the service and how the provision process and its monitoring keep the service conforming; publish that information, provide it in writing and orally on request, in forms accessible to persons with disabilities, and keep it as long as the service is provided (Art. 13(2)).
• To meet the information duty of Art. 13(2) you may fully or partly apply harmonised standards and technical specifications whose references the EU has published in the Official Journal (Art. 13(3)).
• Put in place procedures that keep the service in conformity throughout its provision, taking account of changes in the service, in the accessibility requirements and in the harmonised standards or technical specifications relied on (Art. 13(4)).
• If the service does not conform, take the measures needed to bring it into conformity and inform the market surveillance authority at once, and no later than 5 working days after learning of it, with details of the non-conformity and the measures taken (Art. 13(5)).
• On the authority's reasoned request give it in writing, within the period it sets (not shorter than 3 working days), all the information and documents needed to show the service conforms, and cooperate in the actions taken to bring it into conformity (Art. 13(6)).
• The accessibility requirements apply only to the extent that compliance does not require a significant change that fundamentally alters the basic nature of the service and does not impose a disproportionate burden on the operator (Art. 14(1)).
• To rely on that limit, carry out the assessment against the criteria in Annex 2, document it, keep the report for 5 years after the service was last provided, and give the authority a copy in writing within the period it sets (not shorter than 3 working days) (Art. 14(2)-(3)).
• A service provider that relies on the limit renews the assessment for each category or type of service when the services offered change, when the authority asks, and at least every 5 years (Art. 14(5)).
• If you rely on the limit, send the information in the assessment report to the authority in writing, in the way it sets, at once and within 3 working days of the assessment; a very small enterprise is not bound by this duty (Art. 14(7)).
• You cannot rely on the disproportionate-burden limit if you receive funding for improving accessibility from other public or private sources rather than using your own resources (Art. 14(6)).
• Services that meet harmonised standards or technical specifications, or parts of them, whose references the EU has published in the Official Journal are presumed to meet the applicable accessibility requirements to the extent those standards or specifications cover them (Art. 15(1)-(2)).
• If the authority finds that the service does not meet the requirements, act within the reasonable period it sets (not shorter than 3 working days) to bring the service into conformity; if you do not, the authority orders you to stop providing the service (Art. 20(2)).
• During an inspection carry out the authority's lawful instructions and demands, give officials access to the territory, buildings and premises where the services are provided, appoint a person to take part, and give them the information, data and documents needed, whatever the medium (Art. 21(4)).
• Until 28 June 2030 you may keep providing similar services with products you lawfully used before the Act took effect, and a service contract concluded before 28 June 2025 stays valid unchanged until it ends, but no later than 28 June 2030 (Art. 30(3)).