Provides telecom services, in Lithuania

Lietuvos Respublikos elektroninių ryšių įstatymas Nr. IX-2135, Art. 74(4)-(8) · Read the law's page

• If you provide public electronic communications networks or services, notify the State Data Protection Inspectorate without delay of a personal data security breach (Law on Electronic Communications Article 74, paragraph 4).
• Notify the subscriber, registered user or other person without delay where the breach may adversely affect the security of their data or their privacy, unless you prove to the Inspectorate that appropriate technical measures made the data inaccessible to unauthorized persons (Article 74, paragraphs 4 and 5).
• In the notice, describe the nature of the breach, give contact details and recommend measures to reduce its adverse effects, and add the consequences of the breach and the measures you proposed or took in the notice to the Inspectorate, following Regulation (EU) 611/2013 (Article 74, paragraphs 6 and 7).
• Record every personal data breach, with its causes, its effects and the measures taken (Article 74, paragraph 8).

40 str. 2, 3, 11 ir 13 d., Elektroninių ryšių įstatymas Nr. IX-2135 (neįgalių galutinių paslaugų gavėjų lygiavertės galimybės ir informacija) · Read the law's page

• If you provide a public electronic communications service in Lithuania, ensure that end users with disabilities can use the electronic communications services that most end users use (Art. 40(11)); the provision has applied since 1 December 2021.
• Ensure that end users with disabilities can use the benefits that the choice of providers and services made by most end users offers (Art. 40(11)).
• Follow any requirement the Communications Regulatory Authority sets on access to electronic communications services for end users with disabilities, real-time total conversation services included, and the standards and technical specifications it sets or recommends (Art. 40(11)).
• Publish and provide, under the Authority's Electronic Communications Service Provision Rules, information on the electronic communications services you provide and on the measures you have taken to ensure equivalent access for end users with disabilities, in the scope, content, form and by the means and terms the Authority sets (Art. 40(2)).
• Before the service contract is made, give the service recipient, and state in the contract, the information of the content and form that the Authority's Electronic Communications Service Provision Rules set (Art. 40(3)).
• If you are a very small enterprise, as the Law on the Development of Small and Medium-sized Business defines it, that provides only number-independent interpersonal communications services, Article 40 does not bind you except paragraphs 5, 7 and 13 (Art. 40(13)); tell end users, before you conclude a contract with them, that the exception applies to that contract (Art. 40(13)).

40 str. 8 d., Elektroninių ryšių įstatymas Nr. IX-2135 (skubios pagalbos paslaugos, neįgalūs galutiniai paslaugų gavėjai) · Read the law's page

• If you provide a public electronic communications network or a public number-based interpersonal communications service, ensure free of charge, on the conditions and under the procedure the Communications Regulatory Authority sets, that your end users, end users with disabilities included, can use the services of the bodies that handle emergency calls (Art. 40(8), first sentence); the provision has applied since 1 December 2021.
• In line with the EU acts that harmonize accessibility requirements for products and services and the national provisions that implement them, ensure that end users with disabilities can use the services of the bodies that handle emergency calls on terms equivalent to those of other end users (Art. 40(8), second sentence).

69 straipsnio 2-5 dalys, Lietuvos Respublikos elektroninių ryšių įstatymas Nr. IX-2135 · Read the law's page

• If you apply for radio frequencies for electronic communications in Lithuania, in a tender, an auction or on direct request, give the Communications Regulatory Authority information on the manufacturers, suppliers and maintenance and support providers of the equipment, devices and software you plan to use that appear on the list set by the Minister of National Defence (Article 69(2)).
• If you hold the right to use radio frequencies and intend to use equipment, devices or software from other manufacturers or suppliers, or other maintenance and support providers, than those you declared, notify the Communications Regulatory Authority first, and do not use them for electronic communications activity until the national security vetting finds the supplier meets national security interests (Article 69(5)).

Nr. 1V-1160, Elektroninių ryšių paslaugų teikimo taisyklės, 4.7, 5.2, 11.5, 15, 16.5 ir 19 p. (neįgalių galutinių paslaugų gavėjų informacija) · Read the law's page

• If you provide internet access services or interpersonal communications services, publish, in your customer service centers at a place accessible to every end user and on your website, information on the measures you have taken to ensure equivalent access for end users with disabilities to those services, including all functions, practices, policies and procedures and changes in the service specially adapted for them (Rules, points 4 and 4.7); the Rules in this wording have applied since 10 March 2022.
• Publish that information in a computer-readable format and, in line with the EU acts that harmonize accessibility requirements for products and services and the national acts that implement them, in other formats so that end users with disabilities can perceive it according to the kind of disability (Rules, point 5.2).
• Before a consumer is bound by a contract or offer, give the consumer, if you provide internet access services or interpersonal communications services, full information on the products and services intended for consumers with disabilities and on how the consumer can get the latest information about them (Rules, points 10 and 11.5); give it clearly and intelligibly on a durable medium or in a document that is easy to download (Rules, point 14).
• At the request of a consumer with a disability, give the information in points 10 to 13 of the Rules in the formats point 5.2 sets (Rules, point 15).
• Before the contract is made, give the consumer free of charge a concise and easily understandable contract summary that states the extent to which the services and products offered are adapted for consumers with disabilities; a provider that provides only transmission services used for machine-to-machine services is outside this duty (Rules, points 16 and 16.5).
• Treat the information in points 10 to 13 of the Rules and the contract summary in point 16 as an integral part of the contract, which only you and the consumer can change by agreement (Rules, point 18).
• Give the Authority, when it requires it, the information in point 4 of the Rules before you publish it, and clarify or supplement it within the period the Authority sets, at least 10 working days (Rules, point 6).
• Apply the Rules' chapter on information before the contract (points 10 to 18, the contract summary of point 16 included) also when you give information to an end user that is a very small or small enterprise or a non-profit organization, unless it expressly agrees that all or part of those provisions do not apply; this extension does not reach point 15 (Rules, point 19).
• If you find that you breached the Rules for particular consumers or groups of consumers or end users, remedy the breach also for the other consumers and end users of the same category (Rules, point 83).
• If you are a very small enterprise, as the Law on the Development of Small and Medium-sized Business defines it, that provides only number-independent interpersonal communications services, the Rules do not bind you except point 2 (Rules, point 2); tell end users, before you conclude a contract with them, that the exception applies to that contract (Rules, point 2).

Nr. TN-178, Galutinių paslaugų gavėjų galimybės naudotis skubiosios pagalbos tarnybų iškvietimo paslaugas teikiančių institucijų paslaugomis tvarkos aprašas, 4 p. (neįgalūs galutiniai paslaugų gavėjai) · Read the law's page

• End users of public electronic communications services who have disabilities must be given access to the Common Help Centre's services equivalent to that of other end users, the accessibility requirements the Accessibility Act sets for those services included (Procedure, point 4, first sentence); that sentence names no duty-bearer, and point 9 makes providers of public electronic communications networks and of public number-based interpersonal communications services answerable for not following the Procedure; the decision has applied since 6 March 2024.
• If you provide a public mobile network, let end users contact the Common Help Centre by SMS to 112, and let the Centre obtain the end user's location data by request (Procedure, point 4).
• If you provide a non-public electronic communications network from which calls can be made to public networks, you are recommended to follow the Procedure, above all where you give no alternative and easily available access to the emergency services (Council decision No. TN-178, point 2).

Nr. XIV-1633, 2 str. 4, 6–8 d., 3, 6, 7, 13–15, 20–28, 30 str. ir 1 priedas, Gaminių ir paslaugų prieinamumo reikalavimų įstatymas (paslaugos) · Read the law's page

• If you provide to consumers an electronic communications service (other than machine-to-machine transmission), an audiovisual media access service, the website, mobile-device, e-ticket, real-time travel information, information screen or self-service terminal elements of a passenger air, bus, waterborne or rail transport service, a consumer banking service, an e-book service with its software, or an e-commerce service, design and provide it to meet the accessibility requirements of Annex 1 (Art. 2(4), 7(1), 13(1)); the Act has applied since 28 June 2025 (Art. 30(1)).
• A very small enterprise that provides services is exempt from the accessibility requirements and from the duties tied to complying with them (Art. 7(1)); under Art. 3(10) and Article 3(3) of the Law on the Development of Small and Medium-sized Business that is an enterprise with fewer than 10 employees whose annual revenue does not exceed EUR 2 million or whose balance-sheet assets do not exceed EUR 2 million, and Article 2(7) of that Law defines an enterprise as a legal person carrying on economic activity.
• For urban and suburban transport services the requirements apply only to interactive self-service terminals that are not built into vehicles, aircraft, ships or rolling stock (Art. 2(4), point 3).
• The service requirements for information screens apply only to interactive screens located in Lithuania, except screens built into vehicles, aircraft, ships or rolling stock (Art. 2(4), point 3).
• Provide information about how the service operates, its accessibility characteristics and its interoperability with assistive devices in more than one sensory channel and in an understandable way, in text formats from which alternative formats can be generated, in a suitable font size and type with sufficient contrast and spacing, with non-text content supplemented by a text alternative (Annex 1, point 10.2).
• Make the websites (including related online applications) and the mobile-device services you provide, including mobile apps, consistently and adequately accessible: perceivable, operable, understandable and robust (Annex 1, point 10.3).
• Make the products you use to provide the service accessible under points 2, 3 and 5 to 9 of Annex 1 (and point 4 where it applies), and where practicable give help desks, call centres, technical support, relay and training services accessible means of communication for information on the service's accessibility and its compatibility with assistive technologies (Annex 1, points 10.1, 10.4).
• For electronic communications services, provide real-time text alongside voice, total conversation where voice is combined with video, and emergency communications that are synchronised and relayed through the electronic communications providers to the Common Help Centre (Annex 1, point 11.1).
• For audiovisual media access services, provide electronic programme guides that are perceivable, operable, understandable and robust and carry information on accessibility options, and transmit accessibility components (subtitles for the deaf and hard of hearing, audio description, spoken subtitles, sign language interpretation) with adequate quality, synchronised with sound and video, with user control of their display and use (Annex 1, point 11.2).
• For passenger air, bus, rail and waterborne transport services, give information on the accessibility of vehicles, surrounding infrastructure and the built environment and on assistance for persons with disabilities, and on smart ticketing, real-time passenger information and additional service information such as broken lifts or services temporarily unavailable (Annex 1, point 11.3).
• For consumer banking services, provide identification methods, electronic signatures, security and payment services that are perceivable, operable, understandable and robust, and give information in language of no higher than level B2 (Annex 1, point 11.5).
• For e-books, keep text and audio synchronised where both exist, do not let digital files or digital rights management block assistive technology or accessibility features, make content, navigation and format accessible, and give accessibility features in the metadata (Annex 1, point 11.6).
• For e-commerce services, give information on the accessibility of the products and services sold where the responsible operator provides it, and make identification, security and payment functions provided as services, and the identification methods, electronic signatures and payment services, perceivable, operable, understandable and robust (Annex 1, point 11.7).
• Where the requirements in Chapters I to V of Annex 1 do not cover a function of the product or the service, make it accessible by meeting the related functional performance criteria of Chapter VI; those criteria may replace a specific technical requirement only where they give equivalent or greater accessibility (Annex 1, points 15 to 17).
• State in the general terms of service (or an equivalent document) how the service meets the applicable accessibility requirements, describing those requirements and, where relevant, the design and operation of the service and how the provision process and its monitoring keep the service conforming; publish that information, provide it in writing and orally on request, in forms accessible to persons with disabilities, and keep it as long as the service is provided (Art. 13(2)).
• To meet the information duty of Art. 13(2) you may fully or partly apply harmonised standards and technical specifications whose references the EU has published in the Official Journal (Art. 13(3)).
• Put in place procedures that keep the service in conformity throughout its provision, taking account of changes in the service, in the accessibility requirements and in the harmonised standards or technical specifications relied on (Art. 13(4)).
• If the service does not conform, take the measures needed to bring it into conformity and inform the market surveillance authority at once, and no later than 5 working days after learning of it, with details of the non-conformity and the measures taken (Art. 13(5)).
• On the authority's reasoned request give it in writing, within the period it sets (not shorter than 3 working days), all the information and documents needed to show the service conforms, and cooperate in the actions taken to bring it into conformity (Art. 13(6)).
• The accessibility requirements apply only to the extent that compliance does not require a significant change that fundamentally alters the basic nature of the service and does not impose a disproportionate burden on the operator (Art. 14(1)).
• To rely on that limit, carry out the assessment against the criteria in Annex 2, document it, keep the report for 5 years after the service was last provided, and give the authority a copy in writing within the period it sets (not shorter than 3 working days) (Art. 14(2)-(3)).
• A service provider that relies on the limit renews the assessment for each category or type of service when the services offered change, when the authority asks, and at least every 5 years (Art. 14(5)).
• If you rely on the limit, send the information in the assessment report to the authority in writing, in the way it sets, at once and within 3 working days of the assessment; a very small enterprise is not bound by this duty (Art. 14(7)).
• You cannot rely on the disproportionate-burden limit if you receive funding for improving accessibility from other public or private sources rather than using your own resources (Art. 14(6)).
• Services that meet harmonised standards or technical specifications, or parts of them, whose references the EU has published in the Official Journal are presumed to meet the applicable accessibility requirements to the extent those standards or specifications cover them (Art. 15(1)-(2)).
• If the authority finds that the service does not meet the requirements, act within the reasonable period it sets (not shorter than 3 working days) to bring the service into conformity; if you do not, the authority orders you to stop providing the service (Art. 20(2)).
• During an inspection carry out the authority's lawful instructions and demands, give officials access to the territory, buildings and premises where the services are provided, appoint a person to take part, and give them the information, data and documents needed, whatever the medium (Art. 21(4)).
• Until 28 June 2030 you may keep providing similar services with products you lawfully used before the Act took effect, and a service contract concluded before 28 June 2025 stays valid unchanged until it ends, but no later than 28 June 2030 (Art. 30(3)).