Provides telecom services, in Italy

Decreto Legislativo 30 giugno 2003, n. 196, art. 126, comma 1 · Read the law's page

• Process location data other than traffic data, relating to users or subscribers of public communications networks or publicly available electronic communication services, only if the data are anonymous or the user or subscriber has given prior consent, revocable at any time, and only to the extent and for the duration needed for the requested value-added service (Article 126, paragraph 1).

D.Lgs. 1 agosto 2003, n. 259, art. 98-quaterdecies, commi 1 e 3 · Read the law's page

• If you provide publicly available electronic communications services, other than transmission services used for the provision of machine-to-machine services, give the consumer the information of Article 98-quaterdecies(1) and Annex 8 before the consumer is bound by a contract or a corresponding offer, in a format accessible to end-users with disabilities in accordance with Union law harmonising the accessibility requirements of products and services (Article 98-quaterdecies(1)).
• Include in that information the detailed information on products and services intended for end-users with disabilities and on how updates to it can be obtained, to the extent that it relates to a service you offer (Article 98-quaterdecies(1) and Annex 8).
• Give consumers a concise and easily readable contract summary whose main elements include the extent to which your products and services are designed for end-users with disabilities, in the Commission's template, free of charge and before the contract is concluded, also for distance contracts (Article 98-quaterdecies(3)(e) and (4)).
• If it is impossible for objective technical reasons to give the contract summary at that moment, give it afterwards without undue delay; the contract becomes effective when the consumer has confirmed agreement after receiving the summary (Article 98-quaterdecies(4)).
• Give the information of paragraphs 1, 3 and 5 also to end-users that are microenterprises, small enterprises or not-for-profit organisations, unless they have expressly agreed to waive all or parts of those provisions (Article 98-quaterdecies(2)).

D.Lgs. 1 agosto 2003, n. 259, art. 98-vicies quater · Read the law's page

• If you provide publicly available electronic communications services, meet the requirements the Authority specifies so that consumers with disabilities have access to electronic communications services, including the related contract information of Article 98-quaterdecies, equivalent to that of all consumers (Article 98-vicies quater(1)(a)).
• Meet the requirements the Authority specifies so that consumers with disabilities benefit from the range of undertakings and services available to the majority of consumers (Article 98-vicies quater(1)(b)).

D.Lgs. 1 agosto 2003, n. 259, artt. 98-quindecies, comma 1, e 98-sedecies, comma 1 · Read the law's page

• If you provide internet access services or publicly available interpersonal communications services subject to terms and conditions, publish the information of Annex 9, unless the Authority publishes it itself, in a clear, comprehensive, machine-readable manner and in a format accessible to consumers with disabilities in accordance with Union law harmonising the accessibility requirements of products and services, and keep it updated (Article 98-quindecies(1)).
• Include in the published information the details of products and services, with the functions, practices, policies and procedures and changes in the operation of the service, intended specifically for end-users with disabilities (Article 98-quindecies(1) and Annex 9, point 2.6).
• Supply the information to the Authority before publication when it asks, and follow any further requirement the Authority specifies on the form of publication (Article 98-quindecies(1)).
• If the Authority requires it, publish complete, comparable, reliable, user-friendly and up-to-date information on the quality of your services and on the measures you have taken to ensure equivalent access for consumers with disabilities, to the extent that you control at least some elements of the network directly or through a service level agreement (Article 98-sedecies(1)).

Legge 14 luglio 2023, n. 93, artt. 2 and 5 · Read the law's page

• If you provide network access, run a search engine, or provide an information society service involved in any way in making the website or illegal service accessible, execute AGCOM's disabling order without delay and in any case within 30 minutes of its notification, by disabling DNS resolution of the listed domain names and routing of traffic to the listed IP addresses or by other technological and organizational measures that make the content unusable by end users.
• If you provide a VPN service or a publicly available DNS service, wherever you reside or are located, execute AGCOM's disabling orders in the same way.
• If you run a search engine or provide an information society service that is not involved in the accessibility of the site, still take, within the same 30 minutes of notification, all useful technical measures to hinder the visibility of the illegal content, including de-indexing the blocked domain names from search engines.
• If you assign IP addresses, run the registry of the .it country-code domain or register domain names, periodically restore the resolution and routing blocked under Article 2, after at least six months, for those not used for unlawful purposes.
• At AGCOM's request, inform the Rome public prosecutor's office without delay of all the activities you carried out to comply with an order and supply any data you hold that could identify the providers of the unlawfully distributed content.

Artt. 1 e 2, Legge 28 giugno 2024, n. 90 · Read the law's page

• If you are a central public administration, region, metropolitan city, large municipality or regional capital, urban or suburban public transport company, local health authority, or an in-house company providing IT, transport, wastewater or waste services for them, report any incident on the ACN taxonomy that affects your networks, information systems or IT services without delay and within 24 hours of learning of it, and make a complete notification within 72 hours of that moment (Law 90/2024, Article 1(1) and (2)).for a public body
• Make the report and the notification through the procedures on the ACN website (Article 1(2)).for a public body
• If ACN notifies you of a specific vulnerability you are exposed to, as an entity in Article 1(1), a national cybersecurity perimeter entity or an electronic communications provider under Article 40(3) of the Electronic Communications Code, apply the remedies it indicates without delay and within 15 days of its notice, unless technical or organisational reasons you have promptly communicated to ACN prevent it (Article 2).

D.Lgs. 27 maggio 2022, n. 82, artt. 1(3), 3(2)-(3), 12-14 e 25 · Read the law's page

• If you provide a consumer service listed in Article 1(3) of Legislative Decree 82/2022 (electronic communications, access to audiovisual media, the passenger transport elements, consumer banking, e-books and dedicated software, or e-commerce), design and provide it in conformity with the accessibility requirements of sections III and IV of Annex I, which the decree applies to urban, suburban and regional transport services as well (Articles 3(2) and 12(1)); the decree has effect from 28 June 2025 (Article 25(1)). These provisions implement Articles 4(1), 4(3), 4(5), 13, 14, 15 and 32 of Directive (EU) 2019/882.
• Prepare the information required by Annex IV of the decree on how the service meets the accessibility requirements, include it in your general conditions or an equivalent document, make it available to the public in written and oral form in a manner accessible to persons with disabilities, and keep it while the service is operating (Article 12(2) and Annex IV, point 1).
• If you provide an audiovisual media service, ensure where possible that it is available through more than one sensory channel (Article 12(1)).
• If your website or mobile application gives information on local public transport routes, show also the routes accessible to persons with disabilities (Article 12(3)).
• Put in place the measures needed to keep the service in constant conformity as its features, the applicable requirements and the harmonised standards or technical specifications change (Article 12(4)).
• If the service does not conform, take the corrective measures needed and inform the Agenzia per l'Italia Digitale and the national authorities of the Member States where you provide the service immediately, stating the requirements not met and the measures taken (Article 12(5)).
• On reasoned request, give the Agenzia per l'Italia Digitale and the competent authorities of the Member States the information needed to show conformity, and cooperate in the measures taken to bring the service into conformity (Article 12(6)).
• If you rely on the exceptions of Article 13(1) (a substantial modification that changes the nature of the service, or a disproportionate burden), assess them on the criteria of Annex V, document the assessment, keep the results for not less than five years from the last supply of the service, and give a copy of it on request of the Ministry or the competent authorities of the Member States (Article 13(2) and (3)).
• Renew a disproportionate-burden assessment when the service is changed, when the supervising authority asks, and at least every five years (Article 13(5)).
• Unless you are a microenterprise, inform the competent supervisory authority when you rely on Article 13(1) for a specific service (Article 13(7)); Article 13(1)(b) does not apply to an operator that receives public or private funding to improve accessibility (Article 13(6)).
• A service is presumed to conform to the accessibility requirements that harmonised standards published in the Official Journal of the European Union cover when it conforms to them or to parts of them, and to the requirements that technical specifications cover when it conforms to those specifications or parts of them (Article 14(1) and (2)).
• A transport service that meets the accessible-information requirements of Regulations (EC) 261/2004, 1107/2006, 1371/2007, 1177/2010 and 181/2011 and of the acts under Legislative Decree 57/2019 is deemed to conform to the corresponding requirements of the decree, unless the decree sets further requirements that it must then also meet (Article 4(1)).
• The decree does not apply to pre-recorded time-based media or office file formats published before 28 June 2025, online maps and mapping services (where navigation maps give essential information in an accessible digital mode), third-party content you neither fund, develop nor control, or archive content not updated after 28 June 2025 (Article 1(5)).
• Contracts for services concluded before 28 June 2025 may continue unchanged until they expire, for not more than five years from that date, and until 28 June 2030 you may keep providing your services using products you lawfully used before that date to provide similar services (Article 25(1)).
• Self-service terminals lawfully used before 28 June 2025 may stay in use for similar services until the end of their economically useful life, for not more than twenty years from entry into use (Article 25(2)).

D.Lgs. 27 maggio 2022, n. 82, artt. 21 e 24 · Read the law's page

• If a service listed in Article 1(3) of Legislative Decree 82/2022 is found non-conforming, take the corrective measures the Agenzia per l'Italia Digitale requires within the reasonable and proportionate period it sets (Articles 21(1) and 21(4)); the decree has effect from 28 June 2025 (Article 25(1)). Articles 21 and 24 implement Articles 23 and 30 of Directive (EU) 2019/882.
• If you do not take the corrective measures in time, the Agency sets a reasonable period to block the specific service and, where necessary, to withdraw the mobile application from the store, or adopts measures inhibiting use of the service; the measures are revoked if you comply (Article 21(1)).
• Cooperate with the Agency, and give it the information it requests, in the activities of Article 12(5) and the last sentences of 13(3) and 13(4); a failure to cooperate is fined, save a reasoned refusal where the information could expose you to punitive administrative sanctions or a criminal offence (Article 24(3)).
• Where you are a legal person within Article 3(1-bis) of Law 4/2004, the fine of Article 9(1-bis) of that Law applies to you in every case (Article 24(1), second sentence).

Delibera AGCOM n. 106/25/CONS del 30 aprile 2025, Allegato B, art. 8; Delibera n. 271/25/CONS · Read the law's page

• If you directly handle incoming international voice calls on your international network interfaces, take measures to block incoming international voice calls that do not respect the ITU numbering Recommendations.
• Take measures to block incoming international voice calls that do not respect ITU-T Recommendation E.157, and those that present a national fixed (geographic) E.164 number as calling line identity, except in justified cases.
• Take measures to block incoming international voice calls that present a national mobile E.164 number as calling line identity, after checking and verifying that the end user is not roaming abroad, except in justified cases. Carry out the roaming checks in compliance with the relevant privacy provisions.
• Ensure that the measures do not compromise the handling of legitimate incoming international voice calls and do not block the exceptions allowed at national level, and implement them according to the technical specifications in Annex A to the Delibera.
• If you offer specialised mobile and personal communications services, you are subject to the obligations in Article 8(5) of Annex B. As an alternative to building the API interface, you may ask AGCOM and all authorized international carriers to block all calls from abroad to Italy that present a calling line identity of numbers assigned to or used by you.

Delibera AGCOM n. 106/25/CONS, Allegato B, art. 5, comma 1, punto 2.6 · Read the law's page

• If you provide internet access services or publicly available interpersonal communications services subject to terms and conditions, publish the detailed information on products and services, including functions, practices, policies and procedures and changes in the operation of the service, intended specifically for end-users with disabilities, in conformity with Union law harmonising the accessibility requirements of products and services and with Resolution 290/21/CONS as last amended by Resolution 281/24/CONS (Regulation, Article 5(1), point 2.6).
• Publish that information in a format accessible to consumers with disabilities (Article 98-quindecies(1) of the Code).

Delibera AGCOM n. 290/21/CONS, artt. 2-9 e 11 · Read the law's page

• As a fixed-network operator, give deaf, totally blind, partially blind and seriously walking-limited consumers a 50% reduction of the monthly fee on the base price of all flat and semi-flat voice and data offers and of internet-only offers, whatever the technology and speed, and carry out their tariff plan upgrades free of charge where technically possible (Article 4(1)).
• As a mobile network operator or mobile virtual network operator, give those consumers a 50% discount on the base price of at least one offer in each of three bands of data allowance, below the threshold (50 gigabytes at first application, and above 20 gigabytes), above the threshold, and unlimited, chosen among the best-selling subscribable offers (Article 5(1)).
• Add to those discounted mobile offers an offer, among those reserved for minors, that complies with the parental control guidelines of Resolution 9/23/CONS, and accept an application for a minor who cannot hold the SIM from the person exercising parental responsibility, with supporting documents (Article 5(1-bis) and (3-bis), added by Resolution 251/23/CONS).
• Deal with an application within 30 days of receiving the medical certification or the handicap record; the facilitation runs from the date you receive the application (Articles 4(2) and 5(2)).
• As a universal service provider, give new deaf, totally blind and partially blind customers ADSL access free of charge and without activation and deactivation costs (Article 3(2)).
• Publish on your website a page named Agevolazioni per utenti con disabilità with detailed information on the fixed and mobile offers and the application forms, linked from the home page, with contents that follow the Web Content Accessibility Guidelines, a form that can be completed on the website and sent through your digital channels, and the option to name a person who manages the contract, advertised on the page and indicated on the bill (Article 6).
• On request of totally or partially blind consumers of Article 1(1)(j) and (k), send the bill free of charge in PDF or another format compatible with assistive reading technologies, at the e-mail address the consumer indicates (Article 7(1)).
• Provide a free dedicated digital channel, open from 8 a.m. to midnight, through which the beneficiaries can report a fault or the theft of a mobile terminal, ask for technical assistance, file a complaint and receive information after identification, and give priority to their repair requests over simultaneous requests from other users within the terms of the service charter (Article 8(1) and (2)).
• As a fixed-network operator, provide a global conversation service, at a price not above the base tariff of a national call and modulated to compensate for the longer duration of the call, keeping the information exchanged confidential, available in the daytime (Article 9(1)).
• Report to the Authority by 30 January of each year the number of facilitations in place at 31 December of the previous year, by type of service, fixed or mobile, and by category of disability (Article 2 of Resolution 281/24/CONS).
• Promote further advanced support services for persons with disabilities, based on modern digital technologies, and inform the Authority of them (Article 8(3)).
• Advertise the facilitations of the resolution promptly, in the most suitable way, to all potential beneficiaries (Article 11(3)).
• If you provide fixed or mobile electronic communications services to consumers and are not a micro, small or medium enterprise as Article 1(1)(n) to (p) defines them, Resolution 290/21/CONS applies to you; the micro enterprise has fewer than 10 persons and an annual turnover or balance sheet total not above EUR 2 million, the small enterprise fewer than 50 persons and not above EUR 10 million, and the medium enterprise fewer than 250 persons with an annual turnover not above EUR 50 million or a balance sheet total not above EUR 43 million (Articles 1(1)(n) to (p) and 2(4)).
• If you are a micro, small or medium enterprise and offer facilitations to these consumers of your own accord, advertise them on your website as Article 6(1) and (2) provide (Article 2(4)).
• Give each beneficiary the facilitation for one fixed connection and one mobile number only, let a partially blind or seriously walking-limited consumer claim only one of the facilitations of Articles 4 and 5, and do not grant it to a requester who already benefits from government measures giving a similar discount on ultra-broadband offers (Articles 2(3), 2(5), 4(6) and 5(4)).
• Keep giving deaf consumers who had the exemption from the telephone subscription fee when the resolution was published, and deaf and blind consumers who had 180 hours of free browsing on a metered internet offer, those facilitations for the whole contract (Article 3(1)).

Delibera AGCOM n. 307/23/CONS, Allegato B, art. 4, commi 2-6 · Read the law's page

• If you offer publicly available electronic communications services, other than transmission services used for the provision of machine-to-machine services, provide the contract information in a format accessible to end-users with disabilities in accordance with Union law harmonising the accessibility requirements of products and services, before the consumer is bound by a contract or a corresponding offer (Regulation, Article 4(2)).
• Include in the minimum contract information the detailed information on products and services intended for end-users with disabilities and on how updates to it can be obtained (Regulation, Article 4(3), point 6).
• State in the contract summary the extent to which your products and services are designed for end-users with disabilities, in the Commission's template, free of charge and before the contract is concluded, also for distance contracts (Regulation, Article 4(5)(e) and (6)).
• Give the information of paragraphs 2, 3, 5 and 7 also to microenterprises, small enterprises and not-for-profit organisations, unless they have expressly agreed at the conclusion of the contract to waive all or parts of those provisions, and put into their contract the clauses that allow the express waiver (Regulation, Article 4(4)).

Delibera AGCOM n. 98/23/CONS, art. 5 · Read the law's page

• If you provide the public telephony service, ensure that at least 75% of your public telephone stations are accessible to consumers with disabilities, with the same functionalities as are reserved to all other consumers (Resolution 98/23/CONS, Article 5(1)).