Provides telecom services, in Hungary

2003. évi C. törvény (Eht.) 156. § (2)-(5) · Read the law's page

• If you provide a publicly available electronic communications service in Hungary, notify the National Media and Infocommunications Authority without delay when you detect a breach of subscriber personal data, meaning accidental or unlawful handling or processing of the personal data you transmit, store or otherwise handle in providing the service (Eht. section 156, paragraphs 2 and 3).
• Keep a register of those breaches that records their essential circumstances and effects and the corrective measures you took, and make it cover every fact the Authority needs to check that you notified the person concerned as the Act requires (Eht. section 156, paragraph 4).
• Where a breach is likely to harm a subscriber's or another individual's personal data or privacy, also notify that person without undue delay, unless you satisfactorily show the Authority that you applied appropriate technical protection measures to the data affected (Eht. section 156, paragraph 5).

2003. évi C. törvény (Eht.) 129. § (1a) bekezdés a) pont · Read the law's page

• If you provide a publicly available electronic communications service, make the prior information available to the subscriber free of charge before the subscription contract is concluded, on a durable medium or, where that is not possible, as an easily downloadable document, and on request in an accessible format for people with disabilities (Act C of 2003, s. 129(1a)(a); Directive (EU) 2018/1972, Art. 102(1)).
• For a business subscriber that is an end-user micro-enterprise, small enterprise or public-benefit organisation, depart from section 129(1a) to (1c) only if the subscriber has expressly consented at the latest when the contract is concluded, and for any other business subscriber you may depart from them unilaterally, but if you apply section 129(1a) you must also apply sections 127(1a), 129(1b) and 129(1c) (NMHH Decree 22/2020, s. 4(1) and (3)).

2003. évi C. törvény (Eht.) 139. § és 144. § (8) bekezdés · Read the law's page

• If you provide internet access services or publicly available interpersonal communications services, regularly publish the information on the quality of your service in the cases, content, form and manner the President of the Authority sets by decree, so that subscribers, people with disabilities among them, get comprehensive, comparable, reliable, user-friendly and up-to-date information (Act C of 2003, s. 139; Directive (EU) 2018/1972, Art. 104(1)).
• If you provide internet access services or publicly available interpersonal communications services, publish the information on the characteristics of your services that the President of the Authority sets by decree, in the cases and at the frequency the decree sets, in a clear, machine-readable and comparable way, and in an accessible format for end-users with disabilities as well (s. 144(8); Directive (EU) 2018/1972, Art. 103(1)).

13/2011. (XII. 27.) NMHH rendelet, 12/A. § és 16/C. § · Read the law's page

• If you provide an electronic communications service under subscription contracts, provide only a service that meets the Accessibility Act, so that end-users with disabilities can use it as far as possible (NMHH Decree 13/2011, s. 12/A(1); Directive (EU) 2019/882, Art. 4(1) and (3), and Directive (EU) 2018/1972, Art. 111(1)).
• If you use electronic communications equipment of your own that is installed and operating at the end-user to provide a subscription service, make the equipment meet the product provisions of the Accessibility Act (s. 12/A(2)).
• In that case, when an end-user with a disability asks at a contract signing between people present, let the end-user try the equipment, in particular its compatibility with assistive technologies, and learn its assistive functions (s. 12/A(3)).
• The accessibility provisions of NMHH Decree 9/2022 need not be applied to a subscription contract concluded before 28 June 2025 until the contract expires, but at the latest until 28 June 2030, and you must amend your contracts in force to conform to that decree by 28 June 2030 (s. 16/C(1) and (2); Directive (EU) 2019/882, Art. 32(1)).
• A micro-enterprise, an undertaking that employs fewer than 10 persons and whose annual net turnover or balance sheet total is at most the forint equivalent of EUR 2 million, is outside section 12/A(1), and for a business subscription the parties may agree to deviate from the Decree's service-quality provisions (s. 12/A(1) and s. 2(4); Accessibility Act, ss. 2 point 28 and 3(3)).

2022. évi XVII. törvény a termékekre és a szolgáltatásokra vonatkozó akadálymentességi követelményeknek való megfelelés általános szabályairól, 1-6. §, 8-9. §, 11-12. § és 1-3. melléklet; 605/2022. (XII. 28.) Korm. rendelet · Read the law's page

• If you provide to consumers in Hungary an electronic communications service, a service that gives access to audiovisual media services, an element of an air, bus, rail or waterborne passenger transport service, a consumer banking service, an e-book or dedicated software service, or an e-commerce service, make the service meet the accessibility requirements of Annex 1 to the Accessibility Act (Act XVII of 2022, ss. 1(2) and 3(1); Directive (EU) 2019/882, Art. 4(1)); the Act has applied since 28 June 2025 to services provided after that day (ss. 10 and 11).
• Make the products you use to provide the service accessible, make the websites, related online applications and mobile applications through which you provide the service perceivable, operable, understandable and robust, and give information about the service in a way that uses more than one sensory channel, is understandable and has an alternative for non-text content (Annex 1, points 3.1 to 3.3).
• If you provide support services such as customer services, helplines or technical support, give information on the accessibility of the service and its compatibility with assistive technologies through accessible means of communication (Annex 1, point 3.4).
• If you provide an electronic communications service, provide real-time text in addition to voice and, where video is used, total conversation (Annex 1, points 4.1.1 and 4.1.2; Directive (EU) 2019/882, Annex I, Section IV).
• If you provide a service that gives access to audiovisual media services, provide perceivable, operable and understandable electronic programme guides and pass on subtitles, audio description, spoken subtitles and sign language interpretation completely, in step with sound and video and with user control of display and use (Annex 1, point 4.2).
• If you provide an air, bus, rail or waterborne passenger transport service, give the information on accessibility of vehicles, infrastructure, the built environment and assistance, and on smart ticketing, real-time passenger information and further service information that point 4.3 of Annex 1 lists; for urban, suburban and regional transport, make the self-service terminals used to provide the service accessible under the product rules (Annex 1, points 4.3 and 4.4).
• If you provide a consumer banking service, make identification methods, electronic signatures, security and payment services perceivable, operable, understandable and robust, and give information that does not exceed level B2 of the Common European Framework of Reference for Languages (Annex 1, point 4.5).
• If you provide e-books, keep text and audio in step, keep the digital files from obstructing assistive technologies, make content accessible and navigable and its presentation flexible, give accessibility information through metadata, and make sure digital rights management measures do not block accessibility features (Annex 1, point 4.6).
• If you provide an e-commerce service, give information on the accessibility of the products and services you sell where the responsible economic operator provides it, and make identification, security and payment functions perceivable, operable, understandable and robust (Annex 1, point 4.7).
• Assess and document, in line with Annex 3, how your service meets the accessibility requirements, set that information out in your general terms and conditions or an equivalent document, publish it in written and oral form in a manner accessible to people with disabilities, and keep it for as long as you provide the service (Act XVII of 2022, s. 6(1) and Annex 3, point 1).
• Keep the service continuously in line with the accessibility requirements and monitor changes in the service, in the requirements and in the harmonised standards or technical specifications that apply to it; a service that meets harmonised standards, or the technical specifications of a Commission implementing act, is presumed to meet the requirements those standards or specifications cover (ss. 4(1) and (2) and 6(2)).
• If you judge, or have reason to suppose, that your service does not meet the requirements, take corrective measures without delay and inform the supervising authority, and the competent authorities of the other Member States where you provide the service, giving details of the non-compliance and the corrective measures (s. 6(3) and (4)).
• When the supervising authority asks, hand over the information and documentation needed to show that the service meets the requirements and cooperate with the authority (s. 6(5) and (6)).
• If the supervising authority warns you that your service does not meet the requirements, tell it without delay about the corrective measures you take (Government Decree 605/2022, s. 7).
• Ensure the continuous training of your employees so that accessible services are provided, including in information, advice and advertising, and ensure compliance also where a third party provides the service or part of it as your subcontractor (s. 3(2) and (4)).
• If you rely on the condition that compliance would require a significant modification that fundamentally alters the essential characteristics of the service or would impose a disproportionate burden, prepare a written assessment with detailed reasons using the criteria of Annex 2, inform the supervising authority, review the assessment when the service changes, when the authority asks and at least every five years, and keep it for five years from the last provision of the service; you cannot rely on the disproportionate burden condition if you receive funding from a source other than your own to improve accessibility (s. 5(1) to (7)).
• The duties of this row bind a service provider other than a micro-enterprise, an undertaking that employs fewer than 10 persons and whose annual net turnover or balance sheet total is at most the forint equivalent of EUR 2 million; a micro-enterprise that provides services is exempt from points 3 and 4 of Annex 1 and from the Act's duties on compliance with the accessibility requirements (ss. 2 point 28 and 3(3); Directive (EU) 2019/882, Art. 4(5)).
• A service contract concluded before 28 June 2025 that does not meet the requirements is unaffected until it expires, but no later than 28 June 2030, and self-service terminals lawfully used before 28 June 2025 may stay in use to the end of their economically useful life, but for no more than 20 years after they entered use (s. 12(2) and (3); Directive (EU) 2019/882, Art. 32).

22/2020. (XII. 21.) NMHH rendelet, 4. § (1) és (3) bekezdés, 5. § (4) bekezdés l) pont, 5. § (6a) és (7) bekezdés és 10. § (6) bekezdés i) és j) pont · Read the law's page

• If you provide an internet access service or a publicly available interpersonal communications service, include in the prior information the details of the products you offer and the electronic communications services you provide to end-users with disabilities, and information on where current information on them is available, with regard also to point 3.2 of Annex 1 to the Accessibility Act (NMHH Decree 22/2020, s. 5(4)(l); Directive (EU) 2018/1972, Art. 102(1) and Annex VIII, Part B, point I(5)).
• If you use communications equipment in providing the service, meet point 3.2 of Annex 1 to the Accessibility Act also for the connection between the equipment installed at the end-user and the service (s. 5(6a)).
• Provide the summary of the subscription contract on the template of Commission Implementing Regulation (EU) 2019/2243, and fill in its section "Features for end-users with disabilities" with information on the main products and services for end-users with disabilities (s. 5(7); Act C of 2003, s. 129(1a)(b); Directive (EU) 2018/1972, Art. 102(3)(e)).
• Where it applies to the service, have your general terms and conditions contain the details of the products and services you offer to end-users with disabilities with regard to Annex 1 to the Accessibility Act, and information on where current information on them is available (s. 10(6)(i)).
• Where it applies to the service, have your general terms and conditions describe how you comply with the accessibility requirements on the basis of Annex 3 to the Accessibility Act (s. 10(6)(j)).
• The accessibility provisions of NMHH Decree 9/2022 need not be applied to a subscription contract concluded before 28 June 2025 until the contract expires, but at the latest until 28 June 2030, and you must amend your contracts in force to conform to that decree by 28 June 2030 (NMHH Decree 13/2011, s. 16/C(1) and (2); Directive (EU) 2019/882, Art. 32(1)).
• For a business subscriber that is an end-user micro-enterprise, small enterprise or public-benefit organisation, you may depart from section 5(1) to (7) only if the subscriber has expressly consented at the latest when the contract is concluded, and for any other business subscriber you may depart from them unilaterally; with any business subscriber you may also agree to depart from the Decree's other subscription-contract provisions, section 10(6) among them, except those section 4(4) lists (s. 4(1), (3) and (4)).

2022. évi XVII. törvény, 1. § (4) bekezdés, 12. § (5) bekezdés és 1. melléklet 4.1. és 4.1.3. pont · Read the law's page

• From 28 June 2027, if you provide an electronic communications service, ensure that emergency calls using voice and text, including real-time text, are synchronised, that emergency calls that also use video are synchronised as a total conversation, and that they are passed to the competent emergency service station (Act XVII of 2022, ss. 1(4) and 12(5) and Annex 1, points 4.1 and 4.1.3; Directive (EU) 2019/882, Art. 4(3) and Annex I, Section IV, point (a)(iii)).
• A micro-enterprise that provides services, an undertaking that employs fewer than 10 persons and whose annual net turnover or balance sheet total is at most the forint equivalent of EUR 2 million, is exempt from this requirement (ss. 2 point 28 and 3(3)).