Provides telecom services, in France

LCEN, art. 12 (loi n° 2004-575 du 21 juin 2004, as rewritten by loi n° 2024-449 du 21 mai 2024, art. 24) · Read the law's page

• It binds a provider of an internet browser (within the meaning of point 11 of Article 2 of Regulation (EU) 2022/1925), an internet access provider, a domain name resolution system provider, and a search engine or directory, but only once the French administrative authority notifies or orders it about an online service that the authority has found manifestly designed to imitate another service's interface (Article 12 of the LCEN).
• If you provide an internet browser and the authority notifies you of the address of such a service, display without delay a clear, legible, unique and understandable message warning the user of the risk of harm in accessing that address, with access to the official website that the implementing decree defines, and keep it for seven days from the notification (Article 12(I)).
• If the authority orders you, as a browser provider, to do so, display without delay a message that warns users trying to reach the service, makes access depend on the user's explicit confirmation and lets the user reach the official website, for the period ordered, which is at most three months (Article 12(II)).
• If you are an internet access provider or a domain name resolution system provider and the authority orders you to, take without delay every useful measure to prevent access to the address of the service for the period ordered, which is at most three months; the authority may extend the measure by up to six months and then by a further six months (Article 12(II)).
• If you operate a search engine or a directory and the authority notifies you of such an address, take every useful measure to stop listing it (Article 12(II)).

Code de la consommation, art. L. 412-13, D. 412-50, D. 412-57 à D. 412-61 et R. 451-4; arrêté du 9 octobre 2023, chapitres III à V · Read the law's page

• If you provide to consumers after 28 June 2025 electronic communications services (other than machine-to-machine transmission), services giving access to audiovisual media services, the listed elements of air, rail, bus and coach, metro, tram, trolleybus and inland waterway passenger transport services (websites, mobile services and apps, e-tickets and ticketing services, travel information, and interactive self-service terminals in the Union), consumer banking contracts and services, or e-commerce services, design and provide them to meet the accessibility requirements of chapters III and V of the Arrêté of 9 October 2023 (Code de la consommation, Art. L. 412-13, I and D. 412-50, I and D. 412-57, 1°).
• Make your websites, including related online applications, and your mobile device services, including mobile applications, accessible in a consistent and appropriate way by making them perceivable, operable, understandable and robust (Arrêté of 9 October 2023, Art. 8, 3°).
• Provide information on how the service works and on how it relates to any products used, with its accessibility features and its interoperability with assistive devices, through more than one sensory channel, in an understandable way and in text formats that allow other formats (Arrêté, Art. 8, 2°).
• Make your support services (help desks, call centres, technical support, relay and training services) give information on the accessibility of the service and its compatibility with assistive technologies through accessible modes of communication (Arrêté, Art. 8, 4°).
• For electronic communications services, including emergency communications, offer real-time text in addition to voice, total conversation where video is offered, synchronised voice and text emergency communications passed to the most appropriate emergency call-reception centre, and support for communication adapted to aphasia under the reference framework adopted by joint order (Arrêté, Art. 9, 1°).
• For services giving access to audiovisual media services, provide perceivable, operable, understandable and robust electronic programme guides and information on the availability of accessibility features, and make sure that subtitles for deaf and hard-of-hearing people, audio description, spoken subtitles and sign language interpretation are fully transmitted, in appropriate quality, synchronised with sound and video, and adjustable by the user (Arrêté, Art. 9, 2°).
• For passenger transport services, provide information on the accessibility of vehicles, surrounding infrastructure and the built environment and on assistance for persons with disabilities, and information on smart ticketing systems and real-time travel information (Arrêté, Art. 9, 3°).
• For e-commerce services, provide the accessibility information on the products and services offered when the responsible operator supplies it, and make identification, security and payment functions provided as part of a service, and identification methods, electronic signatures and payment services, perceivable, operable, understandable and robust (Arrêté, Art. 9, 5°).
• Set out the information assessing how the service meets the accessibility requirements in your general terms and conditions or an equivalent document, describing the service in accessible formats and explaining how the requirements are met, make it available to the public in written and oral form including in an accessible way, and keep it as long as the service is available (Code de la consommation, Art. D. 412-57, 2°, and the annex to Art. D. 412-57).
• Put procedures in place so that the provision of services stays compliant, taking account of any change in the service, in the requirements or in the harmonised standards or technical specifications against which conformity is declared (Art. D. 412-57, 3°).
• If a service is non-compliant, take the corrective measures needed and inform the market surveillance authorities of the Member States where you provide it, with details of the non-conformity and of any measure taken; on their reasoned request, supply all the information needed to show conformity and cooperate (Art. D. 412-57, 4° and 5°).
• If you rely on the disproportionate-burden defence, assess it on the criteria of the annex to Article D. 412-60, keep the results for five years from the last time the service was provided, give the authorities a copy on request, renew the assessment for each category or type of service when the service is altered, when the inspecting agents ask and at least every five years, and inform the market surveillance authorities of the Member State where the service is provided (Art. D. 412-60, I, III and IV).
• The requirements apply only to the extent that compliance does not require a significant change amounting to a fundamental alteration of the nature of the service and does not impose a disproportionate burden; if you receive funding from sources other than your own resources to improve the accessibility of a service, you cannot rely on the disproportionate burden for it (Art. L. 412-13, II).
• Context: the accessibility requirements for services and all the obligations tied to them do not apply to an enterprise that employs fewer than ten persons and whose annual turnover or balance sheet total does not exceed EUR 2 million (Art. L. 412-13, I).
• Context: the section does not apply to pre-recorded time-based media and office file formats published before 28 June 2025, online maps whose essential information is provided in an accessible digital form, third-party content you neither fund, develop nor control, or website and mobile application content that is an archive, which only holds content not updated or edited after 28 June 2025 (Art. D. 412-50, III).
• Context: services that conform to the accessible-information requirements of the EU passenger rights regulations are deemed to meet the accessibility requirements, and services that conform to harmonised standards or technical specifications are presumed to meet the requirements those cover (Art. D. 412-58 and D. 412-59).
• Context: contracts concluded before 28 June 2025 may run unmodified until they end and at the latest until 28 June 2030; you may keep using until 28 June 2030 products you lawfully used before 28 June 2025 to provide similar services; self-service terminals lawfully used before 28 June 2025 may stay in use for similar services until the end of their economically useful life, up to fifteen years from entry into service, and their renewal must secure a balanced territorial distribution (Loi n° 2023-171, Art. 16, VIII, B to D).