Duty LXD-4208
Deploys a companion chatbot, in Belgium
Each law's tag says when it binds: since in force proposed proposed
Act of 30 July 2018 Article 10/1, Recorded Commercial Communicationssince 2 lines
Loi du 30 juillet 2018, Art. 10/1, as inserted by the Act of , article 255 · Read the law's page
- Inform both parties of a call or communication recording, its precise purposes, and its storage period before recording it for proof of a commercial transaction with a person in Belgium, and erase the data once the transaction can no longer be challenged in court.
- Limit a call-centre quality-monitoring recording to a maximum one-month retention, with prior information to staff, under Act Article 10/1 paragraph 2.
Act of 30 July 2018, Article 10/1, Recording of Electronic Communications in Lawful Commercial Transactionssince 3 lines
Loi du 30 juillet 2018, art. 10/1 · Read the law's page
- Before you record an electronic communication and its traffic data as proof of a lawful commercial transaction or another professional communication, inform the parties to the communication of the recording, its precise purposes and the storage period.
- Erase those recordings and traffic data at the latest at the end of the period during which the transaction can be challenged in court.
- If you listen to or record communications and traffic data solely to monitor the quality of service in a call center, inform the people who work there beforehand of the possibility of listening and recording, the precise purpose and the retention period, and keep the data for one month at most.
EU AI Act — Articles 5 and 50 (Prohibited AI Practices; Bot Disclosure and Synthetic-Content Labeling)since 5 lines
Regulation (EU) 2024/1689, Arts. 5, 50 — directly applicable in Belgium as EU Member State
- Do not place on the market, put into service, or use an AI system for social scoring.
- Do not use real-time remote biometric identification in public spaces for law enforcement purposes, outside narrow exceptions that ordinarily need prior authorization.when it serves a public body
- Do not place on the market, put into service, or use an AI system that exploits individuals' vulnerabilities.
- Inform users, at the outset of an interaction, that they are interacting with an AI chatbot or voice-based interaction system.
- Mark generative AI system outputs in a machine-readable format.
Avant-projet de loi (Council of Ministers, 18 July 2026), partial transposition of Directive (EU) 2024/2853 on liability for defective productsproposed1 line
Avant-projet de loi modifiant les dispositions du Code civil relatives à la responsabilité du fait des produits défectueux, et insérant l’article 877/1 dans le Code judiciaire · Read the law's page
- Answer for a defective product under the Civil Code provisions on liability for defective products, which the draft amends; the draft also inserts Article 877/1 into the Judicial Code.