Records text chat, in the United Kingdom

Consumer Rights Act 2015, c. 15, s. 46 · Read the law's page

• This binds a trader that supplies digital content to a consumer under a contract; a trader acts for purposes relating to its trade, business, craft or profession, and a consumer is an individual acting wholly or mainly outside them (sections 2(2), 2(3) and 46(1)).
• If your digital content damages the consumer's device or other digital content, and the damage would not have occurred had you exercised reasonable care and skill, repair the damage within a reasonable time and without significant inconvenience to the consumer, bearing the necessary costs, or compensate the consumer with an appropriate payment (section 46(1) to (3)).
• Pay any compensation without undue delay and within 14 days of agreeing that the consumer is entitled to it, and charge the consumer no fee for the payment (section 46(5) and (6)).

Investigatory Powers Act 2016, ss. 3, 8, 44 and 46; S.I. 2018/356 · Read the law's page

• Do not intentionally intercept, or procure another person to intercept, a communication in the course of its transmission by a telecommunication system or a public postal service in the United Kingdom unless you have lawful authority to do so.
• Before you make the content of a call or message available to anyone who is neither its sender nor its intended recipient, a recording, transcription or monitoring vendor included, get the consent of both the sender and the intended recipient or rely on the business-monitoring authority below; recording a call you are a party to, for your own use, is not interception.
• If you are a business, a government department, a public authority, or another body exercising a statutory function, you may record or monitor communications on your own telecommunication system for a listed legitimate purpose, such as establishing facts, checking compliance with regulatory standards, or securing the system's own effective operation, if you have made all reasonable efforts to tell every person who may use the system that their communications on it may be intercepted.
• If you control a private telecommunication system, do not intercept communications on it without lawful authority: the criminal offence excludes you, but the sender or the intended recipient can sue you for it.