Ships a consumer interface, in Romania

Legea nr. 504/2002, art. 41^1, art. 42^1, art. 90-93 și anexa (Legea audiovizualului) · Read the law's page

• If you provide audiovisual media services, ensure gradually and continuously that persons with disabilities have access to the services you provide, through effective measures that include sign language, subtitling for persons with hearing impairments, spoken subtitles and audio description (Law 504/2002, Art. 41^1(1); implements Directive 2010/13/EU, Art. 7).
• Give the Council an annual report on those measures, publish it on your website, and communicate to the Council any action plan with accessibility measures for persons with disabilities (Art. 41^1(2) and (3)).
• If you provide a national television programme service, interpret into sign language and subtitle in synchrony at least 30 minutes of the daily programmed news, analysis and debate on current political or economic topics, interpret major programmes in full or in summary, give the verbal warning 'Atenție! Emisiune dedicată și persoanelor cu deficiențe de auz' with a static, legible notice, and show the warning sign of the Annex with the major programmes (Art. 42^1(2)); a local television programme service does the same, by sign-language interpretation and/or synchronised subtitling (Art. 42^1(3)).
• If you provide a national television programme service transmitted in digital packages, broadcast Romanian cinematographic productions, short or feature length, and documentaries produced after 1 January 2019 with Romanian subtitles; the obligation to subtitle falls exclusively on the producer, and the technological solution must allow the on-screen subtitles to be switched off (Art. 42^1(4) and (5)).
• Provide emergency information, including public communications and announcements during natural disasters, in a way accessible to persons with disabilities (Art. 42^1(6)).
• Apply the implementing mechanisms the Council sets under Article 42^1(8); the Council's Decision 573/2025 sets the minimum shares of accessible programmes (see its own entry).

Legea nr. 98/2016 privind achizițiile publice, art. 155 alin. (4)-(5), art. 187 alin. (5) lit. a) și art. 200 alin. (1) · Read the law's page

• If you tender for a contract intended for use by natural persons, whether the general public or the staff of the contracting authority, expect the technical specifications to take account of the accessibility requirements of persons with disabilities or of design for all users, unless duly justified otherwise (Law 98/2016, Art. 155(4); implements Directive 2014/24/EU, Art. 42).
• Where an act of the European Union introduces mandatory accessibility requirements, expect the technical specifications to refer to those requirements (Art. 155(5)); for the products and services covered by Law 232/2022, the accessibility requirements of Annex 1 to that Act are those requirements (Law 232/2022, Art. 24(1); Directive (EU) 2019/882, Art. 24(1)).
• The contracting authority may require you to hold certifications from independent bodies attesting compliance with quality assurance standards, including on accessibility for persons with disabilities, by reference to the relevant European standards certified by accredited bodies (Art. 200(1)).
• The contracting authority may use quality factors that include accessibility and design for all users in choosing the winning tender (Art. 187(5)(a)).

Legea nr. 99/2016 privind achizițiile sectoriale, art. 165 alin. (4)-(5), art. 195 alin. (1) și art. 209 alin. (5) lit. a) · Read the law's page

• If you tender for a contract intended for use by natural persons, whether the general public or the staff of the contracting entity, expect the technical specifications to take account of the accessibility requirements of persons with disabilities or of design for all users, unless duly justified otherwise (Law 99/2016, Art. 165(4); implements Directive 2014/25/EU, Art. 60).
• Where an act of the European Union introduces mandatory accessibility requirements, expect the technical specifications to refer to those requirements (Art. 165(5)); for the products and services covered by Law 232/2022, the accessibility requirements of Annex 1 to that Act are those requirements (Law 232/2022, Art. 24(1); Directive (EU) 2019/882, Art. 24(1)).
• The contracting entity may require you to hold certifications from independent bodies attesting compliance with quality assurance standards, including on accessibility for persons with disabilities, by reference to the relevant European standards certified by accredited bodies (Art. 195(1)).
• The contracting entity may use quality factors that include accessibility and design for all users in choosing the winning tender (Art. 209(5)(a)).

Legea nr. 232/2022, art. 14, 15, 16 alin. (1), art. 19 alin. (3), art. 24 alin. (2) și art. 29 privind cerințele de accesibilitate aplicabile produselor și serviciilor · Read the law's page

• If you are a manufacturer, authorised representative, importer, distributor or service provider that relies on that limit, carry out the assessment of fundamental alteration or disproportionate burden on the criteria of Annex 6, keep the result for five years from the last time you made a product available or provided the service, and send a copy to the authorities of Article 19(1) on request (Art. 14(2) and (3)).
• If you are not a microenterprise and rely on Article 14(1) for a product or service, send information to that effect to the authorities of Article 19(1), or to the responsible authorities of the Member State where the product is placed on the market or the service is provided (Art. 14(7)).
• If you provide a service and rely on the disproportionate-burden limit, renew the assessment for each category or type of service when the service is changed, when the authorities ask, and at least every five years (Art. 14(5)); you cannot rely on the limit for a requirement where you received funding from a source other than your own resources to improve accessibility (Art. 14(6)).
• If you rely on the Article 14 exemption for a product, state in the EU declaration of conformity the accessibility requirements that the exemption covers (Art. 16(1)).
• The accessibility requirements of points 1 to 4 of Annex 1 apply to a product or service only so far as compliance does not require a significant change that fundamentally alters its basic nature and does not impose a disproportionate burden on you (Art. 14(1); implements Directive (EU) 2019/882, Art. 14(1)).
• A microenterprise that deals with products need not keep the assessment for five years, but must give the relevant assessment data to an authority of Article 19(1) that asks for it where it applies Article 14(1) (Art. 14(4)).
• A product or service that meets the national standards of other Member States adopting harmonised standards, or technical specifications, is treated as meeting the accessibility requirements to the extent those standards or specifications cover them (Art. 15).
• A product or service whose features, elements or functions meet the requirements of point 6 of Annex 1 is treated as meeting the relevant accessibility obligations of other acts of the European Union for those features, elements and functions, unless those acts provide otherwise (Art. 24(2); implements Directive (EU) 2019/882, Art. 24(2)).
• Until 28 June 2030 you may keep providing services with the products you used to provide similar services before that date, and service contracts concluded before 28 June 2025 stay valid without changes until they expire, for no more than five years from that date (Art. 29(1); Directive (EU) 2019/882, Art. 32(1)). Self-service terminals you used to provide services before 28 June 2025 may be used for similar services for no more than 20 years after they came into use (Art. 29(2); Directive (EU) 2019/882, Art. 32(2)).

Legea nr. 232/2022, art. 2 alin. (3)-(4) și (6), art. 4 alin. (1) și (3)-(5), art. 5, art. 13 și anexele nr. 1 (pct. 3-4) și 5 privind cerințele de accesibilitate aplicabile produselor și serviciilor · Read the law's page

• If you offer to consumers, after 28 June 2025, electronic communications services (other than machine-to-machine transmission), services giving access to audiovisual media services, consumer banking services, e-books and dedicated software, or e-commerce services, or the websites, mobile services and applications, electronic tickets and ticketing services, travel information and interactive self-service terminals of air, rail, maritime or bus passenger transport, design and provide the service to the accessibility requirements of points 3 and 4 of Annex 1 (Art. 2(3) and (4), 4(1), 13(1); implements Directive (EU) 2019/882, Art. 2(2), Art. 4(1) and (3) and Art. 13(1)).
• Make the service's websites, online applications and mobile applications perceivable, usable, understandable and robust, give information on how the service works and on the accessibility features of the products it uses through more than one sensory channel, in text formats that assistive tools can use, and offer support services that give information on accessibility in accessible forms (Annex 1, point 3.1).
• If you provide an e-commerce service, give information on the accessibility of the products and services you sell where the responsible economic operator provides that information, and make the identification, security and payment functions delivered as part of the service, and the identification methods, electronic signatures and payment systems you provide, perceivable, usable, understandable and robust (Annex 1, point 4.1(g)).
• If you provide a consumer banking service, make identification methods, electronic signatures, security and payment services perceivable, usable, understandable and robust, and keep information at no more than level B2 of the Common European Framework of Reference for Languages (Annex 1, point 4.1(e)).
• If you provide an electronic communications service, offer real-time text beside voice, offer total conversation where video is offered, and keep emergency communications in voice, text and video synchronised (Annex 1, point 4.1(a)); if you provide a service giving access to audiovisual media services, offer perceivable, usable, understandable and robust electronic programme guides and deliver the access services in full, synchronised and under the user's control (Annex 1, point 4.1(b)).
• If you provide e-books, deliver audio and text in synchrony where the e-book has audio, keep its digital files from preventing assistive technologies from working, give access to the content, navigation within it and its file format including dynamic layout, allow alternative renderings interoperable with assistive technologies, make it identifiable through metadata on its accessibility features, and keep digital rights management from blocking accessibility features (Annex 1, point 4.1(f)).
• If you provide air, rail, maritime or bus passenger transport services other than urban, suburban and regional transport, give information on the accessibility of vehicles and infrastructure and on assistance, and on smart ticketing, real-time travel information and additional services, information screens being covered only where they are interactive and located in Romania (Art. 2(4)(d); Annex 1, point 4.1(c)); for urban, suburban and regional transport, make the self-service terminals used to provide the service accessible under point 1 of Annex 1 (Art. 4(3), Annex 1, point 4.1(d)).
• Prepare the information required by Annex 5, explain how the service meets the accessibility requirements, make it public in written and oral form including in a way accessible to persons with disabilities, and keep it as long as the service is available (Art. 13(2)(a) to (d); Directive (EU) 2019/882, Art. 13(2)).
• Keep procedures that keep the provision of the service in conformity, and take account of changes in the characteristics of the service, in the accessibility requirements and in the harmonised standards or technical specifications on which conformity is declared (Art. 13(3)).
• If the service does not meet the applicable accessibility requirements, inform the authorities of Article 19(1) at once, state the non-conformity and the corrective measures taken, and take corrective measures; supply, on a reasoned request, all information showing that the service meets the requirements, and cooperate with the authorities (Art. 13(2)(e) to (g)).
• Make the built environment that consumers use to reach the service, where it is under your responsibility, meet the accessibility requirements of Annex 3 (Art. 4(4) and Annex 3, which Romania adopted under the option of Directive (EU) 2019/882, Art. 4(4)).
• Article 4(5) exempts a microenterprise providing services from the accessibility requirements of Article 4(3) and any obligation relating to compliance with them; in the Act, Article 4(3) is the rule that holds urban, suburban and regional transport services to point 4 of Annex 1, while Directive (EU) 2019/882, Art. 4(5), exempts microenterprises providing services from all its service requirements. Article 3(1) point 12 defines a microenterprise as an enterprise that has fewer than 10 employees and whose annual turnover does not exceed the leu equivalent of EUR 2 million or whose annual balance sheet total does not exceed the leu equivalent of EUR 2 million.
• The Act does not apply to pre-recorded time-based media or office file formats published before 28 June 2025, to maps and online mapping services where essential navigation information is given in an accessible digital format, to third-party content that you do not fund, develop or control, or to website and mobile application content that is an archive, meaning content that is neither updated nor edited after 28 June 2025 (Art. 2(6)).
• The court access of Article 26 and the contraventions of Article 27 do not apply to procurement procedures governed by Law 98/2016 and Law 99/2016 (Art. 26(2) and 27(6)).
• A service that meets the accessible-information duties of Regulation (EC) No 261/2004, Regulation (EC) No 1107/2006, Regulation (EC) No 1371/2007, Regulation (EU) No 1177/2010, Regulation (EU) No 181/2011 and Government Decision 108/2020 is treated as complying with the corresponding requirements of the Act (Art. 5; Directive (EU) 2019/882, Art. 5).

Decizia CNA nr. 573/2025, art. 53-59 și art. 175 privind codul de reglementare a conținutului audiovizual · Read the law's page

• If you are a broadcaster, make your programme services accessible to persons with visual or hearing impairments: at least 10% of broadcasting time in 2025, 20% in 2026, 35% in 2027 and at least 35% from 2028 must include programmes accessible to persons with disabilities; advertising spots and teleshopping are outside the shares (Decision 573/2025, Art. 53; implements Directive 2010/13/EU, Art. 7).
• If you provide an on-demand audiovisual media service, make programmes accessible to persons with visual or hearing impairments: at least 10% of the programmes in the catalogue in 2025, 20% in 2026, 35% in 2027 and at least 35% from 2028; advertising spots and teleshopping are outside the shares (Art. 54).
• If you are under Romanian jurisdiction, give the Council by 15 November of each year the report in the model of Annex 2 on the previous calendar year, with the action plan for the current year, state in it the share of the schedule or catalogue broadcast in an accessible way and the modalities used with their share of transmission time, and publish it on your website (Art. 55).
• If you are a broadcaster, carry the information and official communications of public authorities on natural disasters, states of necessity or emergency, siege or armed conflict in a way accessible to persons with disabilities, unless that is impossible (Art. 56); if you provide an on-demand service, make emergency information available to persons with disabilities on the same footing (Art. 57); in exceptional circumstances where accessible delivery is impossible, the information is still made public (Art. 58).

Decizia ANCOM nr. 73/2023 privind obligaţiile de informare a utilizatorilor finali și alte măsuri pentru protecția acestora, art. 1, art. 5 alin. (1), art. 10 alin. (2), art. 12, art. 17 și art. 24 · Read the law's page

• If you provide internet access services, voice, SMS or MMS communications services or transmission services used for audiovisual media services, make the information that Articles 5 to 11 of the Decision require you to make available to the public, among it your tariff plans, the sections of your website those articles require and your complaints-handling policy, available to end users with disabilities in an accessible and relevant format adapted to the different types of disability (Art. 12; implements Directive (EU) 2018/1972, Art. 103(1)).
• If you have your own website, keep in an easily accessible place a section on free access to the emergency services through 112, on the conditions on which caller location is provided and on any limits on that access, and make that information available to end users with disabilities in an accessible and relevant format adapted to the different types of disability (Art. 10(2)).
• If you provide voice communications services that originate calls to numbers in the national or international numbering plans, inform the public through your contract documents and bills that the emergency services can be reached free of charge through 112, and make that information available to end users with disabilities in an accessible and relevant format adapted to the different types of disability (Art. 17).

Decizia ANCOM nr. 74/2023 privind stabilirea unor măsuri adresate utilizatorilor finali cu dizabilități, art. 2 și art. 5-14 · Read the law's page

• If you provide a service within the scope of the Decision, let end users with disabilities test free of charge, in your commercial premises and those of your authorized partners, the terminal equipment that can meet their needs before they buy it, explaining its functions and how it can meet their needs or allowing its return within a term you set in advance and communicate to the applicant (Art. 5(1)).
• On request of an end user with disabilities, give information materials in an accessible and relevant format on the functions of terminal equipment and how it meets that user's needs, to the extent you hold that information (Art. 5(2)).
• If you have your own website, give end users with disabilities a dedicated section, one click away from the main screen of the website and carrying a suggestive name, and publish in it, in a clear, complete, updated and optically readable form and in an accessible and relevant format, your offer of services addressed to end users with disabilities and other services or facilities they can use, your own offer of specific terminal equipment, any conditions or formalities they must meet to benefit from your offer, and the contractual conditions of your services and other information materials of interest to them (Art. 6(1) and (2); implements Directive (EU) 2018/1972, Art. 111(1)). Implement this within 4 months of the Decision coming into force (Art. 12(2)).
• On request, give the information of Article 6(2) free of charge in printed form or, if so requested, by e-mail, in an accessible and relevant format or in ways accessible through your customer relations service (Art. 6(3)).
• Let an end user with disabilities submit requests or complaints by telephone and by e-mail, including through a person the user designates; resolve their cases on installation and configuration of services and terminal equipment, faults of the contracted services and moving of services with priority, where those services are also available to other end users; give access to your customer relations service by means adapted to all categories of end users with disabilities, including a messaging service for users with hearing disabilities, on the same commercial conditions as other end users; if you provide mobile telephony, let visually impaired users query the cost-control service by sending an audio message as an alternative to the message service, on the same commercial conditions; and send bills by e-mail free of charge on request, in a format compatible with most document reading programs, with font colors contrasting with the background (Art. 7(1)). Implement this within 12 months of the Decision coming into force (Art. 12(1)).
• On request of an end user with disabilities, give the information that Articles 50^3, 50^4(1), 50^5 to 50^7, 50^10 and 50^11 of the code require, as applicable, through several sensory channels, in an easily understood way, with subtitles for instructional video, as text usable to generate alternative assistive formats such as a file compatible with Braille conversion, in suitable character sizes and with sufficient contrast, with a text alternative for non-text content and, on electronic media, in a form that is accessible, perceivable, usable, understandable and robust (Art. 7(2); implements Directive (EU) 2018/1972, Art. 102(1)).
• Offer packages of internet access services and number-based interpersonal communications services that give end users with visual, hearing or speech disabilities access to those services adapted to their needs and on terms equivalent to other end users (Art. 8).
• If you provide mobile electronic communications services, offer end users with disabilities, within your coverage area and on the same technical conditions as other end users, at least through service packages available exclusively at national level, these minimum monthly benefits: for end users with hearing or speech disabilities, an unlimited number of SMS within your own network and 300 SMS within national networks at a recommended price of 4 euro a month including VAT and, on request, 5 GB of data at a recommended price of 2 euro a month including VAT, a total recommended price of 6 euro a month including VAT; for end users with visual disabilities, 2,000 minutes within your own network and 500 minutes within national networks at a recommended price of 2 euro a month including VAT and, on request, 5 GB of data at a recommended price of 2 euro a month including VAT, a total recommended price of 4 euro a month including VAT (Art. 9). Implement this within 4 months of the Decision coming into force (Art. 12(2)).

Legea nr. 448/2006, art. 64 alin. (2)-(3), art. 66-68, art. 69 alin. (1), art. 70 și art. 100 alin. (1) lit. b) privind protecția și promovarea drepturilor persoanelor cu handicap · Read the law's page

• If you operate a taxi service, provide at least one car adapted to the transport of persons with disabilities who use a wheelchair (due within six months of the Act's entry into force), and do not refuse to carry a person with a disability and the mobility device, which is discrimination (Art. 64(2) and (3)).
• If you publish books or magazines, make the electronic print matrices available to authorised legal entities that ask for them in order to convert the works into formats accessible to persons with visual or reading impairments, under the conditions of Law 8/1996 (Art. 66(1)).
• If you operate telephone services, adapt at least one booth in each bank of public telephones and give information on the cost of your services in forms accessible to persons with disabilities (Art. 67(1), due by 31 March 2007).
• If you provide banking services, give persons with disabilities, on request, account statements and other information in accessible formats (Art. 67(2)); the employees of banking and postal operators assist persons with disabilities in completing forms, on request (Art. 67(3)).
• If you own hotel premises, adapt at least one room for a guest who uses a wheelchair, mark the entrance and reception with tactile paving or carpets and hold a tactile map of the building, and fit lifts with tactile markings (Art. 68, due by 31 December 2007).
• If you are a central or local private institution (Art. 69(1)) or a central or local institution governed by private law (Art. 70(1)), ensure authorised sign-language interpreters for direct relations with persons who are deaf or deafblind (Art. 69(1)), and information and documentation services accessible to persons with disabilities (Art. 70(1)).

Ordonanța Guvernului nr. 137/2000, art. 2 alin. (1), (3) și (4), art. 3, art. 20, art. 26 și art. 27 privind prevenirea și sancționarea tuturor formelor de discriminare · Read the law's page

• Government Ordinance 137/2000 sets no technical accessibility standard for a website or app; it prohibits discrimination on grounds that include handicap by any natural or legal person, public or private, as regards public services or other services and access to goods and facilities (Arts. 2(1) and 3).
• Do not apply an apparently neutral provision, criterion or practice that puts persons with a handicap at a disadvantage compared with others, unless it is objectively justified by a legitimate aim and the means are appropriate and necessary (Art. 2(3)).
• Do not engage in conduct, active or passive, that by its effects unjustifiably disadvantages a person, group or community, or subjects it to unfair or degrading treatment, compared with others; it attracts contravention liability (Art. 2(4)).
• If a person presents facts from which discrimination can be presumed, expect to have to prove that the principle of equal treatment was not breached (Art. 20(6)).