Ships a consumer interface, in Lithuania

Pirkimų, atliekamų vandentvarkos, energetikos, transporto ar pašto paslaugų srities perkančiųjų subjektų, įstatymas Nr. XIII-328, 50 str. 2 ir 3 d. · Read the law's page

• If you sell goods, services or works to a contracting entity in the water, energy, transport or postal sectors for a purchase intended for natural persons (the general public, or the entity's employees), expect its technical specification, save in justified cases, to take account of disability criteria and suitability for all users (Art. 50(2)).
• Where an EU or national act sets mandatory disability and suitability-for-all-users criteria, the contracting entity must follow them in its technical specification; the Accessibility Act makes the accessibility requirements of Annex 1 for the products and services of its Article 2 such mandatory criteria (Art. 50(2); Accessibility Act Art. 15(3)); that link has applied since 28 June 2025, when the Accessibility Act took effect (Accessibility Act Art. 30(1)).
• A product or service you supply under a tender that falls within Article 2 of the Accessibility Act therefore has to meet the accessibility requirements of its Annex 1 (Accessibility Act Art. 7(1), 15(3)).
• The technical specification has to ensure competition and not discriminate between suppliers (Art. 50(3)).
• The liability chapter of the Accessibility Act (Chapter VII) does not apply to economic operators taking part in procurement procedures under this Law (Accessibility Act Art. 2(9)); Art. 2(9) has applied since 1 April 2026.

Viešųjų pirkimų įstatymas Nr. I-1491, 37 str. 2 ir 3 d. · Read the law's page

• If you sell goods, services or works to a contracting organisation for a purchase intended for natural persons (the general public, or the organisation's civil servants or employees), expect its technical specification, save in justified cases, to take account of disability criteria and suitability for all users (Art. 37(2)).
• Where an EU or national act sets mandatory disability and suitability-for-all-users criteria, the contracting organisation must follow them in its technical specification; the Accessibility Act makes the accessibility requirements of Annex 1 for the products and services of its Article 2 such mandatory criteria (Art. 37(2); Accessibility Act Art. 15(3)); that link has applied since 28 June 2025, when the Accessibility Act took effect (Accessibility Act Art. 30(1)).
• A product or service you supply under a tender that falls within Article 2 of the Accessibility Act therefore has to meet the accessibility requirements of its Annex 1 (Accessibility Act Art. 7(1), 15(3)).
• The technical specification has to ensure competition and not discriminate between suppliers (Art. 37(3)).
• The liability chapter of the Accessibility Act (Chapter VII) does not apply to economic operators taking part in procurement procedures under the Law on Public Procurement (Accessibility Act Art. 2(9)); Art. 2(9) has applied since 1 April 2026.

Visuomenės informavimo įstatymas Nr. I-1418, 20 str. 1 d. ir 34 str. 2 d. · Read the law's page

• If you prepare or disseminate public information, work with the competent State and municipal bodies so that the public information you disseminate progressively becomes accessible to persons with disabilities (Art. 34(2)); Art. 34(2) has applied since 1 May 2021.
• If you provide audiovisual media services and are not LRT, adapt the public information you disseminate for persons with disabilities as the information accessibility improvement action plan approved by the institution the Government authorises provides (Art. 34(2)).
• If you provide audiovisual media services and are not LRT, report regularly to the Radio and Television Commission on how the measures in the action plan are being implemented (Art. 34(2)).
• If you publish the warning messages of State or municipal bodies in an emergency, publish them so that the information in them is accessible to persons with disabilities (Art. 20(1)); Art. 20(1) in this wording has applied since 1 February 2021.

40 str. 2, 3, 11 ir 13 d., Elektroninių ryšių įstatymas Nr. IX-2135 (neįgalių galutinių paslaugų gavėjų lygiavertės galimybės ir informacija) · Read the law's page

• If you provide a public electronic communications service in Lithuania, ensure that end users with disabilities can use the electronic communications services that most end users use (Art. 40(11)); the provision has applied since 1 December 2021.
• Ensure that end users with disabilities can use the benefits that the choice of providers and services made by most end users offers (Art. 40(11)).
• Follow any requirement the Communications Regulatory Authority sets on access to electronic communications services for end users with disabilities, real-time total conversation services included, and the standards and technical specifications it sets or recommends (Art. 40(11)).
• Publish and provide, under the Authority's Electronic Communications Service Provision Rules, information on the electronic communications services you provide and on the measures you have taken to ensure equivalent access for end users with disabilities, in the scope, content, form and by the means and terms the Authority sets (Art. 40(2)).
• Before the service contract is made, give the service recipient, and state in the contract, the information of the content and form that the Authority's Electronic Communications Service Provision Rules set (Art. 40(3)).
• If you are a very small enterprise, as the Law on the Development of Small and Medium-sized Business defines it, that provides only number-independent interpersonal communications services, Article 40 does not bind you except paragraphs 5, 7 and 13 (Art. 40(13)); tell end users, before you conclude a contract with them, that the exception applies to that contract (Art. 40(13)).

Nr. 1V-1160, Elektroninių ryšių paslaugų teikimo taisyklės, 4.7, 5.2, 11.5, 15, 16.5 ir 19 p. (neįgalių galutinių paslaugų gavėjų informacija) · Read the law's page

• If you provide internet access services or interpersonal communications services, publish, in your customer service centers at a place accessible to every end user and on your website, information on the measures you have taken to ensure equivalent access for end users with disabilities to those services, including all functions, practices, policies and procedures and changes in the service specially adapted for them (Rules, points 4 and 4.7); the Rules in this wording have applied since 10 March 2022.
• Publish that information in a computer-readable format and, in line with the EU acts that harmonize accessibility requirements for products and services and the national acts that implement them, in other formats so that end users with disabilities can perceive it according to the kind of disability (Rules, point 5.2).
• Before a consumer is bound by a contract or offer, give the consumer, if you provide internet access services or interpersonal communications services, full information on the products and services intended for consumers with disabilities and on how the consumer can get the latest information about them (Rules, points 10 and 11.5); give it clearly and intelligibly on a durable medium or in a document that is easy to download (Rules, point 14).
• At the request of a consumer with a disability, give the information in points 10 to 13 of the Rules in the formats point 5.2 sets (Rules, point 15).
• Before the contract is made, give the consumer free of charge a concise and easily understandable contract summary that states the extent to which the services and products offered are adapted for consumers with disabilities; a provider that provides only transmission services used for machine-to-machine services is outside this duty (Rules, points 16 and 16.5).
• Treat the information in points 10 to 13 of the Rules and the contract summary in point 16 as an integral part of the contract, which only you and the consumer can change by agreement (Rules, point 18).
• Give the Authority, when it requires it, the information in point 4 of the Rules before you publish it, and clarify or supplement it within the period the Authority sets, at least 10 working days (Rules, point 6).
• Apply the Rules' chapter on information before the contract (points 10 to 18, the contract summary of point 16 included) also when you give information to an end user that is a very small or small enterprise or a non-profit organization, unless it expressly agrees that all or part of those provisions do not apply; this extension does not reach point 15 (Rules, point 19).
• If you find that you breached the Rules for particular consumers or groups of consumers or end users, remedy the breach also for the other consumers and end users of the same category (Rules, point 83).
• If you are a very small enterprise, as the Law on the Development of Small and Medium-sized Business defines it, that provides only number-independent interpersonal communications services, the Rules do not bind you except point 2 (Rules, point 2); tell end users, before you conclude a contract with them, that the exception applies to that contract (Rules, point 2).

Nr. XIV-1633, 2 str. 2 ir 3 d., 7–12, 14–19 ir 21–28 str., Gaminių ir paslaugų prieinamumo reikalavimų įstatymas (gaminiai) · Read the law's page

• If you place on the market a consumer general-purpose computer hardware system or operating system, a self-service terminal (payment terminal, ATM, ticketing machine, check-in machine or interactive information terminal for a covered service), consumer terminal equipment for electronic communications, a device for access to audiovisual media services or an e-reader, make it meet the accessibility requirements of Annex 1 (Art. 2(2), 7(1)); the Act has applied since 28 June 2025 (Art. 30(1)).
• As a manufacturer, design and make the product to the Annex 1 requirements (Art. 8(1)), draw up the technical documents, carry out or commission the conformity assessment, draw up the EU declaration of conformity in the Decision No 768/2008/EC form translated into Lithuanian, and affix the CE marking (Art. 8(2), 16, 17(1)).
• Give the information on the use of the product that is on the product itself (labelling, instructions and warnings) through more than one sensory channel, in an understandable and perceivable way, in a font of adequate size and shape for the foreseeable conditions of use, with sufficient contrast and adjustable spacing between letters, lines and paragraphs (Annex 1, point 2.1).
• Where instructions for use, including on the product's accessibility functions, how to activate them and their interoperability with assistive solutions, are given other than on the product (for instance on a website), make them publicly available when the product is placed on the market, through more than one sensory channel, in text formats from which alternative assistive formats can be generated, with an alternative presentation of any non-text content, and include a description of the user interface, of the functionality, and of the software and hardware interfacing with assistive devices, with a list of the assistive devices tested with the product (Annex 1, point 2.2).
• Design the product, its user interface included, so that persons with disabilities can access, perceive, operate, understand and control it: more than one sensory channel for communication and operation, alternatives to speech and voice input, flexible magnification, brightness and contrast, alternatives to color and to auditory signals, user control of volume and speed, sequential control and alternatives to fine motor control, no modes of operation needing extended reach or great strength, no triggering of photosensitive seizures, protection of the user's privacy while using accessibility features, an alternative to biometric identification and control, consistent functionality with enough and flexible time for interaction, and software and hardware for interfacing with assistive technologies (Annex 1, point 3).
• For products other than self-service terminals, make the packaging and the information on it accessible, on the packaging where possible, and make instructions for installation, maintenance, storage and disposal that are given other than on the product publicly available when it is placed on the market, under the same presentation rules (Annex 1, point 4).
• Where possible, have your support services (help desks, call centers, technical support, relay and training services) give information on the product's accessibility and its compatibility with assistive technologies through accessible means of communication (Annex 1, point 5).
• For self-service terminals, provide text-to-speech technology, allow the use of personal headsets, warn the user through more than one sensory channel where a response must be given within a time limit, allow the time to be extended, give appropriate contrast and tactually discernible keys and controls where there are any, do not require an accessibility feature to be activated before the user who needs it can turn it on, and make sound or audio signals compatible with assistive devices and technologies available at EU level, hearing technology included (Annex 1, point 6).
• For e-readers, provide text-to-speech technology (Annex 1, point 7).
• For consumer terminal equipment with interactive computing capability used for electronic communications services: where it has text capability besides voice, handle real-time text and support high-fidelity audio; where it has video capability, handle total conversation, including synchronized voice, real-time text and video at a resolution that allows communication in sign language; ensure effective wireless coupling to hearing technologies; and avoid interference with assistive devices (Annex 1, point 8).
• For consumer interactive devices for access to audiovisual media services, let persons with disabilities use the accessibility components the audiovisual media service provider supplies, for user access, selection, control and personalization and for transmission to assistive devices (Annex 1, point 9).
• Where the requirements in Chapters I to V of Annex 1 do not cover a function of the product or the service, make it accessible by meeting the related functional performance criteria of Chapter VI; those criteria may replace a specific technical requirement only where they give equivalent or greater accessibility (Annex 1, points 15 to 17).
• As a manufacturer, keep the technical documents and the EU declaration of conformity for 5 years from the day the product is placed on the market, and keep procedures that keep series production in conformity (Art. 8(3)-(4)).
• As a manufacturer, put a type, batch or serial number on the product (or on the packaging or accompanying document), your name or trade mark and a contact e-mail or business address, and supply instructions and safety information that consumers can easily understand (Art. 8(5)-(7)).
• As a manufacturer, if you find or have reason to believe a product you placed on the market does not meet the accessibility requirements, within 3 working days of learning of it take the measures needed to bring it into conformity or withdraw it, and inform the market surveillance authority; register non-conforming products and the complaints about them (Art. 8(8)-(10)).
• As a manufacturer, on the authority's reasoned request give it in writing, within the period it sets (not shorter than 3 working days), the information and documents needed to show conformity, and cooperate in corrective action (Art. 8(11)).
• As an importer or distributor, you are treated as the manufacturer, with the manufacturer's duties, if you place a product on the market under your own name or trade mark or modify a product already on the market so that its conformity may be affected (Art. 8(12)).
• As an authorised representative, act under a written mandate that cannot cover the manufacturer's design duty in Art. 8(1) or drawing up the technical documents; the mandate must require you to keep the EU declaration of conformity and technical documents for 5 years, give the authority the information and documents it asks for, and cooperate with it (Art. 9).
• As an importer, place only conforming products on the market; before doing so make sure the conformity assessment was carried out, the technical documents exist, the CE marking and required documents are present and the manufacturer has marked the product and supplied instructions (Art. 10(1)-(2), (5)).
• As an importer, do not place a product on the market while you have reason to believe it does not conform; if it does not conform, within 3 working days of learning of it inform the manufacturer and the authority in writing, giving your name and company code or your name and surname, and contact details (Art. 10(3)).
• As an importer, show your name, trade name or trade mark and a contact e-mail, business address or telephone number on the product, packaging or accompanying document, keep storage and transport conditions from endangering conformity, and keep a copy of the EU declaration of conformity for 5 years while keeping the technical documents available to the authority (Art. 10(4), (6)-(7)).
• As an importer, if you have reason to believe a product you placed on the market does not conform, at once take corrective measures or withdraw it, inform the authority within 3 working days, register non-conforming products and complaints, and give the authority the information and documents it asks for within the period it sets (not shorter than 3 working days) (Art. 10(8)-(9)).
• As a distributor, before making a product available verify the CE marking, the required documents, instructions and safety information, and that the manufacturer and importer met their marking duties; do not supply a product you believe does not conform, and inform the manufacturer or importer and the authority in writing within 3 working days of learning of the non-conformity (Art. 11(2)-(3)).
• As a distributor, keep storage and transport conditions from endangering conformity, take or ensure corrective measures for a product you believe does not conform, inform the authority within 3 working days, and give the authority the information and documents it asks for within the period it sets (not shorter than 3 working days) (Art. 11(4)-(6)).
• As a manufacturer, authorised representative, importer or distributor, identify to the authority on request each operator that supplied you the product and each operator you supplied it to, and be able to do so for 5 years after the product was supplied to you and for 5 years after you supplied it (Art. 12).
• The accessibility requirements apply only to the extent that compliance does not require a significant change that fundamentally alters the product's basic nature and does not impose a disproportionate burden on the operator (Art. 14(1)).
• To rely on that limit, carry out the assessment against the criteria in Annex 2, document it, keep the report for 5 years after the product was last made available on the market, and give the authority a copy in writing within the period it sets (not shorter than 3 working days) (Art. 14(2)-(3)); the Act puts these duties on every economic operator, a term Art. 3(3) defines to include importers and distributors, and sets no separate rule for an importer or distributor of a product whose manufacturer relies on the limit.
• If you rely on the limit for a product, send the information in the assessment report to the authority in writing, in the way it sets, at once and within 3 working days of carrying out the assessment; name in the EU declaration of conformity the requirements for which the limit is used (Art. 14(7), 16(1)).
• You cannot rely on the disproportionate-burden limit if you receive funding for improving accessibility from other public or private sources rather than using your own resources (Art. 14(6)).
• A very small enterprise that makes products does not have to prepare the assessment report, but if it relies on the limit it gives the authority on request, within the period set (not shorter than 3 working days), the facts relevant to the assessment, and it is not bound by the notification duty of Art. 14(7) (Art. 14(4), (7)).
• As a manufacturer, where several EU acts require an EU declaration of conformity draw up a single declaration for all of them; by drawing it up you take responsibility for the product's conformity (Art. 16(3)-(4)).
• As a manufacturer, draw the technical documents up so that conformity can be assessed against the applicable requirements; if you rely on Art. 14, show that the requirements would require a fundamental alteration or impose a disproportionate burden (Art. 16(5)).
• As a manufacturer, take all necessary measures so that the production process and its monitoring keep the products in conformity with the technical documents and the requirements, and run internal production control (Art. 16(6)-(7)).
• As a manufacturer, mark each conforming product with the CE marking before placing it on the market, visibly, legibly and indelibly on the product or its data plate or, if that is impossible, on the packaging and the accompanying documents, applying the general principles in Art. 30 of Regulation (EC) No 765/2008 (Art. 17(1)).
• Make sure all appropriate action is taken in respect of all the products you have placed on the market throughout the EU (Art. 19(7)).
• Products that meet harmonised standards or technical specifications, or parts of them, whose references the EU has published in the Official Journal are presumed to meet the applicable accessibility requirements to the extent those standards or specifications cover them (Art. 15(1)-(2)).
• Take the corrective action the authority requires within the period it sets (not shorter than 3 working days); if it orders withdrawal because you took none, withdraw the product at your own cost within the period it sets and report to it in writing within 3 working days, naming yourself, the action taken and its date (Art. 19(2)-(3), (5)).
• Bring a product into conformity if it carries the CE marking in breach of the marking rules, lacks the CE marking, lacks or has an incorrect EU declaration of conformity, lacks or has incomplete technical documents, or breaches another duty of Art. 8 or 10; otherwise the authority restricts or bans supply or has the product withdrawn, and recovers its costs from you (Art. 19(8), (12)-(13)).
• Keep a product subject to a ban or restriction on supply separate in your warehouse from other products, and treat the authority's decisions on banning or restricting supply as enforceable from receipt unless they set a later date (Art. 19(14)-(15)).
• During an inspection carry out the authority's lawful instructions and demands, give officials access to the territory, buildings and premises where products are made, sold or stored, appoint a person to take part, and give them the information, data and documents needed, whatever the medium (Art. 21(4)).

Nr. XIV-1633, 2 str. 4, 6–8 d., 3, 6, 7, 13–15, 20–28, 30 str. ir 1 priedas, Gaminių ir paslaugų prieinamumo reikalavimų įstatymas (paslaugos) · Read the law's page

• If you provide to consumers an electronic communications service (other than machine-to-machine transmission), an audiovisual media access service, the website, mobile-device, e-ticket, real-time travel information, information screen or self-service terminal elements of a passenger air, bus, waterborne or rail transport service, a consumer banking service, an e-book service with its software, or an e-commerce service, design and provide it to meet the accessibility requirements of Annex 1 (Art. 2(4), 7(1), 13(1)); the Act has applied since 28 June 2025 (Art. 30(1)).
• A very small enterprise that provides services is exempt from the accessibility requirements and from the duties tied to complying with them (Art. 7(1)); under Art. 3(10) and Article 3(3) of the Law on the Development of Small and Medium-sized Business that is an enterprise with fewer than 10 employees whose annual revenue does not exceed EUR 2 million or whose balance-sheet assets do not exceed EUR 2 million, and Article 2(7) of that Law defines an enterprise as a legal person carrying on economic activity.
• For urban and suburban transport services the requirements apply only to interactive self-service terminals that are not built into vehicles, aircraft, ships or rolling stock (Art. 2(4), point 3).
• The service requirements for information screens apply only to interactive screens located in Lithuania, except screens built into vehicles, aircraft, ships or rolling stock (Art. 2(4), point 3).
• Provide information about how the service operates, its accessibility characteristics and its interoperability with assistive devices in more than one sensory channel and in an understandable way, in text formats from which alternative formats can be generated, in a suitable font size and type with sufficient contrast and spacing, with non-text content supplemented by a text alternative (Annex 1, point 10.2).
• Make the websites (including related online applications) and the mobile-device services you provide, including mobile apps, consistently and adequately accessible: perceivable, operable, understandable and robust (Annex 1, point 10.3).
• Make the products you use to provide the service accessible under points 2, 3 and 5 to 9 of Annex 1 (and point 4 where it applies), and where practicable give help desks, call centres, technical support, relay and training services accessible means of communication for information on the service's accessibility and its compatibility with assistive technologies (Annex 1, points 10.1, 10.4).
• For electronic communications services, provide real-time text alongside voice, total conversation where voice is combined with video, and emergency communications that are synchronised and relayed through the electronic communications providers to the Common Help Centre (Annex 1, point 11.1).
• For audiovisual media access services, provide electronic programme guides that are perceivable, operable, understandable and robust and carry information on accessibility options, and transmit accessibility components (subtitles for the deaf and hard of hearing, audio description, spoken subtitles, sign language interpretation) with adequate quality, synchronised with sound and video, with user control of their display and use (Annex 1, point 11.2).
• For passenger air, bus, rail and waterborne transport services, give information on the accessibility of vehicles, surrounding infrastructure and the built environment and on assistance for persons with disabilities, and on smart ticketing, real-time passenger information and additional service information such as broken lifts or services temporarily unavailable (Annex 1, point 11.3).
• For consumer banking services, provide identification methods, electronic signatures, security and payment services that are perceivable, operable, understandable and robust, and give information in language of no higher than level B2 (Annex 1, point 11.5).
• For e-books, keep text and audio synchronised where both exist, do not let digital files or digital rights management block assistive technology or accessibility features, make content, navigation and format accessible, and give accessibility features in the metadata (Annex 1, point 11.6).
• For e-commerce services, give information on the accessibility of the products and services sold where the responsible operator provides it, and make identification, security and payment functions provided as services, and the identification methods, electronic signatures and payment services, perceivable, operable, understandable and robust (Annex 1, point 11.7).
• Where the requirements in Chapters I to V of Annex 1 do not cover a function of the product or the service, make it accessible by meeting the related functional performance criteria of Chapter VI; those criteria may replace a specific technical requirement only where they give equivalent or greater accessibility (Annex 1, points 15 to 17).
• State in the general terms of service (or an equivalent document) how the service meets the applicable accessibility requirements, describing those requirements and, where relevant, the design and operation of the service and how the provision process and its monitoring keep the service conforming; publish that information, provide it in writing and orally on request, in forms accessible to persons with disabilities, and keep it as long as the service is provided (Art. 13(2)).
• To meet the information duty of Art. 13(2) you may fully or partly apply harmonised standards and technical specifications whose references the EU has published in the Official Journal (Art. 13(3)).
• Put in place procedures that keep the service in conformity throughout its provision, taking account of changes in the service, in the accessibility requirements and in the harmonised standards or technical specifications relied on (Art. 13(4)).
• If the service does not conform, take the measures needed to bring it into conformity and inform the market surveillance authority at once, and no later than 5 working days after learning of it, with details of the non-conformity and the measures taken (Art. 13(5)).
• On the authority's reasoned request give it in writing, within the period it sets (not shorter than 3 working days), all the information and documents needed to show the service conforms, and cooperate in the actions taken to bring it into conformity (Art. 13(6)).
• The accessibility requirements apply only to the extent that compliance does not require a significant change that fundamentally alters the basic nature of the service and does not impose a disproportionate burden on the operator (Art. 14(1)).
• To rely on that limit, carry out the assessment against the criteria in Annex 2, document it, keep the report for 5 years after the service was last provided, and give the authority a copy in writing within the period it sets (not shorter than 3 working days) (Art. 14(2)-(3)).
• A service provider that relies on the limit renews the assessment for each category or type of service when the services offered change, when the authority asks, and at least every 5 years (Art. 14(5)).
• If you rely on the limit, send the information in the assessment report to the authority in writing, in the way it sets, at once and within 3 working days of the assessment; a very small enterprise is not bound by this duty (Art. 14(7)).
• You cannot rely on the disproportionate-burden limit if you receive funding for improving accessibility from other public or private sources rather than using your own resources (Art. 14(6)).
• Services that meet harmonised standards or technical specifications, or parts of them, whose references the EU has published in the Official Journal are presumed to meet the applicable accessibility requirements to the extent those standards or specifications cover them (Art. 15(1)-(2)).
• If the authority finds that the service does not meet the requirements, act within the reasonable period it sets (not shorter than 3 working days) to bring the service into conformity; if you do not, the authority orders you to stop providing the service (Art. 20(2)).
• During an inspection carry out the authority's lawful instructions and demands, give officials access to the territory, buildings and premises where the services are provided, appoint a person to take part, and give them the information, data and documents needed, whatever the medium (Art. 21(4)).
• Until 28 June 2030 you may keep providing similar services with products you lawfully used before the Act took effect, and a service contract concluded before 28 June 2025 stays valid unchanged until it ends, but no later than 28 June 2030 (Art. 30(3)).