Ships a consumer interface, in Italy

Legge 9 gennaio 2004, n. 4, artt. 3(1)-(2), 3-bis, 3-ter, 3-quater, 3-quinquies, 4(1)-(3) e 9(1) · Read the law's page

• If you are a private company that holds a concession for public services, a company that contracts to supply computer services, or a person that benefits from public contributions or concessions for supplying your services through information systems or the internet (Article 3(1) of Law 4/2004), make your websites and mobile applications perceivable, usable, understandable and robust (Article 3-bis(1)).
• The accessibility duties do not apply to content found only on mobile devices or mobile user programs developed for closed groups of users or for specific use and not available to or used by large segments of users, nor to extranet or intranet content published before 23 September 2019 until it is substantially revised (Article 3(2)).
• Offer services built on computer systems, including websites and mobile applications, that give access to the content of the service and make the information usable through ease and simplicity of use, efficiency, effectiveness independent of the access device, and satisfaction in use (Article 3-bis(2)).
• Apply the accessibility requirements on the basis of the guidelines of the Agenzia per l'Italia Digitale under Article 11, unless for websites and mobile applications that imposes a disproportionate burden, which you assess on the basis of those guidelines (Article 3-ter(1) and (3)).
• Supply and periodically update a detailed accessibility declaration on the conformity of your websites and mobile applications, in the model set by the guidelines, publish it in an accessible format on your website, and link to it the feedback mechanism and the procedure of Article 3-quinquies (Article 3-quater).
• Do not conclude, on pain of nullity, a contract for building or changing a website or mobile application that does not require it to meet the accessibility requirements of the Article 11 guidelines, save the disproportionate-burden case of Article 3-ter (Article 4(2)).
• Bring a contract that was in force when the Article 11 guidelines were published into line with the accessibility requirements, on pain of nullity, when you renew, modify or novate it (Article 4(2)).
• In your procedures to buy goods and supply computer services, treat the accessibility requirements of the Article 11 guidelines as necessary; disregarding them is allowed only in the cases of Article 3(2) or for a disproportionate burden, and must be adequately reasoned (Article 4(1)).
• If you receive a public contribution to buy computer goods and services for workers with disabilities or for the public, the goods and services must meet the accessibility requirements of the Article 11 guidelines (Article 4(3)).
• From 28 June 2025 Articles 3-bis(3), 3-ter, 3-quater, 3-quinquies and 4(2) and (2-bis) do not apply to you if you provide services that Legislative Decree 82/2022 governs (Legislative Decree 82/2022, Article 25(3)).

D.Lgs. 1 agosto 2003, n. 259, artt. 98-quindecies, comma 1, e 98-sedecies, comma 1 · Read the law's page

• If you provide internet access services or publicly available interpersonal communications services subject to terms and conditions, publish the information of Annex 9, unless the Authority publishes it itself, in a clear, comprehensive, machine-readable manner and in a format accessible to consumers with disabilities in accordance with Union law harmonising the accessibility requirements of products and services, and keep it updated (Article 98-quindecies(1)).
• Include in the published information the details of products and services, with the functions, practices, policies and procedures and changes in the operation of the service, intended specifically for end-users with disabilities (Article 98-quindecies(1) and Annex 9, point 2.6).
• Supply the information to the Authority before publication when it asks, and follow any further requirement the Authority specifies on the form of publication (Article 98-quindecies(1)).
• If the Authority requires it, publish complete, comparable, reliable, user-friendly and up-to-date information on the quality of your services and on the measures you have taken to ensure equivalent access for consumers with disabilities, to the extent that you control at least some elements of the network directly or through a service level agreement (Article 98-sedecies(1)).

D.Lgs. 8 novembre 2021, n. 208, artt. 31 e 67(1)(q) e (2)(g) · Read the law's page

• If you provide an audiovisual media service under Italian jurisdiction, develop at least every three years suitable action plans to make your services progressively more accessible to persons with disabilities, and report periodically to the Authority for Communications Guarantees on the measures taken (Article 31(2)).
• Provide audiovisual media services that carry emergency information, including public announcements in natural disasters, always in a way accessible to persons with disabilities (Article 31(4)).
• If the Authority notifies you of a breach of Article 31 or of its implementing rules, comply within the fixed period of its warning; if you do not, a fine of EUR 30,000 to EUR 600,000 applies (Articles 31(5) and 67(2)(g)).

Legge 9 gennaio 2004, n. 4, artt. 3(1-bis)-(2), 3-bis, 3-ter, 3-quater, 3-quinquies, 4(1)-(2-bis) e 9(1-bis) · Read the law's page

• If you are a legal person outside Article 3(1) of Law 4/2004 that offers services to the public through websites or mobile applications and meet the turnover test of Article 3(1-bis), make your websites and mobile applications perceivable, usable, understandable and robust (Article 3-bis(1)).
• The accessibility duties do not apply to content found only on mobile devices or mobile user programs developed for closed groups of users or for specific use and not available to or used by large segments of users, nor to extranet or intranet content published before 23 September 2019 until it is substantially revised (Article 3(2)).
• Offer services built on computer systems, including websites and mobile applications, that give access to the content of the service and make the information usable through ease and simplicity of use, efficiency (including separating content, presentation and interface operation and making the information available through different sensory channels), effectiveness independent of the access device, and satisfaction in use (Article 3-bis(2)).
• Apply the accessibility requirements on the basis of the guidelines of the Agenzia per l'Italia Digitale under Article 11, unless for websites and mobile applications that imposes a disproportionate burden, which you assess on the basis of those guidelines (Article 3-ter(1) and (3)).
• Supply and periodically update a detailed accessibility declaration on the conformity of your websites and mobile applications, in the model set by the guidelines, stating the content left without accessibility because of a disproportionate burden with the reasons and any alternatives, the feedback mechanism and its link, and the link to the procedure of Article 3-quinquies; publish it in an accessible format on your website (Article 3-quater).
• Answer a notice or request made through your feedback mechanism; a user who gets no satisfactory answer within thirty days can turn to the procedure of Article 3-quinquies, in which the Digital Civic Defender decides and orders corrective measures (Articles 3-quater(2)(c) and 3-quinquies).
• Do not conclude, on pain of nullity, a contract for building or changing a website or mobile application that does not require it to meet the accessibility requirements of the Article 11 guidelines, save the disproportionate-burden case of Article 3-ter (Article 4(2)).
• Bring a contract that was in force when the Article 11 guidelines were published into line with the accessibility requirements, on pain of nullity, when you renew, modify or novate it (Article 4(2)).
• Bring the websites and mobile applications you built into line with the accessibility requirements by 5 November 2022 (Article 4(2-bis)).
• Acquiring goods or computer services that do not meet the accessibility requirements of the Article 11 guidelines, or disregarding those requirements, is allowed only in the cases of Article 3(2) or for a disproportionate burden, and must be adequately reasoned (Article 4(1), second and third sentences).
• Remove the infringements within the time limit the Agenzia per l'Italia Digitale fixes after its investigation; if you do not obey the notice, it applies a fine of up to 5 per cent of turnover (Article 9(1-bis)).
• From 28 June 2025 Articles 3-bis(3), 3-ter, 3-quater, 3-quinquies and 4(2) and (2-bis) do not apply to you if you provide services that Legislative Decree 82/2022 governs, and the fine of Article 9(1-bis) applies to you in every case for a breach of Article 24(1) of that decree (Legislative Decree 82/2022, Articles 24(1) and 25(3)).

D.Lgs. 31 marzo 2023, n. 36, art. 79 e allegato II.5, parte II, punto 3 · Read the law's page

• If you sell works, supplies or services that a contracting authority procures for use by natural persons, expect its technical specifications to take account of the accessibility criteria for persons with disabilities or of design for all users, save in duly justified cases (Legislative Decree 36/2023, Article 79 and Annex II.5, Part II, point 3); the point names no technical standard.
• If what you sell is a product or service listed in Article 1 of Legislative Decree 82/2022, the accessibility requirements of its Annex I are the mandatory accessibility requirements for the contract (Legislative Decree 82/2022, Article 22(1), read with Article 226(5) of Legislative Decree 36/2023); Legislative Decree 82/2022 has had effect since 28 June 2025 (Article 25(1)).
• A product or service whose features, elements or functions meet section VI of Annex I of Legislative Decree 82/2022 is presumed to meet the accessibility obligations of other Union acts for those features, unless those acts provide otherwise (Article 22(2)).

D.Lgs. 27 maggio 2022, n. 82, artt. 1(3), 3(2)-(3), 12-14 e 25 · Read the law's page

• If you provide a consumer service listed in Article 1(3) of Legislative Decree 82/2022 (electronic communications, access to audiovisual media, the passenger transport elements, consumer banking, e-books and dedicated software, or e-commerce), design and provide it in conformity with the accessibility requirements of sections III and IV of Annex I, which the decree applies to urban, suburban and regional transport services as well (Articles 3(2) and 12(1)); the decree has effect from 28 June 2025 (Article 25(1)). These provisions implement Articles 4(1), 4(3), 4(5), 13, 14, 15 and 32 of Directive (EU) 2019/882.
• Prepare the information required by Annex IV of the decree on how the service meets the accessibility requirements, include it in your general conditions or an equivalent document, make it available to the public in written and oral form in a manner accessible to persons with disabilities, and keep it while the service is operating (Article 12(2) and Annex IV, point 1).
• If you provide an audiovisual media service, ensure where possible that it is available through more than one sensory channel (Article 12(1)).
• If your website or mobile application gives information on local public transport routes, show also the routes accessible to persons with disabilities (Article 12(3)).
• Put in place the measures needed to keep the service in constant conformity as its features, the applicable requirements and the harmonised standards or technical specifications change (Article 12(4)).
• If the service does not conform, take the corrective measures needed and inform the Agenzia per l'Italia Digitale and the national authorities of the Member States where you provide the service immediately, stating the requirements not met and the measures taken (Article 12(5)).
• On reasoned request, give the Agenzia per l'Italia Digitale and the competent authorities of the Member States the information needed to show conformity, and cooperate in the measures taken to bring the service into conformity (Article 12(6)).
• If you rely on the exceptions of Article 13(1) (a substantial modification that changes the nature of the service, or a disproportionate burden), assess them on the criteria of Annex V, document the assessment, keep the results for not less than five years from the last supply of the service, and give a copy of it on request of the Ministry or the competent authorities of the Member States (Article 13(2) and (3)).
• Renew a disproportionate-burden assessment when the service is changed, when the supervising authority asks, and at least every five years (Article 13(5)).
• Unless you are a microenterprise, inform the competent supervisory authority when you rely on Article 13(1) for a specific service (Article 13(7)); Article 13(1)(b) does not apply to an operator that receives public or private funding to improve accessibility (Article 13(6)).
• A service is presumed to conform to the accessibility requirements that harmonised standards published in the Official Journal of the European Union cover when it conforms to them or to parts of them, and to the requirements that technical specifications cover when it conforms to those specifications or parts of them (Article 14(1) and (2)).
• A transport service that meets the accessible-information requirements of Regulations (EC) 261/2004, 1107/2006, 1371/2007, 1177/2010 and 181/2011 and of the acts under Legislative Decree 57/2019 is deemed to conform to the corresponding requirements of the decree, unless the decree sets further requirements that it must then also meet (Article 4(1)).
• The decree does not apply to pre-recorded time-based media or office file formats published before 28 June 2025, online maps and mapping services (where navigation maps give essential information in an accessible digital mode), third-party content you neither fund, develop nor control, or archive content not updated after 28 June 2025 (Article 1(5)).
• Contracts for services concluded before 28 June 2025 may continue unchanged until they expire, for not more than five years from that date, and until 28 June 2030 you may keep providing your services using products you lawfully used before that date to provide similar services (Article 25(1)).
• Self-service terminals lawfully used before 28 June 2025 may stay in use for similar services until the end of their economically useful life, for not more than twenty years from entry into use (Article 25(2)).

D.Lgs. 27 maggio 2022, n. 82, artt. 21 e 24 · Read the law's page

• If a service listed in Article 1(3) of Legislative Decree 82/2022 is found non-conforming, take the corrective measures the Agenzia per l'Italia Digitale requires within the reasonable and proportionate period it sets (Articles 21(1) and 21(4)); the decree has effect from 28 June 2025 (Article 25(1)). Articles 21 and 24 implement Articles 23 and 30 of Directive (EU) 2019/882.
• If you do not take the corrective measures in time, the Agency sets a reasonable period to block the specific service and, where necessary, to withdraw the mobile application from the store, or adopts measures inhibiting use of the service; the measures are revoked if you comply (Article 21(1)).
• Cooperate with the Agency, and give it the information it requests, in the activities of Article 12(5) and the last sentences of 13(3) and 13(4); a failure to cooperate is fined, save a reasoned refusal where the information could expose you to punitive administrative sanctions or a criminal offence (Article 24(3)).
• Where you are a legal person within Article 3(1-bis) of Law 4/2004, the fine of Article 9(1-bis) of that Law applies to you in every case (Article 24(1), second sentence).

Delibera AGCOM n. 106/25/CONS, Allegato B, art. 5, comma 1, punto 2.6 · Read the law's page

• If you provide internet access services or publicly available interpersonal communications services subject to terms and conditions, publish the detailed information on products and services, including functions, practices, policies and procedures and changes in the operation of the service, intended specifically for end-users with disabilities, in conformity with Union law harmonising the accessibility requirements of products and services and with Resolution 290/21/CONS as last amended by Resolution 281/24/CONS (Regulation, Article 5(1), point 2.6).
• Publish that information in a format accessible to consumers with disabilities (Article 98-quindecies(1) of the Code).

Delibera n. 291/25/CONS del 3 dicembre 2025, art. 1 · Read the law's page

• If you provide a linear or on-demand audiovisual media service under Italian jurisdiction, or are the public service concessionaire, and are not excluded at first application, adopt the first accessibility action plan on the Authority's measures for persons with visual and hearing disabilities (Resolution 291/25/CONS, Article 1(1) and (2)).
• You are excluded at first application if your advertising revenue was below EUR 10 million in each of the last two financial years (for the whole editorial group where several companies belong to one), or if you are a local, pay or radio-based provider of audiovisual services (Article 1(3) and (4)).
• Report to the Authority on the measures taken in each calendar year, using the Authority's model, by 15 February of the following year, or by 15 April if you are the public service concessionaire (Article 1(5)).
• Ensure the accessibility of the services that give access to your audiovisual media services under Article 1(3)(b) of Legislative Decree 82/2022 (Article 1(9)).
• If the Authority notifies a breach, comply within the fixed period of its warning; if you do not, the fine of EUR 30,000 to EUR 600,000 under Article 67 of Legislative Decree 208/2021 applies (Article 1(7)).

Delibera AGCOM n. 290/21/CONS, artt. 2-9 e 11 · Read the law's page

• As a fixed-network operator, give deaf, totally blind, partially blind and seriously walking-limited consumers a 50% reduction of the monthly fee on the base price of all flat and semi-flat voice and data offers and of internet-only offers, whatever the technology and speed, and carry out their tariff plan upgrades free of charge where technically possible (Article 4(1)).
• As a mobile network operator or mobile virtual network operator, give those consumers a 50% discount on the base price of at least one offer in each of three bands of data allowance, below the threshold (50 gigabytes at first application, and above 20 gigabytes), above the threshold, and unlimited, chosen among the best-selling subscribable offers (Article 5(1)).
• Add to those discounted mobile offers an offer, among those reserved for minors, that complies with the parental control guidelines of Resolution 9/23/CONS, and accept an application for a minor who cannot hold the SIM from the person exercising parental responsibility, with supporting documents (Article 5(1-bis) and (3-bis), added by Resolution 251/23/CONS).
• Deal with an application within 30 days of receiving the medical certification or the handicap record; the facilitation runs from the date you receive the application (Articles 4(2) and 5(2)).
• As a universal service provider, give new deaf, totally blind and partially blind customers ADSL access free of charge and without activation and deactivation costs (Article 3(2)).
• Publish on your website a page named Agevolazioni per utenti con disabilità with detailed information on the fixed and mobile offers and the application forms, linked from the home page, with contents that follow the Web Content Accessibility Guidelines, a form that can be completed on the website and sent through your digital channels, and the option to name a person who manages the contract, advertised on the page and indicated on the bill (Article 6).
• On request of totally or partially blind consumers of Article 1(1)(j) and (k), send the bill free of charge in PDF or another format compatible with assistive reading technologies, at the e-mail address the consumer indicates (Article 7(1)).
• Provide a free dedicated digital channel, open from 8 a.m. to midnight, through which the beneficiaries can report a fault or the theft of a mobile terminal, ask for technical assistance, file a complaint and receive information after identification, and give priority to their repair requests over simultaneous requests from other users within the terms of the service charter (Article 8(1) and (2)).
• As a fixed-network operator, provide a global conversation service, at a price not above the base tariff of a national call and modulated to compensate for the longer duration of the call, keeping the information exchanged confidential, available in the daytime (Article 9(1)).
• Report to the Authority by 30 January of each year the number of facilitations in place at 31 December of the previous year, by type of service, fixed or mobile, and by category of disability (Article 2 of Resolution 281/24/CONS).
• Promote further advanced support services for persons with disabilities, based on modern digital technologies, and inform the Authority of them (Article 8(3)).
• Advertise the facilitations of the resolution promptly, in the most suitable way, to all potential beneficiaries (Article 11(3)).
• If you provide fixed or mobile electronic communications services to consumers and are not a micro, small or medium enterprise as Article 1(1)(n) to (p) defines them, Resolution 290/21/CONS applies to you; the micro enterprise has fewer than 10 persons and an annual turnover or balance sheet total not above EUR 2 million, the small enterprise fewer than 50 persons and not above EUR 10 million, and the medium enterprise fewer than 250 persons with an annual turnover not above EUR 50 million or a balance sheet total not above EUR 43 million (Articles 1(1)(n) to (p) and 2(4)).
• If you are a micro, small or medium enterprise and offer facilitations to these consumers of your own accord, advertise them on your website as Article 6(1) and (2) provide (Article 2(4)).
• Give each beneficiary the facilitation for one fixed connection and one mobile number only, let a partially blind or seriously walking-limited consumer claim only one of the facilitations of Articles 4 and 5, and do not grant it to a requester who already benefits from government measures giving a similar discount on ultra-broadband offers (Articles 2(3), 2(5), 4(6) and 5(4)).
• Keep giving deaf consumers who had the exemption from the telephone subscription fee when the resolution was published, and deaf and blind consumers who had 180 hours of free browsing on a metered internet offer, those facilitations for the whole contract (Article 3(1)).