Ships a consumer interface, in Croatia

Zakon o javnoj nabavi, čl. 12., 208. i 270. (NN 120/2016) · Read the law's page

• If you sell goods, services or works to a contracting authority in a procurement at or above the thresholds of Article 12(1), and what you sell is intended for use by natural persons, the technical specifications of the tender take into account accessibility criteria for persons with disabilities or design for all users, except in duly justified cases (Art. 208(1); implements Directive 2014/24/EU, Art. 42(1)).
• Where mandatory accessibility requirements are adopted by a legal act of the European Union, the technical specifications refer to them (Art. 208(2)); for the products and services within Article 3 of the Act on the accessibility requirements for products and services, the Annex I requirements of that Act are such mandatory requirements for the description of the procurement object and the technical specifications (Art. 30(1) of that Act; Directive (EU) 2019/882, Art. 24(1)).
• If the contracting authority asks you for certificates of independent bodies that you meet quality assurance standards, including accessibility for persons with disabilities, it refers to quality assurance systems based on the relevant series of European standards certified by accredited bodies; it recognizes equivalent certificates from bodies in other Member States, and accepts other evidence of equivalent quality assurance measures if you could not obtain the certificates in time for objective reasons and show that your measures conform to the standards asked for; from 16 May 2026, if you bid as a member of a group of economic operators, the procurement documents state how each member proves that conformity (Art. 270(1) to (4), paragraph 4 added by the Act published in Narodne novine 48/2026).
• The Act applies to a procurement whose estimated value is equal to or above the thresholds of Article 12(1); from 1 September 2026 the thresholds below which it does not apply are EUR 50,000 for goods, services and design contests and EUR 100,000 for works, and a procurement below them is a simple procurement run under the contracting authority's general act (Art. 12 and 15, as amended by the Act published in Narodne novine 48/2026).

Zakon o elektroničkim medijima, čl. 18. i 20. st. 2. (NN 111/2021) · Read the law's page

• If you are a television publisher, provide audio or audiovisual media services on demand under Article 26, or transmit an audiovisual or radio program by satellite, internet or cable under Article 92, make your services continuously and progressively more accessible to children with developmental difficulties and to persons with disabilities, by proportionate measures (Art. 18(1)).
• Report to the Council for Media (the Council for Electronic Media in the Act as published) once a year, and by 1 September at the latest, on the measures you took to make your services more accessible (Art. 18(3)).
• When the minister orders you to publish proclamations and official announcements of state bodies during a major natural disaster, major accident, catastrophe or epidemic, publish them in a way that is also accessible to children with developmental difficulties and to persons with disabilities (Art. 20(1) and (2)).

NN 89/2025, čl. 22. do 28. i 36.a Zakona o zahtjevima za pristupačnost proizvoda i usluga · Read the law's page

• If an inspector finds that a product does not meet the accessibility requirements, take the corrective measures the inspector requests within the period set, which must be reasonable and proportionate to the nature of the non-conformity (Art. 23(2)).
• Correct a formal non-conformity (a misplaced or missing CE marking, a missing or wrongly drawn EU declaration, missing or incomplete technical documentation, missing or wrong identification information, or another administrative requirement of Article 9 or 11) that carries no health or safety risk within the period set in the inspection record; if you do not, the inspector decides to prohibit placing the product on the market or to order its withdrawal (Art. 23(3) and (4)).
• Comply with an inspector's decision, where a product does not meet the requirements or poses a risk to health or safety, to remove the non-conformity within a period set, to stop placing the product on the market or making it available, to withdraw it immediately or recall it from end users and publish information on the risks, to destroy it where necessary to protect health or safety, to stop supply and display temporarily while examinations and tests run, or to put clear warnings in Croatian and Latin script on the product or give them to end users (Art. 23(5) to (7)).
• If you operate a public communications service, an internet access service or a hosting service, cooperate with the inspection authorities, and when a decision under Article 23(9) orders it for a non-conforming product sold at a distance, remove the content, restrict access to the online interface or display an explicit warning to end users; if you run a domain registry, delete the fully qualified domain name and let the authority register it (Art. 23(9) and (11)).
• Bear the cost of a product sample, examination or test if the sample is found not to meet the accessibility requirements, and the cost of an examination, test or expert assessment of an e-commerce service found not to conform, from 15 October 2026 (Art. 22(7) and 25(12), added by the Act published in Narodne novine 114/2026).
• If an inspector finds that a service does not conform, take the corrective measures requested in the inspection record within the period set, and comply with the decision ordering you to remove the non-conformity within the period it sets (Art. 26(1) and (2)).

NN 89/2025, čl. 3. st. 2. i 3., čl. 4., 6. st. 2., čl. 7., 15., 16. st. 3., 36. i 37. te Prilog I. odjeljci III. i IV. Zakona o zahtjevima za pristupačnost proizvoda i usluga · Read the law's page

• If you provide to consumers an electronic communications service (other than machine-to-machine transmission), a service giving access to audiovisual media services, the website, mobile service, app, electronic ticket, travel-information and interactive self-service terminal elements of air, bus, rail or waterborne passenger transport, a consumer banking service, e-books and dedicated software, or an e-commerce service, design and provide the service to meet the accessibility requirements of Annex I, sections III and IV (urban, suburban and regional transport: section IV only) (Art. 3(2), 6(2) and 15(1); implements Directive (EU) 2019/882, Art. 4(1) and (3) and Art. 13(1)).
• Make the products you use to provide the service accessible under Annex I, sections I and II; give information about how the service works and about the accessibility features of the products used and their interoperability with assistive devices, through more than one sensory channel, in an understandable and perceivable way, in text that can be turned into alternative formats, in suitable fonts with sufficient contrast, with a text alternative for non-text content; keep websites (including related web applications) and mobile services and apps consistently perceivable, operable, understandable and robust; and where you offer support services (help desks, call centers, technical support, relay services, training), give information on the accessibility of the service and its compatibility with assistive technologies through accessible means of communication (Annex I, section III, point (d), as corrected from 15 October 2026 by the Act published in Narodne novine 114/2026).
• For an electronic communications service, offer real-time text alongside voice, total conversation where video is offered with voice, and synchronized voice and text (with video where offered) in communications to emergency services, passed to the most appropriate emergency answering point (Annex I, section IV, point (a)).
• For a service giving access to audiovisual media services, provide electronic program guides that are perceivable, operable, understandable and robust and show whether accessibility is enabled, and transmit access services (subtitles for the deaf and hard of hearing, audio description, spoken subtitles, sign language interpretation) with appropriate quality, synchronized with sound and video, under the user's control (Annex I, section IV, point (b)).
• For air, bus, rail or waterborne passenger transport, give information on the accessibility of vehicles, surrounding infrastructure and built environment and on assistance for persons with disabilities, and information on smart ticketing, real-time travel information and additional service information such as staff at stations, lifts out of order and temporarily unavailable services (Annex I, section IV, point (c)); for urban, suburban and regional transport, make the self-service terminals accessible under section I (Annex I, section IV, point (d)).
• For a consumer banking service, provide electronic identification, electronic signature, secure element and payment-service methods that are perceivable, operable, understandable and robust, and keep information understandable and no more complex than level B2 of the Croatian language in the Common European Framework of Reference for Languages (Annex I, section IV, point (e)).
• For e-books and dedicated software, provide synchronized text and audio where an e-book has audio content, do not prevent assistive technology from working, give access to content, navigation and display with a flexible structure and choice of presentation, allow alternative presentations that work with different assistive technologies, make e-books findable through accessibility metadata, and do not let digital rights management block accessibility features (Annex I, section IV, point (f)).
• For an e-commerce service, give information on the accessibility of the products and services sold where the responsible operator supplies it, make identification, security and payment functions that are part of the service perceivable, operable, understandable and robust, and provide identification, electronic signature and payment-service methods that are perceivable, operable, understandable and robust (Annex I, section IV, point (g)).
• Prepare the information required by Annex V explaining how the service meets the accessibility requirements, state it in your general terms or an equivalent document, make it available to the public in written and oral form including in a manner accessible to persons with disabilities, and keep it for as long as the service is provided (Art. 15(2) and (3); implements Directive (EU) 2019/882, Art. 13(2)).
• Have a procedure that keeps the service in conformity, taking into account changes in the characteristics of the service, in the accessibility requirements, and in the harmonized standards or technical specifications on which conformity is based (Art. 15(4)).
• If the service does not conform, take the corrective measures needed and notify without delay the competent authorities of the Member States where the service is provided, with details of the non-conformity and the measures taken; on a reasoned request of the inspector, give all information needed to show conformity and cooperate on the measures taken (Art. 15(5) and 16(3)).
• The accessibility requirements apply only so far as compliance needs no fundamental alteration of the service and imposes no disproportionate burden; assess both against Annex VI, document the assessment and keep it for five years from the day the service was last provided, give the inspector a copy on request, repeat the burden assessment for each category or type of service when the service changes, when the inspector asks and at least every five years, and notify the authority of the Member State where the service is provided when you rely on the limit (Art. 17(1) to (4), (6) and (8)).
• A passenger transport service that meets the accessible-information and accessibility-information requirements of Regulations (EC) No 261/2004, (EC) No 1107/2006, (EU) 2021/782, (EU) No 1177/2010 and (EU) No 181/2011 and of the Croatian railway safety and interoperability law and the law establishing the agency for the investigation of air, maritime and rail accidents is treated as meeting the corresponding requirements of the Act, except where the Act sets an additional requirement (Art. 7; Directive (EU) 2019/882, Art. 5).
• The Act does not apply to micro entities of the small economy that provide services (Art. 4(2); Directive (EU) 2019/882, Art. 4(5)).
• The Act does not apply to pre-recorded time-based media and office file formats published before 28 June 2025, to online maps and mapping services where the key information is given in an accessible digital way for maps intended for navigation, to third-party content that you did not fund or develop and that is not under your control, or to archive content that is not updated or edited after 28 June 2025 (Art. 4(1)).
• Until 28 June 2030 you may keep providing your services with products you lawfully used for similar services before that date, service contracts concluded before 28 June 2025 may continue unchanged until they expire but for no more than five years from that date, and self-service terminals you lawfully used for services before 28 June 2025 may stay in use until the end of their economically useful life but for no more than twenty years after they entered use (Art. 37(1) to (3); Directive (EU) 2019/882, Art. 32).

NN 89/2025, čl. 8., 14., 16., 17., 18. i 30. st. 1. Zakona o zahtjevima za pristupačnost proizvoda i usluga · Read the law's page

• On the inspector's request, give the identity of every economic operator that supplied you with the product and every operator you supplied it to, and keep and be able to show that information for five years after the product was supplied to you and five years after you supplied another operator (Art. 14; implements Directive (EU) 2019/882, Art. 12).
• As manufacturer, importer or distributor, give the inspector on a reasoned request, in Croatian and Latin script, all information and documentation needed to show conformity, and cooperate on measures to remove non-conformity; an authorized representative cooperates on any action taken within its mandate (Art. 16(1) and (2)).
• The accessibility requirements apply only so far as compliance (a) needs no significant change that fundamentally alters the basic nature of the product or service and (b) imposes no disproportionate burden on you; carry out that assessment yourself on the criteria of Annex VI (Art. 17(1) and (2); implements Directive (EU) 2019/882, Art. 14(1) and (2)).
• Document the assessment and keep all relevant results for five years from the day the product was last made available on the market or the service was last provided, and give the inspector a copy on request (Art. 17(3) and (4)).
• If you are a micro entity of the small economy that deals with products, you need not document the assessment, but give the inspector on request the facts relevant to it if you relied on Article 17(1) (Art. 17(5)).
• If you provide a service and rely on the disproportionate-burden limit, repeat the assessment for each category or type of service when you change the service, when the inspector asks and at least every five years (Art. 17(6)).
• You may not rely on the disproportionate-burden limit where you receive funding from sources other than your own resources, public or private, to improve accessibility (Art. 17(7)).
• Unless you are a micro entity of the small economy, notify the relevant market surveillance authority or conformity-checking authority of the Member State where the product is placed on the market or the service provided when you rely on Article 17(1) for a specific product or service (Art. 17(8)).
• A product or service that conforms to the harmonized standards, or parts of them, whose references are published in the Official Journal of the European Union is presumed to meet the accessibility requirements those standards cover, and the same holds for conformity with technical specifications published there or set by an implementing act of the European Commission; the Act names no standard other than harmonized standards and technical specifications of that kind (Art. 18; implements Directive (EU) 2019/882, Art. 15).