Ships a consumer interface, in Hong Kong

Disability Discrimination Ordinance (Cap. 487), ss. 4, 6, 26, 27 and 72 · Read the law's page

• The Ordinance names no technical standard for a website or app: the duty is the rule in section 26 against disability discrimination in providing goods, services or facilities, tested by the discrimination rules in section 6 and the unjustifiable hardship limit in sections 4 and 26(2).
• If you provide goods, services or facilities, whether for payment or not, do not refuse to provide them to a person with a disability, and do not provide them on worse terms or conditions or in a worse manner because of the disability (section 26(1)).
• Do not apply to a person with a disability a requirement or condition that considerably fewer persons with a disability than persons without a disability can comply with, that you cannot show to be justifiable irrespective of the disability, and that is to that person’s detriment (section 6(b)).
• The services section 26 reaches include banking or insurance facilities, entertainment and recreation facilities, transport and travel facilities and services, services relating to telecommunications and the services of any profession or trade (section 27).
• If you rely on unjustifiable hardship, it must arise from the provision itself and be judged on all relevant circumstances, including the reasonableness of any accommodation, the benefit or detriment to those concerned, the effect of the disability and your financial circumstances and the expenditure required (sections 4 and 26(2)).
• A claim in the District Court must be brought within 24 months, with the time a complaint spent with the Commission disregarded; the Court may hear a late claim where it considers that just and equitable (section 82(1), (2A), (3)).