Ships a consumer interface, in Cyprus

Ο περί Ατόμων με Αναπηρίες Νόμος του 2000 (127(I)/2000), άρθρα 6, 8(3), 9, 9Γ και 9Δ · Read the law's page

• When you provide goods, facilities or services, treat a person with a disability equally with the other citizens of the Republic; treatment that is less favourable, relates to a ground connected with the disability, does not apply to another person and is not justified is discrimination (Art. 6(1)).
• Do not refuse services to a person with a disability, offer services of a lower standard, or offer goods and services on inferior terms (Art. 6(2)(α) to (γ)).
• Make the changes to your services or facilities that a person with a disability needs in order to use them: failing to make changes whose absence makes their use impossible or unjustifiably difficult is unequal treatment, and the changes can include suitable means of access and facilities for comfortable and safe use, and special means, instruments or persons for communication and information for certain categories of persons with disabilities (Art. 6(2)(δ)).
• Reasonable accommodation means the necessary and appropriate modifications and adjustments that do not impose a disproportionate or unjustified burden, and a burden is not disproportionate when it is sufficiently offset by measures taken under State policy for persons with disabilities (Art. 9(1) and (2)).
• If you are a television station, make arrangements so that for certain hours your news bulletins are comprehensible to the deaf (Art. 8(3)).
• A person who considers that discriminatory treatment by you breaches the Law may complain to the Commissioner for Administration, and an organisation with a legitimate interest may act on the complainant's behalf or in support with the complainant's approval (Arts. 9Γ and 9Δ).

Ο περί της Ρύθμισης των Διαδικασιών Σύναψης Δημοσίων Συμβάσεων και για Συναφή Θέματα Νόμος του 2016 (73(I)/2016), άρθρο 39(1)(β) · Read the law's page

• If you bid to supply works, goods or services that a contracting authority procures for use by natural persons, whether the general public or its own staff, expect the technical specifications to take account of accessibility criteria for persons with disabilities or design for all users (Art. 39(1)(b)); the paragraph names no technical standard.
• Where mandatory accessibility standards have been adopted under a legislative act of the Union, the technical specifications you tender against refer to those standards (Art. 39(1)(b)).
• If what you sell is a product or service listed in Article 4 of Law 57(I)/2024, expect the technical specifications to apply the accessibility requirements of Annex I to that Law, which are mandatory accessibility requirements when the contracting authority applies Art. 39(1) (Law 57(I)/2024, Art. 25(1)).

Ο περί της Ρύθμισης των Διαδικασιών Σύναψης Συμβάσεων Φορέων που Δραστηριοποιούνται στους Τομείς του Ύδατος, της Ενέργειας, των Μεταφορών και των Ταχυδρομικών Υπηρεσιών και για Συναφή Θέματα Νόμος του 2016 (140(I)/2016), άρθρο 54(1)(β) · Read the law's page

• If you bid to supply works, goods or services that a contracting entity in the water, energy, transport or postal services sectors procures for use by natural persons, whether the general public or its own staff, expect the technical specifications to take account of accessibility criteria for persons with disabilities or design for all users (Art. 54(1)(b)); the paragraph names no technical standard.
• Where mandatory accessibility requirements have been adopted under a legislative act of the Union, the technical specifications you tender against refer to those requirements (Art. 54(1)(b)).
• If what you sell is a product or service listed in Article 4 of Law 57(I)/2024, expect the technical specifications to apply the accessibility requirements of Annex I to that Law, which are mandatory accessibility requirements when the contracting entity applies Art. 54(1) (Law 57(I)/2024, Art. 25(1)).

Ο περί Ραδιοφωνικών και Τηλεοπτικών Οργανισμών Νόμος του 1998 (7(I)/1998), άρθρα 30Β, 41Α έως 41Γ, 41ΣΤ και 55 · Read the law's page

• If you are an audiovisual media service provider under the jurisdiction of the Republic, ensure without undue delay that your services become continuously and progressively more accessible to persons with disabilities through proportionate measures, achieved in particular through subtitling of programmes, sign language, audio description and spoken subtitling (Art. 30B(1)).
• If you are a television organisation, broadcast between 18.00 and 22.00 a special news bulletin that the deaf can follow, lasting at least five minutes in the hour and shown on at least half of the television screen (Art. 30B(2)).
• Report to the Cyprus Radiotelevision Authority regularly on the measures you apply to make your services accessible (Art. 30B(2A)).
• Develop accessibility action plans for the continuous and gradual increase of the accessibility of your services to persons with disabilities, and notify each plan to the Authority (Art. 30B(2C)).
• After consulting the Authority, submit to it a timetable, within one year from the start of the Article, that sets the specific ways in which you will gradually increase, by at least 5% beyond news bulletins, the share of your programmes made accessible to persons with a visual or hearing disability (Art. 30B(3)).
• Give the emergency information you make available to the public through your services, including public announcements in natural disasters, in a way that is accessible and understandable to persons with disabilities (Art. 30B(5)).

Η περί Καθορισμού των Όρων Γενικών Εξουσιοδοτήσεων Ρυθμιστική Απόφαση του 2023 (Κ.Δ.Π. 279/2023), άρθρα 4, 6 και 8 και Παράρτημα ΙΙΙ, παράγραφος 3(4) · Read the law's page

• If you provide electronic communications services or networks under the general authorisation, other than number-independent interpersonal communications services, provide accessibility for users with disabilities equivalent to that provided to the majority of end-users, including in the contractual information you give under Article 29 of the Law (Decision Annex III, para. 3(4); Directive (EU) 2018/1972 Art. 111(1)).
• Ensure that users with disabilities can choose between the undertakings and services available to the majority of end-users (Decision Annex III, para. 3(4); Directive (EU) 2018/1972 Art. 111(1)(b)).

Η περί των Δικαιωμάτων Τελικών Χρηστών Ηλεκτρονικών Επικοινωνιών Ρυθμιστική Απόφαση του 2025 (Κ.Δ.Π. 189/2025), άρθρα 4(1) έως (3), 7, 8, 9 και 12(1) · Read the law's page

• If you provide publicly available electronic communications services, submit the standard text of your service contract to the Commissioner for approval, and include in its minimum content the details of the products and services designed for end-users with disabilities and how updates of that information can be obtained (Decision Art. 4(1) and 4(3), item κθ).
• Give end-users the pre-contract information in Article 4 clearly, on a durable medium or, where that is not feasible, in an easily downloadable document, and on request in a format accessible to end-users with disabilities (Decision Art. 4(2); Directive (EU) 2018/1972 Art. 102(1)).
• Unless you provide only transmission services used for machine-to-machine services, give end-users a short and legible summary contract in the format of Implementing Regulation (EU) 2019/2243, completed and free of charge before the contract is concluded, or, where that is objectively impossible for technical reasons at that moment, without undue delay afterwards, the contract then taking effect when the end-user confirms agreement after receiving it (Decision Art. 7(1) and 7(3)).
• State in the summary contract the extent to which your products and services are designed for end-users with disabilities, including, where available, at least real-time text, total conversation, relay services, accessible emergency communications, special equipment, special tariffs and accessibility information (Decision Art. 7(2)(ε); Directive (EU) 2018/1972 Art. 102(3)(e)).
• If you provide internet access services or publicly available interpersonal communications services, publish comprehensible, comparable, reliable, user-friendly and up-to-date information on the quality of your services, to the extent that you control at least some elements of the network directly or through a service level agreement, and on the measures taken to ensure equivalent access for end-users with disabilities (Decision Art. 8; Directive (EU) 2018/1972 Art. 104(1)).
• If you provide publicly available electronic communications services, publish comprehensible, comparable, reliable, user-friendly and up-to-date information on the measures taken to ensure equivalent access for end-users with disabilities (Decision Art. 9; Directive (EU) 2018/1972 Art. 111(1)).
• Publish that information on a dedicated web page or on your existing web page, in a clear, comprehensible, machine-readable form that is accessible to end-users with disabilities in accordance with the Union law harmonising accessibility requirements for products and services (Decision Art. 9; Directive (EU) 2018/1972 Art. 103(1)).
• If the Commissioner requires it under Article 12(1), which it may do of providers of internet access services and publicly available interpersonal communications services, publish the information listed there, including the details of products and services, functions, practices, policies and procedures and changes to how the service operates that are specially designed for end-users with disabilities, in a clear, easily accessible and comprehensible form for end-users with disabilities and in any additional form the Commissioner specifies (Decision Art. 12(1) and 12(1)(β)(vi)).

Ο περί της Προσβασιμότητας Προϊόντων και Υπηρεσιών Νόμος του 2024 (57(I)/2024), άρθρα 3, 20 έως 24, 27, 33 έως 40 και 43 · Read the law's page

• Comply with a notice from the competent authority or an accessibility surveillance authority within the period it sets, and take the corrective measures it requires, including measures to bring a product or service into conformity, to prevent it being made available, to withdraw or recall a product, or to stop providing a service (Arts. 21(2), 33 and 34).
• Cooperate fully with the competent authority and the accessibility surveillance authorities when they evaluate a product they have sufficient reason to believe does not comply, and make sure the appropriate corrective action is taken for every product you made available on the Union market (Art. 21(1) and (4)).
• Give the competent authority and the accessibility surveillance authorities the documents, technical specifications, data and information they request about conformity, including access to embedded software where it is needed to assess conformity, and give a translation into Greek or English where they ask for one (Art. 27(1)(α) and (2)(β)).
• If a notice under Art. 33 or 34 follows the examination, testing or checking of your product, service or documents, expect the authorities to ask you to pay the costs of buying, examining and testing them (Art. 40(1)).
• Do not intentionally obstruct an authorised officer of the competent authority or of an accessibility surveillance authority who is acting under the Law (Art. 35(ζ)).
• Where an operator invokes the fundamental alteration or disproportionate burden defence, expect the authorities to check that the assessment was made, review it against the criteria in Annex IV and check compliance with the accessibility requirements (Art. 20(2)).
• If you ask the competent authority to let a product or service back on the market, or to lift a ban imposed because it lacks the CE marking or the required documents, pay in advance the expected costs of examining and testing it and checking its documents, whatever the result (Art. 40(2)).

Ο περί της Προσβασιμότητας Προϊόντων και Υπηρεσιών Νόμος του 2024 (57(I)/2024), άρθρα 4(2), 5(3) έως (6), 14 έως 16 και 45 · Read the law's page

• If you provide to consumers an electronic communications service (other than machine-to-machine transmission), a service giving access to audiovisual media services, the websites, mobile services and applications, electronic tickets and travel information of air, bus, rail or waterborne passenger transport (and, for urban, suburban and regional transport, the interactive self-service terminals), a consumer banking service, an e-book or its dedicated software, or an e-commerce service, make the service meet the accessibility requirements in Annex I of the Law (Arts. 4(2), 5(1) and 5(3); Directive Arts. 2(2) and 4(3)).
• Meet Section III of Annex I, except for urban, suburban and regional transport services: make the products you use to provide the service accessible, give information on how the service works, its accessibility features and its interoperability with assistive devices through more than one sensory channel in an understandable and perceivable form, make your websites, related online applications, mobile device services and mobile applications consistently and adequately accessible so that users can perceive, use and understand them and rely on them, and have your support services (help desks, call centres, technical support, relay and training services), where you have them, give information on the service's accessibility and its compatibility with assistive technologies in accessible formats (Annex I, Section III(α) to (δ)).
• Meet Section IV of Annex I for the kind of service you provide. Electronic communications: offer real-time text in addition to voice, offer total conversation where video is provided, and keep emergency communications synchronised and routed to the most appropriate PSAP. Audiovisual media access services: provide electronic programme guides that are perceivable, usable, understandable and reliable and that show the availability of accessibility, and transmit subtitles for the deaf and hard of hearing, audio description, spoken subtitles and sign language interpretation with adequate quality and synchronisation (Annex I, Section IV(α) and (β)).
• Passenger transport (air, bus, rail, waterborne): give information on the accessibility of vehicles, surrounding infrastructure and the built environment and on assistance for persons with disabilities, and give information on smart ticketing, real-time travel information and supplementary service information; for urban, suburban and regional transport, make the self-service terminals you use accessible under Section I (Annex I, Section IV(γ) and (δ)).
• Consumer banking: offer identification methods, electronic signatures, security and payment services that users can perceive, use and understand and rely on, and give information that does not exceed level B2 of the Common European Framework of Reference for Languages (Annex I, Section IV(ε)).
• E-books: provide synchronised text and audio where an e-book has both, do not let digital files obstruct assistive technology, allow access to and navigation of content and file layout and alternative renderings, make e-books findable through accessibility metadata, and do not let digital rights management obstruct accessibility features (Annex I, Section IV(στ)).
• E-commerce: give the accessibility information on the products and services sold where the responsible operator provides it, make the identification, security and payment function accessible where it is part of the service, and offer identification methods, electronic signatures and payment services that users can perceive, use and understand and rely on (Annex I, Section IV(ζ)).
• Draw up the information required by Annex III, explain how the services meet the applicable accessibility requirements, make the information available to the public in written and oral form, including in a manner accessible to persons with disabilities, and keep it for as long as the service is in operation; include it in your general terms and conditions or an equivalent document, in addition to the consumer information that Directive 2011/83/EU requires, with a general description of the service in an accessible format, the descriptions needed to understand how it works, and a description of how it meets the requirements of Annex I (Art. 14(β); Annex III, point 1; Directive Art. 13(2)).
• Have procedures so that the provision of services stays in conformity with the applicable accessibility requirements, taking due account of changes in the characteristics of the service, in the applicable requirements and in the harmonised standards or technical specifications on which conformity is declared (Art. 14(γ)).
• If a service does not conform, take the corrective measures needed to bring it into conformity and inform the competent authority at once, with details of the non-conformity and the measures taken; on a reasoned request give the competent authority and the accessibility surveillance authorities the information needed to show conformity and cooperate with them on the measures taken (Art. 14(δ) and (ε)).
• Assess whether compliance would require a significant change that fundamentally alters the basic nature of the service or would impose a disproportionate burden by the criteria in Annex IV; document the assessment, keep the results for five years from the last time the service was provided, and give the authorities a copy on request (Art. 15(2) and (3)).
• Renew the disproportionate-burden assessment for each category or type of service when the service is altered, when the authorities ask, and at least every five years (Art. 15(5)).
• Inform the competent authority when you rely on the fundamental alteration or disproportionate burden defence for a particular service, unless you are a microenterprise (Art. 15(7)); if you receive funding from sources other than your own resources, public or private, provided for the purpose of improving accessibility, you cannot rely on the disproportionate burden defence (Art. 15(6)).
• You may continue to provide services using products you lawfully used for similar services before 28 June 2025 until 28 June 2030; service contracts agreed before 28 June 2025 may continue unchanged until they expire and for no more than five years from that date; self-service terminals lawfully used before 28 June 2025 may stay in use until the end of their economically useful life and for no more than 20 years from first use (Art. 45).