Law / Poland

Act on ensuring that economic operators meet accessibility requirements for certain products and services, services covered, general accessibility requirements and duties of service providers

Dz. U. 2024 poz. 731 art. 3 ust. 2, art. 4, art. 12, art. 19-22, art. 32-33 i art. 85-86 ustawy o zapewnianiu spełniania wymagań dostępności niektórych produktów i usług przez podmioty gospodarcze

In force since 28 Jun 2025.

An accessibility requirements rule binding public and private bodies.

What it requires

• If you offer or provide to consumers a service listed in Article 3(2) (telecommunications services other than machine-to-machine transmission; access to audiovisual media services; the websites, mobile services and applications, electronic tickets, travel information and interactive self-service terminals that accompany bus, coach, waterborne, air and rail passenger transport; retail banking; e-books; e-commerce), make it meet the accessibility requirements of Articles 12 to 18 (implements Directive (EU) 2019/882, Art. 2(2) and Art. 4(1) and (3)).
• Use, to offer or provide the service, products that meet the requirements of Articles 7 to 11 (Art. 12(1)).
• Give information about the service, and about the accessibility features of products used in it and their interoperability with assistive tools, on paper or electronically, through more than one sensory channel, in an understandable way, in text formats usable for alternative and assistive communication, in a suitable font with sufficient contrast and spacing, with a non-text alternative; when electronic, make it perceivable, functional, understandable and compatible; and keep your websites and mobile applications uniform in the same four respects (Art. 12(2); Annex I, Section III).
• For a feature or property of the service that Articles 12 to 18 do not cover, apply the functional criteria of Article 19(2); you may apply them in place of one or more requirements where they give equivalent or greater accessibility (Art. 19).
• Where you offer support services such as technical help, call centers, relay services or training, give information on the accessibility of the product or service and its compatibility with assistive tools in line with the requirements of Article 12 and Article 13 (Art. 22).
• Assess the conformity of the service with the accessibility requirements (Art. 32(1); implements Directive (EU) 2019/882, Art. 13).
• State in your terms of service or an equivalent document, in writing and in a form accessible to persons with special needs under Article 12(2), information on the service, what is needed to use it and how it meets the accessibility requirements, and keep that information for as long as the service is on offer (Art. 32(2) points 1 and 3).
• Give information on how the service is offered and monitored in a form accessible to persons with special needs, and take account of changes in how the service is offered, in the requirements and in the harmonized standards or technical specifications on which you declare conformity (Art. 32(2) points 2 and 4).
• If the service does not meet the requirements, take the corrective action needed, and inform the market surveillance authority without delay of the non-conformity and the action taken (Art. 32(2) points 5 and 6).
• On request of the PFRON President or the market surveillance authority, supply within the time set the information needed to show conformity, and cooperate on the corrective action (Art. 32(2) points 7 and 8).
• In the information about the service, state either the current state of the conditions that let persons with special needs use the premises, public-use buildings and surrounding infrastructure used to provide the service, as far as they enable use of the service, or the accessibility certificate you hold under Article 19(1) of the Act of 19 July 2019 if one was issued (Art. 33).
• The accessibility requirements apply only so far as compliance needs no fundamental alteration of the basic nature of the service and imposes no disproportionate burden; assess both, document the assessment, keep it for five years from the end of offering the service, give a certified copy on request, and tell the market surveillance authority in writing without delay if you need not meet a requirement (Art. 21(1) to (8)).
• If you rely on the disproportionate-burden limit, repeat the assessment for the service at least every five years, each time the scope of the service or the way it is offered changes, and on request of the PFRON President or the market surveillance authority; the limit is not available for a requirement where you received funding from a source other than your own resources to meet it (Art. 21(10) and (11); Directive (EU) 2019/882, Art. 14).
• The Act does not apply to services offered or provided by microenterprises (Art. 4 point 1; Directive (EU) 2019/882, Art. 4(5)).
• The Act does not apply to maps and interactive maps, including geoportals, intended for navigation where address data and geographic position are presented in a digitally accessible way, or to content that you do not fund or create and that is not under your control (Art. 4 point 2).
• The Act does not apply to urban transport services or to municipal, metropolitan, county, county-municipal and voivodeship passenger transport, except interactive self-service terminals providing information (Art. 4 point 3).
• Until 28 June 2030 you may keep providing services under contracts concluded before 28 June 2025 on unchanged terms until they expire, and may keep providing similar services with products you used for them before that date (Art. 85(1) and (2); Directive (EU) 2019/882, Art. 32(1)).
• Self-service terminals that you used lawfully for such services before 28 June 2025 may be used for similar services until the end of their economic useful life, but not longer than 20 years from the start of their use (Art. 85(3); Directive (EU) 2019/882, Art. 32(2)).
• The Act does not apply to the content of websites and mobile applications that is pre-recorded time-based media published before 28 June 2025, document files published before that date, or archived content not updated or edited since that date (Art. 86).

These lines are LexLint's reading of the law's text.

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Who enforces it

What it reaches

When LexLint raises it

When your app profile says your app ships a consumer interface or ships a mobile app.

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Page updated 4 November 2026.