PolandAct on ensuring that economic operators meet accessibility requirements for certain products and services, passenger transport services
Dz. U. 2024 poz. 731 art. 15, art. 20 ust. 2 i art. 3 ust. 2 pkt 3 ustawy o zapewnianiu spełniania wymagań dostępności niektórych produktów i usług przez podmioty gospodarcze
In force since .
An accessibility requirements rule binding public and private bodies.
What it requires
- If you provide to consumers services that accompany bus, coach, waterborne, air or rail passenger transport, make the websites, the services offered through mobile devices including mobile applications, the electronic tickets and electronic ticketing services, the information on those services including real-time travel information, and the information given through interactive self-service terminals located in the European Union meet the general service requirements of Article 12; information given through information screens is covered only for interactive screens located in the European Union, and terminals installed as integrated parts of vehicles, aircraft, vessels and rolling stock are excluded (Art. 3(2) point 3; Art. 12).
- Bus and coach passenger transport services are the services of Article 2(1) and (2) of Regulation (EU) No 181/2011, and waterborne passenger transport services the passenger services of Article 2(1) of Regulation (EU) No 1177/2010 other than those of its Article 2(2) (Art. 5 points 29 and 34).
- In addition, give information on the conditions available to persons with special needs, including their current state, for the vehicles, aircraft, vessels and rolling stock and for the premises and public-use buildings used to provide the service and the infrastructure around them; on the assistance given to persons with special needs and its current state; on electronic ticketing systems; and on real-time travel (Art. 15(1); implements Directive (EU) 2019/882, Annex I, Section IV, point (c)).
- The information on premises and buildings covers in particular whether the requirements of Article 6 points 1 and 3(a) and (b) of the Act of and of Article 5(1) point 1(d) and point 4 of the Construction Law are met (Art. 15(2)).
- Services that meet the accessible-information and accessibility-information requirements of the EU passenger rights regulations for air, rail, waterborne and bus and coach transport and of the rail interoperability regulations listed in Article 20(2) are deemed to meet the corresponding accessibility requirements (Art. 20(2); Directive (EU) 2019/882, Art. 5).
- The Act does not apply to urban transport services or to municipal, metropolitan, county, county-municipal and voivodeship passenger transport, except the interactive self-service terminals providing information in Article 3(2) point 3(e) (Art. 4 point 3; Annex I, Section IV, point (d)).
- The Act does not apply to services offered or provided by microenterprises (Art. 4 point 1).
These lines are LexLint's reading of the law's text.
If you get it wrong
Penalty structure
Article 73(1) point 2 fines a service provider that does not ensure its services meet Articles 12 to 19, does not give in time, or gives false or misleading, the information requested under Article 32(2) point 7, does not present evidence within the period of Article 62(1) point 1, does not assess conformity under Article 32(1), or does not inform the authority under Article 32(2) point 6. Each fine is up to ten times the average monthly wage in the national economy for the preceding year, as announced by the President of Statistics Poland, and not more than 10% of the turnover achieved in the financial year before the year of the fine. The cap shown is ten times the PLN 8,903.56 announced for 2025, which governs a fine imposed in 2026; the turnover limit can lower it. The PFRON President or the market surveillance authority imposes the fine by decision, and it is paid into the Accessibility Fund within 14 days of the decision becoming final (Art. 73(3) and (5)).
- Rule
- Fixed only
- As of
- Currency
- PLN
- Fixed cap
- 89035.6
Who enforces it
Enforcement body
The market surveillance authority for the transport mode under Article 38(3) points 4 to 7: the voivodeship road transport inspectors for bus and coach, the President of the Railway Transport Office for rail, the President of the Civil Aviation Authority for air, the maritime office directors for maritime transport and the Director of the Inland Navigation Office in Bydgoszcz for inland waterway transport, within the market surveillance system of Article 38(2) that includes the PFRON President
What it reaches
Instrument type
an act of a legislature
Applicability criteria
- As of
- Combinator
- All of
- Criteria
- a service provider that is not a microenterprise (mikroprzedsiębiorca): Article 4 point 1 provides that the Act does not apply to "usług oferowanych lub świadczonych przez mikroprzedsiębiorców" (services offered or provided by microenterprises)
What this law does
Article 15(1) requires the services accompanying bus, coach, waterborne, air and rail passenger transport to give information on the conditions available to persons with special needs, including their current state, for vehicles, aircraft, vessels and rolling stock. Article 15(1) also requires information on the premises and public-use buildings used to offer the service and the infrastructure around them.
Article 15(1) requires information on the assistance given to persons with special needs and its current state, on electronic ticketing systems and on real-time travel. Article 3(2) lists the delivery of information on the transport services, including real-time travel information, and of information through interactive self-service terminals located in the European Union.
Article 20(2) deems services that meet the accessible-information requirements of the EU passenger rights regulations to meet the corresponding accessibility requirements. Article 5 point 8 defines real-time travel information as information on timetables, onward connections, transfers, cancellations, delays and disruptions given before or during the journey through dynamic passenger information systems.
When LexLint raises it
When your app profile says your app ships a consumer interface or ships a mobile app.
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