IndonesiaElectronic Information and Transactions Law, electronic agent liability
Law No. 11 of 2008, Articles 21-22, Electronic Information and Transactions Law
In force since .
An AI governance rule binding public and private bodies.
- How the hook was established
- express
- What makes it apply
- Place of effect
- Obligation class
- Governance
- Audit expectation
- none
What it requires
- An operator of an automated Electronic Agent (including a chatbot or another AI-driven agent) that conducts an electronic transaction on a user's behalf in Indonesia is legally responsible for the outcome of that transaction.
- A qualifying Electronic Agent operator must let a user correct information they submitted while a transaction is still in process.
These lines are LexLint's reading of the law's text.
What it makes you log
Logging duty
Article 21 allocates legal responsibility for a transaction conducted through an Electronic Agent to whoever operates it, and Article 22 requires a feature letting a user correct information while a transaction is still in process. Neither creates a duty to keep, create or produce a log or record of a transaction or a correction.
- Kind
- None
- As of
What this law does
Article 1 defines an Electronic Agent as a device of an Electronic System built to perform an action against particular electronic information automatically, on behalf of a Person, a definition that reaches a chatbot, an automated transaction system, or another AI-driven agent acting without a human directly initiating each step.
Article 21 allocates legal responsibility for an electronic transaction conducted through an Electronic Agent to the party who operates that Electronic Agent, and separately makes the operator of a failed Electronic Agent responsible for resulting loss where the failure was caused by a third party's direct action against the Electronic System.
Article 22 requires the operator of a certain Electronic Agent to provide a feature letting a user correct information while a transaction is still in process, with further detail on which operators this reaches left to a Government Regulation. Neither provision has been amended by the Law's 2016 or 2024 amendments.
When LexLint raises it
When your app profile says your app deploys a chatbot or makes high-risk automated decisions.
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