GreeceEETT Decision 1032/6, Code of Conduct for the Provision of Electronic Communications Services to Consumers, Articles 2, 5(2) and 9(3): protection of persons with special needs, contracts accessible to persons with disabilities and staff awareness
EETT Decision 1032/6 (FEK B 3242/2022), Arts. 1, 2, 5(2), 9(3) and 13
In force since .
An accessibility requirements rule binding public and private bodies.
- Instrument type
- a regulation made under an act
What it requires
- If you provide electronic communications services to consumers, protect appropriately, through your procedures, consumers who belong to vulnerable groups, are minors or are persons with special needs (Decision 1032/6, Art. 2).
- Take all necessary measures so that the content and terms of the contract are easy to understand and accessible, at no additional charge, to persons with disabilities, in accordance with the legislation in force (Decision 1032/6, Art. 5(2)).
- Make sure your staff, including your contractors, subcontractors, partners and resellers who handle consumer matters, are informed about the services that concern consumers with disabilities (Art. 9(3); Art. 1(3)).
These lines are LexLint's reading of the law's text.
If you get it wrong
Penalty structure
Article 138(3) of Law 4727/2020 lets the EETT impose one or more of a recommendation, a fine of up to EUR 3,000,000 collected under the Public Revenue Collection Code (which may include periodic penalties with retroactive effect and may be paid in instalments), and an order to stop or delay a service or group of services whose continuation would seriously distort competition while compliance with access obligations imposed after a market analysis is pending. Article 138(5) lets the EETT, in cases of serious or repeated breaches where those measures have no effect, prevent an undertaking from providing networks or services or suspend or revoke its rights of use, and lets sanctions cover the period of each infringement even if it has since been corrected. Article 138(6) lets the EETT, in exceptional cases of an immediate and serious threat, take interim measures by an immediately enforceable decision with an administrative fine of up to EUR 150,000 for each day of non-compliance, for at most three months extendable by three. Article 138(7) reduces a fine to two thirds if it is paid within thirty days of notification. The Law states no separate ceiling for a legal person.
- Rule
- Fixed only
- As of
- Currency
- EUR
- Fixed cap
- 3,000,000
Who enforces it
Enforcement body
Hellenic Telecommunications and Post Commission (EETT), which may impose sanctions for a breach of the Code by applying Articles 137 and 138 of Law 4727/2020 (Art. 13)
What this law does
Article 1 of EETT Decision 1032/6, the Code of Conduct, lays down the general principles and procedures that every provider of electronic communications services must follow when it provides those services to consumers. Article 2 requires consumers who belong to vulnerable groups, are minors or are persons with special needs to be protected appropriately through the provider's procedures.
Article 5(2) requires the provider to take all necessary measures so that the content and terms of the contract are easy to understand and accessible, at no additional charge, to persons with disabilities, in accordance with the legislation in force. Article 9(3) requires the staff of the provider to be informed about services that concern consumers with disabilities.
Article 1(3) defines the staff of the provider to include employees, officers, appointees, contractors, subcontractors, partners and resellers to whom consumer matters are assigned. Article 13 lets the EETT impose sanctions for a breach of the Code by applying Articles 137 and 138 of Law 4727/2020. The Decision was published in Government Gazette issue B 3242 of . The substantive force of the Decision starts six months after its publication.
Article 138(3) of Law 4727/2020 lets the EETT impose one or more of a recommendation, a fine of up to EUR 3,000,000 that is collected under the Public Revenue Collection Code, may include periodic penalties with retroactive effect and may be paid in instalments, and an order to stop or delay a service that would otherwise lead to a serious distortion of competition while compliance with access obligations is pending.
Article 138(5) of Law 4727/2020 lets the EETT, in cases of serious or repeated breaches where the measures of paragraph 3 have no effect, prevent an undertaking from providing electronic communications networks or services or suspend or revoke its rights of use.
When LexLint raises it
When your app profile says your app provides telecom services.
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