FranceAct of 11 February 2005, Article 78: accessible telephone reception of public services run by private persons charged with a public service mission
Loi n° 2005-102 du 11 février 2005, art. 78; décret n° 2017-875 du 9 mai 2017, art. 2 et 6
In force since .
An accessibility requirements rule binding private bodies.
What it requires
- If you are a private person charged with a public service mission, make the telephone reception services that receive your users' calls accessible to deaf, hard-of-hearing, deafblind and aphasic people through a simultaneous written and visual translation service, at no extra cost to them and at your charge, directly or through a dedicated online platform (Act of , Art. 78).
- Provide the accessibility yourself, entrust it under your responsibility to a specialised operator, or use the universal telephone accessibility solution of Article 105 of Loi n° 2016-1321 of , and guarantee the confidentiality of the conversations translated or transcribed (Art. 78).
- Give deaf and hard-of-hearing users, at their request, a simultaneous written and visual translation of any oral or sound information concerning them, on the terms and within the time set by regulation (Art. 78).
- From run the translation service during the same opening hours as your telephone reception service; until it had to run for at least half of those hours (Décret 2017-875, Art. 2).
- You may instead make the reception service accessible directly through professional telephone advisers who master French Sign Language, written transcription or cued speech (Loi n° 2016-1321, Art. 105, IV).
These lines are LexLint's reading of the law's text.
What it reaches
Instrument type
an act of a legislature
Applicability criteria
- As of
- Combinator
- All of
- Criteria
- a private person charged with a public service mission ("personnes privées chargées d'une mission de service public", Article 78 of the Act of ) that runs a telephone reception service for users' calls
What this law does
Article 78 of the Act of gives deaf and hard-of-hearing people, in their dealings with public services run by the State, by local authorities or by private persons charged with a public service mission, a simultaneous written and visual translation, at their request, of any oral or sound information concerning them, on terms and within a time set by regulation.
The telephone reception services that receive users' calls are accessible to deaf, hard-of-hearing, deafblind and aphasic people through the simultaneous written and visual translation service defined in Article 105 of the Act of , at no extra cost to end users and at the charge of the public services concerned. The telephone reception services are accessible directly or, failing that, through a dedicated online platform delivering the translation service.
The accessibility is provided directly by the public service, entrusted by it under its responsibility to a specialised operator, or provided through the universal telephone accessibility solution of Article 105 of the Act of .
The adapted communication arrangement may include written transcription or the services of a French Sign Language interpreter or a cued speech coder, and the translation service and the adapted arrangement guarantee the confidentiality of the conversations translated or transcribed. The accessibility of these reception services may also be achieved directly by professional telephone advisers who master French Sign Language, written transcription or cued speech.
Article 6 of Décret 2017-875 brought II of Article 105 of the Act of , which rewrote Article 78, into force two years after the promulgation of that Act for the public services run by the State and for those run by private persons charged with a public service mission.
Article 2 of Décret 2017-875 requires the translation service to operate for at least half of the hours of the telephone reception service until , and during the same opening hours from . This entry covers the private persons charged with a public service mission; the same article binds the public services run by the State, by local authorities and by the bodies representing them.
When LexLint raises it
When your app profile says your app ships a consumer interface.
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