IsraelEqual Rights for Persons with Disabilities (Accessibility Adjustments to Service) Regulations, 5773-2013, accessible information, service by telephone and digital means, and automated service machines
Equal Rights for Persons with Disabilities (Accessibility Adjustments to Service) Regulations 5773-2013, regs. 25, 29 and 31-34 (Hebrew regulations 25, 29 and 31-34)
In force since .
An accessibility requirements rule binding private bodies.
As of .
What it requires
- If a person with a disability asks, provide information about your public service, including forms, brochures, letters, notices and information given by telephone, through an accessible format suited to the disability that you choose after consulting the person, such as accessible print, simplified language, an audio file, a digital file that screen-reading software can read, or Braille, giving an audio file, a digital file or Braille within a reasonable time and no later than three weeks after the request (regulation 29(א) to (ד)); information in legal or professional language need not be given in simplified language (regulation 29(ה)).
- Read information aloud immediately on request, or for more than three pages at an agreed time no later than a week after the request (regulation 29(ד)(7)).
- Help a person with a disability who cannot write or type fill in forms at the place of service, including on a touch screen, on request (regulation 31).
- On request, give the service and information about it also by telephone, fax, text message, mail, email or other digital means you use, and let a person with a disability contact you by any of those means you use (regulation 32(א) and (ב)).
- Supply public information adapted with simplified language through your website as well, if you have one (regulation 32(ג)).
- If you give service or information through a computerized call-routing system, offer at the start a recording in simple language at a slow pace without background music in every language the information is given in, or a referral to a human operator (regulation 33).
- Publish the accessibility adjustments in your service, including on your website if you have one, keep the publication current, announce any interruption of an adjustment expected to last more than a week with the alternative you provide, and publish any exemption you hold (regulation 34).
- If you serve the public through automated machines such as vending, payment or information machines or banking machines, make them accessible for independent use under Israeli Standard 1918 Part 4, with plain-language, symbol and audio instructions, at least 60 seconds of response time for each action (45 seconds for banking), the international accessibility symbol, and at least a third of the machines, and no fewer than one, accessible on each level (regulation 25(א) and (ב)).
- You are exempt from regulation 25 where accessible machines cannot reasonably be bought or imported, and parking payment and drive-up machines need not offer tactile operation (regulation 25(א)(1) and (ג)).
These lines are LexLint's reading of the law's text, as of .
If you get it wrong
Criminal exposureYes
Private right of actionYes
Criminal exposure note
Breaching an accessibility order the Commissioner issues to enforce these Regulations is an offence punishable by the fine in section 61(a)(3) of the Penal Law, 5737-1977, plus a further fine of 5% of that fine for each day the offence continues beyond the period the order sets, and a corporation is liable to twice that fine (section 19מח(ג) and (ד) of the Law).
Penalty structure
Administrative monetary sanction under section 26ז(ג) of the Law. Accessible information (regulation 29), service by digital means (regulation 32), call-routing adjustments (regulation 33) and publishing the adjustments (regulation 34) are Part A: NIS 1,200 (1,310 for 2026) for a tiny obligor, NIS 3,500 (3,830) for a small obligor and NIS 12,500 (13,680) for a regular obligor. Automated service machines (regulation 25) are Part B: NIS 2,400 (2,620), 7,000 (7,660) or 25,000 (27,360). A continuing breach adds one fiftieth of the sanction for each month it continues, and a repeat breach within two years adds an amount equal to the sanction (section 26יא). The figure shown is the regular obligor's Part B amount for 2026.
- Rule
- Per violation only
- As of
- Currency
- ILS
- Per violation unit
- Violation
- Per violation amount
- 27,360
Statutory damages
For a breach of a provision made under section 19יב of the Law the court may award compensation without proof of damage in an amount that does not exceed NIS 50,000 (section 19נא(ב)(2) of the Law), unless the defendant proves one of the conditions in section 19נא(ג).
- As of
- Currency
- ILS
Who enforces it
Enforcement body
The Commission for Equal Rights of Persons with Disabilities: a senior employee of the Commission whom the Commissioner authorizes imposes the administrative sanctions
What it reaches
Instrument type
a regulation made under an act
Applicability criteria
The duties the same provisions place on a public authority are covered on law.ungovr.org in the public-sector accessibility entry for Israel.
- As of
- Combinator
- All of
- Criteria
- is responsible for providing a public service within section 19י of the Law: a service given to the public or an undefined part of it in a public place, or a service listed in the Second Schedule (among them health, entertainment, tourism, transportation, culture, commerce, energy, telecommunications, banking, credit, insurance, pension and other financial services) that is meant for the general public or an undefined part of it
- is not a public authority as section 19א of the Law defines it: a public body listed in the paragraphs of section 5 that it names, a body that provides a state health service, an official education institution, a public institution whose state funding exceeds 30% on average over the last five years, or a body the Minister of Finance designates by order
What this law does
Regulation 29 requires information about a public service, given to the public or individually, in writing or orally, including forms, brochures, letters, notices and information given by telephone, to be provided on the request of a person with a disability in a way that ensures access to the information and the service. Advertisements are excluded, and so is information given over the internet in which the adjustments of the internet services part were made, as to those adjustments.
The provider gives the information, in addition to the usual ways, through one or more listed adjustments suited to the disability, chosen after consulting the person, in the languages in which it gives the information to the public.
The listed adjustments include accessible print, simplified language, an audio file, a digital file that screen-reading software can read, and Braille, and an audio file, a digital file or Braille is due within a reasonable time and no later than three weeks after the request. Reading aloud is given immediately on request, or for information longer than three pages at a time agreed with the person and no later than a week after the request.
Information in legal language, such as contracts or quotations of legislation, or in professional language, is exempt from the simplified-language formats. Where receiving a service depends on filling in forms by hand, by typing or on a touch screen at the place of service, the provider must help a person who because of a disability cannot write or type, on request.
Regulation 32 requires the provider, on the request of a person with a disability, to give the service and information about it also by telephone, fax, text message, mail, email or other digital means, according to the means the provider and the recipient have and the nature of the service. Information adapted in simplified-language print and recordings must also be supplied through the provider's website, if one exists.
Where a service or information is given through recorded information in a computerized call-routing system, regulation 33 requires either a recording in simple language at a slow pace without background music at the start of the recorded information, or a referral to a human operator at the start.
Regulation 34 requires the provider to publish the accessibility adjustments made in the service, including through its website if one exists, to keep that publication current, to announce an interruption of an adjustment expected to last more than a week, and to publish any exemption it holds and the alternative adjustments.
Regulation 25 requires a provider that serves the public through automated service machines, such as vending, payment and information machines and machines through which banking services are given, to provide machines accessible for independent use by people with disabilities under Israeli Standard 1918 Part 4.
Operating instructions are given in plain-language text, symbols and audio as relevant, the maximum response time may not be less than 60 seconds for each action, or 45 seconds in banking machines, and the machine bears the international accessibility symbol. Where an identical service is given at one place through more than one machine, a third of the machines, and at least one, must be accessible on each level where the service is given.
A provider is exempt where no accessible machines can reasonably be bought or imported, parking payment machines and drive-up machines are exempt from tactile operation, and the regulation does not require anyone to manufacture accessible machines. Regulation 94 set for the information adjustments of regulation 29, and for its accessible print and simplified-language formats.
Part A of the Eighth Schedule to the Law lists, among the duties that draw a monetary sanction, providing accessible information under regulation 29, giving service by digital or technological means under regulation 32, the call-routing system adjustments of regulation 33 and publishing the adjustments under regulation 34, and Part B lists the automated machines of regulation 25.
Part A sets NIS 1,200, 3,500 or 12,500 and Part B NIS 2,400, 7,000 or 25,000, for a tiny, small or regular obligor, which for 2026 are NIS 1,310, 3,830 or 13,680 and NIS 2,620, 7,660 or 27,360. Item 9(1) of the Second Schedule to the Class Actions Law, 5766-2006, lists a claim under Chapter D, Chapter E or Chapter E1 of the Equal Rights for Persons with Disabilities Law.
When LexLint raises it
When your app profile says your app ships a consumer interface.