European Union (Electronic Communications Code) Regulations 2022, accessibility of electronic communications services and emergency communications for end-users with disabilities
In force since .
An accessibility requirements rule binding private bodies.
- Instrument type
- a regulation made under an act
As of .
What it requires
- If you provide number-based interpersonal communications services that let end-users call numbers, ensure that end-users with disabilities can reach emergency services through emergency communications equivalent to those other end-users have, in accordance with any legal accessibility requirement for products or services and any measures the Commission for Communications Regulation specifies (Reg. 93(6)).
- On request, give a consumer the information the Regulations require before the consumer is bound by a contract in an accessible format for end-users with disabilities, subject to any legal accessibility requirement for products or services (Reg. 87(4)).
- If you provide publicly available electronic communications services, comply with the requirements the Commission for Communications Regulation specifies so that end-users with disabilities have access to your service, including the related contractual information, equivalent to that enjoyed by the majority of end-users, and benefit from the choice of undertakings and services available to the majority of end-users (Reg. 94(1)).
These lines are LexLint's reading of the law's text, as of .
If you get it wrong
Criminal exposureYes
Criminal exposure note
A provider that fails to comply with Regulation 93, including the duty in Regulation 93(6)(a) on access to emergency services for end-users with disabilities, commits an offence punishable on summary conviction by a class A fine (Reg. 93(9)).
Who enforces it
Enforcement body
The Commission for Communications Regulation, which specifies the requirements and measures under Regulations 87(5), 93(6)(b) and 94
What this law does
Regulation 93(6)(a) requires a provider of number-based interpersonal communications services that let end-users call a number to ensure that end-users with disabilities can enjoy access to emergency services through emergency communications equivalent to that enjoyed by other end-users, in accordance with any requirement of law for accessibility for products or services.
Regulation 87(4) requires the information a provider of publicly available electronic communications services gives a consumer before the consumer is bound by a contract to be provided, on request, in an accessible format for end-users with disabilities, subject to any requirement of law for accessibility for products or services.
Regulation 94(1) requires the Commission for Communications Regulation to specify requirements for providers of publicly available electronic communications services so that end-users with disabilities have access to the service, including the related contractual information, equivalent to that enjoyed by the majority of end-users, and benefit from the choice of undertakings and services available to the majority of end-users.
A provider that fails to comply with Regulation 93 commits an offence and is liable on summary conviction to a class A fine, and it is a defence for the provider charged to show that it took all reasonable steps and exercised due diligence to avoid committing the offence.
When LexLint raises it
When your app profile says your app provides telecom services.