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Law / Finland

Consumer Protection Act (Kuluttajansuojalaki), Chapter 6, Section 10, Identification at the Start of a Telephone Sale

Kuluttajansuojalaki 38/1978, 6 luku 10 §

In force since .

A telephone contact rule binding private bodies.

Obligation class
Disclosure

What it requires

  • In a telephone sale to a consumer, state your name, and where you act for someone else the name of that person, and the commercial purpose of the call, right at the start of the call (Chapter 6, section 10).
  • The duty does not apply to a contract on a financial service or instrument (Chapter 6, section 2).

These lines are LexLint's reading of the law's text.

If you get it wrong

Penalty structure

Penalty payment under section 16 of Act 566/2020 for a breach of Chapter 6, section 10, capped under section 18 at four percent of the trader's turnover in the year before the breach ended.

Rule
Turnover pct only
As of
Turnover percentage cap
4

Who enforces it

Settledness

As of
Open questions
Does Chapter 6, section 10 apply to a call that an automated calling system or a voice assistant places on a trader's behalf, which Chapter 6 does not mention?

What this law does

Drafted with AI

Drafted with AI from the cited sources under the direction of UnGovr staff. UnGovr holds editorial responsibility for this page. How this site is made

Research summary

Legal information, not legal advice. This is LexLint's own research summary of a public legal source, and it creates no attorney-client relationship. For decisions that matter, consult qualified counsel in the relevant jurisdiction. About LexLint

Section 1 of Chapter 6 of the Consumer Protection Act regulates the home sale and distance sale of consumer goods and services. Section 2 of Chapter 6 excludes a contract on a financial service or instrument from that Chapter. Section 10 of Chapter 6 requires a trader in a telephone sale to state its name, and where relevant the name of the person on whose behalf it acts, and the commercial purpose of the call right at the start of the call.

Section 16 of the Act on certain powers of the consumer protection authorities (566/2020) allows a penalty payment against a trader who, to the harm of consumers, intentionally or negligently breaches the duty in Chapter 6, section 10. Section 18 of Act 566/2020 caps a penalty payment against a trader at four percent of its turnover in the year before the breach ended. The current Chapter 6 took effect on .

When LexLint raises it

When your app profile says your app places automated calls.

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Page updated .